Ombudsman makes two severe maladministration findings against major social landlord over handling of temporary move for resident with vulnerabilities – Local Government Lawyer

‘The Housing Ombudsman has made two severe maladministration findings for L&Q’s failure to minimise the disruption of a temporary move for a resident with physical and mental health vulnerabilities.’

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Local Government Lawyer, 15th March 2022

Source: www.localgovernmentlawyer.co.uk

BBC News programme ‘breached’ Ofcom broadcast standards – The Independent

Posted March 8th, 2022 in BBC, complaints, media, news, standards by tracey

‘A BBC News programme has been found to have breached “broadcast standards” due to it featuring an inaccurate statement which was not acknowledged or corrected on air, Ofcom has said.’

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The Independent, 7th March 2022

Source: www.independent.co.uk

Watchdog clears legal app over using ‘shyster’ in TV advert – Legal Futures

Posted February 23rd, 2022 in advertising, complaints, interpretation, Judaism, news, ombudsmen, racism by sally

‘The Advertising Standards Authority (ASA) has rejected a complaint about a TV advert for legal support app Legal Utopia using the word “shyster”.’

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Legal Futures, 23rd February 2022

Source: www.legalfutures.co.uk

Boohoo ad banned by regulator for objectifying women – BBC News

Posted February 16th, 2022 in advertising, complaints, news, ombudsmen, women by sally

‘An T-shirt advert for fashion retailer Boohoo has been banned after the Advertising Standards Authority (ASA) received a complaint the images objectified and sexualised women.’

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BBC News, 16th February 2022

Source: www.bbc.co.uk

Anger over referral of vulnerable boy, 11, to counter-radicalisation scheme – The Guardian

Posted January 27th, 2022 in children, complaints, news, police, special educational needs, terrorism by sally

‘An 11-year-old schoolboy who was struggling with his homework was referred to the Prevent counter-radicalisation programme after a fellow pupil reported him saying during a fire drill that he wished his school would burn down.’

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The Guardian, 26th January 2022

Source: www.theguardian.com

Oatly ads banned by UK watchdog over ‘misleading’ green claims – The Guardian

‘The UK advertising watchdog has banned a high-profile marketing campaign by Swedish alt-milk brand Oatly after ruling its green claims were misleading.’

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The Guardian, 26th January 2022

Source: www.theguardian.com

Parcel firms face new rules to improve customer service – The Independent

‘The watchdog unveiled plans to impose new rules on the sector, requiring companies to treat their customers more fairly, following a damning study.’

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The Independent, 9th December 2021

Source: www.independent.co.uk

Complaints about barristers’ conduct soar – Law Society’s Gazette

‘Hundreds more complaints about barristers were made over the last year, the regulator has revealed, with “dramatic increases” in reports alleging inappropriate social media use. In the period April 2020 to March 2021, the Bar Standards Board received 1,887 complaints, up by 29% from 1,460 the previous year.’

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Law Society's Gazette, 1st December 2021

Source: www.lawgazette.co.uk

Barristers’ conduct outside of work under increasing scrutiny – Legal Futures

‘The number of reports about barristers’ conduct outside their professional lives continues to rise, the Bar Standards Board revealed yesterday.’

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Legal Futures, 1st December 2021

Source: www.legalfutures.co.uk

Watchdog overturns ban on advert of Land Rover in forest – The Guardian

Posted November 24th, 2021 in advertising, complaints, coronavirus, environmental protection, news, ombudsmen by sally

‘Environmental campaigners have accused the UK advertising watchdog of bias for overturning a draft ruling that banned adverts for a mud-splattered Land Rover Defender off-roader after previously saying it encouraged “socially irresponsible” driving that could “cause damage to vulnerable habitats”.’

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The Guardian, 24th November 2021

Source: www.theguardian.com

London borough to pay £8k+ after family remained in unsuitable accommodation for 23 months – Local Government Lawyer

‘The London Borough of Newham is to pay more than £8,000 to a mother of four after failing to move her and her family from “overcrowded and hazardous” accommodation for almost two years, following an investigation by the Local Government and Social Care Ombudsman.’

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Local Government Lawyer, 23rd November 2021

Source: www.localgovernmentlawyer.co.uk

Black boy in stop and search ‘30 times’ accuses Met police of racist profiling – The Guardian

Posted November 16th, 2021 in children, complaints, minorities, news, police, racism, stop and search by sally

‘A 14-year-old black schoolboy has accused the Metropolitan police of racist targeting after claiming he has been stopped by police about 30 times in the last two years. He has not been charged with or convicted of any offence.’

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The Guardian, 15th November 2021

Source: www.theguardian.com

Castello v Gonschior: The Importance of Choosing the Right Discipline of Expert in Clinical Negligence Claims and the Limitations of Res Ipsa Loquitur – Ropewalk Clinical Negligence Blog

‘In Castello v Gonschior [2021] EWHC 2742 (QB), Lambert J provides an important reminder of the importance of choosing the right experts and an example of the relevance, or lack of relevance, of complaints by other patients, and the evidential principles of “res ipsa loquitur” and Keefe v The Isle of Man Steam Packet Co Ltd [2010] EWCA Civ 683 (“Keefe”) in clinical negligence claims.’

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Ropewalk Clinical Negligence Blog, 11th November 2021

Source: www.ropewalk.co.uk

Soldier suicide in Windsor prompts coroner to issue recommendations – BBC News

‘A soldier’s suicide has prompted a coroner to issue a series of recommendations to the Army to prevent similar deaths in the future.’

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BBC News, 11th November 2021

Source: www.bbc.co.uk

Legal Ombudsman admits recovery will take longer than expected – Legal Futures

‘Performance at the Legal Ombudsman (LeO) will get worse before it gets better as the complaints-handler has admitted recovery will take longer than it anticipated.’

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Legal Futures, 8th November 2021

Source: www.legalfutures.co.uk

Police sexual misconduct: ‘No place’ for officers who abuse authority – BBC News

‘Police officers and staff who abuse their position for a sexual purpose have “no place in policing and will be found out”, a watchdog has warned.’

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BBC News, 26th October 2021

Source: www.bbc.co.uk

High Court upholds reprimand issued by education regulator to teacher who sent obscene response to job rejection email – Local Government Lawyer

Posted October 21st, 2021 in appeals, complaints, electronic mail, news, professional conduct, teachers, Wales by sally

‘An interviewee who received a reprimand from an education regulator after he responded to a rejection email with an expletive has lost a High Court appeal of the decision.’

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Local Government Lawyer, 20th October 2021

Source: www.localgovernmentlawyer.co.uk

‘My friends called him PC Perv’: the police officers who prey on crime victims for sex – The Guardian

‘Nicola Brookes was groomed by a senior officer she trusted and she is not alone – 2,000 police officers have been accused of sexual misconduct in four years. In the wake of Sarah Everard’s murder, what can be done?’

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The Guardian, 20th October 2021

Source: www.theguardian.com

Brewdog’s solid gold beer can ad misleading, ASA says – BBC News

Posted October 20th, 2021 in advertising, complaints, consumer protection, news, ombudsmen by sally

‘A Brewdog promotion which said customers could win “solid gold” beer cans was misleading, the advertising watchdog has found.’

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BBC News, 20th October 2021

Source: www.bbc.co.uk

Metropolitan Police handed officer personal details of woman who complained about him – The Independent

Posted October 19th, 2021 in complaints, data protection, London, news, police, standards by tracey

‘The Metropolitan Police shared the full personal details of a woman who complained about a male officer’s aggression when arresting a vulnerable female with that officer – including her home address.’

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The Independent, 18th October 2021

Source: www.independent.co.uk