Lawyers prepare to hear LeO roar – The Guardian

Posted June 1st, 2010 in complaints, legal profession, Legal Services Board, news, ombudsmen by sally

“Have you ever complained about the service you received from a lawyer? It’s not always the easiest thing in the world: lawyers do not really see themselves as a service industry, and so tend to treat complaints as a personal affront rather than as a chance to ensure their clients have had a good experience.”

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The Guardian, 1st June 2010