High Court backs Legal Ombudsman over barrister complaint – Law Society’s Gazette

Posted March 11th, 2014 in appeals, barristers, compensation, complaints, legal ombudsman, news by tracey

‘The High Court has upheld a Legal Ombudsman decision that a barrister dealt with a complaint improperly – even though the original complaint was dismissed.’

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Law Society’s Gazette, 10th March 2014

Source: www.lawgazette.co.uk

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High Court throws out Legal Ombudsman ruling, branding it ‘irrational’ – The Lawyer

Posted February 13th, 2014 in appeals, barristers, complaints, fees, legal ombudsman, news by sally

‘The High Court has slammed the Legal Ombudsman (LeO) over its decision to order a barrister to reimburse fees to a client, branding the LeO ruling “irrational”.’

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The Lawyer, 12th February 2014

Source: www.thelawyer.com

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High Court quashes “irrational” LeO decision against barrister but upholds record SDT fine – Legal Futures

‘A High Court judge has overturned a Legal Ombudsman (LeO) decision that a barrister had not earned his fee, but separately upheld a Solicitors Disciplinary Tribunal (SDT) decision to hand out a record fine.’

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Legal Futures, 7th February 2014

Source: www.legalfutures.co.uk

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First judgment in a judicial review of the Legal Ombudsman – 4 New Square

Posted January 7th, 2014 in fees, judicial review, jurisdiction, legal ombudsman, news, time limits by sally

‘On 20 December 2013 judgment was handed down in the first judicial review of a decision of the Legal Ombudsman (“LeO”) to reach a substantive hearing. The judgment will be of interest to lawyers and complainants wishing to challenge unappealable decisions of LeO. It is particularly (though not only) relevant to LeO decisions which direct a reduction in fees. This is an area which, in view of the absence of a limit on the amount by which LeO can reduce fees, has caused particular controversy.’

Full story

4 New Square, 3rd January 2014

Source: www.4newsquare.com

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The Legal Ombudsman: more than a paper tiger – UK Human Rights Blog

Posted January 6th, 2014 in complaints, fees, judicial review, jurisdiction, legal ombudsman, news, solicitors by sally

‘Does the Legal Ombudsman have teeth? That was, in effect, the question before the High Court in Layard Horsfall, a judicial review brought by a former solicitor against a decision by the Ombudsman to reduce his fees following a complaint by one of his clients. The Court’s answer was a very clear yes. Where the Ombudsman has made her decision properly, taking relevant factors into account, it is likely to withstand judicial review challenge.’

Full story

UK Human Rights Blog, 3rd January 2014

Source: www.ukhumanrightsblog.com

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Lawyers forced to pay out £1m in no win, no fee disputes – The Guardian

Posted January 6th, 2014 in compensation, complaints, costs, fees, legal aid, legal ombudsman, news, solicitors by sally

‘Lawyers were ordered to pay almost £1m in compensation to disappointed clients last year owing to failures in no win, no fee agreements, according to figures released by the legal ombudsman.’

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The Guardian, 6th January 2014

Source: www.guardian.co.uk

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Solicitors and consumers split over widening ombudsman’s remit to unregulated providers – Legal Futures

Posted October 3rd, 2013 in dispute resolution, Law Society, legal ombudsman, legal profession, news by sally

“Solicitors and consumer representatives have come out on opposite sides of the Legal Ombudsman’s (LeO) proposal to extend its remit to the estimated 130,000 unregulated legal services providers operating in England and Wales.”

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Legal Futures, 2nd October 2013

Source: www.legalfutures.co.uk

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Legal Ombudsman to work on allowing complaints from non-clients – Legal Futures

Posted September 24th, 2013 in complaints, legal ombudsman, news, third parties by sally

“The Legal Ombudsman (LeO) is to begin work on what types of complaints it should accept from non-clients amid reports of lawyers harassing third parties over alleged debts, violating their privacy and doling out abusive treatment in court.”

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Legal Futures, 24th September 2013

Source: www.legalfutures.co.uk

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Solicitor who ignored LeO fined for contempt – Solicitors Journal

Posted August 15th, 2013 in case management, contempt of court, fines, legal ombudsman, news, solicitors by sally

“A solicitor who refused to comply with a legal ombudsman decision to return files to a client has been fined £5,000 for contempt by a county court.”

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Solicitors Journal, 14th August 2013

Source: www.solicitorsjournal.com

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Legal advice on divorce prompts most legal complaints – BBC News

Posted June 13th, 2013 in complaints, divorce, legal ombudsman, news, reports by sally

“Divorce cases have prompted the most complaints about lawyers in the last year with individuals being urged to shop around for legal advice.”

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BBC News, 13th June 2013

Source: www.bbc.co.uk

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Legal Ombudsman chairman calls for major expansion in jurisdiction – Legal Futures

“All consumers of legal services – using a broad definition that includes ‘linked professional services and advice that has a legal dimension’ – should have access to the Legal Ombudsman (LeO), its chairman said today.”

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Legal Futures, 13th June 2013

Source: www.legalfutures.co.uk

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More than 1,600 law firms and barristers now on Legal Ombudsman’s complaints list – Legal Futures

Posted April 18th, 2013 in barristers, complaints, law firms, legal ombudsman, news by sally

“The names of 1,617 law firms and barristers who have been the subject of a formal decision by the Legal Ombudsman (LeO) are now in the public domain.”

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Legal Futures, 18th April 2013

Source: www.legalfutures.co.uk

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The Legal Ombudsman Scheme: how it works and how firms can challenge it – 4 New Square

Posted March 26th, 2013 in appeals, complaints, law firms, legal ombudsman, news by sally

“The Legal Ombudsman (‘LeO’) publishes brief summaries of its decisions on its website. Where awards have been made against lawyers to date the amounts have usually been very modest: hundreds rather than thousands of pounds. There has not been much for lawyers or their insurers to worry about. But things could be about to change.”

Full story (PDF)

4 New Square, 21st March 2013

Source: www.4newsquare.com

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Divorce costs warning issued to lawyers – The Guardian

Posted February 28th, 2013 in costs, divorce, families, legal ombudsman, legal services, news by sally

“Some solicitors are failing to advise divorcees to settle courtroom battles before costs rise out of control because of the ‘emotional rawness’ of those involved, according to the legal ombudsman.”

Full story

The Guardian, 28th February 2013

Source: www.guardian.co.uk

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Ombudsman warns of mis-selling risk around family law services – Legal Futures

Posted February 28th, 2013 in complaints, costs, divorce, families, legal ombudsman, legal services, news by sally

“Innovation in family law services is working for consumers but could in time lead to mis-selling and hidden costs as complex financing and legal services structures emerge, the Legal Ombudsman (LeO) has warned.”

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Legal Futures, 28th February 2013

Source: www.legalfutures.co.uk

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LSB responds to OFT report which outlines the changes to the regulation of legal services brought about by the Legal Services Act 2007 – Legal Services Board

Posted January 18th, 2013 in legal ombudsman, legal services, Legal Services Board, press releases by tracey

“LSB responds to OFT report which outlines the changes to the regulation of legal services brought about by the Legal Services Act 2007.”

Full press release

Legal Services Board, 18th January 2013

Source: www.legalservicesboard.org.uk

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Regulation fees paid by claims management companies – Ministry of Justice

Posted November 9th, 2012 in claims management, complaints, consultations, fees, legal ombudsman by tracey

“This consultation invites views on the fees for applications for authorisation and annual fees for the regulation year 1 April 2013 to 31 March 2014 and initial views on a fees framework for complaints handling by the Legal Ombudsman.

This consultation is primarily aimed at persons authorised to provide regulated claims management services in England & Wales under the Compensation Act 2006 and those businesses and individuals contemplating making an application for authorisation.”

Full consultation

Ministry of Justice, 9th November 2012

Source: www.justice.gov.uk

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Do lawyers scare you? – The Guardian

Posted October 18th, 2012 in complaints, legal ombudsman, news by sally

“Research shows that clients are reluctant to complain to lawyers when things go wrong and that the Legal Ombudsman needs to be clearer in its message.”

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The Guardian, 17th October 2012

Source: www.guardian.co.uk

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Don’t be afraid to complain about your lawyer says Legal Ombudsman – The Guardian

Posted October 16th, 2012 in complaints, law firms, legal ombudsman, legal profession, news by tracey

“Clients of law firms are scared to complain when things go wrong and are confused about the complaints system.”

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The Guardian, 15th October 2012

Source: www.guardian.co.uk

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Complaints data naming law firms goes live today – Law Society’s Gazette

Posted September 17th, 2012 in complaints, law firms, legal ombudsman, news by sally

“The Legal Ombudsman has today published an online list of complaints relating to 770 law firms across England and Wales.”

Full story

Law Society’s Gazette, 17th September 2012

Source: www.lawgazette.co.uk

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