Lord Chief Justice calls for single regulator – Legal Futures

Posted June 20th, 2014 in consumer protection, legal aid, legal profession, legal services, news by tracey

‘In a major speech on the future of law, the Lord Chief Justice said last night that “there has to be a single regulator” for the legal professions. Lord Thomas said he could not see any “practical” alternative, and he would be “very disappointed” if there was not a much simpler and cheaper system of regulation in 10 years’ time.’

Full story

Legal Futures, 20th June 2014

Source: www.legalfutures.co.uk

Rogue landlords exploit deposit protection loophole – The Guardian

Posted June 20th, 2014 in consumer protection, deposits, landlord & tenant, news by tracey

‘Legislation to rein in bad landlords and agents can leave tenants out of pocket.’

Full story

The Guardian, 19th June 2014

Source: www.guardian.co.uk

New distance selling rules among new UK consumer protection law reforms – OUT-LAW.com

Posted June 16th, 2014 in consent, consumer protection, contracts, EC law, fines, internet, news, time limits by sally

‘Businesses must respect new consumer rights to cancel contracts for services or the supply of digital content over the internet up to a minimum of 14 days after those contracts have been entered into, under new rules which have come into force in the UK.’

Full story

OUT-LAW.com, 13th June 2014

Source: www.out-law.com

Last ditch attempt to thwart POCA in the consumer protection field – Six Pump Court

‘The Defendant was convicted of 8 counts of carrying on a consumer credit business without a licence (Section 39 Consumer Credit Act 1974 (“CCA”) ) (“illegal money lending”) and was sent to prison. Birmingham City Council whose team has vast experience in and has conduct of most prosecutions in this area of work applied under Proceeds of Crime Act 2002 (“POCA”) to confiscate the Defendant’s property and in particular a house he had purchased with the proceeds of his business. The case was not a “lifestyle” case.’

Full story (Word)

Six Pump Court, 12th May 2014

Source: www.6pumpcourt.co.uk

Lord Chief Justice speech: IT for the Courts – Creating a digital future – Judiciary of England and Wales

‘The Right Hon. The Lord Thomas of Cwmgiedd, Lord Chief Justice of England and Wales speech at the Society for Computers and Law Annual Lecture.’

Full speech

Judiciary of England & Wales, 29th May 2014

Source: www.judiciary.gov.uk

FCA review of insurance brokers’ conflict handling shows that “more proactive approach” is needed, says expert – OUT-LAW.com

‘The Financial Conduct Authority (FCA) found that some of the largest brokers that serve small businesses did not have proper processes in place to manage the “inherent conflicts” that arise as part of their work.’

Full story

OUT-LAW.com, 29th May 2014

Source: www.out-law.com

Law firm’s medical negligence advert was misleading, ASA rules – Legal Futures

‘An internet banner advertisement by an Essex law firm which showed a woman’s face above the slogan “awarded £40,000 after cosmetic surgery – claim now” was misleading, the Advertising Standards Authority (ASA) has ruled.’

Full story

Legal Futures, 21st May 2014

Source: www.legalfutures.co.uk

Letting agents ‘will have to publish their fees in full’ – BBC News

Posted May 14th, 2014 in bills, consumer protection, fees, landlord & tenant, news, regulations, rent by sally

‘The government has said letting agents in England face a new obligation to display full details of their fees both on their websites and in their offices.’

Full story

BBC News, 14th May 2014

Source: www.bbc.co.uk

Are universities breaking consumer protection laws? – The Guardian

Posted April 22nd, 2014 in competition, consumer protection, education, inquiries, news, universities by sally

‘Institutions making last-minute changes to courses have prompted an inquiry by the competition authorities.’

Full story

The Guardian, 22nd April 2014

Source: www.guardian.co.uk

‘Culture change’ needed to embrace fee-charging McKenzie friends – Law Society’s Gazette

‘Fee-charging McKenzie friends increase access to justice and make up a “legitimate feature of the modern legal market”, according to a report published today by watchdog the Legal Services Consumer Panel. The president of the Law Society described the panel’s findings as “worrying”.’

Full story

Law Society’s Gazette, 17th April 2014

Source: www.lawgazette.co.uk

4finance UAB v Valstybinė vartotojų teisių apsaugos tarnyba and another – WLR Daily

4finance UAB v Valstybinė vartotojų teisių apsaugos tarnyba and another (Case C-515/12); [2014] WLR (D) 156

‘Annex I, point 14, of Parliament and Council Directive 2005/29/EC meant that a pyramid promotional scheme constituted an unfair commercial practice only where such a scheme required the consumer to give financial consideration, regardless of its amount, for the opportunity to receive compensation that was derived primarily from the introduction of other consumers into the scheme rather than from the sale or consumption of products.’

WLR Daily, 3rd April 2014

Source: www.iclr.co.uk

Supreme Court hands down judgment in Durkin v DSG Retail Limited and another – Henderson Chambers

‘On 26 March 2014 the Supreme Court handed down its decision in Durkin v DSG Retail Limited and another. The judgment in this long-running case addresses the issue of a consumer’s right, in the context of a debtor-creditor-supplier agreement, to rescind the credit agreement on lawful rescission of the sale agreement.’

Full story

Henderson Chambers, 28th March 2014

Source: www.hendersonchambers.co.uk

Durkin (Appellant) v DSG Retail Ltd and another (Respondents) (Scotland) – Supreme Court

Durkin (Appellant) v DSG Retail Ltd and another (Respondents) (Scotland) [2014] UKSC 21 (YouTube)

Supreme Court, 26th March 2014

Source: www.youtube.com/user/UKSupremeCourt

Duped by the ‘blood analyst’ who says he can cure cancer – Daily Telegraph

Posted March 31st, 2014 in advertising, cancer, consumer protection, doctors, news, trading standards by sally

‘Controversial Harley Street specialist is found guilty of claiming he can cure cancer in landmark case brought by trading standards.’

Full story

Daily Telegraph, 30th March 2014

Source: www.telegraph.co.uk

Ofgem asks competition watchdog to investigate big six energy suppliers – The Guardian

Posted March 27th, 2014 in competition, consumer protection, energy, news by tracey

‘The energy regulator has asked the competition watchdog to investigate Britain’s energy companies in an effort to restore trust in the industry after public uproar over rising fuel bills.’

Full story

The Guardian, 27th March 2014

Source: www.guardian.co.uk

OFT: ‘significant gaps’ in university prospectuses – Daily Telegraph

Posted March 14th, 2014 in advertising, consumer protection, fees, news, universities by tracey

‘The Office of Fair Trading (OFT) warns that universities are failing to supply students with enough information before they apply, but finds no evidence of ‘fee fixing’ between institutions.’

Full story

Daily Telegraph, 14th March 2014

Source: www.telegraph.co.uk

Quarter of payday lenders may quit under tougher rules – BBC News

‘One quarter of payday lenders may pull out of the market under pressure from new regulations. The Financial Conduct Authority (FCA) is to investigate the way they treat borrowers struggling to repay loans. It has said the review will be one of its first actions when it takes over regulation of the consumer credit sector on 1 April.’

Full story

BBC News. 12th March 2014

Source: www.bbc.co.uk

Most train users unaware of rights, says rail regulator – BBC News

Posted February 21st, 2014 in codes of practice, compensation, consumer protection, news, railways by sally

‘Most train passengers are unaware of their rights to compensation after cancellations or delays, the rail regulator has said.’

Full story

BBC News, 21st February 2014

Source: www.bbc.co.uk

Insolvency practitioners to be prevented from charging by the hour under new proposals – OUT-LAW.com

‘Administrators and other insolvency practitioners (IPs) could be prevented from charging an hourly rate for their services and could instead have to base their fees on a percentage of property dealt with under plans put forward for consultation by the Government.’

Full story

OUT-LAW.com, 19th February 2014

Source: www.out-law.com

OFT warns universities about sanctions on students in debt – The Guardian

Posted February 19th, 2014 in consumer protection, debts, disciplinary procedures, news, ombudsmen, universities by sally

‘The Office of Fair Trading has written to more than 170 universities and other higher education groups warning that the widespread practice of stopping students graduating or continuing with their course if they owe money over issues such as late library books or childcare services could breach consumer laws.’

Full story

The Guardian, 18th February 2014

Source: www.guardian.co.uk