Police watchdog slammed as ‘inadequate’ by adviser to Macpherson Inquiry – The Independent

Posted April 13th, 2015 in budgets, complaints, corruption, documents, inquiries, murder, news, ombudsmen, police, racism by sally

‘Serious questions about the fitness of the Independent Police Complaints Commission (IPCC) to investigate far-reaching allegations of police corruption have been raised by a former member of the Macpherson Inquiry. The judge’s investigation is said to have been misled by Scotland Yard about the extent of corrupt police involvement in the 1993 investigation into the murder of Stephen Lawrence.’

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The Independent, 12th April 2015

Source: www.independent.co.uk

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‘Ship this bed’ TV ad unlikely to cause serious offence, says watchdog – The Guardian

Posted April 8th, 2015 in advertising, children, complaints, news, ombudsmen by sally

‘A TV ad featuring the repeated phrase “ship this bed” has been cleared by the advertising watchdog – but it has been banned from being shown when children might be watching.’

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The Guardian, 8th April 2015

Source: www.guardian.co.uk

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More fines for unsolicited calls or texts likely, says ICO, as new rules come into force – OUT-LAW.com

‘Changes to the rules governing when the Information Commissioner’s Office (ICO) can fine companies for making unsolicited telephone calls or sending unsolicited text messages will help the UK’s privacy watchdog to “make more fines stick”, it has said.’

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OUT-LAW.com, 7th April 2015

Source: www.out-law.com

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Bupa ad banned for implying private care is better for surviving cancer – The Guardian

‘An ad for Bupa has been banned for implying that cancer patients who receive private healthcare have a higher chance of survival.’

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The Guardian, 1st April 2015

Source: www.guardian.co.uk

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Fresh grounds and evidence before the CAT – Competition Bulletin from Blackstone Chambers

Posted March 23rd, 2015 in appeals, competition, evidence, news, ombudsmen, telecommunications, tribunals by sally

‘On the face of it, BT was the main winner in this week’s ruling from the Competition Appeal Tribunal: see British Telecommunications plc v Office of Communications [2015] CAT 6. However, the decision, which makes interesting comments on the rights of parties to adduce new grounds and evidence on an appeal, raises important notes of caution to all parties which may wish to appeal or intervene in future cases.’

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Competition Bulletin from Blackstone Chambers, 20th March 2015

Source: www.competitionbulletin.com

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Pension mis-selling: 600,000 retired workers owed compensation – Daily Telegraph

Posted March 16th, 2015 in compensation, consumer protection, insurance, news, ombudsmen, pensions by sally

‘As the watchdog considers formal compensation arrangements for savers sold inappropriate deals, Katie Morley looks at how much they could be owed in redress.’

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Daily Telegraph, 14th March 2015

Source: www.telegraph.co.uk

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Justice watchdog sued by wrongly convicted man who spent 17 years in prison for attempted rape – The Independent

‘A man who spent 17 years in prison for attempted rape before having his conviction quashed on the basis of a DNA test is suing the miscarriage of justice watchdog for negligence. It is claimed the Criminal Cases Review Commission (CCRC) repeatedly failed to undertake forensic analysis of the victim’s clothing, instead relying on the assurances of the same police force that investigated the case.’

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The Independent, 15th March 2015

Source: www.independent.co.uk

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HSBC should face UK criminal charges, says former public prosecutor – The Guardian

‘HSBC’s Swiss arm is potentially open to a range of criminal charges in Britain because there is “credible evidence” that it has had a role in enabling tax evasion, according to a former director of public prosecutions.’

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The Guardian, 22nd February 2015

Source: www.guardian.co.uk

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Elderly man ‘held prisoner’ in care home – Daily Telegraph

‘An elderly man suffering from dementia was treated like a “prisoner” after social workers dispatched him to a nursing home against his and his family’s wishes without going through proper legal processes, a formal investigation has found.’

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Daily Telegraph, 28th January 2015

Source: www.telegraph.co.uk

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‘Bank mistook my sex change for fraud’ – when poor service counts as discrimination – Daily Telegraph

Posted January 27th, 2015 in banking, disabled persons, equality, news, ombudsmen by sally

‘If a firm doesn’t accommodate a customer’s race, religion, disability or sexual orientation they could be ignoring their rights under the Equality Act’

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Daily Telegraph, 27th January 2015

Source: www.telegraph.co.uk

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IPCC to investigate delays in dealing with intelligence on hundreds of suspected paedophiles – Daily Telegraph

‘The Independent Police Complaints Commission will investigate how staff at the Child Exploitation and Online Protection Centre dealt with information from the Canadian police.’

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Daily Telegraph, 23rd January 2015

Source: www.telegraph.co.uk

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CCTV: Too many cameras useless, warns surveillance watchdog Tony Porter – BBC News

‘Too many CCTV cameras are ineffective and useless, the government’s surveillance commissioner has warned.’

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BBC News, 26th January 2015

Source: www.bbc.co.uk

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Webber v Department for Education – WLR Daily

Posted January 22nd, 2015 in law reports, ombudsmen, pensions, teachers by sally

Webber v Department for Education [2014] EWHC 4240 (Ch); [2015] WLR (D) 14

‘It was prima facie a matter for the ombudsman to assess whether and to what extent an oral hearing was necessary either to enable the investigation to be satisfactorily completed or out of fairness, and such decisions could only be challenged on appeal on the familiar basis that they exceeded the generous ambit within which reasonable disagreement was possible.’

WLR Daily, 19th December 2014

Source: www.iclr.co.uk

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First ombudsman decisions in pension liberation cases show need for a change in the law, says expert – OUT-LAW.com

Posted January 12th, 2015 in complaints, news, ombudsmen, pensions by sally

‘The Pensions Ombudsman has dismissed complaints by three pension scheme members who were prevented from transferring their savings into suspected liberation schemes, but has warned that “mere suspicion” is not enough reason for a provider to block a transfer request.’

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OUT-LAW.com, 12th January 2015

Source: www.out-law.com

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EastEnders cleared of breaching Ofcom rules – BBC News

Posted January 6th, 2015 in BBC, codes of practice, complaints, media, news, ombudsmen by sally

‘Media watchdog Ofcom has cleared the BBC of breaching broadcasting rules over a rape storyline, which prompted complaints from the public.’

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BBC News, 5th January 2015

Source: www.bbc.co.uk

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Mother loses action over decision by ombudsman not to investigate records loss – Local Government Lawyer

Posted December 5th, 2014 in hospitals, judicial review, medical records, news, ombudsmen by sally

‘The mother of a woman who died as an inpatient at a London hospital has lost a High Court challenge against the Parliamentary and Health Services Ombudsman (PHSO) over its refusal to investigate the loss of her daughter’s medical records.’

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Local Government Lawyer, 4th December 2014

Source: www.localgovernmentlawyer.co.uk

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Mother in High Court challenge against NHS ombudsman – BBC News

Posted December 2nd, 2014 in cancer, complaints, health, medical records, news, ombudsmen by sally

‘The mother of a young woman who died in hospital is challenging the Parliamentary and Health Services Ombudsman (PHSO) in the High Court.’

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BBC News, 2nd December 2014

Source: www.bbc.co.uk

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Ofcom rejects Royal Mail’s competition concerns – The Guardian

Posted December 2nd, 2014 in competition, news, ombudsmen, postal service by sally

‘Britain’s postal regulator Ofcom will not overhaul rules for direct mail delivery competition, dealing a blow to Royal Mail which has complained that rival offers will undermine its ability to deliver a nationwide service.’

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The Guardian, 2nd December 2014

Source: www.guardian.co.uk

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Only one London borough is acting on a law that helps protect tenants – The Independent

Posted November 25th, 2014 in landlord & tenant, London, news, ombudsmen by sally

‘A new law is supposed to protect tenants from rogue letting agents – yet only one London authority appears to be implementing the new ruling.’

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The Independent, 24th November 2014

Source: www.independent.co.uk

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NHS ombudsman ‘failing families’ – BBC News

Posted November 18th, 2014 in complaints, health, news, ombudsmen, reports by sally

‘The NHS ombudsman – the independent service that investigates patients’ complaints – is “wholly ineffective and failing families”, warns a charity.’

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BBC News, 18th November 2014

Source: www.bbc.co.uk

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