Nurse murdered by husband was failed by police, IPCC rules – The Guardian

Posted January 20th, 2012 in complaints, domestic violence, harassment, murder, news, police by tracey

“A nurse who was murdered by her estranged husband was failed by police who dismissed her complaint that he was harassing her as a case of ‘bickering adults.'”

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The Guardian, 20th January 2012

Source: www.guardian.co.uk

Direct Line and Churchill fined for file tampering – BBC News

Posted January 20th, 2012 in complaints, data protection, financial regulation, insurance, news by tracey

“Insurance firms Direct Line and Churchill – both owned by RBS – have been fined £2.17m for tampering with customer complaint files before submitting them to the Financial Services Authority (FSA).”

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BBC News, 18th January 2012

Source: www.bbc.co.uk

Press regulation ‘needs state support’ – The Guardian

Posted January 17th, 2012 in codes of practice, complaints, legislation, media, news, privacy by sally

“‘Statutory underpinning’ may be required to bolster the authority of a revived Press Complaints Commission, the culture secretary has suggested.”

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The Guardian, 16th January 2012

Source: www.guardian.co.uk

Merseyside Police refer Gilfoyle case diaries to IPCC – BBC News

Posted January 16th, 2012 in complaints, evidence, miscarriage of justice, murder, news, police by sally

“The retention by Merseyside Police of the diaries of a woman whose husband was convicted of her murder is to be examined by the Independent Police Complaints Commission (IPCC).”

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BBC News, 13th January 2012

Source: www.bbc.co.uk

Legal Services Board and Office for Legal Complaints triennial reviews – Ministry of Justice

Posted January 10th, 2012 in complaints, Legal Services Board, news by sally

“The Government’s response to the Public Administration Select Committee report ‘Smaller Government: Shrinking the Quango state’ sets out the plans for reforming public bodies. It includes new triennial review requirements for non-departmental public bodies (NDPB).”

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Ministry of Justice, 10th January 2012

Source: www.justice.gov.uk

Met Police corruption: Officers allowed to resign – BBC News

Posted January 3rd, 2012 in complaints, corruption, disciplinary procedures, news, police by tracey

“More than 130 Metropolitan Police (Met) officers were allowed to resign rather than facing misconducts panels over the last year, figures have shown.”

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BBC News, 2nd January 2012

Source: www.bbc.co.uk

Phones4U’s ghost advert complaints rejected by ASA – BBC News

Posted December 21st, 2011 in advertising, complaints, news, ombudsmen by tracey

“More than 500 viewers who complained that a television advert showing a ghost-like girl was ‘distressing’ have had their complaints rejected.”

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BBC News, 21st December 2011

Source: www.bbc.co.uk

Big Brother F-words land Channel 5 in trouble – The Guardian

Posted December 20th, 2011 in codes of practice, complaints, media, news by tracey

“Ofcom has ruled that Channel 5 broke the broadcasting code for repeatedly airing clips of Big Brother housemates using the word ‘fuck’ immediately after 9pm – in once case the expletive was used just 11 seconds after the watershed.”

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The Guardian, 19th December 2011

Source: www.guardian.co.uk

Jeremy Clarkson: Ofcom launches inquiry over Top Gear host’s execute rant – Daily Telegraph

Posted December 20th, 2011 in complaints, media, news by tracey

“Jeremy Clarkson, the Top Gear presenter, has been placed under investigation by the television watchdog over his comments calling for public sector strikers to be executed.”

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Daily Telegraph, 19th December 2011

Source: www.telegraph.co.uk

Shamed hospital accused of leaving dying patients to starve – Daily Telegraph

Posted December 19th, 2011 in class actions, complaints, hospitals, news by tracey

“Lawyers are planning a ‘class action’ on behalf of 23 families who contacted them with ‘shocking’ claims of indignities and the most basic failings in care. They believe the families who have contacted them so far about care at Alexandra Hospital, in Redditch, West Midlands, may represent ‘the tip of the iceberg’.”

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Daily Telegraph, 17th December 2011

Source: www.telegraph.co.uk

Assisted suicide: GMC to publish guidance – BBC News

Posted December 16th, 2011 in assisted suicide, complaints, disciplinary procedures, doctors, news by tracey

“Guidance on how to deal with complaints against doctors who may have assisted in suicides will be published by the General Medical Council.”

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BBC News, 16th December 2011

Source: www.bbc.co.uk

‘Sexist’ Ryanair ad faces inquiry – The Guardian

Posted December 14th, 2011 in advertising, complaints, news, ombudsmen, women by sally

“The advertising watchdog is to launch an investigation into an ad campaign by Ryanair featuring a scantily-clad flight attendant after complaints that it made it cabin crew look like ‘glamour models’.”

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The Guardian, 13th December 2011

Source: www.guardian.co.uk

PCC proposes wide-ranging shakeup of press self-regulation – The Guardian

Posted December 8th, 2011 in complaints, media, news by tracey

“Newspapers would be obliged to trail brokered corrections on the front page as part of a wide-ranging shakeup of press self-regulation proposed by the Press Complaints Commission. Responding to the frequent criticism that apologies lack prominence, the PCC hopes that highlighting its adjudications on the front page would help restore public confidence in the wake of the phone-hacking scandal.”

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The Guardian, 7th December 2011

Source: www.guardian.co.uk

Posters banned for ‘trivialising’ cosmetic surgery – The Guardian

Posted December 7th, 2011 in advertising, complaints, cosmetic surgery, news, ombudsmen by sally

“The advertising watchdog has banned a poster campaign for cosmetic surgery that featured a woman in a skimpy top in posters designed to look like the cover of a glossy women’s magazine, after deciding it trivialised breast augmentation and would be seen by young girls.”

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The Guardian, 7th December 2011

Source: www.guardian.co.uk

Final Destination 5 poster banned by ASA – BBC News

Posted December 7th, 2011 in advertising, complaints, news, ombudsmen, violence by sally

“The Advertising Standards Authority has banned a poster for horror sequel Final Destination 5 for being too violent.”

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BBC News, 7th December 2011

Source: www.bbc.co.uk

Groupon breaches ASA code for 49th and 50th time in 2011 – The Guardian

Posted December 7th, 2011 in advertising, complaints, news, ombudsmen by sally

“Groupon is in trouble with regulators again after a promotion for breast enhancement failed to deliver the boost promised, and a discount deal on an Ocado product which never existed.”

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The Guardian, 7th December 2011

Source: www.guardian.co.uk

Gaddafi death footage not too graphic for TV, rules Ofcom – The Guardian

Posted December 6th, 2011 in BBC, complaints, media, news by sally

“Footage of the former Libyan leader Muammar Gaddafi badly injured shortly before his death was not too graphic to broadcast despite hundreds of complaints from viewers, media regulator Ofcom has ruled.”

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The Guardian, 5th December 2011

Source: www.guardian.co.uk

Train operators face fines for poor passenger information – Daily Telegraph

Posted December 2nd, 2011 in compensation, complaints, news, railways by tracey

“After a deluge of complaints from commuters who were left stuck on freezing platforms during last winter’s cold snap, the Office of Rail Regulator has taken on new powers to protect train travellers.”

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Daily Telegraph, 1st December 2011

Source: www.telegraph.co.uk

Jeremy Hunt hints at demise of Press Complaints Commission – The Guardian

Posted November 30th, 2011 in complaints, media, news, ombudsmen by sally

“Newspapers are to likely to come under the auspices of a new regulatory body that is ‘better at enforcing standards of accuracy’ than the Press Complaints Commission, according to culture secretary Jeremy Hunt.”

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The Guardian, 29th November 2011

Source: www.guardian.co.uk

Smiley Culture death: No crime committed, says IPCC – BBC News

Posted November 29th, 2011 in complaints, homicide, inquests, news, police by sally

“An investigation into the police operation during which reggae singer Smiley Culture died has found no evidence of a criminal offence.”

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BBC News, 29th November 2011

Source: www.bbc.co.uk