No rule to stop Tory MP interviewing minister on GB News, says Ofcom boss – The Guardian

‘Ofcom’s chief executive has said there is nothing under current rules to stop GB News using the Conservative MP Lee Anderson to interview the Tory home secretary, Suella Braverman.’

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The Guardian, 28th September 2023

Source: www.theguardian.com

Lessons learnt: Handling a vexatious complaint – Local Government Lawyer

Posted September 28th, 2023 in complaints, education, electronic mail, families, news by tracey

‘Victoria Hatton provides a case study on how a school dealt with a vexatious complaint by a parent.’

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Local Government Lawyer, 27th September 2023

Source: www.localgovernmentlawyer.co.uk

Police officers widely misusing body-worn cameras – BBC News

Posted September 28th, 2023 in complaints, evidence, news, police, video recordings by tracey

‘Police officers are switching off their body-worn cameras when force is used, as well as deleting footage and sharing videos on WhatsApp.’

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BBC News, 28th September 2023

Source: www.bbc.co.uk

GB News interview with chancellor breached impartiality rules, says Ofcom – BBC News

Posted September 19th, 2023 in budgets, complaints, media, news, political parties by sally

‘GB News breached impartiality rules in an interview with Jeremy Hunt, the broadcasting watchdog has found.’

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BBC News, 18th September 2023

Source: www.bbc.co.uk

Police watchdog to investigate handling of Andrew Malkinson case – The Guardian

‘The police watchdog has announced an investigation into Greater Manchester police’s handling of Andrew Malkinson’s case. Malkinson was exonerated in July of a rape for which he wrongly spent 17 years in prison after a DNA breakthrough. The court of appeal also ruled that disclosure failures by Greater Manchester police (GMP) rendered his conviction unsafe.’

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The Guardian, 13th September 2023

Source: www.theguardian.com

TUC complains to UN watchdog over ‘undemocratic’ UK anti-strike law – The Guardian

‘The Trades Union Congress has lodged a complaint with the UN’s labour standards body claiming the UK government flouted the watchdog’s orders over its newly enforced “undemocratic” anti-strike law.’

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The Guardian, 10th September 2023

Source: www.theguardian.com

LSB set to beef up rules on how lawyers handle complaints – Legal Futures

Posted August 29th, 2023 in complaints, legal ombudsman, legal services, Legal Services Board, news by sally

‘Lawyers are facing beefed-up rules on dealing with complaints, and the prospect of how quickly they handle them being made public, under proposals published yesterday.’

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Legal Furtures, 25th August 2023

Source: www.legalfutures.co.uk

Probation service pays undisclosed sum to ex-contractor after racial harassment – The Guardian

‘HM Prison and Probation Service has paid an undisclosed settlement to a former contractor who endured racial discrimination and harassment, including monkey chants.’

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The Guardian, 24th August 2023

Source: www.theguardian.com

London borough agrees to pay £5,400 after failing to resolve damp and mould issues for more than three years – Local Government Lawyer

‘The Housing Ombudsman has found severe maladministration at Newham Council over how it dealt with damp and mould, with the London borough taking more than three years to fix the issue.’

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Local Government Lawyer, 22nd August 2023

Source: www.localgovernmentlawyer.co.uk

Boots infant formula adverts broke rules – watchdog – BBC News

Posted August 23rd, 2023 in advertising, breastfeeding, children, complaints, families, news, ombudsmen by sally

‘Online adverts for the retailer Boots promoting four brands of infant formula on Google broke advertising rules, the watchdog has said.’

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BBC News, 23rd August 2023

Source: www.bbc.co.uk

Almost half Crown Prosecution Service letters sent to public ‘below standard’ – The Guardian

Posted August 23rd, 2023 in complaints, Crown Prosecution Service, news, ombudsmen, statistics, victims by sally

‘Almost one in every two letters the Crown Prosecution Service (CPS) sends to people who have made complaints – including victims of crime – are not good enough, with many containing incorrect basic details or spelling mistakes, or lacking information about delays, according to a damning official report.’

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The Guardian, 23rd August 2023

Source: www.theguardian.com

OnlyFans billboards ‘not overtly sexual’, regulator rules – BBC News

Posted August 23rd, 2023 in advertising, children, complaints, internet, news, ombudsmen, women by sally

‘Billboards showing a scantily clad model advertising her explicit social media accounts have been cleared by the regulator despite complaints.’

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BBC News, 23rd August 2023

Source: www.bbc.co.uk

Administrative Justice Council makes recommendations on improving local authority SEND decisions – Local Government Lawyer

‘The Administrative Justice Council (AJC) has set out recommendations to improve the quality of local authority decision-making for children and young people with special educational needs and disabilities (SEND).’

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Local Government Lawyer, 21st August 2023

Source: www.localgovernmentlawyer.co.uk

Vulnerable children left in home with damp and mould after complaint handling failures by city council, Ombudsman finds – Local Government Lawyer

‘The Housing Ombudsman has found severe maladministration from Stoke-on-Trent City Council for a lack of stage one complaint response on two separate occasions, which left a resident and her two vulnerable children in a home with damp and mould.’

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Local Government Lawyer, 15th August 2023

Source: www.localgovernmentlawyer.co.uk

One in four complaints to Legal Ombudsman outside new time limits – Legal Futures

‘More than a quarter (27%) of complaints made to the Legal Ombudsman (LeO) are outside the new time limits introduced at the beginning of April, it has emerged.’

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Legal Futures, 16th August 2023

Source: www.legalfutures.co.uk

First joint Ombudsman investigation finds vulnerable tenant not supported properly when faced with anti-social behaviour – Local Government Lawyer

‘The Local Government and Social Care Ombudsman and the Housing Ombudsman have jointly criticised Nottingham City Council and Nottingham City Homes (NCH) for the way they dealt with a woman’s antisocial behaviour complaints and subsequent requests to move house.’

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Local Government Lawyer, 8th August 2023

Source: www.localgovernmentlawyer.co.uk

Solicitors “should get empathy training”, LSB research suggests – Legal Futures

‘Solicitors should get training in “soft skills/empathy” as part of their continuing professional development (CPD), research for the Legal Services Board (LSB) has suggested.’

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Legal Futures, 2nd August 2023

Source: www.legalfutures.co.uk

Consumer Duty: ‘most significant change’ to UK financial services regulation in a decade comes into force – OUT-LAW.com

Posted August 1st, 2023 in complaints, consumer protection, financial regulation, news, ombudsmen by sally

‘The Consumer Duty, which comes into force today, is the “most significant change to financial services regulation” in a decade, according to one legal expert.’

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OUT-LAW.com, 31st July 2023

Source: www.pinsentmasons.com

Airline ordered to reopen claims after passenger complaints – Law Society’s Gazette

Posted July 31st, 2023 in airlines, complaints, consumer protection, enforcement, news by tracey

‘An airline has committed to reopening claims from passengers after the aviation regulator stepped in to force the issue. The UK Civil Aviation Authority said its enforcement action against Wizz Air followed “significant concerns over high volumes of complaints” about the airline not paying passengers what they are owed.’

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Law Society's Gazette, 28th July 2023

Source: www.lawgazette.co.uk

David Carrick: Wiltshire Police investigated over 2016 allegations – BBC News

‘A police force is being investigated after concerns were raised about its handling of allegations made in 2016 about serial rapist officer, David Carrick.’

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BBC News, 23rd July 2023

Source: www.bbc.co.uk