Met officers who wrongly arrested black man put through misconduct hearings – The Guardian

Posted January 12th, 2018 in compensation, complaints, inquiries, misfeasance in public office, news by tracey

‘Four police officers who wrongly arrested a black man for stealing a bicycle in London when told that the suspect was white have been put through misconduct hearings.’

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The Guardian, 11th January 2018

Source: www.theguardian.com

Bar Council lashes BSB over price publication plans – Legal Futures

Posted January 11th, 2018 in barristers, complaints, consultations, fees, news, publishing by tracey

‘The Bar Council has strongly attacked plans by the Bar Standards Board (BSB) to force barristers to publish prices and internal complaints records.’

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Legal Futures, 11th January 2018

Source: www.legalfutures.co.uk

Independent Office for Police Conduct – UK Police Law Blog

Posted January 9th, 2018 in complaints, news, police, professional conduct by sally

‘The IOPC today replaces the Independent Police Complaints Commission Commission.’

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UK Police Law Blog, 8th January 2018

Source: ukpolicelawblog.com

Police complaints process overhaul begins on Monday – BBC News

Posted January 8th, 2018 in complaints, news, police by sally

‘A major overhaul of the system of police complaints in England and Wales comes into effect on Monday.’

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BBC News, 8th January 2018

Source: www.bbc.co.uk

Dating website eHarmony’s ‘scientific’ match ad banned – BBC News

Posted January 4th, 2018 in advertising, complaints, misrepresentation, news by sally

‘A dating website’s claim that it used a “scientifically proven matching system” to pair up those looking for love, has been banned.’

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BBC News, 3rd January 2018

Source: www.bbc.co.uk

Police watchdog investigates death after use of restraint – The Guardian

Posted December 21st, 2017 in complaints, death in custody, news, police, restraint by tracey

‘The police watchdog has launched an investigation into the death of a 25-year-old student in Oxford who was arrested by Thames Valley police shortly before he died. The Independent Police Complaints Commission is investigating the death of Nuno Cardoso, a law student from Kentish Town, north London, who died in November.’

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The Guardian, 20th December 2017

Source: www.theguardian.com

Ofcom to investigate BBC climate change interview – BBC News

Posted December 19th, 2017 in BBC, climate change, complaints, media, news, ombudsmen by sally

‘Media watchdog Ofcom has launched its first broadcasting standards investigation into the BBC since taking over as its regulator in April.’

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BBC News, 18th December 2017

Source: www.bbc.co.uk

Ombudsman finds fault in seven out of ten homelessness complaints – Local Government Lawyer

Posted December 18th, 2017 in complaints, homelessness, local government, news, ombudsmen, reports by sally

‘The Local Government and Social Care Ombudsman found fault in 70% of complaints about homelessness it investigated in detail in 2016/17.’

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Local Government Lawyer, 15th December 2017

Source: www.localgovernmentlawyer.co.uk

SRA ponders penalties for failure to publish complaints data – Law Society’s Gazette

‘The Solicitors Regulation Authority has indicated that firms are to face disciplinary action if they do not abide by a potential requirement to publish data about complaints they receive – as research reveals that more than 90% of consumers want to see more transparency.’

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Law Society's Gazette, 14th December 2017

Source: www.lawgazette.co.uk

The Sun cleared over ‘Muslim Problem’ Trevor Kavanagh article – BBC News

Posted November 24th, 2017 in complaints, Islam, media, news by tracey

‘The UK’s press regulator has dismissed a complaint against the Sun for a column that referred to “the Muslim Problem”. The Independent Press Standards Organisation (IPSO) ruled Trevor Kavanagh’s column was “capable of causing serious offence” but did not breach the Editors’ Code.’

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BBC News, 23rd November 2017

Source: www.bbc.co.uk

The Durand Academy Case and Regulatory Fairness – Blackstone Chambers

Posted November 23rd, 2017 in appeals, complaints, education, news, reports by sally

‘Durand Academy is a large school in Lambeth, serving a diverse community that has a high percentage of BAME families.’

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Blackstone Chambers, 17th November 2017

Source: www.blackstonechambers.com

Toothpaste advert banned after it features naked model with onions – The Independent

Posted November 22nd, 2017 in advertising, complaints, news, voyeurism, women by sally

‘A toothpaste advert that featured a naked model next to a pile of onions has been banned for “objectifying” women.’

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The Independent, 22nd November 2017

Source: www.independent.co.uk

Law Society accreditation scheme advert ‘misled’ public – BBC News

Posted November 22nd, 2017 in advertising, complaints, conveyancing, law firms, Law Society, news, solicitors, standards by sally

‘The Law Society misled the public over the expertise of solicitors in a scheme set up to help property buyers and sellers in England and Wales, the advertising watchdog has ruled.’

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BBC News, 22nd November 2017

Source: www.bbc.co.uk

Lancashire shoe firm’s ‘sexist’ topless women ad banned – BBC News

Posted November 17th, 2017 in advertising, complaints, news, women by tracey

‘A “sexist” online shoe advert featuring topless women has been banned by the advertising watchdog.’

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BBC News, 16th November 2017

Source: www.bbc.co.uk

Six universities told to change advertising claims – BBC news

Posted November 15th, 2017 in advertising, complaints, news, universities by tracey

‘The advertising watchdog has told six UK universities to take down marketing claims that could be misleading. Leicester, East Anglia, Strathclyde, Falmouth, Teesside and the University of West London have all had complaints upheld against them.’

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BBC News, 15th November 2017

Source: www.bbc.co.uk

Universities to be warned over misleading adverts – BBC News

Posted November 10th, 2017 in advertising, complaints, news, universities by tracey

‘Universities are going to face a crackdown on how they advertise and market courses to attract students.’

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BBC News, 10th November 2017

Source: www.bbc.co.uk

Anthony Grainger: Inquiry into senior officer’s evidence – BBC News

Posted November 9th, 2017 in complaints, evidence, firearms, inquiries, news, police by tracey

‘A senior police officer is being investigated over evidence he gave to a public inquiry into the death of an unarmed man who was shot by police.’

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BBC News, 9th November 2017

Source: www.bbc.co.uk

Employee wins partial victory on harassment in pot plant case – Local Government Lawyer

‘A Westminster City Council employee has won a partial victory at an employment tribunal in a case that arose over a disputed pot plant.’

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Local Government Lawyer, 8th November 2017

Source: localgovernmentlawyer.co.uk

Lawyers aim to “intimidate” clients who complain, says report – Legal Futures

Posted November 6th, 2017 in complaints, legal language, legal ombudsman, legal profession, news by tracey

‘Some clients worry being “bamboozled by legal jargon” if they complain to their lawyers, a fear that can be borne out by responses that are “seeming calculated to ‘overwhelm’ or ‘intimidate’ the customer”, according to new research.’

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Legal Futures, 6th November 2017

Source: www.legalfutures.co.uk

Regulators can be taken to employment tribunals, Supreme Court rules – Law Society’s Gazette

‘Solicitors claiming wrongful dismissal can potentially hold the Solicitors Regulation Authority to account in the employment tribunal following a Supreme Court judgment which clarifies rules on bringing complaints against qualifications bodies. The long-running case Michalak v General Medical Council and others centred on a discrimination complaint brought against the medical regulator by Dr Ewa Michalak. The SRA intervened in support of the GMC.’

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Law Society's Gazette, 3rd November 2017

Source: www.lawgazette.co.uk