‘Changes to statutory requirements on how lawyers handle complaints will move closer this week amid concern that consumers are being let down at the moment.’
Legal Futures, 5th June 2023
Source: www.legalfutures.co.uk
‘The High Court has rejected a client’s application for permission to judicially review an award made in his favour by the Legal Ombudsman (LeO) that he claimed was insufficient.’
Legal Futures, 18th June 2021
Source: www.legalfutures.co.uk
‘The Legal Ombudsman (LeO) is running a “proof of concept” pilot as it decides whether to introduce formal mediation as another route to settling dispute between lawyers and their clients.’
Legal Futures, 16th August 2019
Source: www.legalfutures.co.uk
‘The legal ombudsman is being sued by former complainants whose contact details were leaked in an email blunder, the Gazette can reveal.’
Law Society's Gazette, 1st August 2019
Source: www.lawgazette.co.uk
‘The current framework of legal regulation is “inconsistent”, the Ministry of Justice (MoJ) accepted today, but said it could not commit to the formal review sought by the Competition and Markets Authority (CMA) and others.’
Legal Futures, 19th December 2017
Source: www.legalfutures.co.uk
‘The Solicitors Regulation Authority has indicated that firms are to face disciplinary action if they do not abide by a potential requirement to publish data about complaints they receive – as research reveals that more than 90% of consumers want to see more transparency.’
Law Society's Gazette, 14th December 2017
Source: www.lawgazette.co.uk
‘Some clients worry being “bamboozled by legal jargon” if they complain to their lawyers, a fear that can be borne out by responses that are “seeming calculated to ‘overwhelm’ or ‘intimidate’ the customer”, according to new research.’
Legal Futures, 6th November 2017
Source: www.legalfutures.co.uk
‘The Legal Ombudsman’s (LeO) budget is set to rise for the first time since its creation – by £1m – with claims management companies not paying the case fees they have been charged the key cause and more expected to follow as they continue to go out of business.’
Legal Futures, 12th April 2017
Source: www.legalfutures.co.uk
‘There needs to be a “root and branch” review of the complaints process run by the Legal Ombudsman (LeO), with the speed with which complaints are resolved a particular concern, according to the prospective chair of the organisation’s governing body.’
Legal Futures, 22nd March 2017
Source: www.legalfutures.co.uk
‘The Legal Ombudsman (LeO) has pulled from its website the details of law firms and chambers that have been subject to complaints because of concerns over their accuracy, it has emerged.’
Legal Futures, 13th February 2017
Source: www.legalfutures.co.uk
‘The number of complaints against lawyers that reach the Legal Ombudsman (LeO) has fallen to its lowest level since the organisation opened in 2010, its annual report has shown.’
Legal Futures, 9th November 2016
Source: www.legalfutures.co.uk
‘The Ministry of Justice (MoJ) has no intention of dropping its plans to separate the legal regulators from their representative bodies, it said yesterday as it unveiled reviews of how the Legal Services Board (LSB) and Legal Ombudsman (LeO) are operating.’
Legal Futures, 28th October 2016
Source: www.legalfutures.co.uk
‘The High Court has rejected a solicitor’s appeal against a Legal Ombudsman (LeO) order that he refund £34,000 of his £37,000 fee to a client he signed up to a contingency fee agreement (CFA).’
Legal Futures, 4th August 2016
‘Only a change in the law would allow the Legal Ombudsman (LeO) to cover complaints from consumers of unregulated law firms, the chair of the organisation’s governing body has said as he called on paralegals to campaign for access to the redress scheme.’
Legal Futures, 26th April 2016
Source: www.legalfutures.co.uk
‘The European directive on alternative dispute resolution (ADR) will not only extend the period for making complaints about lawyers from six to 12 months, but reduce the grounds for the Legal Ombudsman (LeO) to reject them, it has emerged.’
Legal Futures, 8th September 2015
Source: www.legalfutures.co.uk
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