Smiley Culture death: No crime committed, says IPCC – BBC News

Posted November 29th, 2011 in complaints, homicide, inquests, news, police by sally

“An investigation into the police operation during which reggae singer Smiley Culture died has found no evidence of a criminal offence.”

Full story

BBC News, 29th November 2011

Source: www.bbc.co.uk

London riots: IPCC responds to recent Duggan press reports – BBC News

Posted November 24th, 2011 in complaints, media, news, police, violent disorder by sally

“The police watchdog has said it was ‘disappointing’ members of a panel set up to oversee its inquiry into Mark Duggan’s shooting recently quit.”

Full story

BBC News, 24th November 2011

Source: www.bbc.co.uk

Anglesey ex-police worker sentenced for indecent mages – BBC News

“A former North Wales Police worker has been given a suspended jail sentence after admitting making and possessing indecent images of children.”

Full story

BBC News, 23rd November 2011

Source: www.bbc.co.uk

Lynx’s Lucy Pinder ads banned by ASA – The Guardian

Posted November 23rd, 2011 in advertising, complaints, news, ombudsmen, women by sally

“An internet ad campaign for Lynx deodorant, featuring model and reality TV star Lucy Pinder in a series of provocative poses, has been banned for a range of offences including objectifying women.”

Full story

The Guardian, 23rd November 2011

Source: www.guardian.co.uk

Groupon ad ‘pressuring’ consumers into hurried cosmetic surgery is banned – The Guardian

Posted November 23rd, 2011 in advertising, complaints, electronic mail, medical treatment, news, ombudsmen by sally

“A promotion email from Groupon offering discounted cosmetic surgery, including breast enlargement, has been banned for “pressuring” consumers into hurriedly making potentially life-changing decisions in just a few hours.”

Full story

The Guardian, 23rd November 2011

Source: www.guardian.co.uk

Wannabe porn stars lodge complaint with ad watchdog – The Guardian

Posted November 16th, 2011 in advertising, complaints, news, ombudsmen, pornography by sally

“Two wannabe adult film stars who failed to get work after responding to a job ad seeking new talent have lodged a complaint with the advertising watchdog to find out why they were rejected.”

Full story

The Guardian, 16th November 2011

Source: www.guardian.co.uk

Dog owner bites off more than he can chew with Pedigree ad complaint – The Guardian

Posted November 16th, 2011 in advertising, complaints, news, ombudsmen by sally

“Ad watchdog dismisses complaint that dog treats lasted less than a minute despite maker admitting its claims were ‘puffery’.”

Full story

The Guardian, 16th November 2011

Source: www.guardian.co.uk

Press regulation poses a real danger, says Patten – BBC News

Posted November 14th, 2011 in complaints, freedom of expression, media, news by sally

“Statutory regulation of the press would ‘pose a real danger,’ BBC Trust chairman Lord Patten has told the Society of Editors conference.”

Full story

BBC News, 13th November 2011

Source: www.bbc.co.uk

PCC chairman Lord Hunt: the greater challenge is with bloggers – The Guardian

Posted November 14th, 2011 in complaints, freedom of expression, media, news by sally

“He quotes Wilkes and Thatcher, admits he doesn’t know much about how papers work, and reveals how he will run the PCC.”

Full story

The Guardian, 13th November 2011

Source: www.guardian.co.uk

Marc Jacobs’ Dakota Fanning ad banned for being ‘sexually provocative’ – The Guardian

Posted November 9th, 2011 in advertising, children, complaints, news by tracey

“Watchdog rules advert was irresponsible and likely to cause serious offence after complaints that it sexualised children.”

Full story

The Guardian, 9th November 2011

Source: www.guardian.co.uk

Gordon Brown wins ruling over Sunday Telegraph’s ‘Murdoch rant’ story – The Guardian

Posted November 8th, 2011 in codes of practice, complaints, media, news by sally

“Gordon Brown has won a Press Complaints Commission ruling that a Sunday Telegraph article claiming he told Rupert Murdoch in a phone conversation that he would “smash the tycoon’s media empire” was inaccurate and misleading.”

Full story

The Guardian, 7th November 2011

Source: www.guardian.co.uk

IPCC to probe Scotland Yard after London ‘gang’ shooting – The Independent

Posted November 8th, 2011 in complaints, gangs, news, police, violence by sally

“Scotland Yard will be investigated after officers sent to protect mourners at the funeral of a teenager with suspected gang links failed to prevent the shooting of one of his friends when he left the cemetery.”

Full story

The Independent, 5th November 2011

Source: www.independent.co.uk

Ombudsman will name lawyers and firms ‘in public interest’ – Law Society’s Gazette

Posted November 7th, 2011 in complaints, disclosure, legal ombudsman, legal services, news, public interest by sally

“The Legal Ombudsman has taken the highly controversial decision to name lawyers and law firms in circumstances where there is a ‘pattern of complaints’ against them or when it is in the ‘public interest’ to do so.”

Full story

Law Society’s Gazette, 7th November 2011

Source: www.lawgazette.co.uk

Freedom from Suspicion: Surveillance Reform for a Digital Age – Justice

Posted November 4th, 2011 in complaints, electronic mail, interception, investigatory powers, news, privacy by tracey

“In this new major report, supported by the Joseph Rowntree Charitable Trust, JUSTICE calls for a fundamental overhaul of the Regulation of Investigatory Powers Act in order to protect the right of individual privacy from unnecessary, unwarranted and unchecked state intrusion.”

Full report

Justice, 4th Novemver 2011

Source: www.justice.org.uk

Law against phone hacking is not working, says civil liberties group – The Guardian

Posted November 4th, 2011 in complaints, electronic mail, interception, investigatory powers, news, privacy by tracey

“Regulation of Investigatory Powers Act fails to protect individuals from illegal surveillance, according to Justice.”

Full story

The Guardian, 4th November 2011

Source: www.guardian.co,uk

Npower fined £2m by Ofgem – Daily Telegraph

Posted October 31st, 2011 in complaints, consumer protection, fines, news, utilities by sally

“Ofgem has handed npower a £2 million penalty for breaching regulations in handling customer complaints.”

Full story

Daily Telegraph, 31st October 2011

Source: www.telegraph.co.uk

Office of Fair Trading takes steps to shut Yes Loans – BBC News

Posted October 31st, 2011 in complaints, consumer credit, consumer protection, loans, news by sally

“The Office of Fair Trading (OFT) is taking steps to close down a company which claims to process thousands of loan applications a week.”

Full story

BBC News, 29th October 2011

Source: www.bbc.co.uk

New requirements for first tier complaints handling – Bar Standards Board

Posted October 28th, 2011 in barristers, complaints, press releases, professional conduct by tracey

“Following extensive consultation with the Bar, practice managers and senior clerks, we are now in a position to release the final requirements for Chambers in relation to first tier complaints handling. These arrangements have been approved by the Legal Services Board. The requirements place an obligation on Chambers and barristers to ensure that the lay client is aware of their right to complain to Chambers and to the Legal Ombudsman.”

Full story

Bar Standards Board, 25th October 2011

Source: www.barstandardsboard.org.uk

NHS maternity deaths: patients still at risk, Care Quality Commission warns – The Guardian

Posted October 28th, 2011 in birth, complaints, hospitals, news by tracey

“Watchdog publishes damning report into deaths at two London hospitals, Queen’s in Romford and King George’s in Goodmayes.”

Full story

The Guardian, 27th October 2011

Source: www.guardian.co.uk

Solicitors from Hell owner’s defamation bid was ‘abuse of court process’ – The Lawyer

Posted October 21st, 2011 in complaints, defamation, internet, Law Society, news by sally

“Mr Justice Tugendhat has dismissed a £1m defamation claim launched against Law Society chief executive Des Hudson by Solicitors from Hell owner Rick Kordowksi, branding the bid ‘an abuse of the court process’.”

Full story

The Lawyer, 21st October 2011

Source: www.thelawyer.com