Covid spending: Watchdog finds MPs’ contacts were given priority – BBC News

‘Companies recommended by MPs, peers and ministers’ offices were given priority as the government raced to obtain Personal Protective Equipment, the National Audit Office found.’

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BBC News, 18th November 2020

Source: www.bbc.co.uk

Sheffield City Council failed boy with special educational needs – BBC News

‘A council has been told to pay a boy with special educational needs £20,000 because it failed to provide a suitable alternative education for him.’

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BBC News, 5th November 2020

Source: www.bbc.co.uk

TikTok star Emily Canham falls foul of UK ads watchdog – BBC News

Posted November 4th, 2020 in advertising, internet, news, ombudsmen by tracey

‘A social media influencer has become the first person to be reprimanded by the UK’s advertising watchdog over a TikTok post.’

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BBC News, 4th November 2020

Source: www.bbc.co.uk

Campaigners hail dramatic government climbdown in battle to protect post-Brexit food standards – The Independent

Posted November 2nd, 2020 in agriculture, bills, brexit, food, food hygiene, news, ombudsmen, standards by tracey

‘A dramatic government climbdown will protect post-Brexit food quality, delighted campaigners say – after fears that chlorinated chicken and hormone-fed beef would be allowed in. In another U-turn, Liz Truss has bowed to pressure to give teeth to a new watchdog to prevent trade deals, particularly with the US, watering down food and animal welfare standards.’

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The Independent, 1st November 2020

Source: www.independent.co.uk

UK mobile phone firms to be banned from selling locked handsets – The Guardian

Posted October 28th, 2020 in consumer protection, news, ombudsmen, sale of goods, telecommunications by sally

‘Mobile phone companies are to be banned from selling devices that are locked into specific networks to make it easier for customers to switch providers.’

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The Guardian, 27th October 2020

Source: www.theguardian.com

Windrush man wrongly classified as illegal immigrant left destitute for a year – The Guardian

‘An electrician who was wrongly classified as being an illegal immigrant, despite living in London for more than 45 years, was destitute as he waited a year for the Windrush taskforce to decide on his application to stay in the UK, the parliamentary ombudsman has ruled.’

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The Guardian, 25th October 2020

Source: www.theguardian.com

Damning CQC report calls for improved community-based capacity, pooled budgets and new national specialist commissioner of complex care – Local Government Lawyer

‘A Care Quality Commission review has found “undignified and inhumane” care in some hospital settings providing complex care for autistic people, and people with a learning disability and/or mental health condition.’

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Local Government Lawyer, 26th October 2020

Source: www.localgovernmentlawyer.co.uk

CQC report: Care of people with learning disabilities ‘inhumane’ – BBC News

‘Too many hospitals for people with learning disabilities or autism are providing poor care which is, at times, undignified and inhumane, the care regulator for England has said.’

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BBC News, 23rd October 2020

Source: www.bbc.co.uk

Ombudsman criticises council for leaving visually impaired man without support to access the community – Local Government Lawyer

Posted October 23rd, 2020 in carers, disabled persons, local government, mental health, news, ombudsmen by sally

‘A visually impaired man did not have the help he needed for 14 months after Westminster City Council reduced his support package, the Local Government and Social Care Ombudsman has said.’

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Local Government Lawyer, 22nd October 2020

Source: www.localgovernmentlawyer.co.uk

Viagogo may have to sell all or part of StubHub, regulator says – BBC News

Posted October 23rd, 2020 in competition, fees, mergers, news, ombudsmen by sally

‘Ticketing site Viagogo may need to sell all or part of StubHub after an investigation by the UK’s competition watchdog found the merger of the two firms could lead to higher fees.’

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BBC News, 22nd October 2020

Source: www.bbc.co.uk

Ombudsman report finds council wrongly accused woman of using abusive language, stopped Care Act assessment – Local Government Lawyer

‘The Royal Borough of Greenwich has been told by the Local Government and Social Care Ombudsman that it need not compensate a woman it wrongly accused of using abusive language to a staff member.’

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Local Government Lawyer, 21st October 2020

Source: www.localgovernmentlawyer.co.uk

ICO fine for British Airways lands at £20m – Panopticon

Posted October 19th, 2020 in airlines, coronavirus, data protection, fines, news, ombudsmen by sally

‘Ever since the Information Commissioner issued British Airways with a notice proposing to impose a massive fine of £183.39m for a data breach incident in 2018, we have all be waiting with bated breath to see how that process would conclude. A fine at that level would have been the largest ever issued by a data protection regulator in Europe, and would have dwarfed the eye-watering €50m proposed by the French data protection authority CNIL in respect of Google’s advertisement personalisation practices, affecting millions of French citizens. The prospect of BA, a corporate victim of a criminal cyber-attack affecting around 400,000 people’s (mostly payment-card) data, being subject to fine in excess of 4x as large certainly grabbed the headlines.’

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Panopticon, 19th October 2020

Source: panopticonblog.com

High charges for rural broadband investigated by Ofcom – BBC News

Posted October 16th, 2020 in consumer protection, internet, news, ombudsmen by sally

‘Ofcom is to investigate why BT is quoting some people thousands of pounds to get broadband connections.’

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BBC News, 15th October 2020

Source: www.bbc.co.uk

Revealed: fewer than one in 200 complaints against Met unit upheld – The Guardian

‘Fewer than one in 200 complaints made against the division of the Metropolitan police responsible for public order policing over the last decade have been upheld, figures obtained by the Guardian suggest.’

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The Guardian, 15th October 2020

Source: www.theguardian.com

Jermaine Baker: Firearms officer can face proceedings – BBC News

‘An officer who killed a man during a foiled attempt to free two prisoners can face misconduct proceedings, the Court of Appeal has ruled.’

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BBC News, 10th October 2020

Source: www.bbc.co.uk

Watchdog investigates Met officers over Bianca Williams’ treatment – The Guardian

‘Five police officers are under disciplinary investigation after they stopped and handcuffed the British athlete Bianca Williams and her partner, the police watchdog has announced.’

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The Guardian, 8th October 2020

Source: www.theguardian.com

Competition watchdog sides with water firms in row over plan to cut household bills – The Guardian

Posted September 30th, 2020 in competition, consumer protection, news, ombudsmen, water, water companies by sally

‘Britain’s competition watchdog has sided with water suppliers in a row over the regulator’s plan to reduce industry revenues in order to cut an average of £50 a year from water bills.’

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The Guardian, 29th September 2020

Source: www.theguardian.com

Deaths from natural causes in English and Welsh prisons ‘unacceptably high’ – The Guardian

Posted September 30th, 2020 in death in custody, news, ombudsmen, prisons, statistics by sally

‘The number of deaths from natural causes on the prison estate is “unacceptably high”, a watchdog has warned, urging ministers to do more to allow inmates to be allowed out to die.’

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The Guardian, 30th September 2020

Source: www.theguardian.com

Inquest into suicide of gambling addict will explore if UK state failed him – The Guardian

‘The parents of a gambling addict who killed himself have said government bodies “do not want to know what killed a perfectly happy and healthy 24-year-old” who was hooked on “products licensed by the state”.’

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The Guardian, 25th September 2020

Source: www.theguardian.com

Data protection representative actions consultation opened – OUT-LAW.com

‘The UK government is considering whether to allow non-profit organisations to make data protection regulatory complaints and bring court claims on behalf of individuals without their consent.’

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OUT-LAW.com, 14th September 2020

Source: www.pinsentmasons.com