Court of Appeal backs decision to make collective action opt-out – Legal Futures

‘The difficulty of people signing up to a collective action and the availability of third-party funding were legitimate factors to take into account in making it opt-out, the Court of Appeal has ruled.’

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Legal Futures, 9th May 2022

Source: www.legalfutures.co.uk

UK watchdog will have power to impose huge fines on big tech firms – The Guardian

‘A new tech watchdog will be given the power to impose multibillion-pound fines on major firms such as Google and Facebook if they breach rules designed to protect consumers and businesses.’

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The Guardian, 5th May 2022

Source: www.theguardian.com

UK consumer law enforcement powers to be bolstered – OUT-LAW.com

‘Businesses that breach UK consumer protection laws will be subject to fines of up to 10% of their annual global turnover under changes to legislation the UK government has committed to making.’

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OUT-LAW.com, 21st April 2022

Source: www.pinsentmasons.com

UK to make fake reviews illegal and tackle ‘subscription traps’ – The Guardian

Posted April 20th, 2022 in competition, consumer protection, deceit, internet, news, ombudsmen by sally

‘Fake reviews are to be outlawed and consumers will have more chances to get out of subscriptions they do not want under a package of measures proposed by the UK government to stop people being ripped off online.’

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The Guardian, 20th April 2022

Source: www.theguardian.com

Two Lidl ads banned over ‘misleading’ Tesco price comparison – The Guardian

Posted April 8th, 2022 in advertising, complaints, consumer protection, news, ombudsmen by sally

‘Two Lidl adverts claiming shoppers could make big savings compared with Tesco have been banned after a complaint from the rival discounter Aldi.’

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The Guardian, 6th April 2022

Source: www.theguardian.com

UK introduces exhaustive Online Safety Bill – BBC News

Posted March 17th, 2022 in bills, consumer protection, fraud, internet, news, pornography by tracey

‘The government is to introduce its long-awaited Online Safety Bill in Parliament on Thursday.’

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BBC News, 17th March 2022

Source: www.bbc.co.uk

Companies fined for marketing calls targeting elderly – BBC News

Posted March 16th, 2022 in consumer protection, elderly, fines, insurance, news, ombudsmen, telecommunications by tracey

‘Five companies who made thousands of unwanted marketing calls to “older, vulnerable people” must pay fines totalling £405,000.’

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BBC News, 16th March 2022

Source: www.bbc.co.uk

Research Briefing: Doorstep selling – House of Commons Library

Posted March 4th, 2022 in consumer protection, news, parliament by tracey

‘This paper outlines the current regulation of doorstep selling (or cold calling) under the provisions of the Consumer Contracts Regulations 2013. It also provides information on how “No Cold Calling Zones” work in practice.’

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House of Commons Library , 3rd March 2022

Source: commonslibrary.parliament.uk

Competition watchdog accepts Google’s privacy changes – The Independent

‘The competition watchdog has accepted proposed changes made by Google to the way it uses customer data.’

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The Independent, 11th February 2022

Source: www.independent.co.uk

Porn sites will be legally required to verify users’ age – BBC News

Posted February 8th, 2022 in children, consumer protection, internet, news, pornography by sally

‘Porn websites in the UK will be legally required to verify the age of their users under new internet safety laws.’

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BBC News, 8th February 2022

Source: www.bbc.co.uk

Flight compensation overhaul for domestic airline passengers – The Independent

‘The days of £220 payouts to delayed passengers who have paid only £30 for a domestic flight may soon be over. The Department for Transport (DfT) is consulting on proposals to overhaul the European air passengers’ rights rules for flights within the UK.’

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The Independent, 31st January 2022

Source: www.independent.co.uk

Treasury plans crackdown on ‘misleading’ cryptocurrency ads – The Guardian

‘The government has unveiled plans to crack down on misleading cryptocurrency ads by making them subject to the same regulations as marketing for other financial products such as shares and insurance.’

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The Guardian, 18th January 2022

Source: www.theguardian.com

Research Briefing: New-build housing: construction defects – issues and solutions (England) – House of Commons Library

Posted January 18th, 2022 in building law, construction industry, consumer protection, housing, news by tracey

‘New-build housing: construction defects – issues and solutions (England).’

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House of Commons Library, 17th January 2022

Source: commonslibrary.parliament.uk

Parcel firms face new rules to improve customer service – The Independent

‘The watchdog unveiled plans to impose new rules on the sector, requiring companies to treat their customers more fairly, following a damning study.’

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The Independent, 9th December 2021

Source: www.independent.co.uk

Research Briefing: Consumer protection: Unfair Trading Regulations 2008 – House of Commons Library

Posted November 29th, 2021 in consumer protection, news, parliament by tracey

‘The purpose of this House of Commons Library briefing paper is to provide a brief overview of the Consumer Protection from Unfair Trading Regulations 2008 (as amended).’

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House of Commons Library, 26th November 2021

Source: commonslibrary.parliament.uk

Banks forced to refund fraud victims – Daily Telegraph

Posted November 19th, 2021 in banking, compensation, consumer protection, financial regulation, fraud, news by tracey

‘Banks will be forced to refund fraud victims who transfer money to scammers under Government-backed plans to make repayments compulsory.’

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Daily Telegraph, 19th November 2021

Source: www.telegraph.co.uk

BSB signals tougher approach to transparency rules compliance – Legal Futures

Posted October 20th, 2021 in barristers, consumer protection, fees, internet, news, statistics by sally

‘Approaching one in 10 chambers admit failing to comply with the Bar Standards Board’s (BSB) service and price transparency rules, with the regulator now set to toughen up its approach to enforcement.’

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Legal Futures, 29th October 2021

Source: www.legalfutures.co.uk

Brewdog’s solid gold beer can ad misleading, ASA says – BBC News

Posted October 20th, 2021 in advertising, complaints, consumer protection, news, ombudsmen by sally

‘A Brewdog promotion which said customers could win “solid gold” beer cans was misleading, the advertising watchdog has found.’

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BBC News, 20th October 2021

Source: www.bbc.co.uk

CMA launches court action against Teletext Holidays – gov.uk

Posted October 19th, 2021 in consumer protection, coronavirus, holidays, news, repayment, undertakings by tracey

‘The CMA has today launched court action against Teletext Holidays over inadequate progress on refunds to package holiday customers.’

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gov.uk, 18th October 2021

Source: www.gov.uk

BT collective action ruling “could open the floodgates” – Legal Futures

Posted October 5th, 2021 in class actions, competition, consumer protection, news, telecommunications by sally

‘The Competition Appeal Tribunal’s (CAT) approval of a second opt-out collective action is likely to open the floodgates to more applications, it has been claimed.’

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Legal Futures, 4th October 2021

Source: www.legalfutures.co.uk