“People who are dissatisfied with the service they have received from their lawyer can, from this Wednesday, complain to a legal ombudsman. The ombudsman can compel all regulated lawyers to comply with its investigations, and has the power to impose penalties ranging from apologising to a client, through to paying up to £30,000 compensation.”
The Guardian, 3rd October 2010
Source: www.guardian.co.uk
“A discussion paper issued by the Legal Ombudsman today (28 September) is seeking views on whether it should publish the names of firms when it reports details of consumer complaints.”
Law Society’s Gazette, 28th September 2010
Source: www.lawgazette.co.uk
“The coalition government is reviewing key reforms to legal complaints handling and the introduction of alternative business structures, as part of a wider review of regulatory measures inherited from the previous administration.”
Law Society’s Gazette, 10th June 2010
Source: www.lawgazette.co.uk
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