Rotherham council told to apologise to abuse whistleblower – The Guardian

‘Rotherham council has been ordered to apologise to a whistleblower who helped to expose the town’s grooming scandal after council officials raided her charity without proper explanation – years after she risked imprisonment by revealing how the council, police and social services turned a blind eye to the abuse of at least 1,400 children.’

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The Guardian, 18th April 2018

Source: www.theguardian.com

Ofcom opens seven investigations into Russia Today – BBC News

Posted April 19th, 2018 in media, news, ombudsmen by sally

‘Ofcom has opened seven investigations into Russia Today, in light of the Salisbury nerve agent attack which took place in March.’

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BBC News, 18th April 2018

Source: www.bbc.co.uk

City firms launch review into dispute resolution for companies wronged by banks after RBS scandal – Daily Telegraph

‘City firms have launched a review into dispute resolution for companies wronged by banks, in the wake of the scandal over RBS’s mistreatment of small businesses. UK Finance, the lobby group for 300 British finance companies, has commissioned an independent study to analyse how complaints and disputes can be resolved in a more time and cost effective manner.’

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Daily Telegraph, 29th April 2018

Source: www.telegraph.co.uk

Regulator Ofgem temporarily bans energy company Iresa from taking on new customers – The Independent

Posted March 27th, 2018 in complaints, energy, licensing, news, ombudsmen by tracey

‘Energy company Iresa has been temporarily banned by the industry regulator from taking on new customers or increasing existing customers’ direct debits for up to three months until it resolves a series of service issues.’

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The Independent, 27th March 2018

Source: www.independent.co.uk

Failings in mental healthcare are violating basic human rights – The Guardian

Posted March 22nd, 2018 in human rights, mental health, news, ombudsmen, reports by sally

‘My report shows that too many people in the UK aren’t being treated with the dignity and respect they should expect when in crisis.’

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The Guardian, 21st March 2018

Source: www.theguardian.com

Damning report finds ‘serious failings’ in NHS mental health services – The Guardian

Posted March 21st, 2018 in mental health, news, ombudsmen, psychiatrists, reports by tracey

‘Vulnerable mental health patients are suffering serious harm, and in some cases dying, because of “serious failings” in their treatment, the NHS ombudsman has warned. Mistakes such as failing to diagnose or treat patients properly and discharging them from hospital too soon can have “catastrophic consequences”, said Rob Behrens.’

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The Guardian, 21st March 2018

Source: www.theguardian.com

Ombudsman upholds 80% of complaints about Education and Health Care Plans – Local Government Lawyer

Posted March 12th, 2018 in complaints, health, news, ombudsmen, reports, special educational needs by sally

‘The Local Government and Social Care Ombudsman is upholding about 80% of complaints it investigates about Education and Health Care Plans (EHCPs), it has been revealed.’

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Local Government Lawyer, 8th March 2018

Source: www.localgovernmentlawyer.co.uk

Prisoner dies at HMP Nottingham three weeks after watchdog makes stark warning that ‘lives are at risk’ in jail – The Independent

Posted February 9th, 2018 in health & safety, news, ombudsmen, prisons, suicide by tracey

‘A man has died in what is believed to have been a suicide at HMP Nottingham less than a month after the prisons watchdog made an unprecedented warning that the lives of inmates were at risk.’

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The Independent, 9th February 2018

Source: www.independent.co.uk

Ofcom to investigate BBC climate change interview – BBC News

Posted December 19th, 2017 in BBC, climate change, complaints, media, news, ombudsmen by sally

‘Media watchdog Ofcom has launched its first broadcasting standards investigation into the BBC since taking over as its regulator in April.’

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BBC News, 18th December 2017

Source: www.bbc.co.uk

Ombudsman finds fault in seven out of ten homelessness complaints – Local Government Lawyer

Posted December 18th, 2017 in complaints, homelessness, local government, news, ombudsmen, reports by sally

‘The Local Government and Social Care Ombudsman found fault in 70% of complaints about homelessness it investigated in detail in 2016/17.’

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Local Government Lawyer, 15th December 2017

Source: www.localgovernmentlawyer.co.uk

Council criticised for failure to provide suitable education to boy with SEN – Local Government Lawyer

Posted December 13th, 2017 in local government, news, ombudsmen, special educational needs by sally

‘The Local Government and Social Care Ombudsman has criticised Essex County Council for failing to provide suitable education to a boy with special educational needs (SEN) for two terms after he stopped attending his special school.’

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Local Government Lawyer, December 2017

Source: www.localgovernmentlawyer.co.uk

Ombudsman called in after death of 12th immigration detainee – The Guardian

Posted December 13th, 2017 in death in custody, detention, immigration, news, ombudsmen by sally

‘An investigation has been launched after the death of a 12th immigration detainee this year.’

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The Guardian, 12th December 2017

Source: www.theguardian.com

“I made him aware he is very lucky” – Nearly Legal

Posted December 11th, 2017 in homelessness, housing, local government, news, ombudsmen, reports, statutory duty by sally

‘A Local Government Ombudsman Report on the actions of Maidstone Borough Council towards a homeless household makes for depressing reading. Both for the actions (and inactions) of the Council and for what it lays bare about the attitude to the homeless.’

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Nearly Legal, 10th December 2017

Source: nearlylegal.co.uk

Ombudsman tells council to pay compensation over forcible eviction by landlord – Local Government Lawyer

Posted November 29th, 2017 in compensation, homelessness, landlord & tenant, local government, news, ombudsmen by sally

‘Maidstone Borough Council should pay compensation to a homeless family of £4,170 after it accepted their forcible eviction at short notice from temporary accommodation, the Local Government and Social Care Ombudsman has said.’

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Local Government Lawyer, 29th November 2017

Source: www.localgovernmentlawyer.co.uk

Court rejects call by council for pensions set-off from officer convicted of fraud – Local Government Lawyer

Posted November 27th, 2017 in equity, fraud, interpretation, local government, London, news, ombudsmen, pensions, regulations by sally

‘The High Court has rejected a London borough’s bid to set off the pension benefits of a former senior finance officer who defrauded the council.’

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Local Government Lawyer, 24th November 2017

Source: www.localgovernmentlawyer.co.uk

Ombudsman upholds third complaint against council over support for boy with SEN – Local Government Lawyer

Posted September 15th, 2017 in compensation, complaints, local government, news, ombudsmen, special educational needs by tracey

‘The Local Government and Social Care Ombudsman has criticised a London borough over repeated failures in relation to a boy with special educational needs, in a case where at one stage a council decision-making may have acted illegally when it withdrew support.’

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Local Government Lawyer, 14th September 2017

Source: localgovernmentlawyer.co.uk

Council agrees to pay grandmother four years of backdated foster care payments – Local Government Lawyer

Posted September 15th, 2017 in fostering, local government, news, ombudsmen, remuneration by tracey

‘The Royal Borough of Greenwich has agreed to pay a grandmother four years of backdated foster carer payments, following an investigation by the Local Government and Social Care Ombudsman. The LGO said the case should serve as a reminder to councils of their duties towards friends and family foster carers.’

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Local Government Lawyer, 14th September 2017

Source: localgovernmentlawyer.co.uk

Ombudsman slams lack of oversight of outsourced waste collection services – Local Government Lawyer

Posted August 23rd, 2017 in complaints, contracting out, local government, news, ombudsmen, reports, waste by sally

‘Insufficient oversight of external contractors is one of the main issues behind a rising number of complaints about waste collection, the Local Government and Social Care Ombudsman (LGO) has said.’

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Local Government Lawyer, 23rd August 2017

Source: www.localgovernmentlawyer.co.uk

Rotherham abuse: Whistleblower investigation ‘examined’ – BBC News

‘The handling of an investigation into the woman who first revealed the child sexual abuse scandal in Rotherham is to be examined, the BBC’s Victoria Derbyshire programme has learned.’

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BBC News, 23rd August 2017

Source: www.bbc.co.uk

UK considers internet ombudsman to deal with abuse complaints – The Guardian

Posted August 22nd, 2017 in complaints, hate crime, internet, news, ombudsmen by sally

‘Ministers in the UK are considering creating an internet ombudsman to deal with complaints about hate crimes and are pressing ahead with proposals for a levy on social media companies to help pay for the policing of online offences.’

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The Guardian, 22nd August 2017

Source: www.theguardian.com