UK firms overcharging loyal customers could soon face instant fines – The Guardian

Posted June 18th, 2019 in consumer protection, contracts, fines, news, ombudsmen by sally

‘Firms that exploit consumer loyalty by overcharging longstanding customers could soon face instant fines under plans unveiled by the government.’

Full Story

The Guardian, 18th June 2019

Source: www.theguardian.com

Anti-money laundering supervisor “should practise what it preaches” – Legal Futures

Posted June 14th, 2019 in barristers, consultations, money laundering, news, ombudsmen, regulations by sally

‘The body that oversees legal regulators’ anti-money laundering (AML) efforts needs to show the same level of transparency that it is demanding of them, the Bar Council has said.’

Full Story

Legal Futures, 14th June 2019

Source: www.legalfutures.co.uk

Pension code of practice updated as industry cracks down on scammers – OUT-LAW.com

Posted June 12th, 2019 in claims management, codes of practice, complaints, fraud, news, ombudsmen, pensions by sally

‘The updated Pensions Scam Industry Group (PSIG) code of practice (107 page / 2.6MB PDF) includes a number of changes, such as guidance designed to help trustees and providers deal with claims management companies and updates on how to notify the UK’s fraud reporting centre Action Fraud of scams.’

Full Story

OUT-LAW.com, 10th June 2019

Source: www.out-law.com

Junk food adverts from McDonald’s, M&S and Asda banned for targeting children online – The Independent

Posted June 6th, 2019 in advertising, children, food, health, internet, news, ombudsmen, statistics by sally

‘Junk food adverts from McDonald’s, Marks & Spencer and Asda have been banned after they were discovered on children’s websites and YouTube channels.’

Full Story

The Independent, 6th June 2019

Source: www.independent.co.uk

Medical watchdog GMC needs to regain trust of doctors, finds review – The Guardian

‘The General Medical Council must fundamentally reform to regain the trust of the doctors it regulates and end their “toxic fear” of reprisals if they make mistakes, says a hard-hitting report.’

Full Story

The Guardian, 6th June 2019

Source: www.theguardian.com

Mental health hospital where patients were secluded in unfurnished, unsafe rooms, rated inadequate by watchdog – The Independent

‘Vulnerable patients at one of England’s largest charity-run mental health hospitals were kept in unsafe seclusion rooms for excessive amounts of time and without beds, blankets or pillows, a damning report has found. The Care Quality Commission (CQC) has rated adolescent mental health services at St Andrew’s Healthcare hospital in Northampton ”inadequate”.’

ADVERTISEMENT

Full Story

The Independent, 6th June 2019

Source: www.independent.co.uk

Facial recognition tech: watchdog calls for code to regulate police use – The Guardian

‘The information commissioner has expressed concern over the lack of a formal legal framework for the use of facial recognition cameras by the police. A barrister for the commissioner, Elizabeth Denham, told a court the current guidelines around automated facial recognition (AFR) technology were “ad hoc” and a clear code was needed.’

Full Story

The Guardian, 23rd May 2019

Source: www.theguardian.com

NHS and care regulator missed care home abuse of vulnerable patients on multiple occasions – The Independent

‘Health watchdogs had no concerns on multiple visits to a private hospital at the centre of a police investigation into the abuse of patients in the months after it had been inspected, The Independent has learnt.’

Full Story

The Independent, 23rd May 2019

Source: www.independent.co.uk

Phone and broadband firms to be forced to tell customers if they could be on cheaper deals under new Ofcom rules – Daily Telegraph

‘Broadband, TV, mobile and home phone companies will have to tell customers when their contract is coming to an end and show them the best deals available under new rules unveiled by Ofcom.

Full Story

Daily Telegraph, 15th May 2019

Source: www.telegraph.co.uk

Ofcom investigating CGTN for allegedly airing forced confession – The Guardian

Posted May 9th, 2019 in China, complaints, media, news, ombudsmen, privacy by sally

‘The UK broadcasting regulator has launched a formal investigation into an allegation that China Global Television Network (CGTN), the international news channel of China Central Television (CCTV), aired a confession forced from a British private investigator while imprisoned in China.’

Full Story

The Guardian, 8th May 2019

Source: www.theguardian.com

Police driver who knocked suspect off moped may face misconduct case – The Guardian

‘A police driver who deliberately knocked a fleeing teenage suspect off a stolen moped may face a misconduct hearing, the Guardian has learned.’

Full Story

The Guardian, 7th May 2019

Source: www.theguardian.com

Grayling probation changes ‘took unacceptable risks’ with public money – The Guardian

‘Chris Grayling’s widely derided changes to the supervision of a quarter of a million offenders in the community were rushed through at breakneck speed, taking “unacceptable risks” with taxpayers’ money, a spending watchdog has said.’

Full Story

The Guardian, 3rd May 2019

Source: www.theguardian.com

‘I was raped’ by police officer ex-husband – BBC News

Posted May 1st, 2019 in domestic violence, news, ombudsmen, police, rape, sexual offences, statistics by sally

‘Police officers and staff accused of domestic abuse are a third less likely to be convicted than the general public, figures from 37 forces suggest.’

Full Story

BBC News, 1st May 2019

Source: www.bbc.co.uk

Police failed stalking victim who killed herself, watchdog finds – The Guardian

‘Police repeatedly failed a stalking victim who went on to kill herself, crushed by the weight of harassment she was suffering, a report has found.’

Full Story

The Guardian, 29th April 2019

Source: www.theguardian.com

UK watchdog blocks record number of child abuse webpages – The Guardian

‘More than 100,000 webpages containing child sexual abuse imagery (CSAI) or videos were identified and blocked over the last year by the UK charity tasked with maintaining the nationwide blacklist, an increase of more than a third on the year before.’

Full Story

The Guardian, 24th April 2019

Source: www.theguardian.com

Child sex offenders ‘inadequately supervised’ at detention centre – The Guardian

‘child sex offenders being held at an immigration removal centre have been inadequately supervised, a watchdog has found.’

Full Story

The Guardian, 16th April 2019

Source: www.theguardian.com

Disciplinary action for police officers over Shana Grice murder – The Guardian

‘Police officers are to face disciplinary charges over the case of a woman murdered after being stalked by her former partner, whose repeated pleas for help instead saw her fined for wasting police time.’

Full Story

The Guardian, 9th April 2019

Source: www.theguardian.com

Watchdog dismisses Sir Philip Green complaint against Peter Hain – The Guardian

‘The House of Lords standards watchdog has dismissed a complaint against the former Labour cabinet minister Peter Hain for using parliamentary privilege to name the Topshop tycoon Sir Philip Green as the businessman at the centre of harassment allegations.’

Full Story

The Guardian, 8th April 2019

Source: www.theguardian.com

Five online gambling firms break UK rules on ads targeting children – The Guardian

Posted April 4th, 2019 in advertising, children, gambling, internet, news, ombudsmen, statistics by sally

‘The UK advertising watchdog has caught five gambling firms, including Aston Villa’s sponsor Unibet, breaking strict rules that ban them from targeting children with online betting ads.’

Full Story

The Guardian, 4th April 2019

Source: www.theguardian.com

City watchdog told to review London Capital & Finance collapse – The Guardian

‘Government orders FCA inquiry into £236m scandal surrounding investment firm.’

Full Story

The Guardian, 1st April 2019

Source: www.theguardian.com