NHS complaints procedure needs radical overhaul, report finds – The Guardian

Posted October 29th, 2013 in complaints, health, hospitals, news, reports by sally

“A revolution in the handling of NHS complaints has been proposed in a report co-authored by the MP Ann Clwyd, who has told how her own husband was treated with ‘coldness, resentment, indifference and contempt’ on his hospital deathbed.”

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The Guardian, 28th October 2013

Source: www.guardian.co.uk