Lawyers aim to “intimidate” clients who complain, says report – Legal Futures

Posted November 6th, 2017 in complaints, legal language, legal ombudsman, legal profession, news by tracey

‘Some clients worry being “bamboozled by legal jargon” if they complain to their lawyers, a fear that can be borne out by responses that are “seeming calculated to ‘overwhelm’ or ‘intimidate’ the customer”, according to new research.’

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Legal Futures, 6th November 2017

Source: www.legalfutures.co.uk

“Complete backing” for not extending cab-rank rule to public access work – Legal Futures

Posted October 30th, 2017 in barristers, complaints, consultations, disclosure, insurance, legal ombudsman, news by sally

‘The cab-rank rule will not be extended to public and licensed access (PLA) cases after the Bar Standards Board (BSB) received complete backing for the position in consultation.’

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Legal Futures, 30th October 2017

Source: www.legalfutures.co.uk

Revealed: BSB set to expand price transparency obligation beyond public access to referral Bar – Legal Futures

‘The Bar Standards Board (BSB) will say today that new rules on publishing prices should extend to referral barristers as well as those handling public access work.’

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Legal Futures, 2nd October 2017

Source: www.legalfutures.co.uk

Cost of Legal Ombudsman to rise for first time as unpaid case fees cause problems – Legal Futures

Posted April 12th, 2017 in budgets, legal ombudsman, news by sally

‘The Legal Ombudsman’s (LeO) budget is set to rise for the first time since its creation – by £1m – with claims management companies not paying the case fees they have been charged the key cause and more expected to follow as they continue to go out of business.’

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Legal Futures, 12th April 2017

Source: www.legalfutures.co.uk

Would-be complaints chief says process needs “root and branch review” – Legal Futures

Posted March 23rd, 2017 in complaints, delay, legal ombudsman, news by sally

‘There needs to be a “root and branch” review of the complaints process run by the Legal Ombudsman (LeO), with the speed with which complaints are resolved a particular concern, according to the prospective chair of the organisation’s governing body.’

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Legal Futures, 22nd March 2017

Source: www.legalfutures.co.uk

Legal Ombudsman suspends publication of complaints data over accuracy concerns – Legal Futures

Posted February 13th, 2017 in case management, complaints, internet, legal ombudsman, mistake, news by sally

‘The Legal Ombudsman (LeO) has pulled from its website the details of law firms and chambers that have been subject to complaints because of concerns over their accuracy, it has emerged.’

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Legal Futures, 13th February 2017

Source: www.legalfutures.co.uk

Complaints against lawyers fall to their lowest level yet – Legal Futures

Posted November 9th, 2016 in complaints, legal ombudsman, news, reports, statistics by sally

‘The number of complaints against lawyers that reach the Legal Ombudsman (LeO) has fallen to its lowest level since the organisation opened in 2010, its annual report has shown.’

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Legal Futures, 9th November 2016

Source: www.legalfutures.co.uk

MoJ set to press ahead with regulatory independence – Legal Futures

Posted October 28th, 2016 in alternative business structures, legal ombudsman, legal profession, news by sally

‘The Ministry of Justice (MoJ) has no intention of dropping its plans to separate the legal regulators from their representative bodies, it said yesterday as it unveiled reviews of how the Legal Services Board (LSB) and Legal Ombudsman (LeO) are operating.’

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Legal Futures, 28th October 2016

Source: www.legalfutures.co.uk

High Court upholds Legal Ombudsman order that firm repay most of £37k contingency fee – Legal Futures

Posted August 5th, 2016 in fees, legal ombudsman, news, repayment, solicitors by tracey

‘The High Court has rejected a solicitor’s appeal against a Legal Ombudsman (LeO) order that he refund £34,000 of his £37,000 fee to a client he signed up to a contingency fee agreement (CFA).’

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Legal Futures, 4th August 2016

www.legalfutures.co.uk

“Change in law needed” to open up Legal Ombudsman to clients of unregulated firms, says boss – Legal Futures

Posted April 26th, 2016 in complaints, consumer protection, law firms, legal ombudsman, news by sally

‘Only a change in the law would allow the Legal Ombudsman (LeO) to cover complaints from consumers of unregulated law firms, the chair of the organisation’s governing body has said as he called on paralegals to campaign for access to the redress scheme.’

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Legal Futures, 26th April 2016

Source: www.legalfutures.co.uk

European rules would make it harder for LeO to reject complaints – Legal Futures

Posted September 8th, 2015 in complaints, consultations, dispute resolution, EC law, legal ombudsman, news by sally

‘The European directive on alternative dispute resolution (ADR) will not only extend the period for making complaints about lawyers from six to 12 months, but reduce the grounds for the Legal Ombudsman (LeO) to reject them, it has emerged.’

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Legal Futures, 8th September 2015

Source: www.legalfutures.co.uk

“Named and shamed” barrister hits back at “misleading” ombudsman – Legal Futures

Posted December 12th, 2014 in barristers, complaints, disciplinary procedures, legal ombudsman, news by sally

‘The first lawyer to be “named and shamed” by the Legal Ombudsman (LeO) for a series of complaints has argued that he is only “trying to adapt to new market forces”.’

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Legal Futures, 12th December 2014

Source: www.legalfutures.co.uk

Public access barrister named as ‘a risk’ to clients – Law Society’s Gazette

Posted December 9th, 2014 in barristers, complaints, disciplinary procedures, disclosure, legal ombudsman, news by sally

‘The Legal Ombudsman has taken the unprecedented step of naming a lawyer who has been subject to 25 complaints in the past two years.’

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Law Society’s Gazette, 9th December 2014

Source: www.lawgazette.co.uk

Litigation funding options: The importance of a comprehensive checklist – Hardwicke Chambers

Posted November 27th, 2014 in appeals, compensation, costs, law firms, legal ombudsman, news by sally

‘The judgment of Mr Justice Hickinbottom in Clarke v McDaniel & Co (15 October 2014, unreported) provided a salutary reminder to litigation solicitors of the need to ensure that in their initial discussion with a potential client they advise and explore with the client other sources of funding litigation.’

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Hardwicke Chambers, 17th November 2014

Source: www.hardwicke.co.uk

Legal Ombudsman outlines test for dealing with complaints about MDPs – Legal Futures

‘The Legal Ombudsman (LeO) has introduced a policy for dealing with complaints about organisations which provide non-legal as well as legal services, such as some alternative business structures (ABSs) and, shortly, accountants who offer probate advice.’

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Legal Futures, 19th September 2014

Source: www.legalfutures.co.uk

Law careers from restorative justice, to legal ombudsman, to media – OUP Blog

‘What range of career options are out there for those attending law school? In this series of podcasts, Martin Partington talks to influential figures in the law about topics ranging from restorative justice to legal journalism.’

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OUP Blog, 19th August 2014

Source: www.blog.oup.com

‘Failure to cooperate’ case prompts ombudsman review – Law Society’s Gazette

‘The Legal Ombudsman (LeO) is to review its internal investigations guidance after a barrister was cleared of misconduct due to its own “failure to cooperate” with the disciplinary process.’

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Law Society’s Gazette, 19th August 2014

Source: www.lawgazette.co.uk

Barrister cleared of misconduct because of ombudsman’s “failure to co-operate” – Legal Futures

‘The Bar Disciplinary Tribunal has told the Legal Ombudsman that “co-operation is a two-way process”, in a case involving a failure to share information with the lawyer who was the subject of a complaint.’

Full story

Legal Futures, 19th August 2014

Source: www.legalfutures.co.uk

Rise in rogue lawyers pocketing stamp duty payments – Daily Telegraph

Posted May 9th, 2014 in complaints, fees, legal ombudsman, news, solicitors, stamp duty by sally

‘The Legal Ombudsman has seen a spike in complaints about sloppy legal work around house purchases.’

Full story

Daily Telegraph, 8th May 2014

Source: www.telegraph.co.uk

Legal Ombudsman and complaints about claims management companies – consultation on the fees framework – Ministry of Justice

Posted May 8th, 2014 in claims management, complaints, consultations, fees, legal ombudsman by tracey

‘In August 2012 the Government announced its intention for customers’ complaints about poor service provided by authorised claims management companies to be dealt with by the Legal Ombudsman. The Legal Ombudsman will provide a new avenue of redress for clients of claims management companies and will assist the Claims Management Regulator in driving out poor standards and practices in the market.

This paper sets out for consultation proposals as to how the costs the Legal Ombudsman will incur in dealing with complaints about authorised claims management companies may be recovered from the authorised claims management industry.’

Full consultation

Ministry of Justice, 7th May 2014

Source: www.gov.uk/government/organisations/ministry-of-justice