MPs break the rules ‘because they do not agree with them’, says standards watchdog Kathryn Hudson – Daily Telegraph

‘The comments will add further pressure on MPs to beef up the watchdog which polices their work, perhaps by giving members of the public a vote over decisions whether or not to reprimand errant MPs.’

Full story

Daily Telegraph, 15th March 2016

Source: www.telegraph.co.uk

Parents of murdered schoolboy receive pay-out from blundering police force – Daily Telegraph

‘Surrey Police issue unreserved apology and pay substantial damages after admitting failings in the case of Breck Bednar, the 14-year-old schoolboy who was groomed online and then murdered by sadistic killer Lewis Daynes.’

Full story

Daily Telegraph, 13th March 2016

Source: www.telegraph.co.uk

Home Secretary announces reforms to IPCC – Home Office

Posted March 9th, 2016 in complaints, police, press releases by tracey

‘Organisation to have new governance model and name.’

Full press release

Home Office, 7th March 2016

Source: www.gov.uk/home-office

Guide Dogs for the Blind Association has radio advert banned after it breached rules – The Independent

Posted March 9th, 2016 in advertising, charities, children, complaints, news by tracey

‘The Guide Dogs for the Blind Association has been censured over a Christmas advert in which Father Christmas tells a little girl who wants a puppy to tell her mother to sponsor a charity dog for £1 a week instead.’

Full story

The Independent, 9th March 2016

Source: www.independent.co.uk

Government ad ‘ridiculed’ for claiming teachers can earn £65,000 is cleared – The Guardian

Posted March 9th, 2016 in advertising, complaints, news, remuneration, teachers by tracey

‘A government TV ad that said that “great” teachers can make up to £65,000 per year has been cleared, despite 140 complaints that it misrepresented potential salaries.’

Full story

The Guardian, 9th March 2016

Source: www.guardian.co.uk

IPCC police complaints body to be rebranded and reformed – Daily Telegraph

Posted March 8th, 2016 in bills, complaints, news, police by sally

‘Independent Police Complaints Commission to be overhauled and renamed the ‘Office for Police Conduct’, Theresa May says.’

Full story

Daily Telegraph, 7th March 2016

Source: www.telegraph.co.uk

LSB: Regulators need to get tough with lawyers over poor complaints handling – Legal Futures

Posted March 3rd, 2016 in complaints, consultations, law firms, Legal Services Board, news, solicitors by sally

‘The Legal Services Board (LSB) is set to instruct the frontline regulators like the Solicitors Regulation Authority and Bar Standards Board to get tough with lawyers who do not handle client complaints properly.’

Full story

Legal Futures, 3rd March 2016

Source: www.legalfutures.co.uk

Report urges end to 94 years of BBC self-regulation – The Guardian

Posted March 2nd, 2016 in BBC, complaints, media, news, ombudsmen, statistics by sally

‘An end to 94 years of BBC self-regulation by scrapping the BBC Trust has been proposed by an independent report calling for “fundamental reform” of the way the corporation is governed.’

Full story

The Guardian, 1st March 2016

Source: www.guardian.co.uk

Watchdog bans Church of Scientology TV ad for misleading viewers – The Guardian

Posted March 2nd, 2016 in advertising, complaints, news, ombudsmen, statistics by sally

‘A TV ad aired by the Church of Scientology has been banned by the advertising watchdog for misleading viewers with a claim it gives aid to tens of millions of people.’

Full story

The Guardian, 2nd March 2016

Source: www.guardian.co.uk

Regulator issues record £350,000 fine over PPI mis-selling calls – The Guardian

Posted March 1st, 2016 in complaints, data protection, fines, news, telecommunications by sally

‘A company that illegally sold on personal information and plagued members of the public with more than 46m automated nuisance calls relating to Payment Protection Insurance (PPI) mis-selling claims has received a record £350,000 fine.’

Full story

The Guardian, 29th February 2016

Source: www.guardian.co.uk

BSB publishes report on diversity within its complaints-handling system – Bar Standards Board

Posted February 26th, 2016 in barristers, complaints, diversity, news, reports by tracey

‘Monitoring complaints against barristers to make sure disciplinary processes are carried out in a fair and unbiased manner has always been a priority for the Bar Standards Board (BSB).’

Full report

Bar Standards Board, 24th February 2016

Source: www.barstandardsboard.org.uk

Rotherham child abuse trial: four men and two women found guilty – The Guardian

‘Six men and women were found guilty of offences relating to the sexual exploitation of teenage girls in Rotherham, as it emerged that the conduct of more than 50 officers from South Yorkshire who had dealt with the victims is now under investigation.’

Full story

The Guardian, 24th February 2016

Source: www.guardian.co.uk

Professional negligence barristers get the most complaints, BSB report finds – Legal Futures

Posted February 25th, 2016 in barristers, complaints, news, reports by sally

‘Barristers specialising in professional negligence are more likely than colleagues in any other area of law to generate complaints, a report by the Bar Standards Board (BSB) has found.’

Full story

Legal Futures, 25th February 2016

Source: www.legalfutures.co.uk

Derren Brown’s Something Wicked show breaks Ofcom rules – BBC News

Posted February 22nd, 2016 in children, complaints, health & safety, media, news, ombudsmen, standards by sally

‘A programme in which illusionist Derren Brown suffocated himself as part of trick has broken broadcasting rules.’

Full story

BBC News, 22nd February 2016

Source: www.bbc.co.uk

‘Disproportionate’ disclosure application denied in swaps mis-selling claim – Commercial Disputes Blog

‘In Claverton Holdings Ltd v Barclays Bank plc, the Commercial Court rejected an application by the claimant for specific disclosure against the defendant bank. The court found that the documents sought, which related to other mis-selling allegations against the bank employees featuring in the claimant’s case, would have little probative value and adducing them would place a disproportionate burden on the defendant.’

Full story

Commercial Disputes Blog, 16th February 2016

Source: www.rpc.co.uk

Savers pay hundreds for bank account mis-selling claims rejected by ombudsman – Daily Telegraph

‘Financial Ombudsman Service says claims made through third-party companies much less likely to be upheld.’

Full story

Daily Telegraph, 20th February 2016

Source: www.telegraph.co.uk

Couple lose £4,000 legal battle with neighbour over ‘noisy’ pond – Daily Telegraph

Posted February 17th, 2016 in complaints, costs, news, noise, nuisance by michael

‘A couple have lost a costly legal battle with their neighbour over claims his garden pond is too noisy. ‘

Full story

Daily Telegraph, 17 February 2016

Source: www.telegraph.co.uk

GCHQ hacking does not breach human rights, security tribunal rules – The Guardian

‘Hacking of computers, networks and smartphones in the UK or abroad by GCHQ staff does not breach human rights, a security tribunal has ruled.’

Full story

The Guardian, 12th February 2016

Source: www.guardian.co.uk

UK counter-terrorism laws ‘harming aid efforts of Islamic charities’ – The Guardian

Posted February 15th, 2016 in banking, budgets, charities, complaints, inquiries, Islam, news, terrorism by sally

‘The former international development secretaries have called for an inquiry into the way in which UK counter-terrorism laws are hampering the humanitarian work of Islamic charities, including some of the few British charities capable of operating inside Syria.’

Full story

The Guardian, 12th February 2016

Source: www.guardian.co.uk

Watchdog criticises Nottinghamshire police over child protection – The Guardian

Posted February 4th, 2016 in children, complaints, news, police, reports by tracey

‘Poor supervision of investigations and unacceptable delays led to a situation where a child abuse suspect was allowed to continue offending, according to a report by the police watchdog into Nottinghamshire police.’

Full story

The Guardian, 4th February 2016

Source: www.guardian.co.uk