Energy suppliers to be investigated over Britons forced on to prepayment meters – The Guardian

Posted January 23rd, 2023 in consumer protection, energy, news, ombudsmen by tracey

‘Energy companies are to be investigated by the regulator Ofgem after the number of households struggling with their bills being forced on to prepayment meters has increased sharply. Ofgem could consider taking legal action if it determines that the rise in the number of homes being forced on to prepayment meters is proven to show companies are not taking proper due care of vulnerable households.’

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The Guardian, 23rd January 2023

Source: www.theguardian.com

TonyBet fined £442,750 and warned on failure to have fair and transparent terms – The Independent

Posted January 18th, 2023 in consumer protection, fines, gambling, money laundering, news, unfair contract terms by tracey

‘TonyBet has been fined 442,750 and warned about its failure to have fair and transparent terms, and for failing to follow social responsibility and anti-money laundering rules, the Gambling Commission said.’

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The Independent, 18th January 2023

Source: www.independent.co.uk

Rogue landlord fined £12,000 for exploiting Bristol tenants – BBC News

Posted January 13th, 2023 in consumer protection, deposits, fines, housing, landlord & tenant, news by tracey

‘A rogue landlord who created fake identities and letting agents to keep deposit money in an “elaborate web of misinformation” has been fined.’

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BBC News, 13th January 2023

Source: www.bbc.co.uk

Calls for UK ban on pre-payment meter installations made under court warrants – The Guardian

Posted November 30th, 2022 in consumer protection, debts, energy, news by sally

‘Campaigners have called for an immediate ban on pre-payment meter (PPM) installations made under court warrants because of fears that energy suppliers are using them to disconnect the poorest, most indebted customers “by the back door”.’

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The Guardian, 29th November 2022

Source: www.theguardian.com

Advertising regulator signals crackdown on ‘hot air’ environmental claims – The Independent

‘The advertising regulator is to crack down on “hot air” environmental claims amid consumer confusion around terms such as “carbon neutral” and “net zero”.’

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The Independent, 20th October 2022

Source: www.independent.co.uk

Betfred fined almost £2.9m over gambling safety check failings – The Guardian

Posted September 28th, 2022 in consumer protection, fines, gambling, money laundering, news by michael

‘The bookmaker Betfred has been fined nearly £2.9m for failings in its social responsibility and money-laundering controls, after accepting tens of thousands of pounds from gamblers without performing adequate safety checks.’

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The Guardian, 28th September 2022

Source: www.theguardian.com

BSB to test if review and comparison websites work for barristers – Legal Futures

Posted September 23rd, 2022 in barristers, codes of practice, consumer protection, internet, news, pilot schemes by sally

‘Four lawyer review and comparison websites have agreed to join a Bar Standards Board (BSB) pilot on whether they can work for barristers and their consumers.’

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Legal Futures, 23rd September 2022

Source: www.legalfutures.co.uk

Research Briefing: Regulation of estate agents – House of Commons Library

Posted September 12th, 2022 in consultations, consumer protection, estate agents, housing, news, parliament by tracey

‘This briefing paper provides an outline of the current regulation of estate agents. It also looks at past market studies and consultations and considers in detail recent government proposals to tighten regulation.’

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House of Commons Library , 5th September 2022

Source: commonslibrary.parliament.uk

Sony could face £5bn in legal claims over PlayStation game charges – The Guardian

Posted August 26th, 2022 in appeals, competition, consumer protection, damages, news, video games by tracey

‘Sony has been overcharging PlayStation gamers for six years, a new legal claim alleges, and could be forced to pay almost £5bn in damages if the claim succeeds.’

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The Guardian, 22nd August 2022

Source: www.theguardian.com

Case Comment: Hastings v Finsbury Orthopaedics Ltd and Anor [2022] UKSC 19 – UKSC Blog

‘In this post, Sophie Malley, a trainee solicitor at CMS, comments on the decision in Hastings v Finsbury Orthopaedics Ltd and Anor [2022] UKSC 19, the first product liability case to reach the UK Supreme Court.’

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UKSC Blog, 1st August 2022

Source: ukscblog.com

BSB publishes two new reports on transparency rules – Bar Standards Board

Posted August 2nd, 2022 in barristers, consumer protection, news, regulations, reports, standards by tracey

‘The Bar Standards Board (BSB) has today published two new reports on compliance with the regulator’s transparency rules and the impact on consumers of these rules.’

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Bar Standards Board, 28th July 2022

Source: www.barstandardsboard.org.uk

Barrister compliance with transparency rules increases sharply – Legal Futures

Posted July 29th, 2022 in barristers, consumer protection, news, statistics by sally

‘The Bar has improved its compliance with the rules on transparency and more consumers are shopping around for potential providers, Bar Standards Board (BSB) research has found.’

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Legal Futures, 29th July 2022

Source: www.legalfutures.co.uk

Consumers increasingly shopping around for lawyers, panel finds – Legal Futures

Posted July 19th, 2022 in consumer protection, legal services, news, statistics by sally

‘Regulatory initiatives to encourage consumers to shop around, such as making it easier for them to compare prices, are starting to pay off, according to the Legal Services Consumer Panel’s 11th annual tracker survey.’

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Legal Futures, 19th July 2022

Source: www.legalfutures.co.uk

BSB to probe if solicitors give clients choice when instructing barristers – Legal futures

‘The Bar Standards Board (BSB) is to gather evidence from solicitors on how they choose a barrister, including whether they offer their clients a choice – or even take account of a client’s views.’

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Legal Futures, 14th July 2022

Source: www.legalfutures.co.uk

Online Safety Bill: first indications of Ofcom’s regulatory approach – Panopticon

Posted July 7th, 2022 in bills, consultations, consumer protection, internet, news by sally

‘Ofcom has today published its “roadmap to regulation” if and when the Online Safety Bill becomes law, together with a “call for evidence” for the first phase of online safety regulation. Both are premised on the current version of the Online Safety Bill, which is acknowledged to be subject to alteration as the legislation goes through the Parliamentary process.’

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Panopticon, 6th July 2022

Source: panopticonblog.com

Apple faces £768m collective action for ‘throttling’ iPhones – Law Society’s Gazette

Posted June 17th, 2022 in class actions, competition, consumer protection, news, telecommunications by tracey

‘Technology giant Apple is facing a £768m collective action over claims it secretly “throttled” iPhones with software updates to disguise overloaded batteries.
Consumer champion Justin Gutmann, formerly of Citizens Advice, is bringing the case on behalf of around 25 million people against Apple for allegedly abusing its market dominance by concealing a ‘power management tool’ in updates which reduced iPhones’ performance by up to 58%.’

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Law Society's Gazette, 16th June 2022

Source: www.lawgazette.co.uk

AI raises ‘challenges’ with existing product liability law, study finds – OUT-LAW.com

‘UK product liability laws need to be updated to address the use of artificial intelligence (AI), an expert has said.’

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OUT-LAW.com, 8th June 2022

Source: www.pinsentmasons.com

Case Preview: Hastings v Finsbury Orthopaedics Limited and Anor – UKSC Blog

‘The appeal was heard by the UK Supreme Court on 28 April 2022. In this case, Mr Hastings appeals against the findings of the lower courts in Scotland that the metal-on-metal prosthesis used for his total hip replacement was not defective within the terms of the Consumer Protection Act 1987 (the “CPA”).’

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UKSC Blog, 20th May 2022

Source: ukscblog.com

Court of Appeal backs decision to make collective action opt-out – Legal Futures

‘The difficulty of people signing up to a collective action and the availability of third-party funding were legitimate factors to take into account in making it opt-out, the Court of Appeal has ruled.’

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Legal Futures, 9th May 2022

Source: www.legalfutures.co.uk

UK watchdog will have power to impose huge fines on big tech firms – The Guardian

‘A new tech watchdog will be given the power to impose multibillion-pound fines on major firms such as Google and Facebook if they breach rules designed to protect consumers and businesses.’

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The Guardian, 5th May 2022

Source: www.theguardian.com