Lawyers need to prepare for “customer service revolution” – Legal Futures

Posted September 22nd, 2016 in competition, law firms, legal profession, news, reports by sally

‘A regulatory agenda that is looking to help consumers shop around for legal advice means that many law firms are running out of time to get to grips with customer service, a report being launched at today’s PI Futures conference has warned.’

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Legal Futures, 22nd September 2016