Ombudsman warns of mis-selling risk around family law services – Legal Futures

Posted February 28th, 2013 in complaints, costs, divorce, families, legal ombudsman, legal services, news by sally

“Innovation in family law services is working for consumers but could in time lead to mis-selling and hidden costs as complex financing and legal services structures emerge, the Legal Ombudsman (LeO) has warned.”

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Legal Futures, 28th February 2013

Source: www.legalfutures.co.uk

Met rape unit encouraged woman to drop case against murderer – BBC News

Posted February 26th, 2013 in complaints, disciplinary procedures, London, news, police by sally

“A police officer at a sex crime unit encouraged a woman to drop a rape claim against a man who went on to murder his two children, a report has said.”

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BBC News, 26th February 2013

Source: www.bbc.co.uk

Military staff fear redundancy if they complain about bullying, says report – The Guardian

Posted February 26th, 2013 in armed forces, bullying, complaints, harassment, news, redundancy, reports, unfair dismissal by sally

“Defence select committee review urges appointment of Armed Forces Ombudsman to oversee cases of victimisation.”

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The Guardian, 26th February 2013

Source: www.guardian.co.uk

Diversity Review of Complaints Processes – Bar Standards Board

Posted February 20th, 2013 in barristers, complaints, diversity, minorities, news, professional conduct by sally

“The Bar Standards Board has commissioned an external agency to review its professional conduct complaints processes. The action was taken following an internal report which showed that Black and Minority Ethnic (BME) barristers were over represented in the complaints process.”

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Bar Standards Board, 19th February 2013

Source: www.barstandardsboard.org.uk

IPCC investigating police call handlers following death of man – The Guardian

Posted February 20th, 2013 in complaints, disabled persons, mental health, missing persons, news, police by sally

“An investigation has been launched into the behaviour of five police call handlers following the death of a man with mental health problems.”

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The Guardian, 19th February 2013

Source: www.guardian.co.uk

Daily Mirror fined for naming alleged sexual assault victim – The Guardian

Posted February 19th, 2013 in complaints, disclosure, fines, media, news, victims by sally

“The Daily Mirror has been fined and censured for unlawfully naming an alleged sexual assault victim in a court report.”

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The Guardian, 19th February 2013

Source: www.guardian.co.uk

Radical package of police reforms announced – Home Office

Posted February 13th, 2013 in complaints, disciplinary procedures, news, police by sally

“The Independent Police Complaints Commission is to be expanded to deal with all serious complaints against the police, the Home Secretary announced today.”

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Home Office, 12th February 2013

Source: www.homeoffice.gov.uk

UBS fined £9.45m for mis-selling to wealthy clients – The Guardian

Posted February 13th, 2013 in banking, compensation, complaints, fines, mortgages, news by sally

“Swiss bank UBS has been fined £9.45m and ordered to pay a similar sum in compensation for mis-selling an investment fund that took in more than £6bn from wealthy customers.”

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The Guardian, 12th February 2013

Source: www.guardian.co.uk

The IPCC should be scrapped, says former Met Police Commissioner Lord Stevens – Daily Telegraph

Posted February 11th, 2013 in complaints, diversity, education, news, police by sally

“The Independent Police Complaints Commission (IPCC) should be replaced with a new body that can hold the police to account when something goes wrong, says the former Commissioner of the Metropolitan Police, Lord Stevens.”

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Daily Telegraph, 10th February 2013

Source: www.telegraph.co.uk

Police face investigation over physical restraint of disabled 11-year-old girl – The Guardian

Posted February 8th, 2013 in complaints, detention, disabled persons, news, police, restraint by sally

“The police watchdog has launched an investigation into a complaint about the treatment of a disabled 11-year-old girl who was restrained by officers.”

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The Guardian, 8th February 2013

Source: www.guardian.co.uk

Police watchdog investigates whether force acted quickly enough to arrest Lostprophets singer Ian Watkins over alleged plot to rape baby – The Independent

Posted February 7th, 2013 in complaints, conspiracy, delay, news, police, rape, sexual offences by sally

“Police involved in the arrest of ‘Lostprophets’ vocalist Ian Watkins, in relation to an alleged plot to rape a baby, are under investigation over whether or not they acted quickly enough.”

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The Independent, 7th February 2013

Source: www.independent.co.uk

Peers pass low-cost arbitration law for victims of press defamation – The Guardian

Posted February 6th, 2013 in arbitration, bills, complaints, costs, damages, defamation, media, news, victims by sally

“A cross-party alliance of peers hasinjected new momentum into the stalling cross-party talks on the future of press regulation by passing a law to implement a key plank of the Leveson report.”

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The Guardian, 5th February 2013

Source: www.guardian.co.uk

ASA begins oversight of new online behavioural advertising rules – OUT-LAW.com

Posted February 6th, 2013 in advertising, codes of practice, complaints, consent, internet, news, ombudsmen by sally

“New UK rules governing the use of online behavioural advertising (OBA) have come into effect.”

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OUT-LAW.com, 5th February 2013

Source: www.out-law.com

Essex Police sued over Lee Balkwell cement mixer death – BBC News

“Essex Police is to be sued over its investigation into the death of a man found
with multiple injuries in a cement mixer.”

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BBC News, 4th February 2013

Source: www.bbc.co.uk

Police spies stole identities of dead children – The Guardian

Posted February 4th, 2013 in children, complaints, identity fraud, news, police, public records by tracey

“Undercover officers created aliases based on details found in birth and death records, Guardian investigation reveals.”

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The Guardian, 3rd February 2013

Source: www.guardian.co.uk

Construction workers to challenge Met over blacklist – The Guardian

“Decision by the Metropolitan police not to investigate claims that officers supplied information to the blacklist faces appeal by workers’ lawyers.”

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The Guardian, 1st February 2013

Source: www.guardian.co.uk

Asda cleared over ‘sexist’ Christmas ad despite more than 600 complaints – The Guardian

Posted January 30th, 2013 in advertising, complaints, news by sally

“The advertising watchdog has cleared Asda’s festive TV campaign featuring an exhausted mother doing all the work to make Christmas a success, despite more than 600 complaints it was offensive and sexist.”

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The Guardian, 30th January 2013

Source: www.guardian.co.uk

Mark Duggan inquest could be shown live over the internet – The Guardian

Posted January 29th, 2013 in complaints, inquests, juries, media, news, police by sally

“Judicial officials are considering plans to stream the inquest into the police shooting of Mark Duggan live over the internet.”

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The Guardian, 28th January 2013

Source: www.guardian.co.uk

Don’t tell (and didn’t ask) – NearlyLegal

Posted January 28th, 2013 in appeals, complaints, interpretation, landlord & tenant, news, repossession by sally

“Introductory tenancies require a notice under s.128 Housing Act 1996 to be served before possession proceedings. That notice shall inform the tenant of his right to request a review of the landlord’s decision to seek an order for possession and of the time within which such a request must be made. [s.128(6)]”

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NearlyLegal, 26th January 2013

Source: www.nearlylegal.co.uk

Simplify complaints procedures, OFT tells profession – Law Society’s Gazette

“The Office of Fair Trading (OFT) has urged the legal profession to simplify its complaints procedures, following the publication of research showing that only one in eight dissatisfied customers goes on to make a formal complaint.”

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Law Society’s Gazette, 28th January 2013

Source: www.lawgazette.co.uk