Mobile phone insurance firms chastised by regulator – The Guardian

“Millions of people should now receive better protection from their mobile phone insurance after an investigation by the main City regulator uncovered examples of ‘unfair’ terms, poor product design and inadequate complaints handling.”

Full story

The Guardian, 27th June 2013


Claims management companies that break the rules will be named online – Ministry of Justice

Posted June 10th, 2013 in claims management, consumer protection, news, personal injuries by sally

“Consumers will be able to check if claims management companies (CMCs) are subject to investigation with the launch of a new online tool.”

Full story

Ministry of Justice, 7th June 2013


Cold-call company ordered to pay £1,000 to man called 90 times in two months – Daily Telegraph

Posted April 11th, 2013 in claims management, compensation, insurance, news, telecommunications by sally

“A cold-call company has been ordered to pay a father £1,000 after it rang him more than 90 times in just two months asking if he wanted to reclaim mis-sold payment protection insurance (PPI).”

Full story

Daily Telegraph, 10th April 2013


New rules for CMCs – Ministry of Justice

Posted April 8th, 2013 in claims management, codes of practice, contracts, news, regulations by sally

“Get a signature on the dotted line or there is no contract, warns the Claims Management Regulator as tough new Conduct Rules for claims management companies (CMCs) are announced.”

Full story

Ministry of Justice, 8th April 2013


Compensation culture: Fact or fantasy? – Speech by the Master of the Rolls

“In my Presidential address I want to examine ‘compensation culture’. This I imagine is something with which W. S. Holdsworth, notwithstanding his truly encyclopaedic knowledge of English law, would have been unfamiliar. We can let him off though. The term was apparently not coined until 1993; when it first appeared in The Times newspaper in an article by Bernard Levin entitled Addicted to welfare.”

Full speech

Judiciary of England and Wales, 15th March 2013


Streamlined employment tribunal system will “weed out weak claims” says Government –

Posted March 18th, 2013 in claims management, employment tribunals, fees, news, striking out by sally

“The Government has set out plans to ‘streamline’ the employment tribunal system, which will include a new power to ‘strike out’ claims with little chance of success before they proceed to a full hearing.”

Full story, 18th March 2013


What the Supreme Court’s Prudential ruling means for insurers –

Posted February 13th, 2013 in claims management, confidentiality, insurance, legal services, news, privilege by sally

“FOCUS: The decision by the Supreme Court last month that legal professional privilege would not apply to advice from non-lawyers confirms how important it is for insurers to maximise the value of legal privilege.”

Full story, 13th February 2013


Extra measures to tackle PPI claim pests – Ministry of Justice

Posted February 8th, 2013 in claims management, consumer protection, insurance, news by sally

“A specialist team created to crackdown on bad practice in the Payment Protection Insurance (PPI) claims market has helped tackle more than 200 rogue firms and is being strengthened to monitor even more companies.”

Full story

Ministry of Justice, 8th February 2013


Spam text message pair are fined £440,000 – BBC News

Posted November 28th, 2012 in claims management, fines, news, ombudsmen, telecommunications by sally

“Two men who sent millions of spam text messages have been fined £440,000 as the authorities step up the fight against the trade.”

Full story

BBC News, 28th November 2012


Regulation fees paid by claims management companies – Ministry of Justice

Posted November 9th, 2012 in claims management, complaints, consultations, fees, legal ombudsman by tracey

“This consultation invites views on the fees for applications for authorisation and annual fees for the regulation year 1 April 2013 to 31 March 2014 and initial views on a fees framework for complaints handling by the Legal Ombudsman.

This consultation is primarily aimed at persons authorised to provide regulated claims management services in England & Wales under the Compensation Act 2006 and those businesses and individuals contemplating making an application for authorisation.”

Full consultation

Ministry of Justice, 9th November 2012


Mis-sold Mortgages – The Next Big Claim In The Financial Sector – Hardwicke Chambers

“Type in ‘mis-sold mortgages’ on a Google search and you will discover literally hundreds of internet businesses vying for the opportunity to pursue a claim to the Financial Services Authority (FSA). If you thought PPI was big, you ain’t seen nothing yet; with millions already having been put aside to meet the thousands of potential claims that arise from possible mis-selling of mortgages during the boom years of 2004 to 2009.”

Full story

Hardwicke Chambers, 27th September 2012


MoJ proposes end of oral contracts as part of stricter regulation for claims management companies –

Posted August 28th, 2012 in claims management, consultations, consumer protection, contracts, news by tracey

“Claims management companies (CMCs) could be banned from entering into verbal contracts with consumers as part of a Government initiative to crack down on bad practice in the sector.”

Full story, 27th August 2012


Tougher rules for claims management companies – Ministry of Justice

Posted August 23rd, 2012 in claims management, consultations, consumer protection, contracts, news by sally

“The Claims Management Regulator (CMR) has launched a consultation which proposes, amongst other things, to end verbal contract arrangements between consumers and CMCs and enforcing a written contract before any fee can be taken.”

Full story

Ministry of Justice, 22nd August 2012


Comply with Claim Management Regulations or risk being shut down – Ministry of Justice

Posted August 10th, 2012 in advertising, claims management, consumer protection, press releases by tracey

“That’s the latest warning from the Claims Management Regulation (CMR) Unit as they reveal more than 400 claims management companies (CMCs) have been cancelled, suspended or warned in figures released today in the 2011/12 annual report. ”

Full press release

Ministry of Justice, 10th August 2012

Source: www.justice,

Personal injury referral-fee ban may not work, warns Solicitors Regulation Authority – Daily Telegraph

“A ban on the referral fees blamed for creating a ‘compensation culture’ will be difficult to police and may not even be effective, regulators have warned.”

Full story

Daily Telegraph, 29th July 2012


High street banks agree to payouts for mis-selling financial products – The Guardian

“Banks faced fresh criticism about their treatment of customers on Friday after the Financial Services Authority said the big four high street banks – Barclays, RBS, Lloyds and HSBC – might need to compensate small business customers.”

Full story

The Guardian, 29th June 2012


Crackdown on whiplash injury claims – The Independent

“Whiplash injury claims cost insurers more than £2 billion last year – adding around £90 to the
cost of a typical car insurance policy, the AA has revealed.”

Full story

The Independent, 2nd May 2012


Adams and others v Ford and others – WLR Daily

Adams and others v Ford and others [2012] EWCA Civ 544; [2012] WLR (D) 125

“It was not right to lay down a categorical rule that the issue of proceedings without valid authority from a claimant ought necessarily to amount to an abuse of the process of the court. The principle in Presentaciones Musicales SA v Secunda [1994] Ch 271, that a claimant could ratify and adopt proceedings started in his name by a solicitor without authority, remained binding on the court.”

WLR Daily, 26th April 2012


County Court money claim service launched – Ministry of Justice

Posted March 20th, 2012 in claims management, county courts, news by sally

“From today all designated money claims in civil cases in England and Wales will be dealt with at one business centre. The centre will be supported by a dedicated contact team that deal with all telephone queries relating to claims.”

Full story

Ministry of Justice, 19th March 2012


Vos J threatens phone-hacking firms with group litigation order as costs spiral – The Lawyer

Posted March 19th, 2012 in claims management, costs, interception, law firms, media, news by sally

“High Court judge Mr Justice Vos has ordered firms involved in the wave of phone-hacking cases to find a more efficient method of working or risk their clients being forced into a group litigation order [GLO] represented by a single firm.”

Full story

The Lawyer, 19th March 2012