ICO consults on new draft guidance on Subject Access Requests under GDPR – Local Government Lawyer

Posted December 5th, 2019 in codes of practice, consultations, data protection, news, ombudsmen by sally

‘The Information Commissioner has launched a consultation on new draft guidance for organisations on how to handle Subject Access Requests (SARs) under the GDPR.’

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Local Government Lawyer, 4th December 2019

Source: www.localgovernmentlawyer.co.uk

FCA New Approach to Claims Management Regulation – St Pauls Chambers

‘In April 2019, the FCA (Financial Conduct Authority) became the new regulator of Claims Management businesses (CMCs). At the same time, the Financial Ombudsman Service became responsible for resolving customer disputes about CMSs. In June 2018, the FCA issued a consultation paper (CP 18/15) which proposed a new Claims Management: Conduct of Business Sourcebook [CMCOB] and to apply relevant parts of the existing FCA Handbook.’

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St Pauls Chambers, 28th November 2019

Source: www.stpaulschambers.com

Dog walker finds dossier of paedophiles and victims ‘dumped by police officer by public skip’ – The Independent

‘A police officer accused of dumping documents identifying paedophiles and their victims near a public skip is to face a misconduct hearing.’

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The Independent, 21st November 2019

Source: www.independent.co.uk

Home Secretary announces investigation into Brook House immigration removal centre will be converted into Public Inquiry – Garden Court Chambers

Posted November 20th, 2019 in detention, immigration, inquiries, news, ombudsmen by sally

‘On 5 November 2019 the Secretary of State for the Home Department, Priti Patel, announced to Parliament that the Prisons and Probations Ombudsman (PPO) investigation of Brook House immigration removal centre (IRC), set up to investigate the abuses revealed in the BBC Panorama documentary ‘Undercover: Britain’s Immigration Secrets’, has been converted to a statutory public inquiry in accordance with the Inquiries Act 2005.’

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Garden Court Chambers, 8th November 2019

Source: www.gardencourtchambers.co.uk

Recent Changes to the Financial Ombudsman Service – Hardwicke Chambers

Posted November 20th, 2019 in financial regulation, jurisdiction, news, ombudsmen by sally

‘On 1 April 2019, the Financial Conduct Authority (FCA) enacted new rules that substantially expanded the jurisdiction of the Financial Ombudsman Service (FOS). Whereas previously it was limited to awarding complainants redress of £150k, that figure is now £350k. In addition, the categories of eligible complainant will now include not only individuals and ‘micro enterprises’ but also SMEs (small to medium enterprises) whose turnover is below £6.5m and who have either less than 50 employees or a balance sheet total of less than £5m.’

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Hardwicke Chambers, 13th November 2019

Source: hardwicke.co.uk

Freed prisoners killing themselves at a rate of one every two days – The Guardian

Posted November 19th, 2019 in news, ombudsmen, probation, suicide, supervision orders by sally

‘The number of people who took their own life while on supervision after leaving prison has increased sixfold since 2010 to a rate of one every two days, fresh analysis seen by the Guardian shows.’

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The Guardian, 18th November 2019

Source: www.theguardian.com

Information watchdog updates guidance for data controllers on protecting ‘special category data’ – Local Government Lawyer

Posted November 18th, 2019 in codes of practice, data protection, local government, news, ombudsmen, privacy by sally

‘The ICO has issued updated guidance on special category data, to which data controllers must give extra protection under the GDPR.’

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Local Government Lawyer, 15th November 2019

Source: www.localgovernmentlawyer.co.uk

Outdated ombudsman rules frustrate consumers – The Guardian

Posted November 18th, 2019 in codes of practice, complaints, consumer protection, delay, news, ombudsmen, time limits by sally

‘Customers are being left out of pocket because of arcane rules that force them to wait eight weeks before they can take unresolved complaints to an ombudsman.’

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The Guardian, 17th November 2019

Source: www.theguardian.com

Rape victims who had cases dropped could demand review over ‘secret prosecution targets’ – The Independent

‘Rape victims whose alleged attackers were not prosecuted could have their cases reviewed in light of the exposure of “secret targets”, a watchdog has said.’

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The Independent, 15th November 2019

Source: www.independent.co.uk

City watchdog slams own staff’s ‘shameful’ toilet habits – BBC News

Posted November 13th, 2019 in financial services ombudsman, news, ombudsmen, professional conduct, standards by sally

‘City of London regulators tasked with mucking out the financial stables have been making a “shameful” mess of their own, it has emerged.’

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BBC News, 13th November 2019

Source: www.bbc.co.uk

Social media ads encouraging children to get ‘likes and followers’ banned by watchdog – Daily Telegraph

Posted November 13th, 2019 in advertising, children, complaints, internet, mental health, news, ombudsmen by sally

‘TV adverts which encourage children to get ‘likes’ and ‘followers’ on social media have been banned as they could be damaging to their ‘mental health and self-esteem’, a watchdog has ruled.’

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Daily Telegraph, 13th November 2019

Source: www.telegraph.co.uk

Public inquiry launched into abuse at Brook House immigration detention centre – The Independent

Posted November 7th, 2019 in detention, immigration, inquiries, news, ombudsmen, police, professional conduct, standards by tracey

‘A public inquiry has been launched into allegations of abuse at the Brook House immigration detention centre.’

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The Independent, 6th November 2019

Source: www.independent.co.uk

Ombudsman raps council for taking 21 months to reassess care needs of vulnerable woman – Local Government Lawyer

Posted November 1st, 2019 in carers, delay, disabled persons, local government, news, ombudsmen by sally

‘The Local Government and Social Care Ombudsman (LGO) has criticised a council for taking 21 months to carry out a reassessment of a vulnerable woman’s care needs.’

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Local Government Lawyer, 31st October 2019

Source: www.localgovernmentlawyer.co.uk

Police may have used ‘dangerous’ facial recognition unlawfully in UK, watchdog says – The Independent

‘Facial recognition technology may have been used unlawfully by police, a watchdog has warned while calling for urgent government regulation.’

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The Independent, 1st November 2019

Source: www.independent.co.uk

One in five cosmetic surgery clinics are unsafe, warns CQC – The Guardian

Posted October 30th, 2019 in cosmetic surgery, health & safety, news, ombudsmen, quality assurance, standards by sally

‘The health regulator is threatening to shut down beauty clinics that perform unsafe facelifts, nose jobs and breast enlargements after finding that one in five are putting clients at risk.’

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The Guardian, 29th October 2019

Source: www.theguardian.com

Katie Price, Lauren Goodger and Georgia Harrison Instagram posts banned – BBC News

Posted October 23rd, 2019 in advertising, food, health, internet, news, ombudsmen by tracey

‘A trio of influencers have had Instagram posts touting diet products banned by the UK’s ad regulator.’

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BBC News, 23rd October 2019

Source: www.bbc.co.uk

Inquiry launched into death of woman at Derbyshire prison – The Guardian

Posted October 14th, 2019 in death in custody, news, ombudsmen, prisons by tracey

‘An investigation has been launched after a 26-year-old woman died at a Derbyshire prison.’

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The Guardian, 13th October 2019

Source: www.theguardian.com

Carl Beech: Judge suggests he was ‘misled’ over VIP abuse search warrants – BBC News

‘A judge who granted search warrants in the Met’s discredited VIP paedophile inquiry has agreed with a report that concluded he was “misled” by police.’

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BBC News, 9th October 2019

Source: www.bbc.co.uk

HMP Bronzefield baby death ‘subject of 10 investigations’ – BBC News

‘The death of a newborn baby whose mother gave birth alone at Britain’s largest women’s prison is the subject of 10 investigations, a justice minister has told the Commons.’

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BBC News, October 2019

Source: www.bbc.co.uk

Outdated law led to voting problems in EU elections – watchdog – The Guardian

Posted October 9th, 2019 in EC law, elections, enfranchisement, news, ombudsmen by sally

‘The government’s failure to reform outdated legislation caused some EU citizens in the UK and British citizens overseas to lose their vote in the European elections in May, the Electoral Commission has concluded.’

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The Guardian, 8th October 2019

Source: www.theguardian.com