Ombudsman finds severe maladministration at housing association over failings in response to silverfish infestation – Local Government Lawyer

‘The Housing Ombudsman has found severe maladministration at housing association Metropolitan Thames Valley (MTVH) over its failings in responding to a silverfish infestation at a resident’s flat.’

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Local Government Lawyer, 4th August 2022

Source: www.localgovernmentlawyer.co.uk

Ombudsman calls for stronger regulation of managing agents – Local Government Lawyer

Posted March 24th, 2022 in agency, housing, landlord & tenant, maladministration, news, ombudsmen, reports by sally

‘A culture clash between a regulated and largely unregulated sector creates challenges for the social housing sector’s engagement with managing agents, according to new research from the Housing Ombudsman.’

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Local Government Lawyer, 23rd March 2022

Source: www.localgovernmentlawyer.co.uk

Ombudsman makes two severe maladministration findings against major social landlord over handling of temporary move for resident with vulnerabilities – Local Government Lawyer

‘The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.’

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Local Government Lawyer, 15th March 2022

Source: www.localgovernmentlawyer.co.uk

Housing Ombudsman urges social landlords to adopt “zero tolerance approach” on damp and mould – Local Government Lawyer

‘The Housing Ombudsman has called on social landlords to adopt a zero-tolerance approach to damp and mould, saying it needs to be a higher priority.’

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Local Government Lawyer, 26th October 2021

Source: www.localgovernmentlawyer.co.uk

Carol Harlow: Windrush: Lessons learned or perhaps not? – UK Constitutional Law Association

‘On 19 March, screened by the draft Corona: Defence of the Realm Bill, the long awaited Windrush: Lessons Learned Report (hereafter Lessons Learned) was published. For those who have missed out on the considerable publicity generated by the Windrush Generation scandal, a short account is in order. The Windrush Generation broadly comprises Commonwealth citizens who have indefinite leave to remain in the UK or “settled status” on the basis of having settled in the UK before 1973 when the Commonwealth Immigration Act 1971 came into force, and not since 1988 having left the UK for more than two years. Many of these elderly British citizens were unable to prove their right to live here to the satisfaction of the Home Office (perhaps because they entered the country on a parent’s passport or had lost their papers in the ensuing forty-odd years since their arrival). These unfortunate “surprised Brits” were denied healthcare, welfare benefits, pensions, lost their settled housing and long-term jobs, were taken into detention and even deported. They had become victims of the so-called “hostile environment” policy, a set of measures introduced in 2012 by Theresa May when Home Secretary with a view to making life as difficult as possible in the UK for people with no legal status to encourage them to leave. The measures were defended at the time by Theresa May, then Home Secretary, and incorporated into the Immigration Act 2014.’

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UK Constitutional Law Association, 6th April 2020

Source: ukconstitutionallaw.org

Housing Ombudsman issues guidance for landlords on responding to complaints – Local Government Lawyer

‘The Housing Ombudsman has published new guidance notes aimed at assisting landlords with policies and in responding to complaints.’

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Local Government Lawyer, 12th February 2020

Source: www.localgovernmentlawyer.co.uk

Home Office outsourcing to ‘exploitative’ contractor must be reviewed, say MPs and lawyers – The Independent

‘MPs and lawyers have called for an urgent review into outsourced immigration services after it emerged Home Office profits on UK visas had surged by millions of pounds a week since visa operations were contracted to a private firm accused of exploiting applicants.’

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The Independent, 18th August 2019

Source: www.independent.co.uk

Capita to challenge payment ordered to family of woman who died after benefits were wrongly stopped – The Independent

‘A private company which was instrumental in stopping the benefits of a disabled woman who later died is going to court in a bid to avoid paying £10,000 awarded in damages to the family.’

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The Independent, 6th August 2019

Source: www.independent.co.uk

Pensions Ombudsman revamps approach to ‘distress and inconvenience’ awards – OUT-LAW.com

Posted September 18th, 2018 in compensation, complaints, consumer protection, maladministration, news, pensions by sally

‘The UK’s Pensions Ombudsman has introduced a fixed-amount award to compensate individuals who have suffered “distress and inconvenience” as a result of the maladministration of a pensions scheme.’

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OUT-LAW.com, 17th September 2018

Source: www.out-law.com

Electoral Commission ‘failed to probe crooked Lib Dem donor’ – BBC News

Posted July 18th, 2014 in elections, fraud, maladministration, news, ombudsmen, political parties by tracey

‘The Electoral Commission is refusing to apologise after a watchdog ruled it had failed to properly investigate a Lib Dem donor later convicted of fraud.’

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BBC news, 17th July 2014

Source: www.bbc.co.uk

Alison Hewitt family awarded £130,000 for stalker failings – BBC News

‘A family who endured a “living nightmare” at the hands of a stalker are to receive £130,000 because of Home Office failings.

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BBC News, 8th July 2014

Source: www.bbc.co.uk

High Court reduces Ombudsman-awarded compensation due to local authority “financial pressures” – OUT-LAW.com

‘A recent High Court decision risks “emasculating” the Local Government Ombudsman (LGO), an expert has said, after the judge allowed the authority to pay only one fifth of the compensation awarded against it.’

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OUT-LAW.com, 1st April 2014

Source: www.out-law.com

Charity Commission ‘not fit for purpose’, says Margaret Hodge – The Guardian

‘Margaret Hodge has described the Charity Commission as not “fit for purpose” after a highly critical report warned that its failure to investigate fraud and abuse was undermining public faith in good causes.’

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The Guardian, 4th December 2013

Source: www.guardian.co.uk

Foreign Office apology for Egypt rape victim – BBC News

‘A British woman who was raped in Egypt has received an apology and £1,000 in compensation from the Foreign Office after it failed to provide proper support to her.’

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BBC News, 27th November 2013

Source: www.bbc.co.uk

Equitable Life scandal victims to receive compensation this year – Daily Telegraph

Posted September 11th, 2013 in compensation, maladministration, news, pensions, victims by tracey

“Around 10,000 victims of the Equitable Life scandal will receive a £5,000 compensation payment a year early, the Government has announced.”

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Daily Telegraph, 10th September 2013

Source: www.telegraph.co.uk

Regina (Government Actuary’s Department) v Pensions Ombudsman – WLR Daily

Regina (Government Actuary’s Department) v Pensions Ombudsman: [2013] EWCA Civ 901; [2013] WLR (D) 298

“The Government Actuary’s Department performed an important proactive role, by producing and from time to time revising the actuarial tables, which was central to the administration and proper operation of the firefighters’ public sector pension scheme, and as such was ‘concerned with the … administration of … the scheme’, within the meaning of section 146(4)(b) of the Pension Schemes Act 1993, as substituted.”

WLR Daily, 22nd July 2013

Source: www.iclr.co.uk

UK Uncut loses: Taxman’s Goldman Sachs deal “not a glorious episode”, but lawful – UK Human Rights Blog

“Tax avoidance has hit the news again, with Apple currently facing questions from the US Senate about its exploitation of Irish company law loopholes and David Cameron writing to offshore tax havens to push for more transparency over tax rules. As it happens, the High Court has just handed down a ruling in a case which raises many of the same issues.”

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UK Human Rights Blog, 22nd May 2013

Source: www.ukhumanrightsblog.com

Divorcee keeps £100,000 pension overpayment in ‘David v Goliath’ victory – Daily Telegraph

Posted May 15th, 2013 in divorce, maladministration, news, ombudsmen, pensions by sally

“A woman who received almost £100,000 too much from a pension company will keep the money, an ombudsman has decided.”

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Daily Telegraph, 14th May 2013

Source: www.telegraph.co.uk

Regina v Applied Language Solutions Ltd – WLR Daily

Regina v Applied Language Solutions Ltd: [2013] EWCA Crim 326;   [2013] WLR (D)  123

“Where a company had an agreement with the Ministry of Justice to provide interpreters, including interpreters for criminal proceedings, it was essential that an interpreter was provided on every occasion when one was required. If there was successive non-attendance of an individual interpreter or successive failures in systems a court was entitled to view that as amounting to serious misconduct rendering the company liable for the costs thereby incurred by the Crown Prosecution Service and the defence.”

WLR Daily, 25th March 2013

Source: www.iclr.co.uk

Wrong priorities – NearlyLegal

Posted January 21st, 2013 in complaints, housing, local government, maladministration, news, ombudsmen by sally

“Every now and again, there is a Local Government Ombudsman report that seems to go beyond individual instances of maladministration and instead capture something of the zeitgeist. The LGO decision summarised here may well be one of the latter (certainly the Guardian thinks so), as arguably what it shows is a Local Authority prioritising its own administrative concerns over its legal duties in both its policy and the operation of policy. There is also a routine failure to ask the kind of questions that might have meant it had to do more. This on top of a series of administrative failures.”

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NearlyLegal, 20th January 2013

Source: www.nearlylegal.co.uk