Mark Duggan inquest could be shown live over the internet – The Guardian

Posted January 29th, 2013 in complaints, inquests, juries, media, news, police by sally

“Judicial officials are considering plans to stream the inquest into the police shooting of Mark Duggan live over the internet.”

Full story

The Guardian, 28th January 2013

Source: www.guardian.co.uk

Don’t tell (and didn’t ask) – NearlyLegal

Posted January 28th, 2013 in appeals, complaints, interpretation, landlord & tenant, news, repossession by sally

“Introductory tenancies require a notice under s.128 Housing Act 1996 to be served before possession proceedings. That notice shall inform the tenant of his right to request a review of the landlord’s decision to seek an order for possession and of the time within which such a request must be made. [s.128(6)]”

Full story

NearlyLegal, 26th January 2013

Source: www.nearlylegal.co.uk

Simplify complaints procedures, OFT tells profession – Law Society’s Gazette

“The Office of Fair Trading (OFT) has urged the legal profession to simplify its complaints procedures, following the publication of research showing that only one in eight dissatisfied customers goes on to make a formal complaint.”

Full story

Law Society’s Gazette, 28th January 2013

Source: www.lawgazette.co.uk

Rogue bailiff menace exposed as complaints soar – The Guardian

Posted January 28th, 2013 in bailiffs, complaints, debts, fees, news, professional conduct, regulations by sally

“The true scale of the problem posed by ‘lawless bailiffs’ is revealed as shocking figures show a sharp rise in complaints about their behaviour since the start of the banking crisis.”

Full story

The Guardian, 27th January 2013

Source: www.guardian.co.uk

Back to school for the OFT? – Competition Bulletin from Blackstone Chambers

Posted January 21st, 2013 in competition, complaints, licensing, news, school children by sally

“On 25 October 2012 the Office of Fair Trading announced that it had written to the head teachers of almost 30,000 State schools to draw attention to the high price of school uniforms. The high price is caused in part by 74% of schools requiring parents to purchase uniforms from a single, named retailer or from the school itself. This has created a captive market for chosen suppliers, allowing them to charge an additional £52 million per year (see para 2.3 of the OFT’s 2006 school uniforms review).”

Full story

Competition Bulletin from Blackstone Chambers, 20th January 2013

Source: www.competitionbulletin.com

Wrong priorities – NearlyLegal

Posted January 21st, 2013 in complaints, housing, local government, maladministration, news, ombudsmen by sally

“Every now and again, there is a Local Government Ombudsman report that seems to go beyond individual instances of maladministration and instead capture something of the zeitgeist. The LGO decision summarised here may well be one of the latter (certainly the Guardian thinks so), as arguably what it shows is a Local Authority prioritising its own administrative concerns over its legal duties in both its policy and the operation of policy. There is also a routine failure to ask the kind of questions that might have meant it had to do more. This on top of a series of administrative failures.”

Full story

NearlyLegal, 20th January 2013

Source: www.nearlylegal.co.uk

Jimmy Savile scandal: How will it affect future abuse cases?- BBC News

“Jimmy Savile’s ability to commit hundreds of serious sexual offences inside public institutions, ‘hiding in plain sight’ as Friday’s police and NSPCC report on his crimes puts it, seems almost incredible. And for his victims, it is indeed credibility which is the issue at the heart of this scandal.”

Full story

BBC News, 12th January 2013

Source: www.bbc.co.uk

IPCC to supervise Stuart Lawrence race case investigation – BBC News

Posted January 11th, 2013 in complaints, news, police, race discrimination, stop and search by tracey

“The police watchdog will supervise an investigation into a complaint by Stephen Lawrence’s brother that officers stopped and searched him because he was black.”

Full story

BBC News, 10th January 2013

Source: www.bbc.co.uk

Stephen Lawrence’s brother sues Met over race discrimination – Daily Telegraph

Posted January 9th, 2013 in complaints, news, police, race discrimination, stop and search by sally

“Stephen Lawrence’s brother today launched a race discrimination case against Britain’s biggest police force, claiming officers harassed him due to his skin colour.”

Full story

Daily Telegraph, 8th January 2013

Source: www.telegraph.co.uk

ASA bans adverts over use of Jimmy Savile references – The Guardian

Posted January 9th, 2013 in advertising, child abuse, complaints, news, ombudsmen by sally

“The advertising watchdog has criticised a magazine and a clothing firm for attempting to drum up business by using images of the late Jimmy Savile in email campaigns, including one which features the disgraced ex-presenter wearing what appears to be underwear while smoking a cigar.”

Full story

The Guardian, 9th January 2013

Source: www.guardian.co.uk

Police (Complaints and Conduct) Act 2012 – legislation.gov.uk

Posted December 21st, 2012 in complaints, legislation, police by tracey

Full text of Act

Source: www.legislation.gov.uk

Leveson report: law on libel and the Press Complaints Commission – Halsbury’s Law Exchange

Posted December 18th, 2012 in complaints, defamation, media, news, reports by sally

“It was perhaps timely, following so soon as it did in the wake of the Leveson Report, that an Australian radio station telephoned the private hospital where the Duchess of Cambridge was being treated for acute morning sickness, and pretended to be the Queen. Whilst it was amusing that the presenters, who themselves confessed that they thought their accents would give them away, actually managed to obtain any information, it also raises once again the ugly spectre of press control, and what information should be freely available to the press to broadcast to the world, and what should be left strictly in the private domain.”

Full story

Halsbury’s Law Exchange, 18th December 2012

Source: www.halsburyslawexchange.co.uk

BBC police dramas breach Ofcom rules – BBC News

Posted December 17th, 2012 in children, complaints, media, news, ombudsmen by sally

“Ofcom has found two BBC police dramas, Good Cop and Line Of Duty, in breach of rules regarding protecting children.”

Full story

BBC News, 17th December 2012

Source: www.bbc.co.uk

Leveson Inquiry: Public invited to review press code – BBC News

Posted December 17th, 2012 in codes of practice, complaints, inquiries, media, news, public interest by sally

“Five lay people will be invited to take part in a review of the newspapers’ code of practice in the wake of the Leveson report into press ethics.”

Full story

BBC News, 15th December 2012

Source: www.bbc.co.uk

ASA reprimands PPI text message firm – The Guardian

Posted December 12th, 2012 in advertising, complaints, insurance, news, telecommunications by sally

“Complaints about a company based in India which sent text messages about reclaiming payment protection insurance (PPI) and compensation for accidents have been upheld by the Advertising Standards Authority (ASA).”

Full story

The Guardian, 12th December 2012

Source: www.guardian.co.uk

Ombudsman report reveals the cost of complaint – The Guardian

Posted December 12th, 2012 in complaints, local government, news, ombudsmen, reports by sally

“Public organisations are wasting resources and causing financial hardship by taking too long to put right basic mistakes, says a new report by parliamentary ombudsman Dame Julie Mellor.”

Full story

The Guardian, 12th December 2012

Source: www.guardian.co.uk

Related link: Responsive and Accountable? 2011-12

Anthony Lester: my vision of a Leveson law – The Guardian

Posted December 11th, 2012 in bills, complaints, freedom of expression, legislation, media, news by sally

“Use of the UK supreme court and judicial review can renew confidence in a system of self-regulation.”

Full story

The Guardian, 10th December 2012

Source: www.guardian.co.uk

Application to quash the original Hillsborough inquest verdicts could be made today – The Independent

Posted December 10th, 2012 in bills, complaints, inquests, judicial review, news, ombudsmen, police, public interest, sport by sally

“An application to quash the original Hillsborough inquest verdicts could be made today, the Attorney General’s office said.”

Full story

The Independent, 10th December 2012

Source: www.independent.co.uk

Okoro and another v Taylor Woodrow Construction Ltd and others – WLR Daily

Posted December 7th, 2012 in complaints, law reports, news, race discrimination, time limits by sally

Okoro and another v Taylor Woodrow Construction Ltd and others [2012] EWCA Civ 1590; [2012] WLR (D) 368

“A complaint of racial discrimination by workers arising out of a ban preventing them from entering the workplace was not presented in time under section 68(1) of the Race Relations Act 1976 after a period of three months beginning with the date on which the ban had expired.”

WLR Daily, 4th December 2012

Source: www.iclr.co.uk

Government backs reform to regulatory appeals proposes – The Guardian

Posted December 7th, 2012 in appeals, budgets, competition, complaints, consumer protection, media, news by sally

“The ability of big companies to use armies of lawyers to prevent regulators from introducing consumer-friendly measures will be curbed after the chancellor’s autumn statement promised to make appeals quicker and easier.”

Full story

The Guardian, 6th December 2012

Source: www.guardian.co.uk