OFT to investigate competition between universities – Daily Telegraph

Posted October 22nd, 2013 in competition, consumer protection, news, universities by tracey

“The Office of Fair Trading announced it would examine how universities in England compete for undergraduates and whether degree courses meet students’ expectations.”

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Daily Telegraph, 22nd October 2013

Source: www.telegraph.co.uk

Commuters could be in line for savings following court case – Daily Telegraph

Posted October 8th, 2013 in consumer protection, costs, news, railways by sally

“A commuter’s court victory could see hundreds of passengers demanding cheaper season tickets as train operators move to plug a ‘loophole’ which he exploited.”

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Daily Telegraph, 8th October 2013

Source: www.telegraph.co.uk

Payday lenders: FCA proposes tougher controls on adverts and rollovers – The Guardian

“Payday lenders will be forced to make tougher affordability checks under a crackdown by the City regulator that could stop borrowers being given loans within minutes of applying.”

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The Guardian, 3rd October 2013

Source: www.guardian.co.uk

In-game app fees face OFT consumer protection crackdown – BBC News

Posted September 26th, 2013 in children, codes of practice, computer programs, consumer protection, news by sally

“A UK watchdog is threatening action against video game app-makers it finds in breach of consumer protection laws.”

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BBC News, 25th September 2013

Source: www.bbc.co.uk

CHS Tour Services GmbH v Team4 Travel GmbH – WLR Daily

CHS Tour Services GmbH v Team4 Travel GmbH (Case C-435/11); [2013] WLR (D) 355

“If a commercial practice satisfied all the criteria set out in article 6(1) of Parliament and Council Directive 2005/29/EC (‘the Unfair Commercial Practices Directive’) for being categorised as a misleading practice in relation to the consumer, it was not necessary to determine whether such a practice was also contrary to the requirements of professional diligence as referred to in article 5(2)(a) of the Directive in order for it legitimately to be regarded as unfair and, therefore, prohibited in accordance with article 5(1).”

WLR Daily, 19th September 2013

Source: www.iclr.co.uk

Stores ‘fixed sports bra prices’ – BBC News

Posted September 23rd, 2013 in competition, consumer protection, news, ombudsmen, price fixing by sally

“The Office of Fair Trading (OFT) has accused three major department stores of colluding with a manufacturer to fix the price of sports bras.”

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BBC News, 20th September 2013

Source: www.bbc.co.uk

Direct marketing via email to consumers requires ‘extremely clear and specific’ consent, says ICO – OUT-LAW.com

“Organisations need to obtain ‘extremely clear and specific’ consent from individuals in order to conduct direct marketing via email to them or through any other form of electronic marketing message, according to new guidelines.”

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OUT-LAW.com, 10th September 2013

Source: www.out-law.com

Gym chains forced to improve contract terms – Daily Telegraph

Posted September 10th, 2013 in consumer protection, contracts, news by tracey

“Three leading health and fitness operators have been forced to improve their contracts for customers after an investigation by the Office of Fair Trading (OFT).”

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Daily Telegraph, 10th September 2013

Source: www.telegraph.co.uk

Interest-only mortgage providers must treat struggling borrowers fairly, warns regulator – OUT-LAW.com

Posted September 2nd, 2013 in codes of practice, consumer protection, interest, mortgages, news by sally

“Mortgage providers must be able to demonstrate that they have treated customers fairly in cases where those individuals are unable to repay the capital sum owed at the end of the term on an interest-only mortgage, the Financial Conduct Authority (FCA) has said.”

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OUT-LAW.com, 30th August 2013

Source: www.out-law.com

Fraudsters to get police tip-off before searches under new trading laws – The Independent

Posted August 28th, 2013 in bills, consumer protection, fraud, news, notification by sally

“Criminals will profit from the ‘unintended consequences’ of new laws meant to protect consumers, the Trading Standards Institute (TSI) is warning.”

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The Independent, 27th August 2013

Source: www.independent.co.uk

OFT blasts carpet and furniture stores for misleading price cuts – Daily Telegraph

Posted August 23rd, 2013 in consumer protection, news, sale of goods by sally

“Britain’s six biggest carpet, bed and furniture chains are being investigated by the Office of Fair Trading for exaggerating price cuts.”

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Daily Telegraph, 23rd August 2013

Source: www.telegraph.co.uk

Premium rate customer service phone lines to be banned – Daily Telegraph

Posted August 7th, 2013 in consumer protection, news, telecommunications by sally

“Premium rate customer service phone lines are to be banned in a Government crackdown, but banks, train operators and airlines have been let off the hook by ministers.”

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Daily Telegraph, 6th August 2013

Source: www.telegraph.co.uk

Banks win mis-selling case at appeal court – Law Society’s Gazette

Posted August 5th, 2013 in appeals, banking, consumer protection, financial advice, interest, news by sally

“The Court of Appeal has dealt a blow to businesses bringing claims against banks for allegedly mis-selling interest rate swaps products by dismissing a claim against the Royal Bank of Scotland.”

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Law Society’s Gazette, 5th August 2013

Source: www.lawgazette.co.uk

Will the recast Cosmetics Regulation provide greater protection for consumers in relation to cosmetics and personal care products? – Doughty Street Chambers

Posted July 31st, 2013 in advertising, consumer protection, EC law, health & safety, news by sally

“Eloise Power writes about EC Cosmetics Regulation (Regulation EC No 1223/2009) and Commission Regulation (Regulation EU No 655/2013) now in force.”

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Doughty Street Chambers, 24th July 2013

Source: www.doughtystreet.co.uk

OFT forces payday lenders out of market – The Guardian

“Almost a third of the payday lenders ordered to clean up their practices have opted to withdraw from the industry, the Office of Fair Trading has revealed, as the deadline for firms to respond passed.”

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The Guardian, 30th July 2013

Source: www.guardian.co.uk

Civil way – New Law Journal

“Without prejudice, legislative obit, mum’s the word & child support facelift.”

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New Law Journal, 19th July 2013

Source: www.newlawjournal.co.uk

Updates begin: Government proposes greater protection for consumers of digital content – Technology Law Update

Posted July 24th, 2013 in compensation, consumer protection, copyright, internet, news by tracey

“Online providers may be aware that currently, a consumer who buys a CD or DVD has greater protection than one who purchases exactly the same content by downloading it from the internet. The UK Government has recognised a need to update the law and published a Draft Consumer Rights Bill on 12 June 2013, which gives protection to consumers of digital content. ‘Digital Content’ is defined broadly in the Bill and will include, for example, video and music downloads, e-books, apps and online games.”

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Technology Law Update, 22nd July 2013

Source: www.technology-law-blog.co.uk

Green—Swan Pharmaceuticals CR, as v Státni zemědělská a potravinářská inspekce, ústředni inspektorát (Case C-299/12) – WLR Daily

Posted July 23rd, 2013 in advertising, consumer protection, EC law, food, law reports by tracey

Green—Swan Pharmaceuticals CR, as v Státni zemědělská a potravinářská inspekce, ústředni inspektorát: (Case C-299/12) ;  [2013] WLR (D)  292

“In order to be considered a prohibited ‘reduction in disease’ claim within the meaning of article 2(2)(6) of Parliament and Council Regulation (EC) No 1924/2006 on nutrition and health claims made on foods (OJ 2006 L404, p 9) as amended, there was no requirement that the claim expressly state that the consumption of a category of food, a food or one of its constituents “significantly” reduced a risk factor in the development of a human disease. Moreover, pursuant to the transitional measures in article 28(2) of the Regulation, a commercial communication appearing on the packaging of a food could constitute a trade mark or brand name thereby attracting the protection afforded by the transitional provisions, provided that it was protected, as a mark or name, by the applicable legislation, that question being for the national court to determine. The benefit of article 28(2) applied only to foods bearing a trade mark or brand name which fell to be considered a nutrition or health claim within the meaning of the Regulation and which, in that form, existed before 1 January 2005.”

WLR Daily, 18th July 2013

Source: www.iclr.co.uk

Insurer fined over £7m for mis-selling monthly add-on policies – OUT-LAW.com

Posted July 18th, 2013 in consumer protection, financial regulation, fines, insurance, news by tracey

“High Street insurer Swinton has been fined over £7 million for its ‘aggressive’ mis-selling of monthly add-on insurance policies to telephone customers, the Financial Conduct Authority (FCA) has announced.”

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OUT-LAW.com, 18th July 2013

Source: www.out-law.com

Swinton Insurance fined £7.4m for mis-selling – BBC News

Posted July 17th, 2013 in compensation, competition, consumer protection, fines, insurance, news by sally

“One of the UK’s largest insurance companies, Swinton, has been fined £7.38m for mis-selling policies.”

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BBC News, 16th July 2013

Source: www.bbc.co.uk