‘Despite growing public discussion about its potential role in the justice system, we still know remarkably little about how ordinary people are already using generally available tools like ChatGPT when they encounter legal problems. In turn, we are overlooking what those interactions can tell us about our justice system itself. To understand this shift, researchers at JUSTICE and the Administrative Fairness Lab came together to conduct the first large-scale study of public use of AI chatbots for legal help. Rather than asking people hypothetical questions about how or whether they might use AI, we asked about their actual experiences and, crucially, invited them to share the conversations they had already had with general-purpose chatbots. This blog shares some insights and example chats from this dataset.’
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JUSTICE, 1st September 2026
Source: www.justice.org.uk