Lancashire woman died from brain tumour after surgery delay – BBC News

Posted August 10th, 2023 in cancer, delay, hospitals, medical treatment, news, ombudsmen, reports by tracey

‘A woman died from an operable brain tumour after doctors failed to properly monitor her scan results, a health watchdog has found.’

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BBC News, 10th August 2023

Source: www.bbc.co.uk

First joint Ombudsman investigation finds vulnerable tenant not supported properly when faced with anti-social behaviour – Local Government Lawyer

‘The Local Government and Social Care Ombudsman and the Housing Ombudsman have jointly criticised Nottingham City Council and Nottingham City Homes (NCH) for the way they dealt with a woman’s antisocial behaviour complaints and subsequent requests to move house.’

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Local Government Lawyer, 8th August 2023

Source: www.localgovernmentlawyer.co.uk

‘Chaotic’ maternity unit ‘not fit for purpose’ rated inadequate by CQC – The Independent

Posted August 9th, 2023 in birth, hospitals, midwives, news, ombudsmen, pregnancy by tracey

‘A maternity unit has been given the lowest possible rating by the Care Quality Commission (CQC) after the regulator described it as a “chaotic environment which was not fit for purpose”.’

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The Independent, 9th August 2023

Source: www.independent.co.uk

Council “failed to act appropriately” under Equality Act during Anti-Social Behaviour case, finds Ombudsman – Local Government Lawyer

Posted August 8th, 2023 in compensation, housing, local government, mental health, news, ombudsmen by tracey

‘The Housing Ombudsman has told Sandwell Council to review its Reasonable Adjustments policy after the local authority “failed to act appropriately” under the Equality Act 2010 during an anti-social behaviour (ASB) case.’

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Local Government Lawyer, 8th August 2023

Source: www.localgovernmentlawyer.co.uk

Police officer cleared of gross misconduct over patka removal – BBC News

‘A police sergeant has been cleared of gross misconduct after he removed the head covering of a Sikh man in custody.’

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BBC News, 3rd August 2023

Source: www.bbc.co.uk

Council told to pay £6,000 after condition of property forced family to share one bedroom – Local Government Lawyer

Posted August 1st, 2023 in compensation, housing, local government, news, ombudsmen by sally

‘The Housing Ombudsman has called on Barking and Dagenham Council to pay £6,000 to a resident after leaving her and her family of six in damp and mould for more than two-and-a-half years, in which they were eventually all forced to share one bedroom.’

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Local Government Lawyer, 31st July 2023

Source: www.localgovernmentlawyer.co.uk

Consumer Duty: ‘most significant change’ to UK financial services regulation in a decade comes into force – OUT-LAW.com

Posted August 1st, 2023 in complaints, consumer protection, financial regulation, news, ombudsmen by sally

‘The Consumer Duty, which comes into force today, is the “most significant change to financial services regulation” in a decade, according to one legal expert.’

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OUT-LAW.com, 31st July 2023

Source: www.pinsentmasons.com

Landlord L&Q told to pay out to tenants after finding of severe mismanagement – The Guardian

Posted July 27th, 2023 in compensation, housing, landlord & tenant, news, ombudsmen, repairs by sally

‘One of Britain’s biggest social landlords has been ordered to pay tenants more than £140,000 in compensation as a special investigation by the housing ombudsman revealed it was “dismissive” of tenants and found “severe maladministration” including in tackling disrepair and antisocial behaviour.’

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The Guardian, 27th July 2023

Source: www.theguardian.com

Housing Ombudsman issues first finding of severe failings around information management – Local Government Lawyer

Posted July 18th, 2023 in compensation, delay, housing, news, ombudsmen, repairs by tracey

‘The Housing Ombudsman has told Livv Housing Group to pay a resident nearly £3,000 in compensation after its delayed repairs and inability to inspect the source of the issue left him in a damp and leaky home for four years.’

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Local Government Lawyer, 18th July 2023

Source: www.localgovernmentlawyer.co.uk

Ombudsman raps landlord over Equality Act failures, issuing of invalid section 21 notice – Local Government Lawyer

‘The Housing Ombudsman has sharply criticised a landlord for repeatedly failing to have sufficient regard for its obligations under the Equality Act 2010, and told it to review how it issues section 21 notices.’

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Local Government Lawyer, 12th July 2023

Source: www.localgovernmentlawyer.co.uk

Ladbrokes ads banned for ‘strongly’ appealing to under-18s – The Independent

Posted July 12th, 2023 in advertising, children, gambling, news, ombudsmen, sport, young persons by sally

‘Two ads for Ladbrokes have been banned for “strongly” appealing to under-18s by featuring well-known Premier League managers.’

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The Independent, 11th July 2023

Source: www.independent.co.uk

Elderly black man who was punched by police officer wins judicial review – The Guardian

‘The high court has overturned a decision by the police watchdog that an officer who punched an elderly black man in the face had no case to answer.’

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The Guardian, 4th July 2023

Source: www.theguardian.com

Information Commissioner issues enforcement notice against London borough over handling of FOI requests – Local Government Lawyer

‘The Information Commissioner’s Office (ICO) has issued an enforcement notice to Croydon Council for its poor handling of requests made under the Freedom of Information Act (FOIA) 2000.’

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Local Government Lawyer, 4th July 2023

Source: www.localgovernmentlawyer.co.uk

Ofcom to investigate GB News and TalkTV over impartiality rules – The Guardian

Posted July 5th, 2023 in complaints, media, news, ombudsmen, parliament, political parties by sally

‘Ofcom has launched investigations into GB News and TalkTV as the media regulator struggles to handle how rightwing television channels are employing serving politicians as presenters.’

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The Guardian, 3rd July 2023

Source: www.theguardian.com

Advertising watchdog bans Hyundai and Toyota electric car ads – The Guardian

Posted June 28th, 2023 in advertising, complaints, news, ombudsmen, transport by sally

‘The UK advertising watchdog has banned campaigns by Toyota and Hyundai for exaggerating the speed at which electric cars can be charged and misleading consumers about the availability of rapid-charging points across the UK and Ireland.’

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The Guardian, 28th June 2023

Source: www.theguardian.com

Online safety bill: changes urged to allow access to social media data – The Guardian

‘Online safety experts will struggle to sound the alarm about harmful content if landmark legislation does not allow independent researchers to access data from social media platforms, campaigners have warned.’

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The Guardian, 19th June 2023

Source: www.theguardian.com

Anglian Water ad banned by regulator over pollution record – The Guardian

‘An ad campaign by Anglian Water extolling how it cleans water by creating wildlife-friendly wetlands has been banned for not telling consumers about its history of releasing sewage into the environment.’

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The Guardian, 13th June 2023

Source: www.theguardian.com

Ofsted school inspections to change after Ruth Perry’s family campaign – BBC News

Posted June 12th, 2023 in education, mental health, news, ombudsmen, teachers by tracey

‘School inspections in England are to change after the suicide of head teacher Ruth Perry led to calls for reform. Ofsted will revisit schools graded inadequate over child welfare within three months, and there will be an overhaul of its complaints system.’

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BBC News, 12th June 2023

Source: www.bbc.co.uk

Police watchdog for England and Wales demands new powers amid trust crisis – The Guardian

Posted June 9th, 2023 in disciplinary procedures, news, ombudsmen, police, professional conduct by tracey

‘The head of the police inspectorate in England and Wales has demanded sweeping new powers to compel police forces to tackle what he described as the worst crisis in law and order in living memory.’

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The Guardian, 9th June 2023

Source: www.theguardian.com

Watchdog bans Shell’s ‘misleading’ low-carbon ads – The Independent

‘Shell omitted any mention that oil and gas continued to make up the “vast majority” of its business, the Advertising Standards Authority said.’

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The Independent, 6th June 2023

Source: www.independent.co.uk