AI tools show real promise to increase access to legal services, but consumers lack basic protections – Legal Services Board
‘People are already using AI tools to help them with legal problems, from housing disputes and employment rights to debt and family issues. For many who cannot afford a lawyer, these tools offer a real route to understanding their situation and knowing what to do next.
‘But new research from the Legal Services Board (LSB) shows that people using these tools may not have the protections they expect, or any clear route to complain if something goes wrong.’
Legal Services Board, 11th June 2026
Source: legalservicesboard.org.uk

