Is anyone listening? – the new legal complaints process is unclear – Legal Week

Posted August 4th, 2011 in complaints, law firms, legal services, news by sally

“The legal complaints process, in as far as it applies to large corporate clients, has always been a thorny issue, as top City law firms have long asserted that their clients are intelligent buyers of legal services with little need for pointers when it comes complaining.”

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Legal Week, 4th August 2011