City watchdog to regulate ‘addictive’ binary trading after scammers net £60m – Daily Telegraph

Posted November 15th, 2017 in consumer protection, financial regulation, gambling, news by tracey

‘The Financial Conduct Authority is to police firms offering “binary options” following complaints of large losses by consumers and the prevalence of scams.’

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Daily Telegraph, 14th November 2017

Source: www.telegraph.co.uk

Compensation for customers of failed investment firms to rise from £50,000 to £85,000 – Daily Telegraph

Posted October 31st, 2017 in compensation, consumer protection, financial regulation, news by sally

‘Investors who lose out when their firms go bust could now receive up to £35,000 more compensation under plans unveiled by the City watchdog.’

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Daily Telegraph, 31st October 2017

Source: www.telegraph.co.uk

Competition watchdog probes high-pressure tactics of hotel booking sites – The Guardian

Posted October 27th, 2017 in competition, consumer protection, hotels, internet, news by sally

‘Britain’s competition watchdog is to investigate hotel booking sites over concerns that consumers are being misled, pressured, and prevented from finding the best deals.’

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The Guardian, 27th October 2017

Source: www.theguardian.com

Government called on to let data breach victims force compensation – The Guardian

Posted October 24th, 2017 in bills, compensation, consumer protection, data protection, news, victims by sally

‘Consumer organisation Which? is calling on the government to create new rights for people who have been the victims of a corporate data breach.’

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The Guardian, 24th October 2017

Source: www.theguardian.com

Hip implant patients sue manufacturer – BBC News

Posted October 17th, 2017 in consumer protection, health, news, prosecutions by tracey

‘Hundreds of people who received allegedly faulty hip replacements are suing the manufacturer at the High Court. The hearing is thought to be one of the largest product liability group actions ever heard in the UK.’

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BBC News, 16th October 2017

Source: www.bbc.co.uk

Warning over fake lipstick after trading standards find level of lead could cause severe health problems – Daily Telegraph

Posted October 6th, 2017 in consumer protection, counterfeiting, news, poisoning by tracey

‘A warning has been issued over fake lipstick after a court heard that the level of lead in counterfeit products can cause severe health problems. Paul Lamerton sold fake lipsticks on eBay and Facebook with 300 times the legal level of lead, and magistrates in Plymouth, Devon, were told that if used regularly the cosmetic could result in high blood pressure, cardiac, reproductive and neurological problems.’

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Daily Telegraph, 5th October 2017

Source: www.telegraph.co.uk

BSB proposes targeted approach to CMA disclosure recommendations: focuses on consumers who would benefit most – Bar Standards Board

Posted October 3rd, 2017 in barristers, competition, consultations, consumer protection, fees, news by sally

‘The Bar Standards Board (BSB) has today published a new consultation outlining its proposed response to the Competition and Markets Authority (CMA) recommendations for more transparency about legal service providers’ fees, services and rights of redress for consumers.’

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Bar Standards Board, 2nd October 2017

Source: www.barstandardsboard.org.uk

Revealed: BSB set to expand price transparency obligation beyond public access to referral Bar – Legal Futures

‘The Bar Standards Board (BSB) will say today that new rules on publishing prices should extend to referral barristers as well as those handling public access work.’

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Legal Futures, 2nd October 2017

Source: www.legalfutures.co.uk

London Trading Standards issue £370k fines to letting agents in three months – Local Government Lawyer

Posted September 28th, 2017 in consumer protection, estate agents, fines, landlord & tenant, London, news by sally

‘Trading Standards departments in London have issued fines amounting to around £370,000 to lettings agents in the last three months alone, it has emerged.’

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Local Government Lawyer, 27th September 2017

Source: www.localgovernmentlawyer.co.uk

Ryanair law breach leaves UK regulator CAA ‘furious’ – BBC News

Posted September 28th, 2017 in airlines, consumer protection, enforcement, news by sally

‘Ryanair has been threatened with legal action for “persistently misleading” passengers about their rights following thousands of flight cancellations.’

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BBC News, 28th September 2017

Source: www.bbc.co.uk

UK pensions scheme calls on FCA to limit pensions freedoms – OUT-LAW.com

Posted September 21st, 2017 in consumer protection, financial regulation, news, pensions by sally

‘The UK’s state-backed pensions scheme, the National Employment Savings Trust (NEST), has asked for limits to be put on pensions freedoms to protect its members from losing retirement savings.’

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OUT-LAW.com, 20th September 2017

Source: www.out-law.com

FCA moves to clarify scope of regulation of account information services under PSD2 – OUT-LAW.com

‘Service providers that help other businesses to pool information from different payment accounts on behalf of customers will not be subject to regulation under new UK payment services laws if they do not deliver the aggregated data to the customer themselves, the Financial Conduct Authority (FCA) has confirmed.’

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OUT-LAW.com, 19th September 2017

Source: www.out-law.com

Change in disciplinary standard of proof “will incentivise barristers to deliver good services”, says consumer panel – Legal Futures

Posted September 12th, 2017 in barristers, consumer protection, disciplinary procedures, news, standard of proof by tracey

‘The Legal Services Consumer Panel has given strong backing to the Bar Standards Board’s (BSB) proposal to reduce the standard of proof in disciplinary proceedings from the criminal to the civil standard.’

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Legal Futures, 12th September 2017

Source: www.legalfutures.co.uk

Ofgem to tear up the rule book on energy customer contact – Daily Telegraph

Posted September 7th, 2017 in consumer protection, energy, news, regulations by tracey

‘The energy industry’s regulator is planning to tear up the rule book governing how suppliers must communicate with their customers in a radical shift away from the prescriptive dictats of the past.’

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Daily Telegraph, 6th September 2017

Source: www.telegraph.co.uk

Will UK consumer law destroy the care home market? – The Guardian

Posted August 23rd, 2017 in care homes, care workers, competition, consumer protection, news by sally

‘Adult social care is on the financial ropes. Last year it was the introduction of the “national living wage”, this year it’s the requirement to backdate pay for sleep-in shifts. In both cases, the government is being urged to step in to prop up care providers.’

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The Guardian, 22nd August 2017

Source: www.theguardian.com

Christopher Boxall discusses and explains ‘Excursions’ – Park Square Barristers

Posted August 22nd, 2017 in airlines, appeals, consumer protection, costs, EC law, news, regulations by sally

‘The case concerned a claim by over 600 Turkish passengers against two airlines for failing to honour flights that they had booked to Cyprus. Legal advice was obtained and a meeting with solicitors was arranged by a committee at a local community centre, where CFAs were signed.’

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Park Square Barristers, 7th August 2017

Source: www.parksquarebarristers.co.uk

Tougher laws to protect 10 million Britons who book holidays online – The Guardian

Posted August 15th, 2017 in consultations, consumer protection, holidays, internet, news by sally

‘Travellers booking package holidays online are to receive greater protection if a holiday company goes bust, under government proposals to strengthen rules.’

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The Guardian, 14th August 2017

Source: www.theguardian.com

TalkTalk fined £100,000 for putting customers at risk from scammers – Daily Telegraph

Posted August 11th, 2017 in consumer protection, data protection, fines, fraud, news by tracey

‘The UK’s data watchdog has hit TalkTalk with its second major fine in a year for failing to protect customers’ information from scammers.’

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Daily Telegraph, 10th August 2017

Source: www.telegraph.co.uk

Court of Appeal rejects bid to invalidate CFAs signed at “chaotic” meeting of class action members – Litigation Futures

Posted July 25th, 2017 in appeals, class actions, consumer protection, contracts, fees, news by sally

‘The Court of Appeal has dismissed a technical challenge to conditional fee agreements (CFAs) signed by members of a class action during a meeting organised for that purpose.’

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Litigation Futures, 25th July 2017

Source: www.litigationfutures.com

New guidance for the public and for professionals on immigration and asylum related legal issues – Bar Standards Board

Posted June 30th, 2017 in asylum, barristers, consumer protection, immigration, news, press releases by tracey

‘The Bar Standards Board (BSB) has today published two new guidance documents on immigration and asylum issues.’

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Bar Standards Board, 30th June 2017

Source: www.barstandardsboard.org.uk