Category: complaints

Police payout review ‘unfair on sex pest doctor’s victims’ – BBC News

Posted September 6th, 2018 in compensation, complaints, doctors, news, police, sexual offences by tracey

‘A police force tried to reduce payouts to injured officers who had been examined during recruitment by a sex pest doctor, in an attempt to save money, the BBC has learned.
An investigation into Dr Reginald Bunting, a chief medical officer at Avon and Somerset Police, found he conducted unacceptable examinations. Victims say they were unfairly targeted when the force reviewed payouts. The force said the claims were “without merit”. A review into payouts to officers who had been forced to retire through injury while on duty was launched in 2013.’

Full Story

BBC News, 6th September 2018

Source: www.bbc.co.uk

Met police sergeant cleared over strip search of academic – The Guardian

Posted August 31st, 2018 in complaints, detention, disciplinary procedures, judicial review, news, police by tracey

‘A Metropolitan police officer who ordered the strip search of an academic, in part because she would not disclose her name while in detention, has been cleared by a disciplinary panel.’

Full Story

The Guardian, 30th August 2018

Source: www.theguardian.com

Pensions Ombudsman to overhaul dispute resolution – OUT-LAW.com

Posted August 28th, 2018 in complaints, consumer protection, dispute resolution, news, pensions by sally

‘The Pensions Ombudsman is planning to overhaul the way it handles pensions disputes over the coming year, it has said.’

Full Story

OUT-LAW.com, 24th August 2018

Source: www.out-law.com

GDPR prompts UK data protection complaints to double – OUT-LAW.com

Posted August 28th, 2018 in complaints, data protection, EC law, news by sally

‘The number of data protection complaints received by the UK’s data protection watchdog has doubled since the General Data Protection Regulation (GDPR) took effect.’

Full Story

OUT-LAW.com, 27th August 2018

Source: www.out-law.com

Universities face balancing act with serious misconduct complaints-handling – OUT-LAW.com

Posted August 16th, 2018 in complaints, disciplinary procedures, misfeasance, news, rape, universities by sally

‘The challenges universities face when handling complaints of alleged serious misconduct, and the significant implications of getting it wrong, has been highlighted in a recent case involving a US university.’

Full Story

OUT-LAW.com, 15th August 2018

Source: www.out-law.com

Equality watchdog attacks Boris Johnson’s ‘inflammatory’ remarks – The Guardian

Posted August 13th, 2018 in complaints, disciplinary procedures, equality, Islam, news, political parties by sally

‘The equalities watchdog has branded Boris Johnson’s comments on the burqa “inflammatory and divisive”, but said it has no powers to launch an investigation.’

Full Story

The Guardian, 10th August 2018

Source: www.theguardian.com

Local government complaints to Ombudsman rose 3.5% in 2017-18 – Local Government Lawyer

Posted July 26th, 2018 in complaints, local government, news, social services, statistics by sally

‘The Local Government and Social Care Ombudsman (LGO) received 17,452 complaints and enquiries about local government in 2017-18, compared with 16,863 in the previous year, its annual review of local government complaints – published today – has revealed.’

Full Story

Local Government Lawyer, 25th July 2018

Source: www.localgovernmentlawyer.co.uk

Alex Salmond Show tweets misled audience, says watchdog Ofcom – BBC News

Posted July 17th, 2018 in complaints, media, news by tracey

‘The Alex Salmond Show on Kremlin-backed TV channel RT breached broadcasting rules, media watchdog Ofcom has ruled. The regulator investigated “audience tweets” used in the former Scottish first minister’s show on the Russian broadcaster, which aired last year. It found they were presented as having come from viewers, but most were posted by people working on the programme.’

Full Story

BBC News, 16th July 2018

Source: www.bbc.co.uk

Gaia Pope: Police watchdog launches new probe over handling of rape allegation two years before teenager’s death – The Independent

Posted July 5th, 2018 in complaints, mental health, news, police, rape, suicide, victims, young persons by tracey

‘Police who failed to act on an allegation of rape made by Gaia Pope two years before her tragic death are under investigation in a fresh probe.’

Full Story

The Independent, 5th July 2018

Source: www.independent.co.uk

BSB and Bar Council warn about risks of online barrister reviews – Legal Futures

Posted July 3rd, 2018 in barristers, competition, complaints, consumer protection, internet, news by sally

‘The Bar Standards Board has warned consumers about the risks of choosing a barrister based on online reviews, while telling the profession that it needs to watch this fast-growing area.’

Full Story

Legal Futures, 3rd July 2018

Source: www.legalfutures.co.uk

Environment watchdog agrees first enforcement undertaking over odours – Local Government Lawyer

Posted June 28th, 2018 in complaints, enforcement, environmental health, environmental protection, news, waste by sally

‘The Environment Agency has for the first time accepted an enforcement undertaking (EU) for alleged permit breaches relating to odour at an installation.’

Full Story

Local Government Lawyer, 26th June 2018

Source: www.localgovernmentlawyer.co.uk

The Routemaster replica model that costs £1,150 and takes two years to complete – Daily Telegraph

Posted June 27th, 2018 in advertising, complaints, news by tracey

‘The advertising standards watchdog has banned a series of adverts promoting the chance to build the replica after it emerged it would take two years to complete , at a cost of more than £1,150.’

Full Story

Daily Telegraph, 27th June 2018

Source: www.telegraph.co.uk

European regulators report sharp rise in complaints after GDPR – The Guardian

Posted June 26th, 2018 in complaints, data protection, news by sally

‘The first month of GDPR has seen a sharp increase in the number of complaints to regulators across Europe, showing strong public interest in the new rules.’

Full Story

The Guardian, 26th June 2018

Source: www.theguardian.com

How effective is press regulation when it comes to accuracy? – Transparency Project

Posted June 25th, 2018 in complaints, media, news by sally

‘We recently complained to The Daily Mail about an inaccurate article compounded by a particularly misleading headline which extracted a minor fact from a judgment that had potential to make an attention grabbing headline, and made it sound as if it was what the case was all about. The headline was :

Nurse’s one-year-old son is taken from her care after she let him sit in a Bob The Builder toy car that was ‘inappropriate’ for his age.

Our complaint was rejected. We promised to progress our complaint to IPSO and to set out the basis of our complaint before we did so (on the basis that IPSO rules mean we can’t always publish the detail of complaints correspondence once we’ve entered the process).’

Full Story

Transparency Project, June 2018

Source: www.transparencyproject.org.uk

Revenge porn: One in three allegations dropped – BBC News

Posted June 14th, 2018 in anonymity, complaints, harassment, news, police, pornography, victims by tracey

‘One in three allegations of so-called revenge porn are withdrawn by the complainant, new figures show.’

Full Story

BBC News, 14th June 2018

Source: www.bbc.co.uk

Bar Council pours cold water on regulator’s complaints plans – Law Society’s Gazette

Posted June 6th, 2018 in barristers, complaints, consultations, news by tracey

‘he barristers’ representative body has poured cold water on proposals by the regulator to make the process of handling complaints from third parties more independent. In a consultation response the Bar Council said it disagreed with the Bar Standards Board’s (BSB) proposals to replace the professional conduct committee (PCC) with an independent decision-making body.’

Full Story

Law Society's Gazette, 5th June 2018

Source: www.lawgazette.co.uk

TSB letter error ‘may have broken law’- BBC News

Posted June 4th, 2018 in banking, complaints, data protection, news by sally

‘Some TSB customers receiving letters acknowledging a complaint over the recent IT meltdown have also been sent other customers’ details.’

Full Story

BBC News, June 2018

Source: www.bbc.co.uk

No point complaining about a barrister’s conduct to head of chambers or BSB, says judge – Legal Futures

Posted June 1st, 2018 in barristers, bias, complaints, judges, news by sally

‘Complaining about a barrister’s conduct in a written ruling is usually a better way of a judge highlighting concerns than contacting their head of chambers or regulator, the Employment Appeal Tribunal has said.’

Full Story

Legal Futures, 1st June 2018

Source: www.legalfutures.co.uk

Council criticised after care home banned daughter from visiting mother – Local Government Lawyer

Posted June 1st, 2018 in care homes, complaints, local government, news, ombudsmen by sally

‘A Liverpool care home should not have banned a daughter from visiting her mother without warning, the Local Government and Social Care Ombudsman has said.’

Full Story

Local Government Lawyer, 31st May 2018

Source: www.localgovernmentlawyer.co.uk

Katie Hopkins wins complaint against Mirror for ketamine headline – The Guardian

Posted May 25th, 2018 in complaints, internet, media, news by sally

‘Katie Hopkins has won a complaint against the Mirror after a report on the newspaper’s website left the impression that she was prevented from leaving South Africa for taking drugs rather than because she had been detained for allegedly spreading racial hatred.’

Full Story

The Guardian, 24th May 2018

Source: www.theguardian.com