Call centre justice – LegalVoice

Posted January 31st, 2013 in law centres, legal services, news, telecommunications by sally

“The Ministry of Justice is not that interested in research-based policy at the moment, writes Roger Smith. Better in the current environment to stick to prejudice; the elevation of austerity as the sole goal; and stagger through to tomorrow. Hence, no one, least of all Lord Chancellor Chris Grayling, is interested in what anyone has actually ever found out about telephone legal advice hotlines. We are two months away from LASPO Day when face to face advice begins to disappear from the High Street, at least for poor people, just as surely as Woolies and Comet. There is no time left for reflection, let alone reconsideration.”

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LegalVoice, 31st January 2013