Ombudsman report reveals the cost of complaint – The Guardian

Posted December 12th, 2012 in complaints, local government, news, ombudsmen, reports by sally

“Public organisations are wasting resources and causing financial hardship by taking too long to put right basic mistakes, says a new report by parliamentary ombudsman Dame Julie Mellor.”

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The Guardian, 12th December 2012


Related link: Responsive and Accountable? 2011-12