Woman’s Own forced to print front-page correction about actor – The Guardian

Posted October 10th, 2018 in communicating false information, complaints, media, news, ombudsmen, women by sally

‘The former Coronation Street star Denise Welch has forced Woman’s Own to print a front-page correction after the magazine made false claims about her without any evidence, in a move that could have repercussions for other glossy gossip publications.’

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The Guardian, 9th October 2018

Source: www.theguardian.com

Planning reforms to give councils more flexibility to dispose of surplus land – Local Government Lawyer

‘The government has announced plans to consult on further reforms to the planning system, including giving local authorities more flexibility to dispose of surplus land that could instead accommodate new homes.’

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Local Government Lawyer, 2nd October 2018

Source: www.localgovernmentlawyer.co.uk

Costa Coffee advert banned for criticising avocado breakfasts – BBC News

Posted October 3rd, 2018 in advertising, complaints, food, news, ombudsmen by sally

‘An advert for Costa Coffee has been banned for urging customers to buy a bacon roll rather than avocados.’

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BBC News, 3rd October 2018

Source: www.bbc.co.uk

Push payment fraud victims ‘not automatically negligent’ – OUT-LAW.com

Posted September 3rd, 2018 in banking, compensation, financial regulation, fraud, news, ombudsmen by sally

‘The Financial Ombudsman Service (FOS) will be looking for “clear evidence” that banks have properly investigated claims by customers for compensation in cases of suspected authorised push payment (APP) fraud.’

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OUT-LAW.com, 30th August 2018

Source: www.out-law.com

Ombudsman finds against council after family left waiting for house adaptations for disabled son for three years – Local Government Lawyer

Posted September 3rd, 2018 in children, delay, disabled persons, housing, local government, news, ombudsmen by sally

‘A severely disabled Doncaster boy’s family has had to wait three years for Doncaster Council to provide them with the special adaptations their home needs, the Local Government and Social Care Ombudsman (LGO) has found.’

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Local Government Lawyer, 31st August 2018

Source: www.localgovernmentlawyer.co.uk

Church of England ombudsman to oversee sexual abuse cases – The Guardian

Posted July 9th, 2018 in child abuse, Church of England, clergy, news, ombudsmen, personal injuries by sally

‘The Church of England is to establish an independent ombudsman to deal with complaints over its handling of sexual abuse cases, and will seek other ways of strengthening independent scrutiny of its processes.’

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The Guardian, 7th July 2018

Source: www.theguardian.com

Council criticised after care home banned daughter from visiting mother – Local Government Lawyer

Posted June 1st, 2018 in care homes, complaints, local government, news, ombudsmen by sally

‘A Liverpool care home should not have banned a daughter from visiting her mother without warning, the Local Government and Social Care Ombudsman has said.’

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Local Government Lawyer, 31st May 2018

Source: www.localgovernmentlawyer.co.uk

Ombudsman raps council over cuts to support given to man with special needs – Local Government Lawyer

‘The Local Government and Social Care Ombudsman has criticised the London Borough of Bromley after it significantly reduced the support package provided to a man with special needs.’

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Local Government Lawyer, 30th May 2018

Source: www.localgovernmentlawyer.co.uk

Rotherham council told to apologise to abuse whistleblower – The Guardian

‘Rotherham council has been ordered to apologise to a whistleblower who helped to expose the town’s grooming scandal after council officials raided her charity without proper explanation – years after she risked imprisonment by revealing how the council, police and social services turned a blind eye to the abuse of at least 1,400 children.’

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The Guardian, 18th April 2018

Source: www.theguardian.com

Ofcom opens seven investigations into Russia Today – BBC News

Posted April 19th, 2018 in media, news, ombudsmen by sally

‘Ofcom has opened seven investigations into Russia Today, in light of the Salisbury nerve agent attack which took place in March.’

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BBC News, 18th April 2018

Source: www.bbc.co.uk

City firms launch review into dispute resolution for companies wronged by banks after RBS scandal – Daily Telegraph

‘City firms have launched a review into dispute resolution for companies wronged by banks, in the wake of the scandal over RBS’s mistreatment of small businesses. UK Finance, the lobby group for 300 British finance companies, has commissioned an independent study to analyse how complaints and disputes can be resolved in a more time and cost effective manner.’

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Daily Telegraph, 29th April 2018

Source: www.telegraph.co.uk

Regulator Ofgem temporarily bans energy company Iresa from taking on new customers – The Independent

Posted March 27th, 2018 in complaints, energy, licensing, news, ombudsmen by tracey

‘Energy company Iresa has been temporarily banned by the industry regulator from taking on new customers or increasing existing customers’ direct debits for up to three months until it resolves a series of service issues.’

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The Independent, 27th March 2018

Source: www.independent.co.uk

Failings in mental healthcare are violating basic human rights – The Guardian

Posted March 22nd, 2018 in human rights, mental health, news, ombudsmen, reports by sally

‘My report shows that too many people in the UK aren’t being treated with the dignity and respect they should expect when in crisis.’

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The Guardian, 21st March 2018

Source: www.theguardian.com

Damning report finds ‘serious failings’ in NHS mental health services – The Guardian

Posted March 21st, 2018 in mental health, news, ombudsmen, psychiatrists, reports by tracey

‘Vulnerable mental health patients are suffering serious harm, and in some cases dying, because of “serious failings” in their treatment, the NHS ombudsman has warned. Mistakes such as failing to diagnose or treat patients properly and discharging them from hospital too soon can have “catastrophic consequences”, said Rob Behrens.’

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The Guardian, 21st March 2018

Source: www.theguardian.com

Ombudsman upholds 80% of complaints about Education and Health Care Plans – Local Government Lawyer

Posted March 12th, 2018 in complaints, health, news, ombudsmen, reports, special educational needs by sally

‘The Local Government and Social Care Ombudsman is upholding about 80% of complaints it investigates about Education and Health Care Plans (EHCPs), it has been revealed.’

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Local Government Lawyer, 8th March 2018

Source: www.localgovernmentlawyer.co.uk

Prisoner dies at HMP Nottingham three weeks after watchdog makes stark warning that ‘lives are at risk’ in jail – The Independent

Posted February 9th, 2018 in health & safety, news, ombudsmen, prisons, suicide by tracey

‘A man has died in what is believed to have been a suicide at HMP Nottingham less than a month after the prisons watchdog made an unprecedented warning that the lives of inmates were at risk.’

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The Independent, 9th February 2018

Source: www.independent.co.uk

Ofcom to investigate BBC climate change interview – BBC News

Posted December 19th, 2017 in BBC, climate change, complaints, media, news, ombudsmen by sally

‘Media watchdog Ofcom has launched its first broadcasting standards investigation into the BBC since taking over as its regulator in April.’

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BBC News, 18th December 2017

Source: www.bbc.co.uk

Ombudsman finds fault in seven out of ten homelessness complaints – Local Government Lawyer

Posted December 18th, 2017 in complaints, homelessness, local government, news, ombudsmen, reports by sally

‘The Local Government and Social Care Ombudsman found fault in 70% of complaints about homelessness it investigated in detail in 2016/17.’

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Local Government Lawyer, 15th December 2017

Source: www.localgovernmentlawyer.co.uk

Council criticised for failure to provide suitable education to boy with SEN – Local Government Lawyer

Posted December 13th, 2017 in local government, news, ombudsmen, special educational needs by sally

‘The Local Government and Social Care Ombudsman has criticised Essex County Council for failing to provide suitable education to a boy with special educational needs (SEN) for two terms after he stopped attending his special school.’

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Local Government Lawyer, December 2017

Source: www.localgovernmentlawyer.co.uk

Ombudsman called in after death of 12th immigration detainee – The Guardian

Posted December 13th, 2017 in death in custody, detention, immigration, news, ombudsmen by sally

‘An investigation has been launched after the death of a 12th immigration detainee this year.’

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The Guardian, 12th December 2017

Source: www.theguardian.com