HelloFresh fined over millions of spam texts and emails – BBC News
‘Food delivery company HelloFresh has been fined for sending millions of spam emails and texts to customers.’
BBC News, 11th January 2024
Source: www.bbc.co.uk
Category: complaints
Calvin Klein ad with singer FKA twigs banned for making her ‘stereotypical sexual object’ – The Guardian
‘A Calvin Klein advertisement featuring the British singer FKA twigs has been banned by the UK’s Advertising Standards Authority, on the grounds that it presented her as “a stereotypical sexual object”.’
The Guardian, 10th January 2024
Source: www.theguardian.com
UK watchdog rules Eurostar’s £39 seat sale advert was misleading – The Guardian
‘Eurostar has been censured by the advertising watchdog after misleading potential customers over the cost of seats during its sale last summer.’
The Guardian, 3rd January 2024
Source: www.theguardian.com
Rastafarian soldier wins racism case against Army – BBC News
‘One of the British Army’s first Rastafarian guardsmen has won a claim of race discrimination and harassment against the Ministry of Defence.’
BBC News, 13th December 2023
Source: www.bbc.co.uk
Commission to hear abuse cases in gymnastics branded ‘not fit for purpose’ – The Guardian
‘An independent complaints commission set up by British Gymnastics to hear abuse cases has been called “not fit for purpose” after it emerged that it had failed to ban a single coach over the past 18 months.’
The Guardian, 11th December 2023
Source: www.theguardian.com
UK’s human-rights watchdog at risk of UN downgrade – The Guardian
‘Britain’s equality watchdog could lose its right to participate at the UN human rights council as a result of complaints about its independence and record on transgender rights.’
The Guardian, 28th November 2023
Source: www.theguardian.com
Elf Bar vape adverts banned in UK over ‘greener’ recycling claims – The Guardian
‘Adverts for the vaping company Elf Bar have been banned after using the slogan “recycling for a greener future” over concern they were misleading because of the environmental damage of discarded vapes.’
The Guardian, 29th November 2023
Source: www.theguardian.com
Online Safety Act super-complaints process must not overwhelm Ofcom – OUT-LAW.com
‘The UK government must ensure that the way the new “super-complaints” process under the Online Safety Act is configured enables new risks and systemic issues across services to be addressed whilst guarding against the potential for overwhelming the regulator.’
OUT-LAW.com, 27th November 2023
Source: www.pinsentmasons.com
MPs launch inquiry into lengthening probate delays – Legal Futures
‘MPs have launched an inquiry into probate in the wake of mounting concern about how long the process is taking, with HM Courts & Tribunals Service (HMCTS) admitting to rising levels of complaints.’
Legal Futures, 24th November 2023
Source: www.legalfutures.co.uk
ASA bans law firm’s TikTok adverts for misleading consumers – Legal Futures
‘The Advertising Standards Authority (ASA) has banned two misleading TikTok posts by a law firm for not making clear that the people featured were not genuine clients.’
Legal Futures, 15th November 2023
Source: www.legalfutures.co.uk
South Gloucestershire families needing respite care failed by council – BBC News
‘Almost a third of families with SEND children needing respite care have been failed by a council, according to a watchdog.’
BBC News, 12th November 2023
Source: www.bbc.co.uk
Ombudsman finds severe maladministration for Clarion in “tragic” noise case following death of resident who took his own life – Local Government Lawyer
‘The Housing Ombudsman has found severe maladministration for Clarion after its “lack of consideration” of a resident’s vulnerability when handling his complaints about noise led to him suffering over a nine-month period.’
Local Government Lawyer, 2nd November 2023
Source: www.localgovernmentlawyer.co.uk
GDPR subject access requests and Nigel Farage – Law Society’s Gazette
‘Article 15 of the UK GDPR gives a data subject the right to receive all their personal data that is held by a data controller, subject to certain exemptions (subject access). This right does not only include official documentation but also emails, comments and any other recorded discussions, whether they are professionally expressed or not.’
Law Society's Gazette, 31st October 2023
Source: www.lawgazette.co.uk
Pensions disputes: UK ombudsman weighs in on pension benefits calculations – OUT-LAW.com
‘In two recent cases the UK’s Pensions Ombudsman (PO) has responded to member concerns that a provider has not calculated their pension benefits correctly.’
OUT-LAW.com, 23rd October 2023
Source: www.pinsentmasons.com
Ombudsman gains powers to issue “wider orders” under Social Housing Regulation Act – Local Government Lawyer
‘The Housing Ombudsman has gained new powers under the Social Housing Regulation Act, allowing it not only to address individual complaints from a landlord, but also extend “fairness and protection” to wider residents.’
Local Government Lawyer, 16th October 2023
Source: www.localgovernmentlawyer.co.uk
Labour seeking to delay antisemitism leak lawsuit until after election – The Guardian
‘Labour is seeking to delay until after the general election a court case against five former staff alleging they leaked a report concerned with the party’s handling of antisemitism complaints, as its costs were said to have apparently soared to £1.4m.’
The Guardian, 6th October 2023
Source: www.theguardian.com
SRA fines law firm £45,000 for how it ran financial mis-selling claims – Legal Futures
‘The Solicitors Regulation Authority (SRA) has slapped a law firm with a £45,000 fine for multiple failures in its conduct of financial mis-selling claims.’
Legal Futures, 2nd October 2023
Source: www.legalfutures.co.uk
