High Court backs compensation for Provident customers – BBC News

Posted August 5th, 2021 in compensation, complaints, financial regulation, loans, news, ombudsmen by sally

‘Customers of doorstep lender Provident Financial can claim compensation for mis-sold loans after the High Court backed a partial repayment scheme.’

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BBC News, 4th August 2021

Source: www.bbc.co.uk

Lauren Goodger foreign exchange Instagram advert banned – BBC News

Posted August 5th, 2021 in advertising, complaints, news, telecommunications by sally

‘An Instagram post by TV star Lauren Goodger has been banned because she didn’t clearly mark it as an advert.’

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BBC News, 4th August 2021

Source: www.bbc.co.uk

When complaints must be referred to the Independent Office of Police Conduct – UK Police Law Blog

Posted July 27th, 2021 in bias, chambers articles, complaints, news, ombudsmen, police, professional conduct by sally

‘In R (Rose) v Chief Constable of Greater Manchester Police [2021] EWHC 875 (Admin), a businessman successfully challenged a decision not to refer his complaint to the Independent Office of Police Conduct (IOPC) under the mandatory referral criteria. The High Court concluded that the chief constable had failed to review the conduct alleged and consider whether, if substantiated, it would constitute serious corruption as defined in the (then) Independent Complaints Commission (IPCC) Statutory Guidance on the handling of complaints. Instead, he had performed an assessment of the merits which had rendered the decision not to refer the complaint unlawful. The case makes clear that complaints engaging the mandatory criteria, especially that of “serious corruption”, must be referred to the IOPC.’

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UK Police Law Blog, 26th July 2021

Source: ukpolicelawblog.com

Female military staff denied justice by inadequate system – MPs – BBC News

‘Women in the armed forces who are victims of bullying, harassment, discrimination and serious sexual assault are being “denied justice” by a “woefully inadequate” military complaints process, MPs have said.’

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BBC News, 26th July 2021

Source: www.bbc.co.uk

London borough secures possession order against groups camping on Clapham Common – Local Government Lawyer

Posted July 14th, 2021 in complaints, local government, London, news, repossession by tracey

‘The London Borough of Lambeth has secured an order for possession against occupiers camping on Clapham Common.’

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Local Government Lawyer, 13th July 2021

Source: www.localgovernmentlawyer.co.uk

Richard Okorogheye: Police staff served with misconduct notices over teen’s disappearance – The Independent

‘Two Metropolitan Police staff members may have failed to pass on information in relation to the disappearance of Richard Okorogheye and have been served with misconduct notices as a result, the Independent Office for Police Conduct (IOPC) has announced.’

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The Independent, 10th July 2021

Source: www.independent.co.uk

British army identifies serious failings over soldier’s death – reports – The Guardian

Posted July 12th, 2021 in armed forces, bullying, complaints, delay, inquiries, mental health, news, suicide by tracey

‘The British army has identified serious failings in its handling of the death of a soldier whose body lay undiscovered at a base for three weeks, according to reports.’

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The Guardian, 11th July 2021

Source: www.theguardian.com

BSB more likely to raise complaints against minority ethnic barristers – Legal Futures

‘Minority ethnic barristers remain more likely than their White counterparts to be subject to complaints raised by the Bar Standards Board (BSB), new research has shown.’

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Legal Futures, 7th July 2021

Source: www.legalfutures.co.uk

Brewdog Instagram ad banned for misleading health claims – BBC News

Posted July 7th, 2021 in advertising, complaints, health, news, ombudsmen by sally

‘The advertising watchdog, the ASA, has banned an advert by controversial brewer Brewdog for misleading claims.’

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BBC News, 6th July 2021

Source: www.bbc.co.uk

Housing Ombudsman reaches 350 decisions on complaints against landlords in first three months – Local Government Lawyer

Posted June 30th, 2021 in complaints, housing, landlord & tenant, local government, news, ombudsmen by sally

‘The Housing Ombudsman has published details of more than 350 individual decisions to its online casebook on complaints made against landlords since the database’s conception in March this year.’

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Local Government Lawyer, 30th June 2021

Source: www.localgovernmentlawyer.co.uk

Ombudsman criticises London borough over failures as corporate parent to former looked-after child who alleged abuse – Local Government Lawyer

‘The Local Government and Social Care Ombudsman has said the London Borough of Lewisham exposed a former looked after child to “significant harm” after it failed to address her claims of abuse while in foster care properly.’

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Local Government Lawyer, 22nd June 2021

Source: www.localgovernmentlawyer.co.uk

UK Trade Remedies Authority begins operating – OUT-LAW.com

‘A new regulator, with powers to investigate and address unfair trade practices and subsidies, has begun operating in the UK.’

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OUT-LAW.com, 2nd June 2021

Source: www.pinsentmasons.com

Ex-reality TV stars’ ‘misleading’ debt ads banned – BBC News

Posted June 3rd, 2021 in advertising, complaints, consumer protection, debts, insolvency, internet, news by sally

‘Instagram posts by three reality TV stars promising that people in financial trouble could wipe out 85% of their debt have been banned.’

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BBC News, 2nd June 2021

Source: www.bbc.co.uk

Insurers must not penalise loyal customers, says FCA – BBC News

‘People renewing their home or motor insurance will pay no more than they would as a new customer from January. The new rules have been confirmed by the City regulator, the Financial Conduct Authority (FCA), following years of complaints.’

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BBC News, 28th May 2021

Source: www.bbc.co.uk

HS2 dishonest over compensation claim, says report – BBC News

Posted May 27th, 2021 in compensation, complaints, compulsory purchase, news, ombudsmen, railways by tracey

‘The firm behind HS2 was “dishonest and misleading” in its handling of a compensation claim from a member of the public who had to sell their home to make way for the line, a report claims.’

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BBC News, 27th May 2021

Source: www.bbc.co.uk

‘Time to buy’ bitcoin adverts banned in UK for being irresponsible – The Guardian

Posted May 26th, 2021 in advertising, banking, complaints, cryptocurrencies, news, ombudsmen by sally

‘An ad campaign telling the public that “it’s time to buy” bitcoin has been banned after the advertising watchdog ruled that it was irresponsible and misleading.’

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The Guardian, 26th May 2021

Source: www.theguardian.com

Article 2 inquest not required where police failures had already been fully investigated – UK Police Law Blog

Posted May 25th, 2021 in complaints, human rights, inquests, news, police, stalking by sally

‘In R (Grice) v HM Senior Coroner of Brighton and Hove [2020] EWHC 3581, the High Court has summarised the scope of the requirements under article 2 of the European Convention of Human Rights (ECHR) for an effective investigation into alleged failures of the police to protect life. The question arose where a coroner had refused to re-open the inquest into the murder of a woman by her former partner after the police had mishandled her complaints of stalking. While the criminal trial by itself had not satisfied the article 2 investigative obligation, it had been met by the combination of the criminal trial and the four subsequent investigations of police conduct.’

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UK Police Law Blog, 24th May 2021

Source: ukpolicelawblog.com

SRA and BSB change approaches to gender in diversity surveys – Legal Futures

‘Both the Solicitors Regulation Authority (SRA) and Bar Standards Board (BSB) are this year changing their approach to recording the sex and gender of those they regulate, it has emerged.’

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Legal Futures, 14th May 2021

Source: www.legalfutures.co.uk

Watchdog to examine how Met police handled Richard Okorogheye’s disappearance – The Guardian

Posted April 27th, 2021 in complaints, minorities, missing persons, news, police, race discrimination by sally

‘The police watchdog is investigating complaints by Richard Okorogheye’s mother and considering whether race played a role in the way the Metropolitan police handled reports of her son’s disappearance.’

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The Guardian, 26th April 2021

Source: www.theguardian.com

Judge rejects recusal application after barristers withdraw – Legal Futures

Posted April 21st, 2021 in barristers, bias, case management, complaints, judges, news, recusal by tracey

‘A judge has rejected a recusal application on the grounds of apparent bias made after two barristers withdrew at the last minute from a hearing and complained about his conduct of the case.’

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Legal Futures, 21st April 2021

Source: www.legalfutures.co.uk