Judge tells regulators to use summary processes against vexatious litigants – Legal Futures

‘Legal regulators need to have summary processes in place to deal with vexatious litigants who use their procedures to continue a “proxy war” against lawyers, a High Court judge has said.’

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Legal Futures, 10th May 2022

Source: www.legalfutures.co.uk

Ombudsman investigation sees council agree to repay five years of care fee top-ups after it failed to offer affordable alternative placement first – Local Government Lawyer

‘Stockport Metropolitan Borough Council has agreed to reimburse “a significant amount of money” to a woman after it did not offer her mother an affordable care home placement, before asking her to pay a top-up towards her mother’s fees.’

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Local Government Lawyer, 6th May 2022

Source: www.localgovernmentlawyer.co.uk

Ombudsmen release joint guidance to tackle common mistakes in aftercare of mental health in-patients – Family Law

‘The Parliamentary and Health Service Ombudsman (PHSO) and the Local Government and Social Care Ombudsman (LGSCO) have released new guidance to tackle common and repeated mistakes seen in the aftercare of patients receiving support under the Mental Health Act.’

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Family Law, 5th May 2022

Source: www.familylaw.co.uk

Leeds burger van’s Madeleine McCann posts ruled offensive – BBC News

Posted April 20th, 2022 in advertising, children, complaints, families, missing persons, news, ombudsmen by sally

‘Adverts by a takeaway firm featuring Madeleine McCann were likely to cause distress and offence, the Advertising Standards Authority (ASA) has ruled.’

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BBC News, 20th April 2022

Source: www.bbc.co.uk

Ombudsmen release joint guidance to tackle common mistakes in aftercare of mental health in-patients – Family Law

‘The Parliamentary and Health Service Ombudsman (PHSO) and the Local Government and Social Care Ombudsman (LGSCO) have released new guidance to tackle common and repeated mistakes seen in the aftercare of patients receiving support under the Mental Health Act.’

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Family Law, 11th April 2022

Source: www.familylaw.co.uk

Ombudsman raps council for using incorrect information to place child on protection plan – Local Government Lawyer

Posted April 11th, 2022 in children, complaints, families, local government, news, ombudsmen, social services by tracey

‘Buckinghamshire Council caused significant distress after it shared incorrect information and failed to suitably include a mother in its process when deciding to place her child on a child protection plan, the Local Government and Social Care Ombudsman has found.’

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Local Government Lawyer, 11th April 2022

Source: www.localgovernmentlawyer.co.uk

Two Lidl ads banned over ‘misleading’ Tesco price comparison – The Guardian

Posted April 8th, 2022 in advertising, complaints, consumer protection, news, ombudsmen by sally

‘Two Lidl adverts claiming shoppers could make big savings compared with Tesco have been banned after a complaint from the rival discounter Aldi.’

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The Guardian, 6th April 2022

Source: www.theguardian.com

Oxford college pays damages to woman after alleged rape by fellow student – The Guardian

‘A University of Oxford college has pledged to overhaul its handling of sexual assault cases after paying damages to settle a legal action taken by a woman who said she was raped by a fellow student.’

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The Guardian, 1st April 2022

Source: www.theguardian.com

Shropshire baby deaths: The harrowing stories that informed the inquiry – The Independent

‘Investigator Donna Ockenden’s team has recorded the harrowing stories of children and mothers dying at the hands of the Shrewsbury and Telford Hospital NHS Trust.’

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The Independent, 30th March 2022

Source: www.independent.co.uk

BSB panel rejects complaints over barrister’s Royal baby tweet – Legal Futures

‘A Bar Standards Board (BSB) panel has rejected more than 80 complaints made against a barrister accused of making racist comments on Twitter about the Duke and Duchess of Sussex’s baby last year.’

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Legal Futures, 30th March 2022

Source: www.legalfutures.co.uk

Ombudsman makes two severe maladministration findings against major social landlord over handling of temporary move for resident with vulnerabilities – Local Government Lawyer

‘The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.’

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Local Government Lawyer, 15th March 2022

Source: www.localgovernmentlawyer.co.uk

BBC News programme ‘breached’ Ofcom broadcast standards – The Independent

Posted March 8th, 2022 in BBC, complaints, media, news, standards by tracey

‘A BBC News programme has been found to have breached “broadcast standards” due to it featuring an inaccurate statement which was not acknowledged or corrected on air, Ofcom has said.’

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The Independent, 7th March 2022

Source: www.independent.co.uk

Watchdog clears legal app over using ‘shyster’ in TV advert – Legal Futures

Posted February 23rd, 2022 in advertising, complaints, interpretation, Judaism, news, ombudsmen, racism by sally

‘The Advertising Standards Authority (ASA) has rejected a complaint about a TV advert for legal support app Legal Utopia using the word “shyster”.’

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Legal Futures, 23rd February 2022

Source: www.legalfutures.co.uk

Boohoo ad banned by regulator for objectifying women – BBC News

Posted February 16th, 2022 in advertising, complaints, news, ombudsmen, women by sally

‘An T-shirt advert for fashion retailer Boohoo has been banned after the Advertising Standards Authority (ASA) received a complaint the images objectified and sexualised women.’

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BBC News, 16th February 2022

Source: www.bbc.co.uk

Anger over referral of vulnerable boy, 11, to counter-radicalisation scheme – The Guardian

Posted January 27th, 2022 in children, complaints, news, police, special educational needs, terrorism by sally

‘An 11-year-old schoolboy who was struggling with his homework was referred to the Prevent counter-radicalisation programme after a fellow pupil reported him saying during a fire drill that he wished his school would burn down.’

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The Guardian, 26th January 2022

Source: www.theguardian.com

Oatly ads banned by UK watchdog over ‘misleading’ green claims – The Guardian

‘The UK advertising watchdog has banned a high-profile marketing campaign by Swedish alt-milk brand Oatly after ruling its green claims were misleading.’

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The Guardian, 26th January 2022

Source: www.theguardian.com

Parcel firms face new rules to improve customer service – The Independent

‘The watchdog unveiled plans to impose new rules on the sector, requiring companies to treat their customers more fairly, following a damning study.’

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The Independent, 9th December 2021

Source: www.independent.co.uk

Complaints about barristers’ conduct soar – Law Society’s Gazette

‘Hundreds more complaints about barristers were made over the last year, the regulator has revealed, with “dramatic increases” in reports alleging inappropriate social media use. In the period April 2020 to March 2021, the Bar Standards Board received 1,887 complaints, up by 29% from 1,460 the previous year.’

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Law Society's Gazette, 1st December 2021

Source: www.lawgazette.co.uk

Barristers’ conduct outside of work under increasing scrutiny – Legal Futures

‘The number of reports about barristers’ conduct outside their professional lives continues to rise, the Bar Standards Board revealed yesterday.’

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Legal Futures, 1st December 2021

Source: www.legalfutures.co.uk

Watchdog overturns ban on advert of Land Rover in forest – The Guardian

Posted November 24th, 2021 in advertising, complaints, coronavirus, environmental protection, news, ombudsmen by sally

‘Environmental campaigners have accused the UK advertising watchdog of bias for overturning a draft ruling that banned adverts for a mud-splattered Land Rover Defender off-roader after previously saying it encouraged “socially irresponsible” driving that could “cause damage to vulnerable habitats”.’

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The Guardian, 24th November 2021

Source: www.theguardian.com