Ombudsman report reveals the cost of complaint – The Guardian

Posted December 12th, 2012 in complaints, local government, news, ombudsmen, reports by sally

“Public organisations are wasting resources and causing financial hardship by taking too long to put right basic mistakes, says a new report by parliamentary ombudsman Dame Julie Mellor.”

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The Guardian, 12th December 2012

Source: www.guardian.co.uk

Related link: Responsive and Accountable? 2011-12

Application to quash the original Hillsborough inquest verdicts could be made today – The Independent

Posted December 10th, 2012 in bills, complaints, inquests, judicial review, news, ombudsmen, police, public interest, sport by sally

“An application to quash the original Hillsborough inquest verdicts could be made today, the Attorney General’s office said.”

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The Independent, 10th December 2012

Source: www.independent.co.uk

Online holiday site Kayak’s ‘distressing’ ad banned by ASA – The Guardian

Posted November 29th, 2012 in advertising, complaints, news, ombudsmen by sally

“The advertising watchdog has banned a TV ad from online holiday site Kayak, after more than 400 complaints said it was distressing to those who have had brain tumours and surgery.”

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The Guardian, 28th November 2012

Source: www.guardian.co.uk

Spam text message pair are fined £440,000 – BBC News

Posted November 28th, 2012 in claims management, fines, news, ombudsmen, telecommunications by sally

“Two men who sent millions of spam text messages have been fined £440,000 as the authorities step up the fight against the trade.”

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BBC News, 28th November 2012

Source: www.bbc.co.uk

Press Complaints Commission chair urges against statutory press regulation – The Guardian

Posted November 12th, 2012 in interception, media, news, ombudsmen, regulations by sally

“The chairman of the Press Complaints Commission (PCC) has appealed to the government and Lord Justice Leveson not to introduce statutory regulation of the press, even though he admits having sympathy with the campaign for new press laws led by Hugh Grant.”

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The Guardian, 11th November 2012

Source: www.guardian.co.uk

Watchdog warns over secret hearings – The Independent

“Government plans to extend the use of secret hearings in courts are not compatible with the Human Rights Act, the equalities watchdog has said.”

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The Independent, 31st October 2012

Source: www.independent.co.uk

Ad watchdog to launch crackdown on misleading internet ads – Daily Telegraph

Posted October 29th, 2012 in advertising, complaints, consumer protection, internet, news, ombudsmen by sally

“The advertising watchdog will launch a crackdown next year on businesses that run misleading internet ads that rip off consumers.”

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Daily Telegraph, 27th October 2012

Source: www.telegraph.co.uk

Use stronger snooping powers against fly tipping, watchdog urges – Daily Telegraph

“New powers to snoop on all emails, web visits and phone calls could still be used to combat minor crimes despite Government assurances, the watchdog who oversees them has said.”

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Daily Telegraph, 29th October 2012

Source: www.telegraph.co.uk

Data protection laws breached by Government over public consultation security flaw, says ICO – OUT-LAW.com

“The Department for Education (DfE) was guilty of a breach of UK data protection laws when a ‘temporary security flaw’ meant that personal information belonging to respondents to one of its consultations were ‘compromised’, the UK’s data protection watchdog has said.”

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OUT-LAW.com, 19th October 2012

Source: www.out-law.com

Housing Ombudsman consultation – NearlyLegal

Posted October 18th, 2012 in complaints, consultations, housing, news, ombudsmen by sally

“One of the less well-remarked upon changes in the Localism Act 2010 was a set of radical changes to the role of the Housing Ombudsman (the current incumbent being the lovely Mike Biles). In short, the HO takes over jurisdiction for local authority housing complaints; there is a filter mechanism before the HO can accept a complaint (it has to be referred by a Designated person: MP, Councillor, Tenants Panel). The former is to be welcomed – on one view, the HO now offers a far better, more modern, proactive service than the Local Government Ombudsman in our entrepreneurialised housing system; the latter is to be absolutely deprecated as being not just against the spirit of administrative justice but also as a mechanism for cost-saving in the face of proper redress of grievance/s. Whatever you think about ombudspersons – and a range of views are expressed – there is no doubt that they have consistently exposed various maladministrations across the housing sphere, and they don’t hold back; in addition, their purpose (unlike courts) is to make things better for future ‘customers’ so that there may well be an impact on service delivery from a single instance of maladministration (and not just in that organisation).”

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NearlyLegal, 17th October 2012

Source: www.nearlylegal.co.uk

Boots baby shampoo ad banned as less than 5% is organic – The Guardian

Posted October 17th, 2012 in advertising, complaints, consumer protection, news, ombudsmen by tracey

“A Boots ad for an ‘organic’ baby shampoo has been banned after a watchdog found that fewer than 5% of the ingredients in the product were natural.”

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The Guardian, 17th October 2012

Source: www.guardian.co.uk

Pair who sent millions of spam text messages face massive fine – The Independent

Posted October 1st, 2012 in advertising, complaints, fines, news, ombudsmen, telecommunications by sally

“Two people who sent millions of spam text messages face being fined more than £250,000, the information watchdog said today.”

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The Independent, 1st October 2012

Source: www.independent.co.uk

Violence against women not glamorised in age-restricted computer game online ads, watchdog says – OUT-LAW.com

Posted September 27th, 2012 in advertising, children, complaints, internet, news, ombudsmen, video games, violence by sally

“An advert for a computer game that contained ‘scenes of graphic violence’ involving fighting between a man and several women wearing ‘sexually provocative clothing’ was not likely to cause widespread offence or distress to viewers, was not socially irresponsible and did not glamorise violence against women, the Advertising Standards Authority (ASA) has ruled.”

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OUT-LAW.com, 27th September 2012

Source: www.out-law.com

Met’s mental illness custody cases reviewed – BBC News

Posted September 24th, 2012 in complaints, custody, inquests, mental health, news, ombudsmen, police by sally

“The Metropolitan Police has commissioned an independent review into how it responds to people with mental health conditions.”

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BBC News, 24th September 2012

Source: www.bbc.co.uk

IPCC highlights police sex cases – The Independent

“Too many police officers and staff have taken sexual advantage of members of the public they were supposed to be helping, a watchdog said today.”

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The Independent, 20th September 2012

Source: www.independent.co.uk

Sky is a fit and proper broadcaster, rules Ofcom – The Guardian

Posted September 20th, 2012 in interception, licensing, media, news, ombudsmen, professional conduct by sally

“The media regulator Ofcom has found that BSkyB remains a ‘fit and proper’ owner of a broadcast licence despite the phone-hacking affair which embroiled its parent company and during which, it said, James Murdoch’s conduct repeatedly fell short of the standard to be expected.”

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The Guardian, 20th September 2012

Source: www.guardian.co.uk

Privacy watchdog “not ready” to deal with cookie complaints, according to FOI request – OUT-LAW.com

“The Information Commissioner’s Office (ICO) has yet to begin investigating websites accused of breaking the new cookie laws, which came into force last year, because it does not yet have an investigative team in place.”

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OUT-LAW.com, 20th August 2012

Source: www.out-law.com

Prisoner gets apology from ombudsman over attack inquiry – The Independent

Posted August 13th, 2012 in complaints, news, ombudsmen, prison officers by sally

“A triple murderer who attacked three prison officers with a broken bottle while serving a life sentence has secured an apology after authorities failed to properly investigate claims that he had been attacked by warders in his cell.”

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The Independent, 11th August 2012

Source: www.independent.co.uk

Disclosure of copyright-protected information under FOI not a breach of copyright law, says ICO – OUT-LAW.com

Posted August 6th, 2012 in copyright, disclosure, freedom of information, news, ombudsmen by sally

“Public bodies that disclose copyright-protected information in order to comply with a request under freedom of information (FOI) laws are not guilty of copyright infringement, the Information Commissioner’s Office (ICO) has said.”

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OUT-LAW.com, 3rd August 2012

Source: www.out-law.com

Disabled man’s brother wins £100,000 support battle – The Guardian

“A postal worker from Bradford has won an 11-year battle for justice for his disabled brother and reimbursement of more than £100,000 in support payments he had been wrongly denied.”

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The Guardian, 6th August 2012

Source: www.guardian.co.uk