Nuisance marketing company that made 100m cold calls receives record fine – Legal Futures

Posted May 12th, 2017 in complaints, fines, news, nuisance, telecommunications by sally

‘A company behind 100m nuisance calls has been fined a record £400,000 by the Information Commissioner’s Office (ICO) after more than 1,000 people complained about automated calls.’

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Legal Futures, 11th May 2017

Source: www.legalfutures.co.uk

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Nuisance call firm Keurboom hit with record fine – BBC News

Posted May 11th, 2017 in advertising, complaints, fines, news, nuisance, privacy, telecommunications by tracey

‘A cold-calling firm has been fined a record £400,000 by the Information Commissioner’s Office (ICO) for making almost 100 million nuisance calls.’

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BBC News, 11th May 2017

Source: www.bbc.co.uk

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Khloe Kardashian Protein World advert cleared by ASA – BBC News

Posted May 10th, 2017 in advertising, complaints, health, news by sally

‘A Tube ad featuring Khloe Kardashian, by the company behind the controversial “beach body ready” campaign, has been cleared for use.’

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BBC News, 10th May 2017

Source: www.bbc.co.uk

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Alien ‘chestburster’ scene in ITV News Sir John Hurt tribute breached code, Ofcom rules – Daily Telegraph

Posted May 8th, 2017 in children, complaints, media, news by sally

‘ITV News breached the broadcasting code in a tribute to actor Sir John Hurt, watchdog Ofcom has ruled.’

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Daily Telegraph, 8th May 2017

Source: www.telegraph.co.uk

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Judge says his sacking for posting abusive comments was unfair – The Guardian

Posted April 18th, 2017 in complaints, internet, judges, news, proportionality, unfair dismissal by sally

‘A judge who was sacked for posting abusive comments on news articles about cases he had heard has admitted he was “reckless” but complained that the sanction was “wholly disproportionate and completely unfair”.’

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The Guardian, 13th April 2017

Source: www.guardian.co.uk

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Selfridges ad of ‘thin’ model cleared by watchdog – BBC News

Posted April 12th, 2017 in advertising, complaints, news by sally

‘A fashion advert for Selfridges has been cleared by the advertising watchdog following a complaint the model in it looked “unhealthily thin”.’

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BBC News, 12th April 2017

Source: www.bbc.co.uk

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Liverpool banned from signing academy players and fined £100,000 – The Guardian

Posted April 6th, 2017 in children, complaints, disqualification, education, fines, news, school children, sport by tracey

‘Liverpool have been fined £100,000 and banned from signing academy players from English league clubs for two years after being found guilty of tapping up a schoolboy from Stoke City.’

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The Guardian, 5th April 2017

Source: www.guardian.co.uk

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Cricketer Mustafa Bashir attack sentence to be reviewed – BBC News

Posted April 6th, 2017 in complaints, domestic violence, news, sentencing by tracey

‘A cricketer’s sentence for domestic abuse is to be reviewed amid an outcry over the judge’s “leniency”.’

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BBC News, 5th April 2017

Source: www.bbc.co.uk

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Council faces complaint to competition watchdog over incinerator contract – Local Government Lawyer

Posted April 4th, 2017 in competition, complaints, local government, news by sally

‘A community-led recycling organisation has submitted a complaint to the Competition and Markets Authority claiming that a county council’s contract with an incinerator company breaks competition law.’

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Local Government Lawyer, 3rd April 2017

Source: www.localgovernmentlawyer.co.uk

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Gambling Commission delivers damning verdict on dispute procedures – The Guardian

Posted March 31st, 2017 in complaints, dispute resolution, gambling, news by tracey

‘The Gambling Commission, which regulates all betting and gaming in the UK, has delivered a damning verdict on the gambling industry’s procedures for resolving complaints and disputes and warned that operators must act now to halt a sharp decline in the number of customers who believe gambling “is fair and can be trusted”.’

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The Guardian, 30th March 2017

Source: www.guardian.co.uk

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Julian Cole nightclub incident: Police officers face no criminal charges – BBC News

‘Five police officers will not face criminal charges over the way they dealt with a man who broke his neck outside a nightclub, the BBC has been told.’

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BBC News, 29th March 2019

Source: www.bbc.co.uk

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Jeremy Bamber still waits for the evidence that might clear his name – The Guardian

Posted March 24th, 2017 in complaints, disclosure, evidence, news, police by sally

‘Thirty years on, Essex police continue to withhold crucial material related to one of Britain’s most infamous criminal cases.’

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The Guardian, 24th March 2017

Source: www.guardian.co.uk

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Would-be complaints chief says process needs “root and branch review” – Legal Futures

Posted March 23rd, 2017 in complaints, delay, legal ombudsman, news by sally

‘There needs to be a “root and branch” review of the complaints process run by the Legal Ombudsman (LeO), with the speed with which complaints are resolved a particular concern, according to the prospective chair of the organisation’s governing body.’

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Legal Futures, 22nd March 2017

Source: www.legalfutures.co.uk

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Gym goer who complained music was not motivating wins damages after an instructor humiliated him over microphone for complaint – Daily Telegraph

‘A fitness enthusiast who complained his gym’s music was not motivating enough has won damages after an instructor humiliated him over a microphone for complaining.’

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Daily Telegraph, 22nd March 2017

Source: www.telegraph.co.uk

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Essex agrees payouts, review of foster care placement terminations after LGO report – Local Government Lawyer

‘Essex County Council social workers moved a vulnerable teenager from her aunt and uncle’s care without warning, and then failed to follow the statutory children’s complaints process, the Local Government Ombudsman (LGO) has said.’

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Local Government Lawyer, 15th March 2017

Source: www.localgovernmentlawyer.co.uk/

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Fake news inquiry to review social networks’ complaints procedures – The Guardian

‘A parliamentary inquiry into fake news is to consider legislation forcing social networks to improve the way they handle complaints after Facebook’s failure to remove sexualised images of children.’

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The Guardian, 8th March 2017

Source: www.guardian.co.uk

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Rotherham sexual abuse scandal: no misconduct found so far, IPCC says – The Guardian

‘Hundreds of allegations of police wrongdoing during the investigation into child sexual exploitation in Rotherham have not resulted in a single case of misconduct against an officer, the police watchdog has said.’

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The Guardian, 9th March 2017

Source: www.guardian.co.uk

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Facebook ‘failed to remove sexualised images of children’ – BBC News

Posted March 7th, 2017 in BBC, complaints, indecent photographs of children, internet, news by tracey

‘Facebook has been criticised for its handling of reports about sexualised images of children on its platform. The chairman of the Commons media committee, Damian Collins, said he had “grave doubts” about the effectiveness of its content moderation systems.’

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BBC News, 7th March 2017

Source: www.bbc.co.uk

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Police ‘failed to properly investigate possible sex abuse of toddler’, says watchdog – The Independent

Posted March 3rd, 2017 in child abuse, complaints, news, police, reports by tracey

‘Senior detectives failed to properly investigate the case of a toddler who may have been sexually abused before she died, a police watchdog has concluded.’

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The Independent, 2nd March 2017

Source: www.independent.co.uk

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Payday loans complaints rise 22% despite FCA clampdown – The Guardian

Posted February 28th, 2017 in banking, complaints, consumer credit, financial regulation, insurance, news, statistics by tracey

‘Complaints to the financial ombudsman about payday loans have risen to almost 200 a week – and not all of those experiencing problems necessarily fit the image of low-income borrowers relying on short-term loans to get by.’

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The Guardian, 28th February 2017

Source: www.guardian.co.uk

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