EasyJet accused of ignoring rules for ‘failing to book passengers on other airlines after cancelled flights’ – The Independent

Posted August 12th, 2019 in airlines, consumer protection, news by tracey

‘Britain’s biggest budget airline, easyJet, is refusing to comply with the Civil Aviation Authority (CAA) rules on cancelled flights by failing to book seats on rival carriers where necessary.’

Full Story

The Independent, 12th August 2019

Source: www.independent.co.uk

Ladbrokes Coral fined after customer lost £98,000 – BBC News

Posted July 31st, 2019 in consumer protection, fines, gambling, money laundering, news by sally

‘The owner of Ladbrokes Coral has been fined £5.9m for not protecting vulnerable customers and for failings in its anti-money laundering measures.’

Full Story

BBC News, 31st July 2019

Source: www.bbc.co.uk

Competition watchdog warns Viagogo court action will continue – The Guardian

Posted July 19th, 2019 in competition, consumer protection, contempt of court, news, sport by tracey

‘The competition regulator has warned Viagogo that contempt of court proceedings against it will continue, despite a legal ruling that the controversial ticket resale company has hailed as a victory.’

Full Story

The Guardian, 18th July 2019

Source: www.theguardian.com

Aldi censured over misleading advert suggesting shoppers could save 45% by switching from Tesco – The Independent

Posted July 17th, 2019 in advertising, consumer protection, food, news by tracey

‘Tesco has succeeded in having Aldi censured over an advert that misled customers about the potential savings to be had by switching to the cut-price competitor.’

Full Story

The Independent, 16th July 2019

Source: www.independent.co.uk

Dyson ad banned for giving impression fan was cordless – The Independent

Posted July 17th, 2019 in advertising, complaints, consumer protection, media, news by tracey

‘A Dyson television advert has been banned for misleading customers into thinking a high-tech fan was cordless when in fact it required a plug.’

Full Story

The Independent, 16th July 2019

Source: www.independent.co.uk

FCA proposes ban on cryptocurrency products – The Guardian

‘The UK’s markets regulator has proposed a ban on financial instruments linked to digital “cryptocurrencies” such as Bitcoin, warning that such products could cause huge losses for retail consumers unlikely to understand their risks or value.’

Full Story

The Guardian, 3rd July 2019

Source: www.theguardian.com

Costs awarded against council after failed ‘secondary ticketing’ prosecution – Local Government Lawyer

‘Costs have been awarded against North Yorkshire County Council in a case over the prosecution of ticket resellers, despite a judge saying she was reluctant to do so.’

Full Story

Local Government Lawyer, 2nd July 2019

Source: www.localgovernmentlawyer.co.uk

Pret allergy death: Parents ‘delighted’ by ‘Natasha’s law’ plan – BBC News

Posted June 25th, 2019 in allergies, bills, consumer protection, food, news by sally

‘A law protecting allergy sufferers will be introduced following the death of Natasha Ednan-Laperouse.’

Full Story

BBC News, 25th June 2019

Source: www.bbc.co.uk

Consumers being badly advised on pensions, says regulator – The Guardian

‘The City watchdog has raised fresh concerns that thousands of consumers are being wrongly advised to cash in their defined benefit pension, putting them at greater risk of financial insecurity in old age.’

Full Story

The Guardian, 19th June 2019

Source: www.theguardian.com

UK firms overcharging loyal customers could soon face instant fines – The Guardian

Posted June 18th, 2019 in consumer protection, contracts, fines, news, ombudsmen by tracey

‘Firms that exploit consumer loyalty by overcharging longstanding customers could soon face instant fines under plans unveiled by the government.’

Full Story

The Guardian, 18th June 2019

Source: www.theguardian.com

Whirlpool told to recall dryers in ‘unprecedented’ government move – BBC News

Posted June 12th, 2019 in consumer protection, fire, health & safety, news by tracey

‘The government is to issue an “unprecedented” recall notice of up to 500,000 Whirlpool tumble dryers which pose a fire safety risk.’

Full Story

BBC News, 12th June 2019

Source: www.bbc.co.uk

City regulator bans high overdraft fees to reform ‘dysfunctional’ market – The Guardian

‘The City regulator has accused UK banks of causing “significant harm” to their most vulnerable customers as it pushes ahead with a ban on excessive overdraft fees.’

Full Story

The Guardian, 7th June 2019

Source: www.theguardian.com

Phone and broadband firms to be forced to tell customers if they could be on cheaper deals under new Ofcom rules – Daily Telegraph

‘Broadband, TV, mobile and home phone companies will have to tell customers when their contract is coming to an end and show them the best deals available under new rules unveiled by Ofcom.

Full Story

Daily Telegraph, 15th May 2019

Source: www.telegraph.co.uk

Ticket resellers win tribunal case over action taken by trading standards team – Local Government Lawyer

‘Four ticket resellers have won a case in the First-Tier Tribunal, which ruled that North Yorkshire County Council took action out of time.’

Full Story

Local Government Lawyer, 26th April 2019

Source: www.localgovernmentlawyer.co.uk

Sainsbury’s-Asda merger blocked by regulator – BBC News

Posted April 25th, 2019 in competition, consumer protection, food, mergers, news by tracey

‘The proposed merger between Sainsbury’s and Asda has been blocked by the UK’s competition watchdog over fears it would raise prices for consumers.’

Full Story

BBC News, 25th April 2019

Source: www.bbc.co.uk

Merricks v MasterCard: Collective Actions Reinvigorated – Competition Bulletin from Blackstone Chambers

Posted April 17th, 2019 in class actions, competition, consumer credit, consumer protection, news by tracey

‘The Court of Appeal today gave its much-anticipated judgment in the application to bring collective proceedings against MasterCard: see Merricks v MasterCard Incorporated and others [2019] EWCA Civ 674. It is a major victory for the Applicant and will reinvigorate the collective proceedings regime, which has seen disappointingly few cases brought since its introduction in 2015.’

Full Story

Competition Bulletin from Blackstone Chambers, 16th April 2019

Source: competitionbulletin.com

Mastercard ruling: almost every UK adult could receive payout – The Guardian

Posted April 17th, 2019 in class actions, competition, consumer credit, consumer protection, news by tracey

‘Almost every adult in the UK could receive a payout of up to £300 from Mastercard after a court ruling paved the way for a £14bn class action lawsuit.’

Full Story

The Guardian, 16th April 2019

Source: www.theguardian.com

Airport parking boss jailed for dumping cars in muddy fields – Daily Telegraph

Posted April 12th, 2019 in airports, company directors, consumer protection, fraud, news, parking by sally

‘In airport parking scammer has been sent to prison in one of the first cases of its kind after he made £1.4million leaving holidaymakers’ cars in muddy fields with keys in the window.’

Full Story

Daily Telegraph, 10th April 2019

Source: www.telegraph.co.uk

Competition watchdog to investigate funeral sector as prices escalate – The Guardian

Posted March 28th, 2019 in burials and cremation, competition, consumer protection, news by sally

‘Britain’s competition watchdog is launching a full investigation into the UK funeral market after it found the cost of organising a funeral increased by 6% each year – twice the inflation rate – for the last 14 years.’

Full Story

The Guardian, 28th March 2019

Source: www.theguardian.com

Gambling Commission defends taking no action on BetBright closure – The Guardian

Posted March 15th, 2019 in consumer protection, gambling, insolvency, news by sally

‘The Gambling Commission has defended its handling of the controversial closure of the online bookmaker BetBright, which decided to void bets with a potential payout of around £1m when it ceased operations last week, saying that customers of the firm would have received nothing back had the firm gone into liquidation.’

Full Story

The Guardian, 14th March 2019

Source: www.theguardian.com