Eleana Kasoulide: The Internal Administrative Law of Designing Digital Public Services – UK Constitutional Law Association
‘Digitalisation has become an inseparable aspect of delivering public services, inspiring conversations around the impacts of digitalisation on citizens and of what it means for states to transition into being e-governments. Despite these ongoing discussions a largely overlooked topic is the process by which digital public services are designed and delivered in the first place. This is surprising considering that the design process constitutes a significant area of administrative decision-making. It not only has ramifications for those relying on public services as most key decisions on the shape, scope, and substance of digital services rest within that process, but also for administration in an era of digital governance.’
UK Constitutional Law Association, 24th June 2026
Source: ukconstitutionallaw.org
