‘Lloyds Banking Group has docked £350,000 from the bonus of its boss António Horta-Osório after being hit with a £117m fine for unacceptable handling of compensation claims for payment protection insurance.’
The Guardian, 5th June 2015
Source: www.guardian.co.uk
‘Banks could face a bigger bill for mis-selling payment protection insurance after the City regulator said it was considering new rules on how customers should be compensated.’
The Guardian, 27th May 2015
Source: www.guardian.co.uk
‘The Legal Services Board (LSB) is launching a survey today inviting views from anybody and any firm that has been in contact with one of the eight legal services regulators in England and Wales.’
Legal Services Board, 14th May 2015
Source: www.legalservicesboard.org.uk
‘A dispute over a parking fine has received a lot of press attention from the angle of the aggrieved motorist standing up to big business. But there are wider implications. The recent Court of Appeal decision in ParkingEye v Beavis demonstrates a more flexible approach to penalty clauses in contracts, and illustrates how the unfairness rules will be applied to penalty charges in consumer-facing contracts (EULAs, e-commerce terms etc).’
Technology Law Update, 28th April 2015
Source: www.technology-law-blog.co.uk
‘The Competition and Markets Authority (CMA) will investigate alleged “misleading and opaque pricing practices” by supermarkets in response to a ‘super-complaint’ brought by consumer group Which?, it has announced.’
OUT-LAW.com, 21st April 2015
Source: www.out-law.com
‘Although an individual’s right to privacy is usually thought of in the context of state intrusion in one form or another, in reality the real threat of intrusion in a society such as ours comes from unsolicited marketing calls.’
UK Human Rights Blog, 17th April 2015
Source: www.ukhumanrightsblog.com
‘The Advertising Standards Authority (ASA) has rejected a complaint against a west country personal injury law firm, saying that consumers now have “a general awareness that to have a valid claim there would have to be some degree of fault or negligence by a third party”.’
Legal Futures, 8th April 2015
Source: www.legalfutures.co.uk
‘Changes to the rules governing when the Information Commissioner’s Office (ICO) can fine companies for making unsolicited telephone calls or sending unsolicited text messages will help the UK’s privacy watchdog to “make more fines stick”, it has said.’
OUT-LAW.com, 7th April 2015
Source: www.out-law.com
‘A ban on showing tobacco products at the point of sale in small shops across the UK has come into force.’
BBC News, 6th April 2015
Source: www.bbc.co.uk
‘The FCA has published its Business Plan for 2015/2016. One of the key themes for both regulation and risk is the pensions market given the pension reforms taking place on 6 April. The Business Plan highlights the fact that the pensions market is a key area of concern for the FCA and an area which it will be monitoring closely in the next year and beyond.’
RPC Financial Services Blog, 27th March 2015
Source: www.rpc.co.uk
‘In the last few days before campaigning for May’s election started, the UK Consumer Rights Act finally made it through the parliamentary process and became law. Most of the CRA will take effect in October 2015, although this date needs rubber-stamping by parliament.’
Technology Law Update, 31st March 2015
Source: www.technology-law-blog.co.uk
‘An ad for Bupa has been banned for implying that cancer patients who receive private healthcare have a higher chance of survival.’
The Guardian, 1st April 2015
Source: www.guardian.co.uk
‘Google has failed in its attempt in the court of appeal to prevent British consumers having the right to sue the internet firm in the UK.’
The Guardian, 27th March 2015
Source: www.guardian.co.uk
‘UK financial services firms will be banned from using pre-ticked boxes and other methods to sell customers additional ‘add-on’ products when they are purchasing regulated financial products under plans published by the Financial Conduct Authority (FCA).’
OUT-LAW.com, 26th March 2015
Source: www.out-law.com
‘Less than two weeks after Martin Wheatley’s speech identifying April’s ‘big bang’ pension reforms as “[t]he defining challenge of our time”, the FCA has launched a website called ‘ScamSmart’ dedicated to helping retail investors identify fraudulent investment scams. Martin Wheatley’s keynote speech and the launch of the ScamSmart website indicate the level of concern in the FCA about the impact of the reforms on UK pensioners. The strength of these concerns is confirmed in today’s Business Plan which includes plans for the FCA to carry out a thematic review (with, presumably, intense supervisory and enforcement work to follow) into the suitability of pensions and retail investment advice.’
RPC Financial Services Blog, 24th March 2015
Source: www.rpc.co.uk
‘Three airlines are facing legal action over complaints about how they handle passengers hit by flight disruptions.’
BBC News, 21st March 2015
Source: www.bbc.co.uk
‘There is no evidence of online divorce leading to regulatory risks, joint research by the Legal Services Board (LSB) and Legal Services Consumer Panel has concluded.’
Legal Futures, 19th March 2015
Source: www.legalfutures.co.uk
‘The CMA’s updated issues statement on its energy market investigation has been hailed as a ‘win’ for the energy companies, while suggesting that a lack of competition could be due to poor regulation and customer apathy. A closer look at the CMA’s initial findings suggests a more nuanced view.’
Full story (PDF)
Zenith Chambers, 26th February 2015
Source: www.zenithchambers.co.uk
‘To what extent must a claimant relying on the Consumer Protection Act 1987 (“the Act”) prove with precision the nature of a defect in a product said to have caused him or her damage?’
Full story (PDF)
Henderson Chambers, 9th January 2015
Source: www.hendersonchambers.co.uk
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