Ombudsman to investigate complaints against LSC – Law Society’s Gazette

Posted November 5th, 2010 in fees, legal aid, maladministration, news, ombudsmen by sally

“The Parliamentary Ombudsman is to investigate complaints of maladministration made against the Legal Services Commission by the Law Society and several law firms over its late claims to recoup payments made on account.”

Full story

Law Society’s Gazette, 4th November 2010

Source: www.lawgazette.co.uk

Public Services Ombudsmen – Law Commission

Posted September 2nd, 2010 in consultations, Law Commission, news, ombudsmen by sally

“The Law Commission is conducting a review of the law relating to the public services ombudsmen. On 2 September 2010, we published a consultation paper, which contains our detailed provisional proposals for reform.”

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Law Commission, 2nd September 2010

Source: www.lawcom.gov.uk

Three million in the queue for compensation over PPI mis-selling – The Guardian

Posted August 11th, 2010 in compensation, complaints, financial regulation, insurance, news, ombudsmen by sally

“Nearly three million people who took out payment protection insurance (PPI) sold by banks and other lenders could be in line for compensation totalling more than £2bn after the Financial Services Authority today issued new rules on how firms should handle the flood of complaints over mis-selling.”

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The Guardian, 10th August 2010

Source: www.guardian.co.uk

Regina (Gaunt) v Ofcom (Liberty intervening) – WLR Daily

Posted July 16th, 2010 in freedom of expression, law reports, media, ombudsmen, standards by sally

Regina (Gaunt) v Ofcom (Liberty intervening) [2010] EWHC 1756 (Admin); [2010] WLR (D) 180

“It was not a disproportionate interference with a broadcaster’s freedom of expression, or an infringement of his rights under art 10 of the Convention for the Protection of Human Rights and Fundamental Freedoms, for the regulator Ofcom to find that the Broadcasting Code had been breached by a broadcast interview containing offensive insults and abuse without contextual content or justification, notwithstanding that the finding might inhibit the broadcaster’s unrestrained freedom to conduct similar interviews in the future.”

WLR Daily, 14th July 2010

Source: www.lawreports.co.uk

Please note once a case has been fully reported in one of the ICLR series the corresponding WLR Daily summary is removed.

Jon Gaunt loses high court case over ‘gratuitous’ interview – The Guardian

Posted July 13th, 2010 in freedom of expression, media, news, ombudsmen by sally

“Radio presenter defeated in latest stage of legal battle with Ofcom over interview in which he described councillor as a ‘Nazi’.”

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The Guardian, 13th July 2010

Source: www.guardian.co.uk

The new Legal Ombudsman – Bar Standards Board

Posted July 2nd, 2010 in barristers, legal ombudsman, ombudsmen, press releases by sally

“On Wednesday 6 October 2010 the Legal Ombudsman (http://www.legalombudsman.org.uk/) will become operational. From this date all complaints from lay clients about barristers, solicitors, and some other types of legal professional should be directed to the Ombudsman’s office. The Ombudsman will deal with service complaints itself and will be able to award compensation of up to £30,000.00 against barristers. It will not investigate complaints of professional misconduct or be involved in the consideration of disciplinary issues. Neither will it consider complaints previously considered by the Bar Standards Board.”

Full press release

Bar Standards Board, 1st July 2010

Source: www.barstandardsboard.org.uk

EU threatens UK again over data protection laws – OUT-LAW.com

Posted June 25th, 2010 in data protection, EC law, news, ombudsmen by sally

“The European Commission will pursue a case against the UK Government through the European Court of Justice (ECJ) if it does not strengthen privacy watchdog the Information Commissioner’s powers within two months.”

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OUT-LAW.com, 25th June 2010

Source: www.out-law.com

Ofcom will take over regulation of all participation TV – OUT-LAW.com

Posted June 11th, 2010 in advertising, media, news, ombudsmen by sally

“Media and telecoms regulator Ofcom will take over the regulation of televised gambling, message board and dating services which earn revenue through premium rate phone lines from September.”

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OUT-LAW.com, 11th June 2010

Source: www.out-law.com

Lawyers prepare to hear LeO roar – The Guardian

Posted June 1st, 2010 in complaints, legal profession, Legal Services Board, news, ombudsmen by sally

“Have you ever complained about the service you received from a lawyer? It’s not always the easiest thing in the world: lawyers do not really see themselves as a service industry, and so tend to treat complaints as a personal affront rather than as a chance to ensure their clients have had a good experience.”

Full story

The Guardian, 1st June 2010

Source: www.guardian.co.uk

Administrative Redress: Public Bodies and the Citizen – Law Commission

Posted May 26th, 2010 in judicial review, Law Commission, news, ombudsmen, reports by sally

“On 26 May 2010, we published our report Administrative Redress: Public Bodies and the Citizen. This sets out an overview of the responses to our consultation paper and brings to a close the state liability aspects of the Administrative Redress project. The report is accompanied by a short summary. A press release is also available.”

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Law Commission, 26th My 2010

Source: www.lawcom.gov.uk

MPs to challenge new expenses watchdog over strict rules – The Guardian

Posted May 20th, 2010 in expenses, news, ombudsmen, parliament by sally

“MPs are to challenge the new expenses watchdog, claiming its strict rules are forcing them to lay off staff and compromising their service to constituents.”

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The Guardian, 20th May 2010

Source: www.guardian.co.uk

Press watchdog ‘not toothless’ over Stephen Gately case – BBC News

Posted May 19th, 2010 in complaints, freedom of expression, media, news, ombudsmen by sally

“The press watchdog has said it is not ‘toothless’ following its handling of a case surrounding the death of Boyzone singer Stephen Gately.”

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BBC News, 19th May 2010

Source: www.bbc.co.uk

MPs warned: cheat on expenses and face ‘a ton of bricks’ – The Guardian

Posted March 23rd, 2010 in expenses, news, ombudsmen, parliament by sally

“The parliamentary watchdog has warned MPs that his organisation will come down on them ‘like a ton of bricks’ if they break new expenses rules, saying those who cheat could be fined or have pay docked.”

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The Guardian, 22nd March 2010

Source: www.guardian.co.uk

Administrative Justice and Tribunals Service comes out of the shadows – The Times

Posted February 25th, 2010 in news, ombudsmen, tribunals by sally

“It is unseen, ignored and unloved. The cinderella branch of the justice system deals with more cases than any other — yet it operates largely in the shadows. This is the Administrative Justice and Tribunals Service, handling everything from parking appeals to school admissions, employment disputes to immigration and asylum cases.”

Full story

The Times, 25th February 2010

Source: www.timesonline.co.uk

New ombudsman scheme for legal complaints – Ministry of Justice

Posted December 10th, 2009 in complaints, legal services, ombudsmen, press releases by sally

“The Office for Legal Complaints has announced further moves to set up a new ombudsman scheme that will investigate and resolve complaints by consumers of legal services.”

Full press release

Ministry of Justice, 9th December 2009

Source: www.justice.gov.uk

Mother wins money back in NHS row – BBC News

Posted July 9th, 2009 in hospitals, maladministration, news, ombudsmen by sally

“A mother who spent £31,000 on life-saving treatment for her daughter while NHS bodies argued over funding is to get her money back.”

Full story

BBC News, 8th July 2009

Source: www.bbc.co.uk

Office of the Legal Services Ombudsman annual report – Ministry of Justice

Posted July 8th, 2009 in ombudsmen, press releases by sally

“Zahida Manzoor CBE, the Legal Services Ombudsman, has commented on the first steps towards the implementation of the Legal Services Act in her annual report and accounts.”

Full press release

Ministry of Justice, 7th July 2009

Source: www.justice.gov.uk