FCA report on complaint handling more optimistic than many feared – RPC Financial Services Blog

Posted November 26th, 2014 in complaints, consumer protection, financial regulation, news by sally

‘The FCA has finally published its report on its review of consumer complaint handling at 15 major retail financial services firms. Despite the expressed intention at the launch of the review last year for phase 2 to “consider firms’ approach to redress and root cause analysis”, the report is explicitly and determinedly forward-looking and does not – as some feared – criticise firms’ failures to root out systemic historic failings and proactively provide redress. In the end, the FCA’s stated aim was to uncover potential barriers to effective complaints handling and developing solutions going forward.’

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RPC Financial Services Blog, 24th November 2014

Source: www.rpc.co.uk