Housing Ombudsman publishes new Complaint Handling Code – Local Government Lawyer

Posted July 9th, 2020 in codes of practice, complaints, housing, news, ombudsmen by sally

‘The Housing Ombudsman has published its new Complaint Handling Code in preparation for its assumption of greater powers at the end of the year.’

Full Story

Local Government Lawyer, 8th July 2020

Source: www.localgovernmentlawyer.co.uk

Watchdog challenges ruling on lethal force by UK firearms officers – The Guardian

‘A police watchdog has begun an appeal after failing to bring misconduct proceedings against a specialist firearms officer who shot and killed a man while trying to foil an attempt to snatch two prisoners from a prison van.’

Full Story

The Guardian, 7th July 2020

Source: www.theguardian.com

Council to review decision-making process and reimburse mother after boy left without suitable education for second time – Local Government Lawyer

‘Norfolk County Council has agreed to review its decision-making process and internal communications in relation to its special educational needs services, and provide its People and Communities select committee with regular updates on its performance, following a critical report from the Local Government and Social Care Ombudsman.’

Full Story

Local Government Lawyer, 2nd July 2020

Source: www.localgovernmentlawyer.co.uk

Criminal cases backlog could take a decade to clear, watchdog warns – The Guardian

‘The backlog of untried cases in the criminal justice system – which has ballooned during lockdown – could take a decade to clear, an official watchdog has warned.’

Full Story

The Guardian, 30th June 2020

Source: www.theguardian.com

Government and watchdog ‘are totally failing problem gamblers’ – The Guardian

Posted June 29th, 2020 in gambling, government departments, news, ombudsmen, select committees by sally

‘The government and the gambling watchdog have an “unacceptably weak understanding” about the harmful effects of gambling and how to tackle them, a parliamentary committee has warned.’

Full Story

The Guardian, 28th June 2020

Source: www.theguardian.com

Peers call for tougher regulation of digital and social media in UK – The Guardian

‘Ministers are being urged to toughen up the regulation of digital and social media because “a pandemic of misinformation and disinformation” is eroding trust in politics and public institutions.’

Full Story

The Guardian, 29th June 2020

Source: www.theguardian.com

296 days to correct a factual inaccuracy – effective press regulation? – Transparency Project

Posted June 19th, 2020 in communicating false information, complaints, delay, media, news, ombudsmen by sally

‘296 days ago, on 27 August 2019, the Daily Express published an inaccurate article in the print edition of their paper. Today they have published a correction because the regulator IPSO required this.’

Full Story

Transparency Project, 18th June 2020

Source: www.transparencyproject.org.uk

Council agrees to pay out £60k after Ombudsman report into failure to support autistic woman – Local Government Lawyer

Posted June 18th, 2020 in autism, compensation, local government, mental health, news, ombudsmen by sally

‘A council has agreed to pay a woman with autism, severe anxiety disorder and associated mental health disorders £60,000 after it failed to provide her with support for more than five years.’

Full Story

Local Government Lawyer, 15th June 2020

Source: www.localgovernmentlawyer.co.uk

Family of black man who died in UK police custody speak out – The Guardian

‘The family of a black man who died in police custody in Devon last month have said they still have no idea of the circumstances that led to his death and are demanding answers.’

Full Story

The Guardian, 12th June 2020

Source: www.theguardian.com

Racism campaigners call for police watchdog to be abolished – The Guardian

‘Black families in the UK whose loved ones have died in incidents involving the police have called for the abolition of the Independent Office for Police Conduct, which investigates the police, and the immediate suspension of officers involved in deaths as part of a new plan to address systemic racism and unlawful killings.’

Full Story

The Guardian, 14th June 2020

Source: www.theguardian.com

Prison release schemes almost impossible to deliver, says watchdog – The Guardian

‘Prisoners in England and Wales have been left confused by high-profile government announcements that led them to believe thousands of inmates would be temporarily released to mitigate the spread of the coronavirus behind bars, a prison deaths watchdog has said.’

Full Story

The Guardian, 31st May 2020

Source: www.theguardian.com

Data watchdog relaxes regulatory function to prioritise guidance on complying with law during coronavirus public health emergency – Local Government Lawyer

‘The Information Commissioner’s Office (ICO) will stand down audit work, issue fewer fines and generally use fewer formal powers against organisations that are struggling to meet data protection standards as a result of the COVID-19 pandemic.’

Full Story

Local Government Lawyer, 22nd May 2020

Source: www.localgovernmentlawyer.co.uk

Consumer Protection in the time of Covid-19 – Henderson Chambers

‘The Competition and Market Authority (“CMA”) has set up a task force to take action against companies which it considers are breaching consumer laws in the way in which they are dealing with the consequences of the Covid-19 pandemic (for example, companies refusing to provide cash refunds for goods and services which have been disrupted). The CMA has robust enforcement powers such that businesses would be wise to be careful as to how they balance their commercial interests with consumer rights in these difficult times.’

Full Story

Henderson Chambers, 13th May 2020

Source: 3yf6pp3bqg8c3rycgf1gbn9w-wpengine.netdna-ssl.com

Watchdog reveals 8.8m attempts to access online child abuse in April – The Guardian

‘Nearly 9m attempts to access child sexual abuse material online were made in the UK last month during the coronavirus lockdown, according to an internet watchdog.’

Full Story

The Guardian, 20th May 2020

Source: www.theguardian.com

Lord Sugar tweet broke UK advertising rules, says watchdog – The Guardian

Posted May 6th, 2020 in advertising, complaints, internet, news, ombudsmen by sally

‘A tweet by Lord Sugar promoting a company set up by a winner of The Apprentice has broken the UK advertising rules.’

Full Story

The Guardian, 6th May 2020

Source: www.theguardian.com

ASA upholds legal training company’s complaint about competitor – Legal Futures

‘A company that trains foreign lawyers to qualify as solicitors has successfully complained about a competitor that claimed to be the number one provider.’

Full Story

Legal Futures, 30th April 2020

Source: www.legalfutures.co.uk

Coronavirus: Watchdog threatens legal action on holiday refunds – BBC News

‘Firms that fail to refund people for holidays and weddings cancelled because of the coronavirus outbreak could face legal action by the consumer watchdog.’

Full Story

BBC News, 30th April 2020

Source: www.bbc.co.uk

Yousef Makki death: inquiry into Greater Manchester police dropped – The Guardian

‘A watchdog has dropped its misconduct investigation into Greater Manchester police’s handling of a case involving the death of a schoolboy in Cheshire.’

Full Story

The Guardian, 30th April 2020

Source: www.theguardian.com

UK ad watchdog bans claims that IV drips can treat coronavirus – The Guardian

‘The advertising watchdog has cracked down on three companies for implying they could provide immune-boosting IV drips that could prevent or treat coronavirus.’

Full Story

The Guardian, 22nd April 2020

Source: www.theguardian.com

Information watchdog sets out its regulatory approach during COVID-19 – Local Government Lawyer

Posted April 17th, 2020 in coronavirus, data protection, freedom of information, news, ombudsmen, privacy by sally

‘The Information Commissioner’s Office has issued a statement setting out its regulatory approach during the coronavirus pandemic, saying it will focus on those areas likely to cause the greatest public harm.’

Full Story

Local Government Lawyer, 16th April 2020

Source: www.localgovernmentlawyer.co.uk