Category: ombudsmen

Police watchdog to investigate handling of Andrew Malkinson case – The Guardian

Posted September 15th, 2023 in appeals, complaints, Criminal Cases Review Commission, Crown Prosecution Service, disclosure, miscarriage of justice, news, ombudsmen, police, rape, sexual offences by tracey

‘The police watchdog has announced an investigation into Greater Manchester police’s handling of Andrew Malkinson’s case. Malkinson was exonerated in July of a rape for which he wrongly spent 17 years in prison after a DNA breakthrough. The court of appeal also ruled that disclosure failures by Greater Manchester police (GMP) rendered his conviction unsafe.’

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The Guardian, 13th September 2023

Source: www.theguardian.com

Letby inquiry must also examine NHS ‘cover-up culture’, says ombudsman – The Guardian

Posted September 15th, 2023 in children, families, government departments, hospitals, inquiries, news, ombudsmen, whistleblowers by tracey

‘The public inquiry into Lucy Letby’s crimes must be widened to examine the NHS’s “cover-up culture” over failures in patient safety, the health service ombudsman has said.’

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The Guardian, 15th September 2023

Source: www.theguardian.com

TUC complains to UN watchdog over ‘undemocratic’ UK anti-strike law – The Guardian

Posted September 11th, 2023 in bills, complaints, employment, industrial action, international law, news, ombudsmen, trade unions, United Nations by tracey

‘The Trades Union Congress has lodged a complaint with the UN’s labour standards body claiming the UK government flouted the watchdog’s orders over its newly enforced “undemocratic” anti-strike law.’

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The Guardian, 10th September 2023

Source: www.theguardian.com

Ofgem announces rise of storm power cut compensation cap to £2,000 – The Independent

Posted September 1st, 2023 in compensation, electricity, electricity lines, news, ombudsmen by sally

‘The compensation cap for households and businesses that lose power in severe weather has increased from £700 to £2,000 after “lessons learnt” in the aftermath of Storm Arwen.’

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The Independent, 1st September 2023

Source: www.independent.co.uk

Acupuncture and craniosacral therapy ads banned over long Covid treatment claims – The Independent

Posted August 30th, 2023 in advertising, coronavirus, medical treatment, news, ombudsmen by sally

‘The Advertising Standards Authority ruled that three ads misled consumers about the therapies’ efficacy in treating long Covid.’

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The Independent, 30th August 2023

Source: www.independent.co.uk

Boots infant formula adverts broke rules – watchdog – BBC News

Posted August 23rd, 2023 in advertising, breastfeeding, children, complaints, families, news, ombudsmen by sally

‘Online adverts for the retailer Boots promoting four brands of infant formula on Google broke advertising rules, the watchdog has said.’

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BBC News, 23rd August 2023

Source: www.bbc.co.uk

Almost half Crown Prosecution Service letters sent to public ‘below standard’ – The Guardian

Posted August 23rd, 2023 in complaints, Crown Prosecution Service, news, ombudsmen, statistics, victims by sally

‘Almost one in every two letters the Crown Prosecution Service (CPS) sends to people who have made complaints – including victims of crime – are not good enough, with many containing incorrect basic details or spelling mistakes, or lacking information about delays, according to a damning official report.’

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The Guardian, 23rd August 2023

Source: www.theguardian.com

OnlyFans billboards ‘not overtly sexual’, regulator rules – BBC News

Posted August 23rd, 2023 in advertising, children, complaints, internet, news, ombudsmen, women by sally

‘Billboards showing a scantily clad model advertising her explicit social media accounts have been cleared by the regulator despite complaints.’

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BBC News, 23rd August 2023

Source: www.bbc.co.uk

Fine airlines if they fail in legal duty to customers, urges Which? – The Guardian

Posted August 21st, 2023 in airlines, compensation, consumer protection, enforcement, fines, news, ombudsmen, statistics by tracey

‘Airlines that break the law by not helping customers when flights are delayed or cancelled should be fined, consumer rights groups and online travel agents have said.’

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The Guardian, 21st August 2023

Source: www.theguardian.com

Vulnerable children left in home with damp and mould after complaint handling failures by city council, Ombudsman finds – Local Government Lawyer

Posted August 17th, 2023 in compensation, complaints, housing, local government, maladministration, news, ombudsmen by sally

‘The Housing Ombudsman has found severe maladministration from Stoke-on-Trent City Council for a lack of stage one complaint response on two separate occasions, which left a resident and her two vulnerable children in a home with damp and mould.’

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Local Government Lawyer, 15th August 2023

Source: www.localgovernmentlawyer.co.uk

Ofsted issues warning against placement of vulnerable children in unregistered homes – Local Government Lawyer

Posted August 16th, 2023 in care homes, children, deprivation of liberty safeguards, local government, news, ombudsmen by sally

‘Ofsted has warned that “too often”, children subject to deprivation of liberty (DoL) orders are placed in illegal unregistered settings without external oversight.’

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Local Government Lawyer, 15th August 2023

Source: www.localgovernmentlawyer.co.uk

Council to pay nearly £13k after delayed disability adaptations forced resident to install his own – Local Government Lawyer

Posted August 10th, 2023 in compensation, delay, disabled persons, local government, news, ombudsmen by tracey

‘Waverley Borough Council has been told to pay nearly £13,000 after a Housing Ombudsman investigation found the council’s “unreasonable delays” in providing disability adaptations forced a resident to install his own.’

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Local Government Lawyer, 10th August 2023

Source: www.localgovernmentlawyer.co.uk

Lancashire woman died from brain tumour after surgery delay – BBC News

Posted August 10th, 2023 in cancer, delay, hospitals, medical treatment, news, ombudsmen, reports by tracey

‘A woman died from an operable brain tumour after doctors failed to properly monitor her scan results, a health watchdog has found.’

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BBC News, 10th August 2023

Source: www.bbc.co.uk

First joint Ombudsman investigation finds vulnerable tenant not supported properly when faced with anti-social behaviour – Local Government Lawyer

Posted August 9th, 2023 in compensation, complaints, housing, landlord & tenant, local government, news, ombudsmen by tracey

‘The Local Government and Social Care Ombudsman and the Housing Ombudsman have jointly criticised Nottingham City Council and Nottingham City Homes (NCH) for the way they dealt with a woman’s antisocial behaviour complaints and subsequent requests to move house.’

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Local Government Lawyer, 8th August 2023

Source: www.localgovernmentlawyer.co.uk

‘Chaotic’ maternity unit ‘not fit for purpose’ rated inadequate by CQC – The Independent

Posted August 9th, 2023 in birth, hospitals, midwives, news, ombudsmen, pregnancy by tracey

‘A maternity unit has been given the lowest possible rating by the Care Quality Commission (CQC) after the regulator described it as a “chaotic environment which was not fit for purpose”.’

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The Independent, 9th August 2023

Source: www.independent.co.uk

Council “failed to act appropriately” under Equality Act during Anti-Social Behaviour case, finds Ombudsman – Local Government Lawyer

Posted August 8th, 2023 in compensation, housing, local government, mental health, news, ombudsmen by tracey

‘The Housing Ombudsman has told Sandwell Council to review its Reasonable Adjustments policy after the local authority “failed to act appropriately” under the Equality Act 2010 during an anti-social behaviour (ASB) case.’

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Local Government Lawyer, 8th August 2023

Source: www.localgovernmentlawyer.co.uk

Police officer cleared of gross misconduct over patka removal – BBC News

Posted August 4th, 2023 in disciplinary procedures, hate crime, news, ombudsmen, police, professional conduct, racism, Sikhism by tracey

‘A police sergeant has been cleared of gross misconduct after he removed the head covering of a Sikh man in custody.’

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BBC News, 3rd August 2023

Source: www.bbc.co.uk

Council told to pay £6,000 after condition of property forced family to share one bedroom – Local Government Lawyer

Posted August 1st, 2023 in compensation, housing, local government, news, ombudsmen by sally

‘The Housing Ombudsman has called on Barking and Dagenham Council to pay £6,000 to a resident after leaving her and her family of six in damp and mould for more than two-and-a-half years, in which they were eventually all forced to share one bedroom.’

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Local Government Lawyer, 31st July 2023

Source: www.localgovernmentlawyer.co.uk

Consumer Duty: ‘most significant change’ to UK financial services regulation in a decade comes into force – OUT-LAW.com

Posted August 1st, 2023 in complaints, consumer protection, financial regulation, news, ombudsmen by sally

‘The Consumer Duty, which comes into force today, is the “most significant change to financial services regulation” in a decade, according to one legal expert.’

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OUT-LAW.com, 31st July 2023

Source: www.pinsentmasons.com

Landlord L&Q told to pay out to tenants after finding of severe mismanagement – The Guardian

Posted July 27th, 2023 in compensation, housing, landlord & tenant, news, ombudsmen, repairs by sally

‘One of Britain’s biggest social landlords has been ordered to pay tenants more than £140,000 in compensation as a special investigation by the housing ombudsman revealed it was “dismissive” of tenants and found “severe maladministration” including in tackling disrepair and antisocial behaviour.’

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The Guardian, 27th July 2023

Source: www.theguardian.com