Facebook, Bebo, My Space face censorship orders – The Times

Posted March 28th, 2008 in children, complaints, internet, news by sally

“Social networking sites will be required to remove material unsuitable for children, such as nude or violent images and comments, within 24 hours of receiving a complaint, under a tough new code for internet safety.”

Full story

The Times, 28th March 2008

Source: www.timesonline.co.uk

BSB moves to strengthen chamber’s complaints handling – Bar Standards Board

Posted March 25th, 2008 in barristers, complaints, press releases by sally

“The way in which chambers handle complaints is set to change after the Bar Standards Board (BSB) approved a set of important new measures designed to improve chambers’ complaints handling.”

Full press release

Bar Standards Board, 18th March 2008

Source: www.barstandardsboard.org.uk

BSB unveils far-reaching complaints overhaul – Legal Week

Posted March 18th, 2008 in barristers, complaints, news by sally

“The Bar Standard Board (BSB) has unveiled a raft of new measures designed to improve chambers’ complaints-handling, including the introduction of a mandatory protocol for all barristers sets.”

Full story

Legal Week, 18th March 2008

Source: www.legalweek.com

Children “let down” on complaints – BBC News

Posted March 14th, 2008 in child abuse, complaints, news, Wales by sally

“The man who presided over the North Wales child abuse inquiry has attacked a failure to set up an independent body to deal with young people’s complaints.”

Full story

BBC News, 14th March 2008

Source: www.bbc.co.uk

Crisis at police watchdog as lawyers resign – The Guardian

Posted February 25th, 2008 in complaints, news, police by sally

“The Independent Police Complaints Commission (IPCC) faces a crisis of confidence after a network of more than a hundred lawyers who specialise in handling police complaints resigned from its advisory body.”

Full story

The Guardian, 25th February 2008

Source: www.guardian.co.uk

The IPCC: a catalogue of delays, rejections and basic failures – The Guardian

Posted February 25th, 2008 in complaints, news, police by sally

“In an investigation into the body that examines complaints against the police, Nick Davies uncovers a series of disturbing inadequacies.”

Full story

The Guardian, 25th February 2008

Source: www.guardian.co.uk

Regina (Siborurema) v Office of the Independent Adjudicator for Higher Education – Times Law Reports

Posted January 10th, 2008 in complaints, education, law reports by sally

Regina (Siborurema) v Office of the Independent Adjudicator for Higher Education

Court of Appeal

“The Office of the Independent Adjudicator for Higher Education was entitled to take into account the regulations and procedures of a higher education institution against which a student had made a complaint and was not obliged to conduct an investigation into the underlying facts.”

The Times, 10th January 2008

Source: www.timesonline.co.uk

Please note the Times Law Reports are only available free on Times Online for 21 days from the date of publication. 

Bar consults on the future of the Bar’s complaints and disciplinary processes – Bar Standards Board

Posted December 14th, 2007 in barristers, complaints, consultations, disciplinary procedures by sally

“The Bar Standards Board (BSB) has today announced the start of a new consultation seeking views on significant changes to the way in which complaints about barristers, and any subsequent disciplinary proceedings, are handled.”

Full press release

Bar Standards Board, 12th December 2007

Source: www.barstandardsboard.org.uk

“Fall” in deaths involving police – BBC News

Posted December 14th, 2007 in complaints, news, police by sally

“The number of people who died after coming into contact with the police in England and Wales has fallen, a report by the police watchdog says.”

Full story

BBC News, 14th December 2007

Source: www.bbc.co.uk

Reprimand for Met’s former terror chief – The Guardian

Posted December 13th, 2007 in complaints, expenses, news, police, professional conduct, terrorism by sally

“The former head of Scotland Yard’s counter-terrorism unit will be reprimanded for his role in the aftermath of the fatal shooting of Jean Charles de Menezes, the Independent Police Complaints Commission said last night.”

Full story

The Guardian, 13th December 2007

Source: www.guardian.co.uk

No charges for police officer filmed hitting woman – The Guardian

Posted December 12th, 2007 in assault, complaints, news, police by sally

“No police officer is to be prosecuted as a result of the controversial incident in which a young woman was arrested outside a Sheffield nightclub last year, according to the Independent Police Complaints Commission.”

Full story

The Guardian, 12th December 2007

Source: www.guardian.co.uk 

What do clients think of their lawyers? – The Times

Posted December 6th, 2007 in complaints, solicitors, Solicitors Regulation Authority, special report by sally

“The time-honoured complaints of communication, costs and delay still top the list. But the Solicitors Regulatory Authority is determined to improve things.”

Full story

The Times, 6th December 2007

Source: www.timesonline.co.uk

Police complaints on the increase – BBC News

Posted November 14th, 2007 in complaints, news, police by sally

“Almost half of complaints against police are allegations of rudeness or neglect, according to a watchdog.”

Full story

BBC News, 14th November 2007

Source: www.bbc.co.uk

NHS complaint response “failing” – BBC News

Posted October 8th, 2007 in complaints, hospitals, medical treatment, news by sally

“Patients are being let down by the way NHS trusts in England handle complaints, a watchdog has found.”

Full story

BBC News, 7th October 2007

Source: www.bbc.co.uk

Consultation on complaints handling by Chambers – Bar Standards Board

Posted September 13th, 2007 in barristers, complaints, consultations by sally

“The Bar Standards Board has announced a new consultation on proposals to improve the effectiveness of complaints handling by Chambers.”

Press release

Bar Standards Board, 12th September 2007

Source: www.barstandardsboard.org.uk

Lads’ mag FHM used topless photo of girl, 14, without consent – The Guardian

Posted September 12th, 2007 in children, complaints, media, news, privacy by sally

“The lads’ mag FHM was yesterday found guilty of a significant breach of the Press Complaints Commission code for publishing a topless picture of a 14-year-old girl without her consent.”

Full story

The Guardian, 12th September 2007

Source: www.guardian.co.uk

Watchdog attacks Blair over Tube shooting – Daily Telegraph

Posted September 7th, 2007 in complaints, news, police, terrorism by sally

“The country’s most senior policeman was lambasted for ‘a lack of an inquiring mind’ by members of his force’s watchdog yesterday over his actions following the shooting of Jean Charles de Menezes.”

Full story

Daily Telegraph, 7th September 2007

Source: www.telegraph.co.uk

Are barristers’ standards slipping? – The Times

Posted September 6th, 2007 in barristers, complaints, professional conduct, special report by sally

“An increase in complaints and several high-profile cases raise questions about barristers’ conduct” – Frances Gibb, The Times Legal Editor

Full story

The Times, 6th September 2007

Source: www.timesonline.co.uk

Convicted paedophile abused girl – BBC News

Posted August 28th, 2007 in child abuse, complaints, news, police, sexual offences by sally

“The father of a four-year-old girl who was sexually assaulted by a convicted paedophile said he intends to sue the police force over his supervision.”

Full story

BBC News, 25th August 2007

Source: www.bbc.co.uk

Probe into legal complaints handling launched – The Lawyer

Posted August 21st, 2007 in complaints, law firms, news by sally

“The Legal Complaints Service (LCS) has launched a ‘pre-consultation study’ into its plans to publish the complaints handling track records of law firms.”

Full story

The Lawyer, 20th August 2007

Source: www.thelawyer.com