HSBC should face UK criminal charges, says former public prosecutor – The Guardian

‘HSBC’s Swiss arm is potentially open to a range of criminal charges in Britain because there is “credible evidence” that it has had a role in enabling tax evasion, according to a former director of public prosecutions.’

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The Guardian, 22nd February 2015

Source: www.guardian.co.uk

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Elderly man ‘held prisoner’ in care home – Daily Telegraph

‘An elderly man suffering from dementia was treated like a “prisoner” after social workers dispatched him to a nursing home against his and his family’s wishes without going through proper legal processes, a formal investigation has found.’

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Daily Telegraph, 28th January 2015

Source: www.telegraph.co.uk

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‘Bank mistook my sex change for fraud’ – when poor service counts as discrimination – Daily Telegraph

Posted January 27th, 2015 in banking, disabled persons, equality, news, ombudsmen by sally

‘If a firm doesn’t accommodate a customer’s race, religion, disability or sexual orientation they could be ignoring their rights under the Equality Act’

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Daily Telegraph, 27th January 2015

Source: www.telegraph.co.uk

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IPCC to investigate delays in dealing with intelligence on hundreds of suspected paedophiles – Daily Telegraph

‘The Independent Police Complaints Commission will investigate how staff at the Child Exploitation and Online Protection Centre dealt with information from the Canadian police.’

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Daily Telegraph, 23rd January 2015

Source: www.telegraph.co.uk

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CCTV: Too many cameras useless, warns surveillance watchdog Tony Porter – BBC News

‘Too many CCTV cameras are ineffective and useless, the government’s surveillance commissioner has warned.’

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BBC News, 26th January 2015

Source: www.bbc.co.uk

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Webber v Department for Education – WLR Daily

Posted January 22nd, 2015 in law reports, ombudsmen, pensions, teachers by sally

Webber v Department for Education [2014] EWHC 4240 (Ch); [2015] WLR (D) 14

‘It was prima facie a matter for the ombudsman to assess whether and to what extent an oral hearing was necessary either to enable the investigation to be satisfactorily completed or out of fairness, and such decisions could only be challenged on appeal on the familiar basis that they exceeded the generous ambit within which reasonable disagreement was possible.’

WLR Daily, 19th December 2014

Source: www.iclr.co.uk

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First ombudsman decisions in pension liberation cases show need for a change in the law, says expert – OUT-LAW.com

Posted January 12th, 2015 in complaints, news, ombudsmen, pensions by sally

‘The Pensions Ombudsman has dismissed complaints by three pension scheme members who were prevented from transferring their savings into suspected liberation schemes, but has warned that “mere suspicion” is not enough reason for a provider to block a transfer request.’

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OUT-LAW.com, 12th January 2015

Source: www.out-law.com

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EastEnders cleared of breaching Ofcom rules – BBC News

Posted January 6th, 2015 in BBC, codes of practice, complaints, media, news, ombudsmen by sally

‘Media watchdog Ofcom has cleared the BBC of breaching broadcasting rules over a rape storyline, which prompted complaints from the public.’

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BBC News, 5th January 2015

Source: www.bbc.co.uk

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Mother loses action over decision by ombudsman not to investigate records loss – Local Government Lawyer

Posted December 5th, 2014 in hospitals, judicial review, medical records, news, ombudsmen by sally

‘The mother of a woman who died as an inpatient at a London hospital has lost a High Court challenge against the Parliamentary and Health Services Ombudsman (PHSO) over its refusal to investigate the loss of her daughter’s medical records.’

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Local Government Lawyer, 4th December 2014

Source: www.localgovernmentlawyer.co.uk

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Mother in High Court challenge against NHS ombudsman – BBC News

Posted December 2nd, 2014 in cancer, complaints, health, medical records, news, ombudsmen by sally

‘The mother of a young woman who died in hospital is challenging the Parliamentary and Health Services Ombudsman (PHSO) in the High Court.’

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BBC News, 2nd December 2014

Source: www.bbc.co.uk

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Ofcom rejects Royal Mail’s competition concerns – The Guardian

Posted December 2nd, 2014 in competition, news, ombudsmen, postal service by sally

‘Britain’s postal regulator Ofcom will not overhaul rules for direct mail delivery competition, dealing a blow to Royal Mail which has complained that rival offers will undermine its ability to deliver a nationwide service.’

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The Guardian, 2nd December 2014

Source: www.guardian.co.uk

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Only one London borough is acting on a law that helps protect tenants – The Independent

Posted November 25th, 2014 in landlord & tenant, London, news, ombudsmen by sally

‘A new law is supposed to protect tenants from rogue letting agents – yet only one London authority appears to be implementing the new ruling.’

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The Independent, 24th November 2014

Source: www.independent.co.uk

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NHS ombudsman ‘failing families’ – BBC News

Posted November 18th, 2014 in complaints, health, news, ombudsmen, reports by sally

‘The NHS ombudsman – the independent service that investigates patients’ complaints – is “wholly ineffective and failing families”, warns a charity.’

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BBC News, 18th November 2014

Source: www.bbc.co.uk

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Too many prisoners jailed unnecessarily, says review head – The Guardian

‘The unnecessary jailing of too many people in England and Wales is leaving resources stretched and vulnerable inmates unsupervised, the head of a review into prison suicides has said.’

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The Guardian, 14th November 2014

Source: www.guardian.co.uk

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Regina (Kerman & Co LLP) v Legal Ombudsman – WLR Daily

Posted November 14th, 2014 in complaints, judicial review, jurisdiction, law reports, ombudsmen, solicitors by tracey

Regina (Kerman & Co LLP) v Legal OmbudsmanL: [2014] EWHC 3726 (Admin); [2014] WLR (D) 481

‘The reference to a “person” against whom a complaint had been made “ceasing to exist” in section 132(2) of the Legal Services Act 2007 and rule 2.10 of the Legal Ombudsman Scheme Rules 2013 made thereunder was a reference to the cessation of the firm or legal entity and/or, if different, the “authorised person” subject to the regulatory regime. It was not to be read as a narrow reference to an individual human being ceasing to exist.’

WLR Daily, 11th November 2014

Source: www.iclr.co.uk

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New rules on remote gambling set to come into force – OUT-LAW.com

Posted November 3rd, 2014 in advertising, complaints, gambling, jurisdiction, licensing, news, ombudsmen by sally

‘Organisations which provide or advertise remote gambling facilities in Great Britain must now be licensed by the Gambling Commission regardless of where those organisations are based in the world, under new rules that come into force tomorrow [1 November].’

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OUT-LAW.com, 31st October 2014

Source: www.out-law.com

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‘Devastating impact’ of NHS blunders revealed in ombudsman’s report – The Guardian

Posted October 30th, 2014 in complaints, health, news, ombudsmen, reports by sally

‘The NHS has committed a catalogue of blunders that have had a “devastating impact” on every generation, a report has revealed.’

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The Guardian, 29th October 2014

Source: www.guardian.co.uk

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Mark Duggan officer faces misconduct investigation – The Guardian

‘‘ZZ46’ is the first officer from the operation to be served with a formal disciplinary notice by the IPCC.’

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The Guardian, 26th October 2014

Source: www.guardian.co.uk

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Watchdog to pursue inquiry into sex sting against MP Brooks Newmark – The Guardian

Posted October 20th, 2014 in complaints, inquiries, media, news, ombudsmen by sally

‘The Independent Press Standards Organisation (Ipso) is to continue to investigate the Sunday Mirror for the sex sting carried out against MP Brooks Newmark even though the complaint against the newspaper has been dropped.’

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The Guardian, 19th October 2014

Source: www.guardian.co.uk

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Ched Evans conviction to be fast-tracked by watchdog investigating miscarriages of justice – The Independent

Posted October 20th, 2014 in miscarriage of justice, news, ombudsmen, rape by sally

‘The watchdog which investigates possible miscarriages of justice has said it is fast-tracking an application by Ched Evans to review his rape conviction.’

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The Independent, 19th October 2014

Source: www.independent.co.uk

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