Watchdog to investigate charities’ ‘boiler room’ tactics – The Guardian

Posted July 7th, 2015 in charities, complaints, consumer protection, news by sally

‘The information commissioner is to investigate what he called “boiler room” tactics used by leading charities after claims they secured telephone donations from people with dementia and those who are terminally ill.’

Full story

The Guardian, 7th July 2015

Source: www.guardian.co.uk

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EE fined £1m by Ofcom for poor complaints handling – BBC News

Posted July 3rd, 2015 in complaints, consumer protection, fines, news, telecommunications by tracey

‘EE, the UK’s largest mobile phone operator, has been fined £1m by the regulator Ofcom for breaching rules on handling customer complaints.’

Full story

BBC News, 3rd July 2015

Source: www.bbc.co.uk

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FCA to consult on issue of unsolicited marketing in consumer credit market this summer – OUT-LAW.com

‘The Financial Conduct Authority (FCA) is to consult on the issue of unsolicited marketing by consumer credit firms this summer, according to an answer given in the UK parliament.’

Full story

OUT-LAW.com, 1st July 2015

Source: www.out-law.com

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Regulator opens investigations into transparency of paid online endorsements – OUT-LAW.com

‘The Competition and Markets Authority (CMA) is investigating whether a number of businesses have broken consumer protection laws by failing to disclose that they have paid others to endorse their company online.’

Full story

OUT-LAW.com, 19th June 2015

Source: www.out-law.com

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Consumer Prepayments on Retailer Insolvency – Law Commission

Posted June 19th, 2015 in consultations, consumer protection, insolvency, news by tracey

‘In a consultation paper published on 18 June 2015, the Law Commission considers whether prepaying consumers should be better protected in the event of company insolvency, either through improved voluntary mechanisms or required by law.’

Full press release

Law Commission, 18th June 2015

Source: www.lawcommission.justice.gov.uk

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Shoppers ‘duped’ by millions of fake online reviews – Daily Telegraph

Posted June 19th, 2015 in advertising, consumer protection, inquiries, internet, news by tracey

‘Shoppers who use the internet to research hotels, books, electronics and other purchases are being misled by millions of “fake” reviews orchestrated by companies to trick potential customers, the consumer watchdog warns today as it begins an inquiry.’

Full story

Daily Telegraph, 19th June 2015

Source: www.telegraph.co.uk

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Plastic surgeons must give patients chance to change mind, says General Medical Council – The Independent

‘Cosmetic procedure patients should be given a cooling-off period before going under the knife, according to the latest guidance by the General Medical Council (GMC).’

Full story

The Independent, 8th June 2015

Source: www.independent.co.uk

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Record PPI fine for Lloyds knocks 12% off Horta-Osório’s bonus – The Guardian

‘Lloyds Banking Group has docked £350,000 from the bonus of its boss António Horta-Osório after being hit with a £117m fine for unacceptable handling of compensation claims for payment protection insurance.’

Full story

The Guardian, 5th June 2015

Source: www.guardian.co.uk

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Banks face bigger PPI mis-selling bill as regulator considers compensation rules – The Guardian

‘Banks could face a bigger bill for mis-selling payment protection insurance after the City regulator said it was considering new rules on how customers should be compensated.’

Full story

The Guardian, 27th May 2015

Source: www.guardian.co.uk

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Tell us your experience of the legal services regulators – Legal Services Board

‘The Legal Services Board (LSB) is launching a survey today inviting views from anybody and any firm that has been in contact with one of the eight legal services regulators in England and Wales.’

Full press release

Legal Services Board, 14th May 2015

Source: www.legalservicesboard.org.uk

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ParkingEye drives home a penalty – charge for a breach of contract allowed – Technology Law Update

Posted April 29th, 2015 in appeals, consumer protection, contracts, fines, news, parking by sally

‘A dispute over a parking fine has received a lot of press attention from the angle of the aggrieved motorist standing up to big business. But there are wider implications. The recent Court of Appeal decision in ParkingEye v Beavis demonstrates a more flexible approach to penalty clauses in contracts, and illustrates how the unfairness rules will be applied to penalty charges in consumer-facing contracts (EULAs, e-commerce terms etc).’

Full story

Technology Law Update, 28th April 2015

Source: www.technology-law-blog.co.uk

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Consumer group begins ‘super-complaint’ over allegedly ‘misleading and opaque’ supermarket pricing practices – OUT-LAW.com

Posted April 22nd, 2015 in consumer protection, food, news, regulations, sale of goods by sally

‘The Competition and Markets Authority (CMA) will investigate alleged “misleading and opaque pricing practices” by supermarkets in response to a ‘super-complaint’ brought by consumer group Which?, it has announced.’

Full story

OUT-LAW.com, 21st April 2015

Source: www.out-law.com

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“Cold Calling” company fined £75K for breach of privacy – UK Human Rights Blog

Posted April 20th, 2015 in advertising, complaints, consumer protection, EC law, fines, news, privacy, tribunals by sally

‘Although an individual’s right to privacy is usually thought of in the context of state intrusion in one form or another, in reality the real threat of intrusion in a society such as ours comes from unsolicited marketing calls.’

Full story

UK Human Rights Blog, 17th April 2015

Source: www.ukhumanrightsblog.com

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ASA rejects personal injury advert complaint because consumers ‘now understand how claims work’ – Legal Futures

‘The Advertising Standards Authority (ASA) has rejected a complaint against a west country personal injury law firm, saying that consumers now have “a general awareness that to have a valid claim there would have to be some degree of fault or negligence by a third party”.’

Full story

Legal Futures, 8th April 2015

Source: www.legalfutures.co.uk

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More fines for unsolicited calls or texts likely, says ICO, as new rules come into force – OUT-LAW.com

‘Changes to the rules governing when the Information Commissioner’s Office (ICO) can fine companies for making unsolicited telephone calls or sending unsolicited text messages will help the UK’s privacy watchdog to “make more fines stick”, it has said.’

Full story

OUT-LAW.com, 7th April 2015

Source: www.out-law.com

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Tobacco display ban extended to all shops – BBC News

Posted April 7th, 2015 in advertising, consumer protection, news, small businesses, smoking by sally

‘A ban on showing tobacco products at the point of sale in small shops across the UK has come into force.’

Full story

BBC News, 6th April 2015

Source: www.bbc.co.uk

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Consumer Rights Act 2015 – legislation.gov.uk

Posted April 2nd, 2015 in consumer protection, legislation by sally

Consumer Rights Act 2015 published

Full text of Act

Source: www.legislation.gov.uk

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Pensions, pensions, and yet more pensions in the FCA’s business plan – RPC Financial Services Blog

Posted April 1st, 2015 in budgets, consumer protection, elderly, news, pensions, retirement by sally

‘The FCA has published its Business Plan for 2015/2016. One of the key themes for both regulation and risk is the pensions market given the pension reforms taking place on 6 April. The Business Plan highlights the fact that the pensions market is a key area of concern for the FCA and an area which it will be monitoring closely in the next year and beyond.’

Full story

RPC Financial Services Blog, 27th March 2015

Source: www.rpc.co.uk

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The Consumer Rights Act 2015 – how it will impact suppliers of digital content – Technology Law Update

Posted April 1st, 2015 in computer programs, consumer protection, news, repairs by sally

‘In the last few days before campaigning for May’s election started, the UK Consumer Rights Act finally made it through the parliamentary process and became law. Most of the CRA will take effect in October 2015, although this date needs rubber-stamping by parliament.’

Full story

Technology Law Update, 31st March 2015

Source: www.technology-law-blog.co.uk

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Bupa ad banned for implying private care is better for surviving cancer – The Guardian

‘An ad for Bupa has been banned for implying that cancer patients who receive private healthcare have a higher chance of survival.’

Full story

The Guardian, 1st April 2015

Source: www.guardian.co.uk

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