Insurers have ‘duty to speak’ in claims management, rules Court of Appeal –

Posted September 14th, 2017 in appeals, claims management, insurance, news by tracey

‘Insurers have a positive obligation to make their position plain with insureds in the course of managing claims, the Court of Appeal has ruled. This “duty to speak” arises from good faith obligations in normal commercial contracts and not because of the more onerous utmost good faith obligations in insurance contracts. Those additional obligations, however, may “enlarge the circumstances in which a duty to speak arises”.’

Full Story, 13th September 2017