‘A housing association criticised over the death of a toddler treated its residents in “dismissive, inappropriate or unsympathetic ways”, a report says.’
BBC News, 28th March 2023
Source: www.bbc.co.uk
‘Ikea UK has made an agreement with the Equality and Human Rights Commission to improve its sexual harassment policies and practices after a complaint by a former employee.’
The Guardian, 23rd March 2023
Source: www.theguardian.com
‘A large firm of licensed conveyancers and its senior partners have been reprimanded and fined £33,000 after a Covid-related work surge overwhelmed its ability to handle complaints.’
Legal Futures, 21st March 2023
Source: www.legalfutures.co.uk
‘Airlines including Wizz Air and Ryanair owe millions of pounds to passengers from unpaid refunds and expenses, according to an investigation by the consumer group Which?’
The Guardian, 17th March 2023
Source: www.theguardian.com
‘An ad that read “Dawn French is a Huge Twat” – the title of her live show – has been cleared by the advertising watchdog after complaints it was offensive.’
The Guardian, 15th March 2023
Source: www.theguardian.com
‘The Housing Ombudsman has called for significant improvements at Catalyst Housing ahead of its merger with another major social landlord, Peabody, following an investigation that found it “routinely failed to recognise formal complaints” and that aspects of its service were “arbitrary, disjointed and concerning”.’
Local Government Lawyer, 13th March 2023
Source: www.localgovernmentlawyer.co.uk
‘The Local Government and Social Care Ombudsman has found that Croydon Council placed a woman fleeing domestic violence in “unsuitable accommodation” for three years, as well as finding poor complaint handling.’
Local Government Lawyer, 13th March 2023
Source: www.localgovernmentlawyer.co.uk
‘A council wrongly handled complaints by families over respite care for children with disabilities, an ombudsman found.’
BBC News, 2nd March 2023
Source: www.bbc.co.uk
‘Universities have been reprimanded over unfair treatment of students accused of academic misconduct in a report by the higher education ombudsman for England and Wales.’
The Guardian, 27th February 2023
Source: www.theguardian.com
‘Broadcasting regulator Ofcom has said it was “extremely concerned” to hear complaints made about ITV and Sky News by the family of Nicola Bulley. Ofcom said it had written to both “to ask them to explain their actions”.’
BBC News, 21st February 2023
Source: www.bbc.co.uk
‘Huel adverts that claimed its meal replacement shakes could help consumers save money during the cost of living crisis have been banned after the advertising watchdog ruled they were misleading and irresponsible.’
The Guardian, 15th February 2023
Source: www.theguardian.com
‘A life insurance advert featuring serial killer Harold Shipman “trivialised” his murders and was distressing to victims’ families, the advertising watchdog said.’
BBC News, 15th February 2023
Source: www.bbc.co.uk
‘The Housing Ombudsman has revealed that it has seen a 60% increase in complaints on heating and hot water, with 1,600 received in 2021/22 and 1,491 received already in 2022/23.’
Local Government Lawyer, 7th February 2023
Source: www.localgovernmentlawyer.co.uk
‘A Church of England priest who shared “virulently antisemitic” material has been barred from ministry for 12 years.’
BBC News, 30th January 2023
Source: www.bbc.co.uk
‘The Courts and Tribunals Judiciary has published a list of expected behaviours for judicial office holders, which includes a call to avoid “shouting or snapping” and to ensure that no one in a hearing room is exposed to bias or prejudice.’
Local Government Lawyer, 23rd January 2023
Source: www.localgovernmentlawyer.co.uk
‘No action has been taken on almost 90 per cent of complaints against police in England and Wales, figures show. Of over 86,000 allegations handled under an official process in 2021-22, a tiny 0.2 per cent resulted in disciplinary proceedings.’
The Independent, 12th January 2023
Source: www.independent.co.uk
‘The chief executive of BrewDog has paid out almost £500,000 from his own pocket to winners of a bungled “solid gold” beer can promotion which he has admitted made the controversial brewer look “dishonest and disingenuous”.’
The Guardian, 9th January 2023
Source: www.theguardian.com
‘Plunkett v Clarion HA. County Court at Central London. Ms Plunkett was an assured tenant of Clarion, on the Eastfields Estate. She began a claim for disrepair and unfitness for human habitation while in temporary accommodation in a hotel. The defects complained of were primarily leaks to the interior of the flat and outside the front door causing interior damp, significant mould growth, leaks from above, non-functioning ventilation to kitchen and bathroom, and infestation of mice, for periods of two to four years. The existing issues and unfitness for human habitation were confirmed in an independent expert report. Clarion had refused to agree a single joint expert.’
Nearly Legal, 13th December 2022
Source: nearlylegal.co.uk
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