Universities getting better on consumer law issues, but work still to be done, says CMA – OUT-LAW.com

‘Awareness among universities of their responsibilities under consumer protection law is increasing, although some poor practices remain, the UK’s competition watchdog has found.’

Full story

OUT-LAW.com, 26th July 2016

Source: www.out-law.com

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Making lawyers publish “average” prices will energise consumers, says panel – Legal Futures

‘The Legal Services Consumer Panel said last week that it was “not blind to the challenges of increased price transparency”, but insisted that making lawyers publish “average” prices could be the catalyst for making consumers ask more questions about cost.’

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Legal Futures, 25th July 2016

Source: www.legalfutures.co.uk

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Keep price comparison sites as they are, say MPs – BBC News

Posted July 22nd, 2016 in competition, consumer protection, internet, news by sally

‘MPs on the Energy Committee have written to the new business secretary to demand no change to the current rules on price comparison websites.’

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BBC News, 21st July 2016

Source: www.bbc.co.uk

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Consumer Prepayments on Retailer Insolvency – Law Commission

‘This project is complete. We laid our report before Parliament on 13 July 2016 and await the Government’s response.
This project, which was commissioned by the Department for Business, Innovation and Skills (BIS), considered whether greater protection is needed for consumers who lose deposits or gift vouchers when retailers or other service providers become insolvent.’

Full press release

Law Commission, 14th July 2016

Source: http://www.justice.gov.uk/lawcommission

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‘Radical’ handbook reforms will widen access to justice, SRA says – Law Society’s Gazette

‘The Solicitors Regulation Authority insists its “radical” handbook reforms will widen access to justice, acknowledging that certain safeguards will be needed if solicitors are given greater freedom to deliver legal services outside regulated firms.’

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Law Society’s Gazette, 14th July 2016

Source: www.lawgazette.co.uk

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FCA will look to ensure consumer protection and support for fintech innovation in crowdfunding review, says expert – OUT-LAW.com

Posted July 12th, 2016 in consumer protection, disclosure, financial regulation, news by sally

‘The Financial Conduct Authority (FCA) will look to ensure that consumers are sufficiently protected against the risks inherent in crowdfunding while supporting innovation in the growing market in a forthcoming review of its regulation of the industry, an expert has said.’

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OUT-LAW.com, 11th July 2016

Source: www.out-law.com

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Court of Appeal ruling ‘provides extra ammunition’ in fight against sale of counterfeit goods online, says expert – OUT-LAW.com

‘A new ruling by the Court of Appeal in London “provides extra ammunition” to brands in their fight against the sale of counterfeit goods online, an expert has said.’

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OUT-LAW.com, 7th July 2016

Source: www.out-law.com

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Who regulates? – Competition and regulation in the legal sector – Legal Futures

Posted July 7th, 2016 in competition, consumer protection, conveyancing, legal services, news by sally

‘Regulation is put into place because markets are not perfect. Legal services are infrequent purchases for most people, so the asymmetry of knowledge and power between provider and consumer is especially marked.’

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Legal Futures, 6th July 2016

Source: www.legalfutures.co.uk

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Shoppers ‘ripped off’ by MasterCard stand to gain £400 compensation in record class action – Daily Telegraph

‘Shoppers have been ripped off by as much as £400 each due to unfair chip and pin charges in shops, lawyers preparing a historic class action case against MasterCard have claimed.’

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Daily Telegraph, 6th July 2016

Source: www.telegraph.co.uk

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MasterCard faces £19bn lawsuit over claims it ripped off shoppers – The Independent

‘MasterCard is facing a claim of up to £19 billion in damages in a UK collective action over card charges that were passed on to shoppers.’

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The Independent, 6th July 2016

Source: www.independent.co.uk

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‘Digital influencers’ must disclose paid-for content, says new guidance – OUT-LAW.com

Posted July 4th, 2016 in competition, consumer protection, disclosure, internet, news by michael

‘Online publishers, bloggers, tweeters and other “digital influencers” must “clearly and prominently” label content they are paid to produce as paid-for promotions, new guidance developed by a body of regulators from around the world has said.’

Full story

OUT-LAW.com, 1st July 2016

Source: www.out-law.com

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First opt-out collective action lodged with Competition Appeal Tribunal – OUT-LAW.com

Posted June 27th, 2016 in appeals, class actions, competition, consumer protection, damages, news, tribunals by sally

‘The first opt-out collective action seeking damages for breaches of competition law has been lodged with the Competition Appeal Tribunal (CAT), following changes to the law in October 2015.’

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OUT-LAW.com, 27th June 2016

Source: www.out-law.com

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The UK is leaving – what will it mean for technology and life science businesses? – Technology Law Blog

‘After yesterday’s leave vote, the UK government will need to start the process of disentangling the country from the EU. Formal steps to trigger withdrawal under Article 50 of the EU Treaty are currently expected to await Prime Minister David Cameron’s replacement in the coming months, although informal negotiations may begin sooner. What will be the legal impact for innovative businesses?’

Full story

Technology Law Blog, 24th June 2016

Source: www.technology-law-blog.co.uk

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Government rules that shoppers have the right to buy items online – as it shames major golf club brand – Daily Telegraph

‘Shoppers cannot legally be denied the right to buy goods online, the Government has ruled, as its consumer arm declared a major golfing retailers’ ban on shops selling its products online as unlawful.’

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Daily Telegraph, 9th June 2016

Source: www.telegraph.co.uk

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Competition watchdog attacks UK cloud storage providers – The Guardian

Posted May 27th, 2016 in competition, consumer protection, contracts, internet, news by tracey

‘Cloud storage providers are treating customers unfairly and risk users losing access to their photos and other personal possessions, the competition regulator said. An investigation by the Competition and Markets Authority found providers offered contract terms and practices that could breach consumer law.’

Full story

The Guardian, 27th May 2016

Source: www.guardian.co.uk

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Call for ticket touting to be criminalised – The Guardian

Posted May 23rd, 2016 in consumer protection, criminal justice, enforcement, fines, news by sally

‘Some of the music industry’s leading players are demanding that ticket touting be made a criminal offence for all UK concerts, plays and sporting events, Guardian Money can reveal.’

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The Guardian, 21st May 2016

Source: www.guardian.co.uk

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BSB echoes Bar Council concerns on equality and access to justice – The Bar Council

‘The Chairman of the Bar Council, Chantal-Aimée Doerries QC has signalled agreement with the Bar Standards Board’s (BSB) concern for equality and diversity in the profession. As the independent regulator reported in its recently published Risk Outlook yesterday, the Bar Council also welcomed the focus on access to justice and on ensuring that consumers’ needs are properly met following the prolonged period of cuts to our system of justice.’

Full press release

The Bar Council, 18th May 2016

Source: www.barcouncil.org.uk

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PPI victims ‘should have got £5bn more’ – BBC News

Posted May 13th, 2016 in compensation, consumer protection, insurance, news by tracey

‘Twelve million consumers who were mis-sold Payment Protection Insurance (PPI) should have got an extra £5bn, a group of MPs has said. That is the total amount that claims management companies charged clients to process their complaints.
MPs on the Public Accounts Committee (PAC) said they were disappointed the money did not go to the victims of the scandal.’

Full story

BBC News, 13th May 2016

Source: www.bbc.co.uk

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McKenzie Friends: Bar Chairman says consumer protection has to be paramount – The Bar Council

Posted April 29th, 2016 in barristers, consumer protection, McKenzie friends, press releases by tracey

‘The protection of consumers “has to be paramount” when it comes to unregulated, uninsured and untrained McKenzie Friends charging fees to people in court, the Chairman of the Bar, Chantal-Aimee Doerries QC, told BBC listeners.’

Full press release

The Bar Council, 28th April 2016

Source: www.barcouncil.org.uk

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“Change in law needed” to open up Legal Ombudsman to clients of unregulated firms, says boss – Legal Futures

Posted April 26th, 2016 in complaints, consumer protection, law firms, legal ombudsman, news by sally

‘Only a change in the law would allow the Legal Ombudsman (LeO) to cover complaints from consumers of unregulated law firms, the chair of the organisation’s governing body has said as he called on paralegals to campaign for access to the redress scheme.’

Full story

Legal Futures, 26th April 2016

Source: www.legalfutures.co.uk

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