‘Generative AI can offer a host of benefits to members of the public when interacting with public bodies, particularly to individuals who may previously have faced difficulties in composing formal correspondence, such as a complaint or request for information. However, the increasing use of generative AI is placing strain on public bodies, who are under legal duties to properly consider, verify and meaningfully respond to complaints and requests. The challenge for public bodies is in maintaining fairness, consistency and transparency when handling increasing volumes of AI-generated submissions.’
Local Government Lawyer, 13th May 2026
Source: www.localgovernmentlawyer.co.uk
