Divorcee keeps £100,000 pension overpayment in ‘David v Goliath’ victory – Daily Telegraph

Posted May 15th, 2013 in divorce, maladministration, news, ombudsmen, pensions by sally

“A woman who received almost £100,000 too much from a pension company will keep the money, an ombudsman has decided.”

Full story

Daily Telegraph, 14th May 2013

Source: www.telegraph.co.uk

Comments Off

Papers drop veto on watchdog appointments – BBC News

Posted May 13th, 2013 in inquiries, media, news, ombudsmen, professional conduct, regulations, veto by tracey

“Newspaper owners have backed down on demands to have a veto over the board members of any new press regulator.”

Full story

BBC News, 10th May 2013

Source: www.bbc.co.uk

Comments Off

Junk foods avoid ad ban by targeting children online – The Guardian

Posted April 29th, 2013 in advertising, children, complaints, internet, news, ombudsmen, regulations by tracey

“Advertising regulators have been accused of failing to protect children from aggressive online marketing by food companies using internet games and advertising. The Children’s Food Campaign has called on ministers to introduce statutory regulation to close loopholes allowing ads that are banned from children’s television to be shown on manufacturers’ own child-friendly websites.”

Full story

The Guardian, 29th April 2013

Source: www.guardian.co.uk

Comments Off

Police watchdog to investigate Taser use in burns death of man doused in flammable liquid – The Independent

Posted April 29th, 2013 in death in custody, news, ombudsmen, police, weapons by tracey

“A watchdog is to investigate whether the firing of a Taser by a police officer
at a man doused in flammable liquid caused fatal burns.”

Full story

The Independent, 27th April 2013

Source: www.independent.co.uk

Comments Off

Dame Julie Mellor – Constitutional Role of the Parliamentary and Health Service Ombudsman – UCL Constitution Unit

Posted April 24th, 2013 in complaints, constitutional law, health, news, ombudsmen by sally

“Dame Julie Thérèse Mellor, DBE was appointed as Parliamentary Commissioner for Administration and the Health Service Commissioner for England (Parliamentary and Health Service Ombudsman) in January 2012.

The Ombudsman is mandated to consider complaints that public bodies have not acted fairly. As a watchdog body independent of government and accountable to Parliament, its constitutional role is delicate and complex. Dame Julie will discuss that role, and how best the Ombdusman can maximize its independence and impact as a check on executive power.”

Video

UCL Constitution Unit, 23rd April 2013

Source: www.ucl.ac.uk/constitution-unit

Comments Off

Tenants to be given right to challenge rogue letting agents – The Guardian

“Tenants are to be given the right to challenge rogue letting agents for the first time after the government agreed at the 11th hour to a legislative amendment requiring all agents to sign up to a mandatory redress scheme.”

Full story

The Guardian, 16th April 2013

Source: www.guardian.co.uk

Comments Off

Bankers’ ‘honesty test’: nearly all pass City regulator’s check – The Guardian

Posted April 15th, 2013 in banking, criminal records, financial regulation, news, ombudsmen by sally

“Just 30 out of 227,000 people have failed the City regulator’s ‘fit and proper’ test to take on some of the most risky jobs in British banks since the onset of the financial crisis.”

Full story

The Guardian, 12th April 2013

Source: www.guardian.co.uk

Comments Off

Prisoners may lose legal aid for jail complaints – The Guardian

Posted April 4th, 2013 in complaints, consultations, legal aid, news, ombudsmen, prisons by sally

“Convicted criminals could be barred from claiming legal aid to fund complaints about the prison system regarding matters such as categorisation, moves, correspondence and visits.”

Full story

The Guardian, 4th April 2013

Source: www.guardian.co.uk

Victims’ Code criticised by watchdog – BBC News

Posted April 2nd, 2013 in codes of practice, complaints, news, ombudsmen, victims by sally

“Victims of crime are being put under extreme duress, leading to injustices, due to a lack of awareness of the Victims’ Code by those working in the justice system, a watchdog has warned.”

Full story

BBC News, 29th March 2013

Source: www.bbc.co.uk

Comments Off

BSB’s monitoring programme improves compliance, shows new report – Bar Standards Board

Posted March 18th, 2013 in barristers, complaints, consultations, news, ombudsmen, statistics by sally

“A new report published recently by the Bar Standards Board shows the benefits of its recent monitoring programme.”

Full story

Bar Standards Board, 15th March 2013

Source: www.barstandardsboard.org.uk

Comments Off

‘Not good’: Ofsted gives a mixed verdict on education reforms in major setback for Michael Gove – The Independent

Posted March 18th, 2013 in education, government departments, news, ombudsmen, reports by sally

“Michael Gove’s flagship education project has been dealt an embarrassing blow after inspectors demanded that three of the new wave of ‘free schools’ must improve their teaching, leadership and pupil performance. In the first official verdict on the Education Secretary’s free schools programme, Ofsted inspectors have ruled that three of the first nine institutions to be examined are “not good” schools.”

Full story

The Independent, 17th March 2013

Source: www.independent.co.uk

Comments Off

Finance and Divorce Update – Family Law Week

Posted March 6th, 2013 in bills, civil partnerships, divorce, jurisdiction, news, ombudsmen, statistics by sally

“Anna Heenan, solicitor and David Salter, Joint Head of Family Law at Mills & Reeve LLP analyse February’s financial remedies and divorce news and cases.”

Full story

Family Law Week, 5th March 2013

Source: www.familylawweek.com

Comments Off

ICO to publish code of practice for the press on personal data processing – OUT-LAW.com

“The UK’s data protection watchdog has outlined its intention to set new guidelines for journalists on the processing of personal data for the purposes of journalism.”

Full story

OUT-LAW.com, 21st February 2013

Source: www.out-law.com

Probation service gets ‘generally good’ report as it faces wholesale outsourcing – The Guardian

Posted February 22nd, 2013 in consultations, contracting out, news, ombudsmen, probation, recidivists, statistics by sally

“The probation service, which faces wholesale outsourcing under government plans, is ‘doing much good work’ with adult offenders but some aspects continue to require improvement, according to the chief inspector of probation.”

Full story

The Guardian, 21st February 2013

Source: www.guardian.co.uk

Comments Off

ASA begins oversight of new online behavioural advertising rules – OUT-LAW.com

Posted February 6th, 2013 in advertising, codes of practice, complaints, consent, internet, news, ombudsmen by sally

“New UK rules governing the use of online behavioural advertising (OBA) have come into effect.”

Full story

OUT-LAW.com, 5th February 2013

Source: www.out-law.com

Comments Off

Lorraine breaks rules on promotion – BBC News

Posted February 5th, 2013 in advertising, media, news, ombudsmen by tracey

“ITV show Lorraine broke rules by allowing Dannii Minogue to promote a milk product she had a commercial deal to endorse, Ofcom has ruled.”

Full story

BBC News, 4th February 2013

Source: www.bbc.co.uk

Comments Off

ICO to change cookie policy to recognise implied consent – OUT-LAW.com

Posted January 28th, 2013 in consent, internet, news, ombudsmen, privacy by sally

“The UK’s privacy watchdog will no longer require individuals’ explicit consent in order to serve them with ‘cookies’ when they visit its website.”

Full story

OUT-LAW.com, 28th January 2013

Source: www.out-law.com

Comments Off

Wrong priorities – NearlyLegal

Posted January 21st, 2013 in complaints, housing, local government, maladministration, news, ombudsmen by sally

“Every now and again, there is a Local Government Ombudsman report that seems to go beyond individual instances of maladministration and instead capture something of the zeitgeist. The LGO decision summarised here may well be one of the latter (certainly the Guardian thinks so), as arguably what it shows is a Local Authority prioritising its own administrative concerns over its legal duties in both its policy and the operation of policy. There is also a routine failure to ask the kind of questions that might have meant it had to do more. This on top of a series of administrative failures.”

Full story

NearlyLegal, 20th January 2013

Source: www.nearlylegal.co.uk

Comments Off

OFT to act on unfair gym membership contracts – The Guardian

Posted January 14th, 2013 in consumer protection, inquiries, news, ombudsmen, unfair contract terms by tracey

“At the end of what is always the busiest month of the year for gyms, the OFT is expected to announce that it will outlaw contracts that last longer than 12 months or do not contain a get-out clause for members who, for example, lose their job or sustain an injury. The move follows a year-long investigation into a number of gym chains, believed to include LA Fitness, Fitness First and Bannatyne’s. The OFT is also understood to be looking at debt collectors that some reports say use aggressive practices in chasing money owed to gym groups.”

Full story

The Guardian, 12th January 2013

Source: www.guardian.co.uk

Comments Off

ASA bans adverts over use of Jimmy Savile references – The Guardian

Posted January 9th, 2013 in advertising, child abuse, complaints, news, ombudsmen by sally

“The advertising watchdog has criticised a magazine and a clothing firm for attempting to drum up business by using images of the late Jimmy Savile in email campaigns, including one which features the disgraced ex-presenter wearing what appears to be underwear while smoking a cigar.”

Full story

The Guardian, 9th January 2013

Source: www.guardian.co.uk

Comments Off