Lawyers aim to “intimidate” clients who complain, says report – Legal Futures

Posted November 6th, 2017 in complaints, legal language, legal ombudsman, legal profession, news by tracey

‘Some clients worry being “bamboozled by legal jargon” if they complain to their lawyers, a fear that can be borne out by responses that are “seeming calculated to ‘overwhelm’ or ‘intimidate’ the customer”, according to new research.’

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Legal Futures, 6th November 2017