Oxbridge applicants misled by personal statements company, Advertising Standards Authority rules – Daily Telegraph

Posted December 12th, 2018 in advertising, complaints, consumer protection, news, universities by sally

‘Oxbridge applicants purchasing £150 pre-written personal statement were misled after believing they could pass them off as their own work, the Advertising Standards Authority has ruled.’

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Daily Telegraph, 12th December 2018

Source: www.telegraph.co.uk

Boohoo ‘broke advertising rules’, BBC Watchdog finds – BBC News

Posted December 5th, 2018 in advertising, complaints, news, ombudsmen, sale of goods, select committees, time limits by sally

‘Boohoo, the fast fashion retailer, broke Advertising Standards Authority rules with “misleading” promotions.’

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BBC News, 5th December 2018

Source: www.bbc.co.uk

Ryanair faces legal action over refusal to refund cancelled flights – The Guardian

Posted December 5th, 2018 in airlines, compensation, complaints, EC law, industrial action, news, ombudsmen by sally

‘The UK’s Civil Aviation Authority is taking legal action against Ryanair over the airline’s refusal to compensate thousands of UK customers affected by flight disruption over the summer.’

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The Guardian, 5th December 2018

Source: www.theguardian.com

Ofcom investigates TV station over interview praising attack in Iran – The Guardian

Posted December 4th, 2018 in complaints, Iran, media, news, proscribed organisations, terrorism by tracey

‘A London-based satellite news station is being formally investigated by Ofcom after broadcasting an interview with an extremist group that claimed responsibility for a terrorist attack in Iran.’

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The Guardian, 3rd December 2018

Source: www.theguardian.com

Bar’s ‘silence’ on sexual harassment must change, says QC – Law Society’s Gazette

Posted December 3rd, 2018 in barristers, bullying, codes of practice, complaints, harassment, news, sexual offences by tracey

‘Sexual harassment at the Bar is “rife”, and the profession’s response is counter-productive, a recorder told a public audience yesterday. Giving a lecture at Gresham College, London, Professor Jo Delahunty QC of 4PB, said: ‘As a senior woman at the Bar, I am in the position where I can speak out about sexual harassment without fear that by doing so I am harming my career.’

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Law Society's Gazette, 30th November 2018

Source: www.lawgazette.co.uk

What are your rights on university initiation ceremonies – BBC News

Posted November 30th, 2018 in alcohol abuse, bullying, complaints, disciplinary procedures, news, universities by sally

‘Currently, universities don’t have to abide by any set guidelines around student initiations.’

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BBC News, 29th November 2018

Source: www.bbc.co.uk

New ombudsman gives rail commuters a fast track for complaints – The Guardian

Posted November 26th, 2018 in complaints, news, ombudsmen, railways by tracey

‘Passengers dissatisfied with how train companies handle complaints can now appeal to an independent arbiter, as a new rail ombudsman service comes into force today.
The ombudsman will have binding powers over train firms should it uphold a customer complaint.’

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The Guardian, 26th November 2018

Source: www.theguardian.com

Lords committee defends decision to suspend Anthony Lester – The Guardian

‘A House of Lords committee that suspended a Liberal Democrat peer who it found had sexually harassed a women’s rights campaigner has defended its decision, after the upper house voted to block the punishment.’

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The Guardian, 20th November 2018

Source: www.theguardian.com

UK ban on Kellogg’s Coco Pops children’s TV advert overturned – The Guardian

Posted November 21st, 2018 in advertising, appeals, children, complaints, food, news, obesity, ombudsmen by tracey

‘Kellogg’s, the maker of Coco Pops, has beaten a junk food advert ban after lobbying to overturn a decision by the UK’s advertising regulator, in a move that has outraged obesity campaigners.’

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The Guardian, 21st November 2018

Source: www.theguardian.com

Council decides to block new cafe from opening in empty shop because it has too many coffee shops – Daily Telegraph

Posted November 15th, 2018 in competition, complaints, local government, news, planning by tracey

‘Coffee shop fatigue in a coastal town has resulted in a council blocking a new cafe from opening in a store left empty for a year.’

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Daily Telegraph, 14th November 2018

Source: www.telegraph.co.uk

Iceland Christmas advert ‘ban’ a ‘misunderstanding’, says advisory body – The Independent

Posted November 15th, 2018 in advertising, complaints, environmental protection, news by tracey

‘The outcry over the Iceland Christmas advert that was apparently banned is based on a “misunderstanding”, advertising industry advisory body Clearcast has said.’

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The Independent, 14th November 2018

Source: www.independent.co.uk

Final salary pension transfers stall as High Court throws rules into doubt – Daily Telegraph

Posted November 12th, 2018 in banking, complaints, financial regulation, news, ombudsmen, pensions by tracey

‘People who attempt to swap final salary company pensions for cash are being left in limbo following a controversial legal judgment.’

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Daily Telegraph, 12th November 2018

Source: www.telegraph.co.uk

Ryanair was ‘woeful’, say lawyers for racially abused passenger – The Guardian

Posted November 7th, 2018 in airlines, compensation, complaints, news, racism by sally

‘Lawyers acting for a passenger who was racially abused on a Ryanair flight have demanded an apology and compensation from the airline, describing its response as “woeful”.’

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The Guardian, 5th November 2018

Source: www.theguardian.com

Barristers becoming as vulnerable to cyber-attacks as solicitors – Legal Futures

‘Increased use of technology at the Bar and in the court system has left barristers as vulnerable to cyber-attacks as solicitors, the Bar Standards Board (BSB) has warned.’

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Legal Futures, 1st November 2018

Source: www.legalfutures.co.uk

NDAs in spotlight as Court of Appeal gags newspaper – Law Society’s Gazette

‘A Court of Appeal ruling barring the publication of allegations that a ‘leading businessman’ sexually harassed and racially abused employees has re-ignited the debate over the use of non-disclosure agreements (NDAs) in settlements. In ABC and others v Telegraph Media Group, Sir Terence Etherton, Lord Justice Underhill and Lord Justice Henderson granted a temporary injunction preventing the Telegraph from publishing what the newspaper says is the result of eight months of investigation into the behaviour of an individual identified as ‘ABC’.’

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Law Society's Gazette, 24th October 2018

Source: www.lawgazette.co.uk

Ford, Fiat and Nissan ads banned for dangerous driving – BBC News

Posted October 24th, 2018 in advertising, complaints, dangerous driving, news, ombudsmen, road safety by tracey

‘Three different carmakers have had ads banned for encouraging unsafe driving.’

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BBC News, 23rd October 2018

Source: www.bbc.co.uk

Universities: Is free speech under threat? – BBC News

‘A Parliamentary inquiry has reported, regulator the Office for Students has threatened to fine universities that fail to uphold free speech and the Equality and Human Rights Commission is drawing up guidelines for universities.’

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BBC News, 23rd October 2018

Source: www.bbc.co.uk

Breast enlargement ads shown during Love Island banned by ASA – The Guardian

Posted October 17th, 2018 in advertising, complaints, cosmetic surgery, mental health, news, ombudsmen, women by sally

‘Adverts for breast enhancement surgery that were shown during ITV Two’s Love Island have been banned by the advertising watchdog after it backed campaigners who complained they were exploitative of young women’s insecurities.’

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The Guardian, 17th October 2018

Source: www.theguardian.com

End of ‘buying off’ sexual assault victims hailed by campaigners, as gagging orders set to be banned – Daily Telegraph

‘Victims campaigners have welcomed plans to outlaw gagging orders which prevent employees from disclosing sexual abuse at the hands of their bosses. The plans, which will be introduced as part of the domestic abuse bill, will stop companies from drawing up agreements that bar workers from going to the police.’

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Daily Telegraph, 14th October 2018

Source: www.telegraph.co.uk

Woman’s Own forced to print front-page correction about actor – The Guardian

Posted October 10th, 2018 in communicating false information, complaints, media, news, ombudsmen, women by sally

‘The former Coronation Street star Denise Welch has forced Woman’s Own to print a front-page correction after the magazine made false claims about her without any evidence, in a move that could have repercussions for other glossy gossip publications.’

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The Guardian, 9th October 2018

Source: www.theguardian.com