LSB set to beef up rules on how lawyers handle complaints – Legal Futures

Posted August 29th, 2023 in complaints, legal ombudsman, legal services, Legal Services Board, news by sally

‘Lawyers are facing beefed-up rules on dealing with complaints, and the prospect of how quickly they handle them being made public, under proposals published yesterday.’

Full Story

Legal Furtures, 25th August 2023

Source: www.legalfutures.co.uk

One in four complaints to Legal Ombudsman outside new time limits – Legal Futures

‘More than a quarter (27%) of complaints made to the Legal Ombudsman (LeO) are outside the new time limits introduced at the beginning of April, it has emerged.’

Full Story

Legal Futures, 16th August 2023

Source: www.legalfutures.co.uk

Lawyers face beefed-up rules on handling complaints – Legal Futures

‘Changes to statutory requirements on how lawyers handle complaints will move closer this week amid concern that consumers are being let down at the moment.’

Full Story

Legal Futures, 5th June 2023

Source: www.legalfutures.co.uk

High Court rejects client’s bid to judicially review Legal Ombudsman decision – Legal Futures

Posted June 21st, 2021 in compensation, judicial review, law firms, legal ombudsman, news by tracey

‘The High Court has rejected a client’s application for permission to judicially review an award made in his favour by the Legal Ombudsman (LeO) that he claimed was insufficient.’

Full Story

Legal Futures, 18th June 2021

Source: www.legalfutures.co.uk

Legal Ombudsman pilots use of formal mediation – Legal Futures

Posted August 16th, 2019 in dispute resolution, legal ombudsman, news, pilot schemes by tracey

‘The Legal Ombudsman (LeO) is running a “proof of concept” pilot as it decides whether to introduce formal mediation as another route to settling dispute between lawyers and their clients.’

Full Story

Legal Futures, 16th August 2019

Source: www.legalfutures.co.uk

Legal ombudsman faces claim over data breach – Law Society’s Gazette

Posted August 2nd, 2019 in data protection, electronic mail, legal ombudsman, news by tracey

‘The legal ombudsman is being sued by former complainants whose contact details were leaked in an email blunder, the Gazette can reveal.’

Full Story

Law Society's Gazette, 1st August 2019

Source: www.lawgazette.co.uk

Barrister suspended again after returning from drug-conviction ban – Legal Futures

‘A barrister who only recently returned to practice after completing a three-year suspension for a drugs conviction, has been suspended again.’

Full Story

Legal Futures, 29th July 2019

Source: www.legalfutures.co.uk

MoJ formally rules out review of legal regulation and complete independence for regulators – Legal Futures

‘The current framework of legal regulation is “inconsistent”, the Ministry of Justice (MoJ) accepted today, but said it could not commit to the formal review sought by the Competition and Markets Authority (CMA) and others.’

Full Story

Legal Futures, 19th December 2017

Source: www.legalfutures.co.uk

SRA ponders penalties for failure to publish complaints data – Law Society’s Gazette

‘The Solicitors Regulation Authority has indicated that firms are to face disciplinary action if they do not abide by a potential requirement to publish data about complaints they receive – as research reveals that more than 90% of consumers want to see more transparency.’

Full Story

Law Society's Gazette, 14th December 2017

Source: www.lawgazette.co.uk

Lawyers aim to “intimidate” clients who complain, says report – Legal Futures

Posted November 6th, 2017 in complaints, legal language, legal ombudsman, legal profession, news by tracey

‘Some clients worry being “bamboozled by legal jargon” if they complain to their lawyers, a fear that can be borne out by responses that are “seeming calculated to ‘overwhelm’ or ‘intimidate’ the customer”, according to new research.’

Full Story

Legal Futures, 6th November 2017

Source: www.legalfutures.co.uk

“Complete backing” for not extending cab-rank rule to public access work – Legal Futures

Posted October 30th, 2017 in barristers, complaints, consultations, disclosure, insurance, legal ombudsman, news by sally

‘The cab-rank rule will not be extended to public and licensed access (PLA) cases after the Bar Standards Board (BSB) received complete backing for the position in consultation.’

Full Story

Legal Futures, 30th October 2017

Source: www.legalfutures.co.uk

Revealed: BSB set to expand price transparency obligation beyond public access to referral Bar – Legal Futures

‘The Bar Standards Board (BSB) will say today that new rules on publishing prices should extend to referral barristers as well as those handling public access work.’

Full Story

Legal Futures, 2nd October 2017

Source: www.legalfutures.co.uk

Cost of Legal Ombudsman to rise for first time as unpaid case fees cause problems – Legal Futures

Posted April 12th, 2017 in budgets, legal ombudsman, news by sally

‘The Legal Ombudsman’s (LeO) budget is set to rise for the first time since its creation – by £1m – with claims management companies not paying the case fees they have been charged the key cause and more expected to follow as they continue to go out of business.’

Full story

Legal Futures, 12th April 2017

Source: www.legalfutures.co.uk

Would-be complaints chief says process needs “root and branch review” – Legal Futures

Posted March 23rd, 2017 in complaints, delay, legal ombudsman, news by sally

‘There needs to be a “root and branch” review of the complaints process run by the Legal Ombudsman (LeO), with the speed with which complaints are resolved a particular concern, according to the prospective chair of the organisation’s governing body.’

Full story

Legal Futures, 22nd March 2017

Source: www.legalfutures.co.uk

Legal Ombudsman suspends publication of complaints data over accuracy concerns – Legal Futures

Posted February 13th, 2017 in case management, complaints, internet, legal ombudsman, mistake, news by sally

‘The Legal Ombudsman (LeO) has pulled from its website the details of law firms and chambers that have been subject to complaints because of concerns over their accuracy, it has emerged.’

Full story

Legal Futures, 13th February 2017

Source: www.legalfutures.co.uk

Complaints against lawyers fall to their lowest level yet – Legal Futures

Posted November 9th, 2016 in complaints, legal ombudsman, news, reports, statistics by sally

‘The number of complaints against lawyers that reach the Legal Ombudsman (LeO) has fallen to its lowest level since the organisation opened in 2010, its annual report has shown.’

Full story

Legal Futures, 9th November 2016

Source: www.legalfutures.co.uk

MoJ set to press ahead with regulatory independence – Legal Futures

Posted October 28th, 2016 in alternative business structures, legal ombudsman, legal profession, news by sally

‘The Ministry of Justice (MoJ) has no intention of dropping its plans to separate the legal regulators from their representative bodies, it said yesterday as it unveiled reviews of how the Legal Services Board (LSB) and Legal Ombudsman (LeO) are operating.’

Full story

Legal Futures, 28th October 2016

Source: www.legalfutures.co.uk

High Court upholds Legal Ombudsman order that firm repay most of £37k contingency fee – Legal Futures

Posted August 5th, 2016 in fees, legal ombudsman, news, repayment, solicitors by tracey

‘The High Court has rejected a solicitor’s appeal against a Legal Ombudsman (LeO) order that he refund £34,000 of his £37,000 fee to a client he signed up to a contingency fee agreement (CFA).’

Full story

Legal Futures, 4th August 2016

www.legalfutures.co.uk

“Change in law needed” to open up Legal Ombudsman to clients of unregulated firms, says boss – Legal Futures

Posted April 26th, 2016 in complaints, consumer protection, law firms, legal ombudsman, news by sally

‘Only a change in the law would allow the Legal Ombudsman (LeO) to cover complaints from consumers of unregulated law firms, the chair of the organisation’s governing body has said as he called on paralegals to campaign for access to the redress scheme.’

Full story

Legal Futures, 26th April 2016

Source: www.legalfutures.co.uk

European rules would make it harder for LeO to reject complaints – Legal Futures

Posted September 8th, 2015 in complaints, consultations, dispute resolution, EC law, legal ombudsman, news by sally

‘The European directive on alternative dispute resolution (ADR) will not only extend the period for making complaints about lawyers from six to 12 months, but reduce the grounds for the Legal Ombudsman (LeO) to reject them, it has emerged.’

Full story

Legal Futures, 8th September 2015

Source: www.legalfutures.co.uk