Ombudsman criticises council for “systemic fault” in care home charging policy – Local Government Lawyer

Posted June 15th, 2017 in care homes, complaints, local government, news, social services by sally

‘The Local Government and Social Care Ombudsman has criticised a council for a “systemic fault” in its charging policy for care homes that could have affected a number of people in its area.’

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Local Government Lawyer, 14th June 2017

Source: www.localgovernmentlawyer.co.uk

Complaints about pension products on the rise following freedoms, says ombudsman – OUT-LAW.com

Posted June 15th, 2017 in complaints, news, ombudsmen, pensions, reports by sally

‘Consumer complaints about self-invested and small self-administered pension products increased by a third last year, in the aftermath of more flexibility around pension savings, according to the Financial Ombudsman Service (FOS).’

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OUT-LAW.com, 14th June 2017

Source: www.out-law.com

CPS statement on the fatal shooting of Jermaine Baker – Crown Prosecution Service

Posted June 14th, 2017 in complaints, firearms, news, police, press releases, prosecutions by tracey

‘A CPS spokesperson said: “In December 2016, the CPS received a file from the Independent Police Complaints Commission (IPCC) relating to the fatal shooting of Jermaine Baker on 11 December 2015.”‘

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Crown Prosecution Service, 14th June 2017

Source: www.cps.gov.uk

Rise of the car hire cowboy: Ombudsman sees 73pc increase in driver grievances – Daily Telegraph

Posted June 13th, 2017 in complaints, consumer credit, financial regulation, news, ombudsmen, reports by sally

‘Car hire purchase deals are now among most complained about policies in Britain, Ombudsman figures show.’

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Daily Telegraph, 12th June 2017

Source: www.telegraph.co.uk

Payday loan complaints see sharp rise despite new rules – BBC News

‘Complaints about payday loans have risen sharply for the second consecutive year despite strict new regulations limiting interest charges.’

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BBC News, 13th June 2017

Source: www.bbc.co.uk

LSB decides against changing rules on telling clients about complaints procedures – Legal Futures

Posted May 24th, 2017 in complaints, documents, legal representation, Legal Services Board, news by sally

‘The Legal Services Board (LSB) has dismissed concerns about the “negative” impact of its requirement that lawyers tell clients about their complaints procedures before any work has been done.’

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Legal Futures, 24th May 2017

Source: www.legalfutures.co.uk

Nuisance marketing company that made 100m cold calls receives record fine – Legal Futures

Posted May 12th, 2017 in complaints, fines, news, nuisance, telecommunications by sally

‘A company behind 100m nuisance calls has been fined a record £400,000 by the Information Commissioner’s Office (ICO) after more than 1,000 people complained about automated calls.’

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Legal Futures, 11th May 2017

Source: www.legalfutures.co.uk

Nuisance call firm Keurboom hit with record fine – BBC News

Posted May 11th, 2017 in advertising, complaints, fines, news, nuisance, privacy, telecommunications by tracey

‘A cold-calling firm has been fined a record £400,000 by the Information Commissioner’s Office (ICO) for making almost 100 million nuisance calls.’

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BBC News, 11th May 2017

Source: www.bbc.co.uk

Khloe Kardashian Protein World advert cleared by ASA – BBC News

Posted May 10th, 2017 in advertising, complaints, health, news by sally

‘A Tube ad featuring Khloe Kardashian, by the company behind the controversial “beach body ready” campaign, has been cleared for use.’

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BBC News, 10th May 2017

Source: www.bbc.co.uk

Alien ‘chestburster’ scene in ITV News Sir John Hurt tribute breached code, Ofcom rules – Daily Telegraph

Posted May 8th, 2017 in children, complaints, media, news by sally

‘ITV News breached the broadcasting code in a tribute to actor Sir John Hurt, watchdog Ofcom has ruled.’

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Daily Telegraph, 8th May 2017

Source: www.telegraph.co.uk

Judge says his sacking for posting abusive comments was unfair – The Guardian

Posted April 18th, 2017 in complaints, internet, judges, news, proportionality, unfair dismissal by sally

‘A judge who was sacked for posting abusive comments on news articles about cases he had heard has admitted he was “reckless” but complained that the sanction was “wholly disproportionate and completely unfair”.’

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The Guardian, 13th April 2017

Source: www.guardian.co.uk

Selfridges ad of ‘thin’ model cleared by watchdog – BBC News

Posted April 12th, 2017 in advertising, complaints, news by sally

‘A fashion advert for Selfridges has been cleared by the advertising watchdog following a complaint the model in it looked “unhealthily thin”.’

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BBC News, 12th April 2017

Source: www.bbc.co.uk

Liverpool banned from signing academy players and fined £100,000 – The Guardian

Posted April 6th, 2017 in children, complaints, disqualification, education, fines, news, school children, sport by tracey

‘Liverpool have been fined £100,000 and banned from signing academy players from English league clubs for two years after being found guilty of tapping up a schoolboy from Stoke City.’

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The Guardian, 5th April 2017

Source: www.guardian.co.uk

Cricketer Mustafa Bashir attack sentence to be reviewed – BBC News

Posted April 6th, 2017 in complaints, domestic violence, news, sentencing by tracey

‘A cricketer’s sentence for domestic abuse is to be reviewed amid an outcry over the judge’s “leniency”.’

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BBC News, 5th April 2017

Source: www.bbc.co.uk

Council faces complaint to competition watchdog over incinerator contract – Local Government Lawyer

Posted April 4th, 2017 in competition, complaints, local government, news by sally

‘A community-led recycling organisation has submitted a complaint to the Competition and Markets Authority claiming that a county council’s contract with an incinerator company breaks competition law.’

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Local Government Lawyer, 3rd April 2017

Source: www.localgovernmentlawyer.co.uk

Gambling Commission delivers damning verdict on dispute procedures – The Guardian

Posted March 31st, 2017 in complaints, dispute resolution, gambling, news by tracey

‘The Gambling Commission, which regulates all betting and gaming in the UK, has delivered a damning verdict on the gambling industry’s procedures for resolving complaints and disputes and warned that operators must act now to halt a sharp decline in the number of customers who believe gambling “is fair and can be trusted”.’

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The Guardian, 30th March 2017

Source: www.guardian.co.uk

Julian Cole nightclub incident: Police officers face no criminal charges – BBC News

‘Five police officers will not face criminal charges over the way they dealt with a man who broke his neck outside a nightclub, the BBC has been told.’

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BBC News, 29th March 2019

Source: www.bbc.co.uk

Jeremy Bamber still waits for the evidence that might clear his name – The Guardian

Posted March 24th, 2017 in complaints, disclosure, evidence, news, police by sally

‘Thirty years on, Essex police continue to withhold crucial material related to one of Britain’s most infamous criminal cases.’

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The Guardian, 24th March 2017

Source: www.guardian.co.uk

Would-be complaints chief says process needs “root and branch review” – Legal Futures

Posted March 23rd, 2017 in complaints, delay, legal ombudsman, news by sally

‘There needs to be a “root and branch” review of the complaints process run by the Legal Ombudsman (LeO), with the speed with which complaints are resolved a particular concern, according to the prospective chair of the organisation’s governing body.’

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Legal Futures, 22nd March 2017

Source: www.legalfutures.co.uk

Gym goer who complained music was not motivating wins damages after an instructor humiliated him over microphone for complaint – Daily Telegraph

‘A fitness enthusiast who complained his gym’s music was not motivating enough has won damages after an instructor humiliated him over a microphone for complaining.’

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Daily Telegraph, 22nd March 2017

Source: www.telegraph.co.uk