Watchdog warns of difficulty over challenging state decisions – The Guardian

Posted October 21st, 2011 in complaints, news, ombudsmen, tribunals by tracey

“The government is making it more difficult for the public to challenge decisions made by the state, the official watchdog for complaints has warned.”

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The Guardian, 21st October 2011

Source: www.guardian.co.uk

Press regulation should be ‘all inclusive’, says Lord Judge – The Guardian

Posted October 20th, 2011 in complaints, media, news by tracey

“Lord Judge, the Lord Chief Justice, said that Richard Desmond and other newspaper owners should not be allowed to duck out of regulation by a reformed Press Complaints Commission (PCC).”

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The Guardian, 19th October 2011

Source: www.guardian.co.uk

IPCC says police failed murdered young mother – The Independent

Posted October 18th, 2011 in complaints, domestic violence, murder, news, police, reports by sally

“A young mother was beaten to death by her violent ex-partner after police failed to intervene 11 times, investigators said today.”

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The Independent, 18th October 2011

Source: www.independent.co.uk

Advertising watchdog may dismiss competitor complaints without investigation – OUT-LAW.com

Posted October 17th, 2011 in advertising, complaints, dispute resolution, news by sally

“The UK’s advertising watchdog may not investigate complaints businesses make about rivals’ adverts if the complaining firms have not tried to resolve the disputes with their competitors first.”

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OUT-LAW.com, 17th October 2011

Source: www.out-law.com

Ofcom to investigate ITV over ‘IRA’ video game footage – The Guardian

Posted October 11th, 2011 in complaints, media, news, video games, video recordings by sally

“Media regulator Ofcom has launched an investigation into how ITV mistakenly included video game footage in a documentary that supposedly showed the IRA shooting down a helicopter with weapons supplied by Muammar Gaddafi.”

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The Guardian, 10th October 2011

Source: www.guardian.co.uk

ICO issues guidance on complaint files disclosure – OUT-LAW.com

Posted October 11th, 2011 in complaints, data protection, disclosure, freedom of information, news by sally

“Organisations do not have to issue all the information stored in complaint files in order to comply with individuals’ personal data access requests, the UK’s data protection watchdog has said.”

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OUT-LAW.com, 10th October 2011

Source: www.out-law.com

So far so good: the Legal Ombudsman celebrates a smooth first year – The Guardian

Posted October 10th, 2011 in complaints, legal ombudsman, legal services, news by sally

“Independent body fielding complaints against lawyers has come in under budget, and with a positive reaction from the profession.”

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The Guardian, 7th October 2011

Source: www.guardian.co.uk

Advertising watchdog will report record complaint figures following extension of its remit – OUT-LAW.com

Posted October 6th, 2011 in advertising, complaints, internet, news, statistics by sally

“The Advertising Standards Authority (ASA) has said that it is set to report record annual complaints figures as a result of changes to its responsibilities earlier this year. It said that almost one third of complaints are now about online advertising falling under its extended remit.”

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OUT-LAW.com, 5th October 2011

Source: www.out-law.com

David Starkey cleared over ‘racist’ Newsnight remarks – Daily Telegraph

Posted October 4th, 2011 in complaints, media, news, racism by tracey

“David Starkey, the historian, has been cleared by the broadcasting watchdog over comments he made on newsnight that led to complaints he had been racist.”

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Daily Telegraph, 3rd October 2011

Source: www.telegraph.co.uk

Reform options for media regulation – The Guardian

Posted October 3rd, 2011 in complaints, media, news by sally

“Hugh Tomlinson QC analyses the various options for replacing the Press Complaints Commission.”

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The Guardian, 30th September 2011

Source: www.guardian.co.uk

Ofcom lays down the law on raunchy videos before the 9pm watershed – The Guardian

Posted September 30th, 2011 in complaints, media, news, obscenity by tracey

“Ofcom has ordered UK broadcasters to be more careful about showing sexually explicit music videos before the 9pm watershed. The regulator issued new guidance on Friday, focusing on the visual as well as the verbal content of some music videos in a bid to tighten the enforcement of existing watershed rules.”

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The Guardian, 30th September 2011

Source: www.guardian.co.uk

Professional Conduct Department: Diversity Report 2009/10 – Bar Standards Board

Posted September 30th, 2011 in barristers, complaints, diversity, news, professional conduct by tracey

“We have analysed the gender, ethnicity and disability profiles of barristers who were the subject of complaints in 2009 and 2010; and, in relation to external complaints, the complainants who submitted the complaints. We monitor diversity in our complaints handling and disciplinary system to ensure that we conduct our regulatory activities fairly and in accordance with our duty to promote equality and eliminate discrimination.”

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Bar Standards Board, 30th September 2011

Source: www.barstandsboard.org.uk

Lawyers slam ‘chaotic’ asylum unit – Law Society’s Gazette

Posted September 30th, 2011 in asylum, complaints, news by tracey

“”The UK’s system for registering asylum claims is chaotic and unworkable and urgently needs a root-and-branch overhaul, lawyers’ groups allege. Problems at the ‘Kafkaesque’ asylum screening unit in Croydon, the only such unit remaining after a similar unit in Liverpool closed in 2009, have prompted angry letters to the UK Border Agency from the Law Society and Immigration Lawyers Practitioners Association (ILPA).”

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Law Society’s Gazette, 29th September 2011

Source: www.lawgazette.co.uk

Met spending inquiry led to conviction of six officers, says IPCC – The Guardian

Posted September 29th, 2011 in complaints, disciplinary procedures, expenses, fraud, news, police by sally

“A four-year inquiry into £3.7m worth of ‘unreconciled’ spending on corporate credit cards by members of Scotland Yard has led to the conviction of six officers, and the disciplining of 34 others, the Independent Police Complaints Commission (IPCC) said.”

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The Guardian, 28th September 2011

Source: www.guardian.co.uk

Super complaint filed over £1bn foreign currency fees – The Guardian

Posted September 21st, 2011 in complaints, consumer protection, fees, news, ombudsmen, unfair commercial practices by michael

“The Office of Fair Trading is to investigate whether UK holidaymakers are paying too much for foreign currency following a super-complaint by a consumer watchdog.”

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The Guardian, September 21st 2011

Source: www.guardian.co.uk

Louise Mensch complaint over New Statesman’s Sarah Palin claims upheld – The Guardian

Posted September 21st, 2011 in complaints, media, news, ombudsmen by michael

“The press watchdog has upheld a complaint from Louise Mensch about three New Statesman articles that claimed the Conservative MP ‘identifies closely’ with the Tea Party politician Sarah Palin.”

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The Guardian, 20th September 2011

Source: www.guardian.co.uk

Wales fan Michael Dye’s family complain about coverage – BBC News

Posted September 19th, 2011 in complaints, homicide, media, news by tracey

“The family of a Wales fan who died after suffering head injuries at Wembley have complained about some of the media coverage of the incident.”

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BBC News, 19th September 2011

Source: www.bbc.co.uk

Press watchdog rules against private investigator – The Guardian

Posted September 16th, 2011 in complaints, media, news, private investigators by tracey

“The Press Complaints Commission has dismissed complaints lodged by a private investigator at the centre of covert intelligence -gathering operations on campaigners.”

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The Guardian, 16th September 2011

Source: www.guardian.co.uk

Misconduct not proven for Fiona Pilkington officers – BBC News

Posted September 16th, 2011 in complaints, harassment, news, police, professional conduct by tracey

“Four Leicestershire police officers have been cleared of misconduct after a woman killed herself and her daughter blaming repeated harassment.”

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BBC News, 16th September 2011

Source: www.bbc.co.uk

 

Football club reports tabloids’ fan death coverage to press watchdog – OUT-LAW.com

Posted September 15th, 2011 in complaints, media, news by tracey

“A Welsh football club has claimed that three national newspapers’ coverage on the death of a fan at a recent international match breached reporting rules.”

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OUT-LAW.com, 14th September 2011

Source: www.out-law.com