“Complaints are the legal profession’s achilles heel. It was the Law Society’s failure to deal properly with complaints against solicitors in the late 1990s that helped trigger the reform process that led to the Legal Services Act 2007 – and a key element of the act is the new, independent Legal Ombudsman (LEO) service.”
The Guardian, 24th January 2011
Source: www.guardian.co.uk
“The new Legal Ombudsman handled nearly 500 complaints on its launch day yesterday, taking its first call two minutes after opening at 8.30am while its chief executive was appearing on Radio 4’s Today programme.”
Law Society’s Gazette, 7th October 2010
Source: www.lawgazette.co.uk
“Lawyers who bring the industry into disrepute by charging huge prices for services will no longer get away with it, the new Legal Ombudsman has said.”
BBC News, 5th October 2010
Source: www.bbc.co.uk
“People who are dissatisfied with the service they have received from their lawyer can, from this Wednesday, complain to a legal ombudsman. The ombudsman can compel all regulated lawyers to comply with its investigations, and has the power to impose penalties ranging from apologising to a client, through to paying up to £30,000 compensation.”
The Guardian, 3rd October 2010
Source: www.guardian.co.uk
“A discussion paper issued by the Legal Ombudsman today (28 September) is seeking views on whether it should publish the names of firms when it reports details of consumer complaints.”
Law Society’s Gazette, 28th September 2010
Source: www.lawgazette.co.uk
“The coalition government is reviewing key reforms to legal complaints handling and the introduction of alternative business structures, as part of a wider review of regulatory measures inherited from the previous administration.”
Law Society’s Gazette, 10th June 2010
Source: www.lawgazette.co.uk
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