New requirements for first tier complaints handling – Bar Standards Board

Posted October 28th, 2011 in barristers, complaints, press releases, professional conduct by tracey

“Following extensive consultation with the Bar, practice managers and senior clerks, we are now in a position to release the final requirements for Chambers in relation to first tier complaints handling. These arrangements have been approved by the Legal Services Board. The requirements place an obligation on Chambers and barristers to ensure that the lay client is aware of their right to complain to Chambers and to the Legal Ombudsman.”

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Bar Standards Board, 25th October 2011