Stephen Lawrence: How has his murder changed policing? – BBC News

‘Twenty years ago, an inquiry into the death of teenager Stephen Lawrence called for an overhaul of police procedures and attitudes towards race. But how much has changed?’

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BBC News, 19th February 2019

Source: www.bbc.co.uk

Lawyers investigated over Sir Philip Green’s gagging orders – Daily Telegraph

‘The regulator has begun an investigation into solicitors involved in gagging Sir Philip Green’s staff in a move which could result in sanctions including being struck off, the Telegraph can reveal. The Solicitors Regulation Authority (SRA) is understood to be looking into the grievance procedure and subsequent non-disclosure agreements (NDAs) signed by at least one of Sir Philip’s previous employees who accused the billionaire of sexual harassment.’

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Daily Telegraph, 11th February 2019

Source: www.telegraph.co.uk

Judge apologises after dozing off during High Court hearing – Daily Telegraph

Posted February 12th, 2019 in complaints, family courts, judges, news by tracey

‘A High Court judge has “expressed remorse” after falling asleep during a hearing.’

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Daily Telegraph, 11th February 2019

Source: www.telegraph.co.uk

Jailed MP Fiona Onasanya to have three-month prison sentence reviewed – The Independent

‘Jailed MP Fiona Onasanya is to have her three-month prison sentence reviewed following a complaint that is unduly lenient.’

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The Independent, 1st February 2019

Source: www.independent.co.uk

Ombudsman upholds 11 complaints against council over SEN provision in two years – Local Government Lawyer

‘The Local Government and Social Care Ombudsman has criticised Norfolk County Council over its provision for children with special education needs after upholding 11 complaints in two years.’

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Local Government Lawyer, 16th January 2019

Source: www.localgovernmentlawyer.co.uk

Norfolk council rebuked over special needs provision – The Guardian

Posted January 16th, 2019 in complaints, local government, news, ombudsmen, special educational needs by sally

‘The local government ombudsman has reprimanded a local authority over its provision for children with special educational needs after upholding 11 complaints against the council over the last two years.’

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The Guardian, 16th January 2018

Source: www.theguardian.com

Ofsted wins appeal over fairness of complaints procedures in special measures cases – Local Government Lawyer

Posted January 7th, 2019 in appeals, complaints, education, news, standards by sally

‘The Court of Appeal has ruled that a judge was wrong to conclude that Ofsted’s complaints procedures were unfair in serious weakness/special measures cases, and that it was wrong to quash an inspection report.’

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Local Government Lawyer, 2nd January 2019

Source: www.localgovernmentlawyer.co.uk

Financial Conduct Authority brings in new push payment complaints rules – OUT-LAW.com

Posted December 18th, 2018 in complaints, financial regulation, fraud, news by sally

‘The UK’s Financial Conduct Authority (FCA) has confirmed it is to make it easier for victims of authorised push payment (APP) fraud to make a complaint about a transaction.’

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OUT-LAW.com, 18th December 2018

Source: www.out-law.com

Oxbridge applicants misled by personal statements company, Advertising Standards Authority rules – Daily Telegraph

Posted December 12th, 2018 in advertising, complaints, consumer protection, news, universities by sally

‘Oxbridge applicants purchasing £150 pre-written personal statement were misled after believing they could pass them off as their own work, the Advertising Standards Authority has ruled.’

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Daily Telegraph, 12th December 2018

Source: www.telegraph.co.uk

Boohoo ‘broke advertising rules’, BBC Watchdog finds – BBC News

Posted December 5th, 2018 in advertising, complaints, news, ombudsmen, sale of goods, select committees, time limits by sally

‘Boohoo, the fast fashion retailer, broke Advertising Standards Authority rules with “misleading” promotions.’

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BBC News, 5th December 2018

Source: www.bbc.co.uk

Ryanair faces legal action over refusal to refund cancelled flights – The Guardian

Posted December 5th, 2018 in airlines, compensation, complaints, EC law, industrial action, news, ombudsmen by sally

‘The UK’s Civil Aviation Authority is taking legal action against Ryanair over the airline’s refusal to compensate thousands of UK customers affected by flight disruption over the summer.’

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The Guardian, 5th December 2018

Source: www.theguardian.com

Ofcom investigates TV station over interview praising attack in Iran – The Guardian

Posted December 4th, 2018 in complaints, Iran, media, news, proscribed organisations, terrorism by tracey

‘A London-based satellite news station is being formally investigated by Ofcom after broadcasting an interview with an extremist group that claimed responsibility for a terrorist attack in Iran.’

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The Guardian, 3rd December 2018

Source: www.theguardian.com

Bar’s ‘silence’ on sexual harassment must change, says QC – Law Society’s Gazette

Posted December 3rd, 2018 in barristers, bullying, codes of practice, complaints, harassment, news, sexual offences by tracey

‘Sexual harassment at the Bar is “rife”, and the profession’s response is counter-productive, a recorder told a public audience yesterday. Giving a lecture at Gresham College, London, Professor Jo Delahunty QC of 4PB, said: ‘As a senior woman at the Bar, I am in the position where I can speak out about sexual harassment without fear that by doing so I am harming my career.’

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Law Society's Gazette, 30th November 2018

Source: www.lawgazette.co.uk

What are your rights on university initiation ceremonies – BBC News

Posted November 30th, 2018 in alcohol abuse, bullying, complaints, disciplinary procedures, news, universities by sally

‘Currently, universities don’t have to abide by any set guidelines around student initiations.’

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BBC News, 29th November 2018

Source: www.bbc.co.uk

New ombudsman gives rail commuters a fast track for complaints – The Guardian

Posted November 26th, 2018 in complaints, news, ombudsmen, railways by tracey

‘Passengers dissatisfied with how train companies handle complaints can now appeal to an independent arbiter, as a new rail ombudsman service comes into force today.
The ombudsman will have binding powers over train firms should it uphold a customer complaint.’

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The Guardian, 26th November 2018

Source: www.theguardian.com

Lords committee defends decision to suspend Anthony Lester – The Guardian

‘A House of Lords committee that suspended a Liberal Democrat peer who it found had sexually harassed a women’s rights campaigner has defended its decision, after the upper house voted to block the punishment.’

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The Guardian, 20th November 2018

Source: www.theguardian.com

UK ban on Kellogg’s Coco Pops children’s TV advert overturned – The Guardian

Posted November 21st, 2018 in advertising, appeals, children, complaints, food, news, obesity, ombudsmen by tracey

‘Kellogg’s, the maker of Coco Pops, has beaten a junk food advert ban after lobbying to overturn a decision by the UK’s advertising regulator, in a move that has outraged obesity campaigners.’

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The Guardian, 21st November 2018

Source: www.theguardian.com

Council decides to block new cafe from opening in empty shop because it has too many coffee shops – Daily Telegraph

Posted November 15th, 2018 in competition, complaints, local government, news, planning by tracey

‘Coffee shop fatigue in a coastal town has resulted in a council blocking a new cafe from opening in a store left empty for a year.’

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Daily Telegraph, 14th November 2018

Source: www.telegraph.co.uk

Iceland Christmas advert ‘ban’ a ‘misunderstanding’, says advisory body – The Independent

Posted November 15th, 2018 in advertising, complaints, environmental protection, news by tracey

‘The outcry over the Iceland Christmas advert that was apparently banned is based on a “misunderstanding”, advertising industry advisory body Clearcast has said.’

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The Independent, 14th November 2018

Source: www.independent.co.uk

Final salary pension transfers stall as High Court throws rules into doubt – Daily Telegraph

Posted November 12th, 2018 in banking, complaints, financial regulation, news, ombudsmen, pensions by tracey

‘People who attempt to swap final salary company pensions for cash are being left in limbo following a controversial legal judgment.’

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Daily Telegraph, 12th November 2018

Source: www.telegraph.co.uk