Victims’ Code criticised by watchdog – BBC News

Posted April 2nd, 2013 in codes of practice, complaints, news, ombudsmen, victims by sally

“Victims of crime are being put under extreme duress, leading to injustices, due to a lack of awareness of the Victims’ Code by those working in the justice system, a watchdog has warned.”

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BBC News, 29th March 2013

Source: www.bbc.co.uk

Hillsborough families have to wait two more years for investigations to be concluded – The Independent

Posted April 2nd, 2013 in complaints, delay, families, health & safety, inquiries, news, police, sport by sally

“Anger over delays that will see bereaved families have to wait more than two years for investigations into Hillsborough to be concluded have prompted campaigners to abandon a meeting with the Independent Police Complaints Commission (IPCC) planned this week.”

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The Independent, 31st March 2013

Source: www.independent.co.uk

Andrew Mitchell issues libel writ against Sun over ‘plebgate’ – The Guardian

Posted April 2nd, 2013 in complaints, defamation, media, news, police by sally

“Former cabinet minister Andrew Mitchell is taking legal action against the Sun over its reporting of his verbal altercation with police officers in Downing Street.”

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The Guardian, 29th March 2013

Source: www.guardian.co.uk

The former chief constable of West Yorkshire Police, Sir Norman Bettison, would “have a case to answer for gross misconduct” over his dealings with his police authority in the wake of the Hillsborough disaster, the police watchdog said today – Daily Telegraph

Posted March 28th, 2013 in complaints, news, police, professional conduct, reports by tracey

“The former chief constable of West Yorkshire Police, Sir Norman Bettison, would
‘have a case to answer for gross misconduct’ over his dealings with his police
authority in the wake of the Hillsborough disaster, the police watchdog said
today.”

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Daily Telegraph, 28th March 2013

Source: www.telegraph.co.uk

BSkyB and BT force Virgin Media to drop unlimited broadband ad claim – The Guardian

Posted March 27th, 2013 in advertising, complaints, internet, news by tracey

“BSkyB and BT have successfully teamed up to force rival Virgin Media to drop an advert that claimed that its broadband is ‘unlimited’, after the advertising watchdog found that heavy users could find their download speeds cut by up to 50%.”

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The Guardian, 27th March 2013

Source: www.guardian.co.uk

Julie Burchill entitled to ‘offend’ transsexuals, press watchdog rules – Daily Telegraph

Posted March 27th, 2013 in complaints, freedom of expression, media, news, sex discrimination by tracey

“Julie Burchill was entitled to write a controversial article about transsexuals
because she was expressing her opinion, the Press Complaints Commission (PCC)
has ruled.”

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Daily Telegraph, 26th March 2013

Source: www.telegraph.co.uk

The Legal Ombudsman Scheme: how it works and how firms can challenge it – 4 New Square

Posted March 26th, 2013 in appeals, complaints, law firms, legal ombudsman, news by sally

“The Legal Ombudsman (‘LeO’) publishes brief summaries of its decisions on its website. Where awards have been made against lawyers to date the amounts have usually been very modest: hundreds rather than thousands of pounds. There has not been much for lawyers or their insurers to worry about. But things could be about to change.”

Full story (PDF)

4 New Square, 21st March 2013

Source: www.4newsquare.com

Ban on ‘ex-gay, post-gay and proud’ bus advert criticised but lawful – UK Human Rights Blog

Posted March 26th, 2013 in advertising, complaints, homosexuality, news, transport by sally

“In a judgment which is sure to provoke heated debate, the High Court has today ruled that the banning of an advert which read ‘NOT GAY! EX-GAY, POST-GAY AND PROUD. GET OVER IT!’ from appearing on London buses was handled very badly by Transport for London (‘TfL’) but was not unlawful or in breach of the human rights of the group behind the advert.”

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UK Human Rights Blog, 23rd March 2013

Source: www.ukhumanrightsblog.com

Vicky Pryce prison photographs may have breached PCC code of conduct – The Guardian

Posted March 26th, 2013 in codes of practice, complaints, media, news, photography, prisons, privacy by sally

“The Press Complaints Commission (PCC) has begun an investigation into whether newspaper photographs showing Vicky Pryce serving her prison sentence might have breached its code of conduct.”

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The Guardian, 22nd March 2013

Source: www.guardian.co.uk

IPCC report on Mark Duggan shooting to be completed next month – The Guardian

Posted March 26th, 2013 in complaints, delay, firearms, homicide, news, police, reports, Russia by sally

“The report into the police shooting of Mark Duggan will finally be completed next month, over a year later than it was first promised, the police watchdog has announced.”

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The Guardian, 25th March 2013

Source:www.guardian.co.uk

IPCC submits file to prosecutors over death of man after arrest – The Guardian

Posted March 22nd, 2013 in complaints, death in custody, news, police by sally

“The police watchdog has sent a file to the Crown Prosecution Service regarding the death of a man who was restrained and arrested by police officers in a city centre.”

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The Guardian, 21st March 2013

Source: www.guardian.co.uk

BSB’s monitoring programme improves compliance, shows new report – Bar Standards Board

Posted March 18th, 2013 in barristers, complaints, consultations, news, ombudsmen, statistics by sally

“A new report published recently by the Bar Standards Board shows the benefits of its recent monitoring programme.”

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Bar Standards Board, 15th March 2013

Source: www.barstandardsboard.org.uk

Legal action over Furness General Hospital deaths – BBC News

“More than 30 families have taken legal action against a hospital in north-west
England for a catalogue of baby and maternal deaths and injuries.”

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BBC News, 15th March 2013

Source: www.bbc.co.uk

NHS complaints system review launched – Daily Telegraph

Posted March 15th, 2013 in complaints, health, inquiries, news by tracey

“An MP who claimed her husband died ‘like a battery hen’ in a hospital bed is to lead a review of the NHS complaints system launched today.”

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Daily Telegraph, 15th March 2013

Source: www.telegraph.co.uk

More consumer bodies given right to bring “super-complaints” to financial regulators – OUT-LAW.com

Posted March 14th, 2013 in complaints, consumer protection, financial regulation, news by sally

“Bodies representing consumers and small businesses can now apply to be designated as a ‘super-complainant’, making it faster and easier for them to raise concerns about financial products with the new regulator, the Treasury has announced.”

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OUT-LAW.com, 14th March 2013

Source: www.out-law.com

Jimmy Savile: Police failed to join the dots, HMIC report concludes – Daily Telegraph

Posted March 12th, 2013 in child abuse, complaints, news, police, reports, sexual offences, victims by sally

“Police buried sex abuse allegations against Jimmy Savile in files marked ‘restricted’ and ‘sensitive’ because of his celebrity status, a damning report has revealed.”

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Daily Telegraph, 12th March 2013

Source: www.telegraph.co.uk

Related link: “Mistakes were made.” HMIC’s review into allegations and intelligence material concerning Jimmy Savile between 1964 and 2012 (PDF)

Press regulation: Group of six appointed to kick-start new watchdog – The Guardian

Posted March 8th, 2013 in bills, complaints, media, news by tracey

“The former supreme court judge, Lord Phillips of Worth Matravers, has established a six-strong ‘foundation group’ to kick start the establishment of a new press regulator, the chairman of the Press Complaints Commission has announced. Lord Hunt, who was tasked with transitioning the PCC into the new regulator, said on Thursday that he is hoping the move will help extricate the process of setting up a new watchdog out of the ‘quagmire’ it has been stuck in since the Leveson report was published in November.”

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The Guardian, 7th March 2013

Source: www.guardian.co.uk

PPI complaints rise ‘unprecedented’, says ombudsman – BBC News

Posted March 5th, 2013 in banking, complaints, financial services ombudsman, insurance, news by sally

“The financial ombudsman service is taking on 2,000 new cases a day following payment protection insurance (PPI) complaints, with numbers rising at “unprecedented” rates.”

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BBC News, 4th March 2013

Source: www.bbc.co.uk

Gordon Brown’s PCC complaint against Sunday Times rejected – the Guardian

Posted March 4th, 2013 in codes of practice, complaints, expenses, fees, media, misrepresentation, news by sally

“Gordon Brown’s complaint to the Press Complaints Commission over a Sunday Times story about the more than £2m in fees and expenses received since he stepped down as prime minister has been rejected.”

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The Guardian, 4th March 2013

Source: www.guardian.co.uk

Independent did not inaccurately report Ashcroft libel battle, PCC rules – The Guardian

Posted March 1st, 2013 in complaints, media, news by tracey

“The Independent did not inaccurately report the end of a long-running libel battle with Lord Ashcroft, the Press Complaints Commission has ruled.”

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The Guardian, 28th February 2013

Source: www.guardian.co.uk