Council decides to block new cafe from opening in empty shop because it has too many coffee shops – Daily Telegraph

Posted November 15th, 2018 in competition, complaints, local government, news, planning by tracey

‘Coffee shop fatigue in a coastal town has resulted in a council blocking a new cafe from opening in a store left empty for a year.’

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Daily Telegraph, 14th November 2018

Source: www.telegraph.co.uk

Iceland Christmas advert ‘ban’ a ‘misunderstanding’, says advisory body – The Independent

Posted November 15th, 2018 in advertising, complaints, environmental protection, news by tracey

‘The outcry over the Iceland Christmas advert that was apparently banned is based on a “misunderstanding”, advertising industry advisory body Clearcast has said.’

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The Independent, 14th November 2018

Source: www.independent.co.uk

Final salary pension transfers stall as High Court throws rules into doubt – Daily Telegraph

Posted November 12th, 2018 in banking, complaints, financial regulation, news, ombudsmen, pensions by tracey

‘People who attempt to swap final salary company pensions for cash are being left in limbo following a controversial legal judgment.’

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Daily Telegraph, 12th November 2018

Source: www.telegraph.co.uk

Ryanair was ‘woeful’, say lawyers for racially abused passenger – The Guardian

Posted November 7th, 2018 in airlines, compensation, complaints, news, racism by sally

‘Lawyers acting for a passenger who was racially abused on a Ryanair flight have demanded an apology and compensation from the airline, describing its response as “woeful”.’

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The Guardian, 5th November 2018

Source: www.theguardian.com

Barristers becoming as vulnerable to cyber-attacks as solicitors – Legal Futures

‘Increased use of technology at the Bar and in the court system has left barristers as vulnerable to cyber-attacks as solicitors, the Bar Standards Board (BSB) has warned.’

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Legal Futures, 1st November 2018

Source: www.legalfutures.co.uk

NDAs in spotlight as Court of Appeal gags newspaper – Law Society’s Gazette

‘A Court of Appeal ruling barring the publication of allegations that a ‘leading businessman’ sexually harassed and racially abused employees has re-ignited the debate over the use of non-disclosure agreements (NDAs) in settlements. In ABC and others v Telegraph Media Group, Sir Terence Etherton, Lord Justice Underhill and Lord Justice Henderson granted a temporary injunction preventing the Telegraph from publishing what the newspaper says is the result of eight months of investigation into the behaviour of an individual identified as ‘ABC’.’

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Law Society's Gazette, 24th October 2018

Source: www.lawgazette.co.uk

Ford, Fiat and Nissan ads banned for dangerous driving – BBC News

Posted October 24th, 2018 in advertising, complaints, dangerous driving, news, ombudsmen, road safety by tracey

‘Three different carmakers have had ads banned for encouraging unsafe driving.’

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BBC News, 23rd October 2018

Source: www.bbc.co.uk

Universities: Is free speech under threat? – BBC News

‘A Parliamentary inquiry has reported, regulator the Office for Students has threatened to fine universities that fail to uphold free speech and the Equality and Human Rights Commission is drawing up guidelines for universities.’

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BBC News, 23rd October 2018

Source: www.bbc.co.uk

Breast enlargement ads shown during Love Island banned by ASA – The Guardian

Posted October 17th, 2018 in advertising, complaints, cosmetic surgery, mental health, news, ombudsmen, women by sally

‘Adverts for breast enhancement surgery that were shown during ITV Two’s Love Island have been banned by the advertising watchdog after it backed campaigners who complained they were exploitative of young women’s insecurities.’

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The Guardian, 17th October 2018

Source: www.theguardian.com

End of ‘buying off’ sexual assault victims hailed by campaigners, as gagging orders set to be banned – Daily Telegraph

‘Victims campaigners have welcomed plans to outlaw gagging orders which prevent employees from disclosing sexual abuse at the hands of their bosses. The plans, which will be introduced as part of the domestic abuse bill, will stop companies from drawing up agreements that bar workers from going to the police.’

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Daily Telegraph, 14th October 2018

Source: www.telegraph.co.uk

Woman’s Own forced to print front-page correction about actor – The Guardian

Posted October 10th, 2018 in communicating false information, complaints, media, news, ombudsmen, women by sally

‘The former Coronation Street star Denise Welch has forced Woman’s Own to print a front-page correction after the magazine made false claims about her without any evidence, in a move that could have repercussions for other glossy gossip publications.’

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The Guardian, 9th October 2018

Source: www.theguardian.com

Costa Coffee advert banned for criticising avocado breakfasts – BBC News

Posted October 3rd, 2018 in advertising, complaints, food, news, ombudsmen by sally

‘An advert for Costa Coffee has been banned for urging customers to buy a bacon roll rather than avocados.’

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BBC News, 3rd October 2018

Source: www.bbc.co.uk

£150,000 fine for claims firm that made “abusive” calls – Legal Futures

Posted October 2nd, 2018 in advertising, complaints, fines, news, telecommunications by sally

‘A Manchester firm has been fined £150,000 for making thousands of nuisance direct marketing phone calls for personal injury claims that some complainants described as abusive.’

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Legal Futures, 2nd October 2018

Source: www.legalfutures.co.uk

Who can complain of statutory nuisance? – Nearly Legal

Posted October 2nd, 2018 in complaints, environmental protection, housing, news, nuisance by sally

‘The question in the rather wonderfully titled Watkins v Aged Merchant Seamen’s Homes & Anor (2018) EWHC 2410 (Admin) was whether a former licensee who remained in occupation after a possession order could bring a complaint of statutory nuisance under Environmental Protection Act 1990 and ‘prove’ the condition of the property at the time of the hearing in the Magistrates Court. There are all sorts of things flying about in the background of this judgment, including off stage judicial review proceedings, but the key issue is what sort of status an occupier has to have to bring (and continue) an EPA 1990 prosecution.’

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Nearly Legal, 30th September 2018

Source: nearlylegal.co.uk

Barristers not making harassment complaints to regulator – Legal Futures

‘Reports of sexual harassment at the Bar are not turning into formal complaints to barristers’ regulator, new figures have shown.’

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Legal Futures, 1 October 2019

Source: www.legalfutures.co.uk

BSB improves efficiency in complaint handling – Bar Standards Board

Posted September 28th, 2018 in barristers, complaints, press releases by tracey

‘The Bar Standards Board (BSB) has today published its Enforcement Report for 2017-18. The report provides an overview of the regulator’s enforcement work during the year and includes statistics about the volume, trends and outcomes of complaints about barristers, including disciplinary proceedings.’

Full press release

Bar Standards Board, 28th September 2018

Source: www.barstandardsboard.org.uk

Council secures Ofcom ruling in complaint of unfairness against Piers Morgan – Local Government Lawyer

Posted September 27th, 2018 in armed forces, complaints, housing, local government, media, news by tracey

‘Herefordshire Council has welcomed regulator Ofcom’s decision to partly uphold a complaint of unfairness that it made against television presenter Piers Morgan.’

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Local Government Lawyer, 27th September 2018

Source: www.localgovernmentlawyer.co.uk

Celebrity Big Brother to be investigated by Ofcom – BBC News

Posted September 25th, 2018 in assault, complaints, media, news by sally

‘Ofcom is to launch an inquiry into Celebrity Big Brother after it received more than 25,000 complaints about Roxanne Pallett’s allegation she was physically abused by Ryan Thomas.’

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BBC News, 24th September 2018

Source: www.bbc.co.uk

Websites of Kinder chocolate banned over ads targeting children – The Guardian

Posted September 19th, 2018 in advertising, children, complaints, food, health, internet, news by sally

‘A series of websites, an app and a YouTube channel promoting Kinder chocolate and toys have been banned in the UK for aiming junk food advertising at children.’

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The Guardian, 19th September 2018

Source: www.theguardian.com

Pensions Ombudsman revamps approach to ‘distress and inconvenience’ awards – OUT-LAW.com

Posted September 18th, 2018 in compensation, complaints, consumer protection, maladministration, news, pensions by sally

‘The UK’s Pensions Ombudsman has introduced a fixed-amount award to compensate individuals who have suffered “distress and inconvenience” as a result of the maladministration of a pensions scheme.’

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OUT-LAW.com, 17th September 2018

Source: www.out-law.com