Ombudsman suspends complaints enquiries of councils and care providers – Local Government Lawyer

‘The Local Government and Social Care Ombudsman has suspended all casework activity that demands information from, or action by, local authorities and care providers, in light of the current coronavirus outbreak.’

Full Story

Local Government Lawyer, 26th March 2020

Source: www.localgovernmentlawyer.co.uk

UK bed firm’s advert banned for associating migrants with coronavirus – The Guardian

Posted March 11th, 2020 in advertising, complaints, coronavirus, health, immigration, news, ombudsmen by tracey

‘A newspaper ad promoting British-made mattresses that warned of “nasty imports” alongside an image of a surgical mask has been banned by the advertising watchdog for associating immigrants with the spread of the coronavirus.’

Full Story

The Guardian, 11th March 2020

Source: www.theguardian.com

Ofcom rejects 309 complaints that Dave’s Brit Awards performance was ‘racist’ – The Independent

Posted March 10th, 2020 in complaints, media, news, racism by tracey

‘Ofcom has rejected more than 300 complaints made about a performance by rapper Dave at February’s Brit Awards, which was accused of being “racist”.’

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The Independent, 10th March 2020

Source: www.independent.co.uk

Save The Children misled public while failing to deal with sexual harassment allegations against top bosses, report reveals – The Independent

Posted March 5th, 2020 in charities, complaints, harassment, news by tracey

‘Save the Children UK let down women who complained and the public through serious failures including a cover-up in how it handled sexual harassment claims against senior staff, according to a watchdog’s damning report.’

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The Independent, 5th March 2020

Source: www.independent.co.uk

Met upholds complaint of woman ‘deceived’ by undercover officer – The Guardian

Posted February 25th, 2020 in complaints, misfeasance in public office, news, police, spying by sally

‘An internal police investigation has uncovered credible evidence that an undercover officer deceived a 19-year-old woman into a long-term sexual relationship.’

Full Story

The Guardian, 25th February 2020

Source: www.theguardian.com

Onus of Proof in Business Rates Complaints – 33 Bedford Row

Posted February 21st, 2020 in burden of proof, chambers articles, complaints, local government, news, rates by sally

‘Where a Local Authority (the ‘Billing Authority) applies by way of complaint to the Magistrates Court for a liability order against an alleged ratepayer, for allegedly due but unpaid, national non-domestic rates (‘Business Rates’), the Magistrates Court will issue a summons requiring the alleged ratepayer to attend the Magistrates Court to answer the complaint (the ‘Complaint’).’

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33 Bedford Row, 16th February 2020

Source: www.33bedfordrow.co.uk

EAT Applies Jhuti Principles to Uddin v London Borough of Ealing – Old Square Chambers

‘Do the principles set down by the Supreme Court decision in the landmark decision in Royal Mail Group Ltd v Jhuti (in which Simon Gorton QC and Jack Mitchell acted for the Royal Mail) apply to the assessment of whether an employer acted reasonably in dismissing an employee for the purposes of s.98(4) Employment Rights Act 1996?’

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Old Square Chambers, 17th February 2020

Source: www.oldsquare.co.uk

Solicitor sanctioned after calling client “sad and pathetic” – Legal Futures

Posted February 18th, 2020 in complaints, disciplinary procedures, news, Scotland, solicitors by sally

‘A solicitor who sent “inappropriate, derogatory and offensive emails” to a client and his mother has been censured by the Scottish Solicitors Discipline Tribunal (SSDT).’

Full Story

Legal Futures, 18th February 2020

Source: www.legalfutures.co.uk

Housing Ombudsman issues guidance for landlords on responding to complaints – Local Government Lawyer

‘The Housing Ombudsman has published new guidance notes aimed at assisting landlords with policies and in responding to complaints.’

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Local Government Lawyer, 12th February 2020

Source: www.localgovernmentlawyer.co.uk

Pretty Little Thing: ‘Overly sexualised’ advert banned – BBC News

Posted February 5th, 2020 in advertising, complaints, news, ombudsmen, women by tracey

‘An advert for fashion retailer Pretty Little Thing which featured women wearing exposing lingerie has been banned for being “offensive”.’

Full Story

BBC News, 5th February 2020

Source: www.bbc.co.uk

Court rejects LiP’s “indiscriminate attack” on legal expenses insurers – Litigation Futures

‘The High Court has struck out a claim by a litigant-in-person (LiP) who responded to the failure of her employment tribunal case by launching an “indiscriminate attack” against legal expenses insurers and regulators.’

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Litigation Futures, 30th January 2020

Source: www.litigationfutures.com

John Bercow: Formal complaint lodged against former Commons Speaker – BBC News

Posted January 23rd, 2020 in bullying, complaints, news, parliament, peerages & dignities by tracey

‘A complaint has been made against former Commons Speaker John Bercow by a previous senior advisor.’

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BBC News, 23rd January 2020

Source: www.bbc.co.uk

Bar regulator struggles with rise in complaints from public – Legal Futures

Posted January 21st, 2020 in barristers, complaints, news by sally

‘The Bar Standards Board (BSB) is struggling to cope with the rise in complaints from members of the public, its annual enforcement report has revealed.’

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Legal Futures, 21st January 2020

Source: www.legalfutures.co.uk

Rotherham child sex abuse victim ‘vindicated’ – BBC News

‘A survivor of sexual abuse in Rotherham has told the BBC she feels “vindicated” by a watchdog’s investigation that found South Yorkshire Police did not do enough to protect her.’

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BBC News, 18th January 2020

Source: www.bbc.co.uk

Home Office overhauls police complaints and discipline process – Home Office

‘Today (Friday 10 January) the Home Office is introducing legislation that will shake up how complaints made against the police are handled and improve the discipline system for officers.’

Full press release

Home Office, 10th January 2020

Source: www.gov.uk/home-office

Prison staff misconduct investigations rise by third – BBC News

‘Investigations into alleged misconduct by prison staff have risen by a third in a year, figures have revealed.’

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BBC News, 13th January 2020

Source: www.bbc.co.uk

Love Island star Molly Mae’s Insta post banned – BBC News

Posted January 8th, 2020 in advertising, complaints, internet, news, ombudsmen by sally

‘Social media influencer Molly Mae Hague has become the latest in a string of reality stars to have a complaint upheld against her by the Advertising Standards Authority (ASA).’

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BBC News, 8th January 2020

Source: www.bbc.co.uk

‘Girl boss’ advert banned for gender stereotyping – BBC News

Posted January 8th, 2020 in advertising, complaints, gender, news, ombudsmen, sex discrimination by sally

‘An advert saying “You do the girl boss thing” has been banned by the Advertising Standards Authority (ASA).’

Full Story

BBC News, 8th January 2020

Source: www.bbc.co.uk

Advertising watchdog bans e-cigarette promotion on Instagram – The Guardian

Posted December 18th, 2019 in advertising, complaints, health, internet, news, ombudsmen, smoking, young persons by sally

‘British American Tobacco (BAT) and three other e-cigarette firms have been banned by the UK advertising watchdog from promoting their vaping products on public Instagram pages in a ruling described as “a huge step forward” by health campaigners.’

Full Story

The Guardian, 18th December 2019

Source: www.theguardian.com

Advert offering ‘life insurance to die for’ banned for trivialising suicide – Daily Telegraph

Posted December 12th, 2019 in advertising, complaints, insurance, internet, news, suicide by tracey

‘A Facebook advert for a company that sells “life insurance to die for” has been banned for trivialising suicide among young men.’

Full Story

Daily Telegraph, 11th December 2019

Source: www.telegraph.co.uk