Research Briefing: Doorstep selling – House of Commons Library

Posted March 4th, 2022 in consumer protection, news, parliament by tracey

‘This paper outlines the current regulation of doorstep selling (or cold calling) under the provisions of the Consumer Contracts Regulations 2013. It also provides information on how “No Cold Calling Zones” work in practice.’

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House of Commons Library , 3rd March 2022

Source: commonslibrary.parliament.uk

Competition watchdog accepts Google’s privacy changes – The Independent

‘The competition watchdog has accepted proposed changes made by Google to the way it uses customer data.’

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The Independent, 11th February 2022

Source: www.independent.co.uk

Porn sites will be legally required to verify users’ age – BBC News

Posted February 8th, 2022 in children, consumer protection, internet, news, pornography by sally

‘Porn websites in the UK will be legally required to verify the age of their users under new internet safety laws.’

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BBC News, 8th February 2022

Source: www.bbc.co.uk

Flight compensation overhaul for domestic airline passengers – The Independent

‘The days of £220 payouts to delayed passengers who have paid only £30 for a domestic flight may soon be over. The Department for Transport (DfT) is consulting on proposals to overhaul the European air passengers’ rights rules for flights within the UK.’

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The Independent, 31st January 2022

Source: www.independent.co.uk

Treasury plans crackdown on ‘misleading’ cryptocurrency ads – The Guardian

‘The government has unveiled plans to crack down on misleading cryptocurrency ads by making them subject to the same regulations as marketing for other financial products such as shares and insurance.’

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The Guardian, 18th January 2022

Source: www.theguardian.com

Research Briefing: New-build housing: construction defects – issues and solutions (England) – House of Commons Library

Posted January 18th, 2022 in building law, construction industry, consumer protection, housing, news by tracey

‘New-build housing: construction defects – issues and solutions (England).’

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House of Commons Library, 17th January 2022

Source: commonslibrary.parliament.uk

Parcel firms face new rules to improve customer service – The Independent

‘The watchdog unveiled plans to impose new rules on the sector, requiring companies to treat their customers more fairly, following a damning study.’

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The Independent, 9th December 2021

Source: www.independent.co.uk

Research Briefing: Consumer protection: Unfair Trading Regulations 2008 – House of Commons Library

Posted November 29th, 2021 in consumer protection, news, parliament by tracey

‘The purpose of this House of Commons Library briefing paper is to provide a brief overview of the Consumer Protection from Unfair Trading Regulations 2008 (as amended).’

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House of Commons Library, 26th November 2021

Source: commonslibrary.parliament.uk

Banks forced to refund fraud victims – Daily Telegraph

Posted November 19th, 2021 in banking, compensation, consumer protection, financial regulation, fraud, news by tracey

‘Banks will be forced to refund fraud victims who transfer money to scammers under Government-backed plans to make repayments compulsory.’

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Daily Telegraph, 19th November 2021

Source: www.telegraph.co.uk

BSB signals tougher approach to transparency rules compliance – Legal Futures

Posted October 20th, 2021 in barristers, consumer protection, fees, internet, news, statistics by sally

‘Approaching one in 10 chambers admit failing to comply with the Bar Standards Board’s (BSB) service and price transparency rules, with the regulator now set to toughen up its approach to enforcement.’

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Legal Futures, 29th October 2021

Source: www.legalfutures.co.uk

Brewdog’s solid gold beer can ad misleading, ASA says – BBC News

Posted October 20th, 2021 in advertising, complaints, consumer protection, news, ombudsmen by sally

‘A Brewdog promotion which said customers could win “solid gold” beer cans was misleading, the advertising watchdog has found.’

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BBC News, 20th October 2021

Source: www.bbc.co.uk

CMA launches court action against Teletext Holidays – gov.uk

Posted October 19th, 2021 in consumer protection, coronavirus, holidays, news, repayment, undertakings by tracey

‘The CMA has today launched court action against Teletext Holidays over inadequate progress on refunds to package holiday customers.’

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gov.uk, 18th October 2021

Source: www.gov.uk

BT collective action ruling “could open the floodgates” – Legal Futures

Posted October 5th, 2021 in class actions, competition, consumer protection, news, telecommunications by sally

‘The Competition Appeal Tribunal’s (CAT) approval of a second opt-out collective action is likely to open the floodgates to more applications, it has been claimed.’

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Legal Futures, 4th October 2021

Source: www.legalfutures.co.uk

UK product safety laws won’t prevent another Grenfell tragedy, report warns – The Guardian

Posted September 30th, 2021 in brexit, consumer protection, electronic commerce, news, third parties by sally

‘The UK’s product safety regime is not up to the job of preventing a tragedy such as the Grenfell Tower fire as shopping moves online and regulators take on new responsibilities following Brexit, MPs have warned.’

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The Guardian, 30th September 2021

Source: www.theguardian.com

BT faces £600m legal case over landline charges – The Guardian

‘Almost 2.5 million BT customers could receive up to £500 each after a tribunal approved an attempt to launch a class action against the telecoms company over claims it overcharged them for their landline telephone services.’

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The Guardian, 28th September 2021

Source: www.theguardian.com

Banks must treat victims of scams more fairly, says UK complaints body – The Guardian

Posted September 24th, 2021 in banking, complaints, consumer protection, fraud, news, ombudsmen, statistics by sally

‘Banks need to do more to treat people fairly when they are the victim of scams, according to the UK financial sector’s official complaints body, which is finding in the customer’s favour in three-quarters of such cases.’

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The Guardian, 24th September 2021

Source: www.theguardian.com

A solid investment? – Carmelite Chambers

Posted August 31st, 2021 in consumer protection, duty of care, financial regulation, news by sally

‘Will England and Mark Watson consider the proposed new duty of care, suggested by the Financial Conduct Authority and the issues it could bring in the current climate.’

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Carmelite Chambers, 19th August 2021

Source: www.carmelitechambers.co.uk

Affordable uniforms law will miss new school year – BBC News

Posted August 31st, 2021 in consumer protection, education, news, school children by sally

‘A new law aimed at making school uniforms cheaper in England and Wales will not be in place in time for the start of this school year.’

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BBC News, 30th August 2021

Source: www.bbc.co.uk

Power station firms to pay £6m after breaking market manipulation laws – The Guardian

Posted August 24th, 2021 in consumer protection, EC law, electricity, markets, news, regulations by sally

‘Two companies linked to a UK power station capable of supplying up to 1m homes are to pay £6m after breaking market manipulation laws.’

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The Guardian, 24th August 2021

Source: www.theguardian.com

Tribunal finally grants first ever collective proceedings order – Legal Futures

Posted August 19th, 2021 in class actions, competition, consumer protection, news, tribunals by sally

‘The Competition Appeal Tribunal (CAT) yesterday approved the first collective proceedings order (CPO), allowing the £14bn Mastercard opt-out class action to go forward at last.’

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Legal Futures, 19th August 2021

Source: www.legalfutures.co.uk