Ombudsman issues special report on Catalyst Housing over ‘repeated failures’ indicative of wider service failure – Local Government Lawyer
‘The Housing Ombudsman has called for significant improvements at Catalyst Housing ahead of its merger with another major social landlord, Peabody, following an investigation that found it “routinely failed to recognise formal complaints” and that aspects of its service were “arbitrary, disjointed and concerning”.’
Local Government Lawyer, 13th March 2023
Source: www.localgovernmentlawyer.co.uk