Thames Water fined £12m for poor service – The Times

Posted October 1st, 2007 in compensation, fines, news, utilities by sally

“Thames Water faces a fine of £12.5million for failing to compensate customers for poor service and loss of water supplies. The fine covers the period between July 2005 and July 2006, but the company has admitted that it failed to deal properly with its customers for the preceding five years.”

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The Times, 29th September 2007