Charity launches super-complaint against police for treating slavery victims as criminals, rather than protecting them from perpetrators – Daily Telegraph

‘Police forces face a super-complaint over their alleged failure to protect victims of modern slavery.’

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Daily Telegraph, 25th March 2019

Source: www.telegraph.co.uk

Judge who banged her head on a desk during a court hearing was being ‘sarcastic and condescending” investigation rules – Daily Telegraph

Posted March 21st, 2019 in children, complaints, contact orders, families, family courts, judges, news, standards by tracey

‘ A “sarcastic and condescending” judge who banged her head on her desk after a member of the public appeared before her at a family court hearing has been reprimanded.’

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Daily Telegraph, 20th March 2019

Source: www.telegraph.co.uk

Brexit food stockpiling loan ad banned – BBC News

Posted March 20th, 2019 in advertising, brexit, complaints, food, news by sally

‘A financial services company has been ordered not to reuse an advert in which it tried to persuade people to take out a loan, in case they wanted to stockpile food because of Brexit.’

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BBC News, 20th March 2019

Source: www.bbc.co.uk

Tenants in England not being protected from revenge evictions, study finds – The Guardian

Posted March 18th, 2019 in complaints, landlord & tenant, local government, news, statistics by tracey

‘Just one in 20 private tenants who complain to their council about poor living conditions gets protection from a revenge eviction by their landlord, according to figures released today.’

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The Guardian, 18th March 2019

Source: www.theguardian.com

FCA confirms new ombudsman service award limit – OUT-LAW.com

Posted March 12th, 2019 in compensation, complaints, financial regulation, news, ombudsmen by sally

‘Financial firms could be ordered to pay up to £350,000 in compensation by a UK ombudsman in response to complaints raised about their acts or omissions from April this year.’

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OUT-LAW.com, 11th March 2019

Source: www.out-law.com

Youth prison put inmates in solitary confinement for up to 23 hours a day – The Guardian

‘A prison for young adults has been placed in special measures by the government after it was found that inmates were locked alone in their cells for up to 23 hours a day – a practice campaigners have described as de facto solitary confinement.’

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The Guardian, 9th March 2019

Source: www.theguardian.com

Equality watchdog to decide if Labour broke law over antisemitism – The Guardian

‘Britain’s equality watchdog is close to deciding if it will launch an inquiry into whether the Labour party’s handling of antisemitism cases complies with equalities law.’

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The Guardian, 6th March 2019

Source: www.theguardian.com

Lip filler advert banned after it suggested procedure was ‘as commonplace’ as getting haircut – Daily Telegraph

Posted February 27th, 2019 in advertising, children, complaints, cosmetic surgery, news, ombudsmen by tracey

‘An advert for lip fillers has been banned for suggesting the procedure was “as commonplace as getting your hair done”.’

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Daily Telegraph, 27th February 2019

Source: www.telegraph.co.uk

Bar Council urges barristers to call out judicial bullying – Legal Futures

Posted February 25th, 2019 in barristers, bullying, codes of practice, complaints, judges, judiciary, news by tracey

‘The Bar Council has called on barristers to take action over bullying by judges that they experience or witness, and is looking at a new approach to overcome reluctance to report incidents.’

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Legal Futures, 25th February 2019

Source: www.legalfutures.co.uk

Stephen Lawrence: How has his murder changed policing? – BBC News

‘Twenty years ago, an inquiry into the death of teenager Stephen Lawrence called for an overhaul of police procedures and attitudes towards race. But how much has changed?’

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BBC News, 19th February 2019

Source: www.bbc.co.uk

Lawyers investigated over Sir Philip Green’s gagging orders – Daily Telegraph

‘The regulator has begun an investigation into solicitors involved in gagging Sir Philip Green’s staff in a move which could result in sanctions including being struck off, the Telegraph can reveal. The Solicitors Regulation Authority (SRA) is understood to be looking into the grievance procedure and subsequent non-disclosure agreements (NDAs) signed by at least one of Sir Philip’s previous employees who accused the billionaire of sexual harassment.’

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Daily Telegraph, 11th February 2019

Source: www.telegraph.co.uk

Judge apologises after dozing off during High Court hearing – Daily Telegraph

Posted February 12th, 2019 in complaints, family courts, judges, news by tracey

‘A High Court judge has “expressed remorse” after falling asleep during a hearing.’

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Daily Telegraph, 11th February 2019

Source: www.telegraph.co.uk

Jailed MP Fiona Onasanya to have three-month prison sentence reviewed – The Independent

‘Jailed MP Fiona Onasanya is to have her three-month prison sentence reviewed following a complaint that is unduly lenient.’

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The Independent, 1st February 2019

Source: www.independent.co.uk

Ombudsman upholds 11 complaints against council over SEN provision in two years – Local Government Lawyer

‘The Local Government and Social Care Ombudsman has criticised Norfolk County Council over its provision for children with special education needs after upholding 11 complaints in two years.’

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Local Government Lawyer, 16th January 2019

Source: www.localgovernmentlawyer.co.uk

Norfolk council rebuked over special needs provision – The Guardian

Posted January 16th, 2019 in complaints, local government, news, ombudsmen, special educational needs by sally

‘The local government ombudsman has reprimanded a local authority over its provision for children with special educational needs after upholding 11 complaints against the council over the last two years.’

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The Guardian, 16th January 2018

Source: www.theguardian.com

Ofsted wins appeal over fairness of complaints procedures in special measures cases – Local Government Lawyer

Posted January 7th, 2019 in appeals, complaints, education, news, standards by sally

‘The Court of Appeal has ruled that a judge was wrong to conclude that Ofsted’s complaints procedures were unfair in serious weakness/special measures cases, and that it was wrong to quash an inspection report.’

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Local Government Lawyer, 2nd January 2019

Source: www.localgovernmentlawyer.co.uk

Financial Conduct Authority brings in new push payment complaints rules – OUT-LAW.com

Posted December 18th, 2018 in complaints, financial regulation, fraud, news by sally

‘The UK’s Financial Conduct Authority (FCA) has confirmed it is to make it easier for victims of authorised push payment (APP) fraud to make a complaint about a transaction.’

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OUT-LAW.com, 18th December 2018

Source: www.out-law.com

Oxbridge applicants misled by personal statements company, Advertising Standards Authority rules – Daily Telegraph

Posted December 12th, 2018 in advertising, complaints, consumer protection, news, universities by sally

‘Oxbridge applicants purchasing £150 pre-written personal statement were misled after believing they could pass them off as their own work, the Advertising Standards Authority has ruled.’

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Daily Telegraph, 12th December 2018

Source: www.telegraph.co.uk

Boohoo ‘broke advertising rules’, BBC Watchdog finds – BBC News

Posted December 5th, 2018 in advertising, complaints, news, ombudsmen, sale of goods, select committees, time limits by sally

‘Boohoo, the fast fashion retailer, broke Advertising Standards Authority rules with “misleading” promotions.’

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BBC News, 5th December 2018

Source: www.bbc.co.uk

Ryanair faces legal action over refusal to refund cancelled flights – The Guardian

Posted December 5th, 2018 in airlines, compensation, complaints, EC law, industrial action, news, ombudsmen by sally

‘The UK’s Civil Aviation Authority is taking legal action against Ryanair over the airline’s refusal to compensate thousands of UK customers affected by flight disruption over the summer.’

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The Guardian, 5th December 2018

Source: www.theguardian.com