Watchdog bans misleading Amazon Prime ‘free trial’ ad – Daily Telegraph

Posted March 5th, 2015 in advertising, complaints, consumer protection, media, news by tracey

‘Amazon has been banned from sending an advertisement to customers promoting a “free trial” of its Amazon Prime service after the Advertising Standards Authority (ASA) ruled it was misleading.’

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Daily Telegraph, 4th March 2015

Source: www.telegraph.co.uk

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Lawyers using libel threats to “intimidate” clients who post negative reviews online – Legal Futures

‘Lawyers are increasingly using threats of libel action to intimidate clients into taking down negative reviews from comparison websites, it was claimed yesterday.’

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Legal Futures, 20th February 2015

Source: www.legalfutures.co.uk

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Secretary of State for Business, Innovation and Skills v PLT Anti-Marketing Ltd – WLR Daily

Posted February 18th, 2015 in consumer protection, law reports, unfair commercial practices, winding up by sally

Secretary of State for Business, Innovation and Skills v PLT Anti-Marketing Ltd [2015] EWCA Civ 76; [2015] WLR (D) 63

‘Where a court was considering whether a commercial practice amounted to a misleading omission by the omission of material information for the purposes of regulation 6 of the Consumer Protection from Unfair Trading Regulations 2008, the court had to consider, particularly where the information omitted concerned alternative products, whether the average consumer could be said to have needed to obtain that information from the trader rather than from elsewhere.’

WLR Daily, 10th February 2015

Source: www.iclr.co.uk

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Fifty Shades court cases: a Grey area of law – Daily Telegraph

‘The man who squirted his girlfriend with brown sauce, the woman with faulty lubricant…The five most bizarre court cases inspired by 50 Shades of Grey.’

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Daily Telegraph, 10th February 2015

Source: www.telegraph.co.uk

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ASA bans advert implying vitamin pills could help women conceive – The Guardian

Posted February 4th, 2015 in advertising, complaints, consumer protection, food, health, news, pregnancy, regulations by sally

‘An advert for a vitamin supplement designed for women trying to conceive has been banned after the regulator ruled there was no proof that the product could increase the likelihood of pregnancy.’

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The Guardian, 4th February 2015

Source: www.guardian.co.uk

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Court of Appeal: conditional fee agreement with consumer unenforceable if notice of right to cancel not given – OUT-LAW.com

Posted February 3rd, 2015 in appeals, consumer protection, contracts, fees, news by tracey

‘A conditional fee agreement (CFA) that was signed at a client’s home, rather than at the lawyer’s office, was unenforceable because the client had not been given notice of her right to cancel, the Court of Appeal has ruled.’

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OUT-LAW.com, 3rd February 2015

Source: www.outlaw.com

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Ofgem tightens up rules for comparison websites – The Guardian

Posted January 22nd, 2015 in consumer protection, energy, internet, news by sally

‘The energy regulator Ofgem has announced new rules for comparison websites which will force them to give consumers more information on the tariffs they show, amid allegations that they are hiding the best deals from consumers.’

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The Guardian, 21st January 2015

Source: www.guardian.co.uk

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Australian litigation funder plans more mass claims against big UK firms – The Guardian

Posted January 19th, 2015 in bills, class actions, consumer protection, foreign jurisdictions, news by tracey

‘The Australian litigation funder coordinating shareholders’ legal action against Tesco is promising to launch more mass claims against large firms in the UK.’

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The Guardian, 18th January 2015

Source: www.guardian.co.uk

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Private renters’ rights are stuck in the dark ages, Citizens Advice warns – The Guardian

‘Currently landlords obligated to repair fundamental fault in property – but can evict tenants if they pursue rights to repair.’

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The Guardian, 13th January 2015

Source: www.guardian.co.uk

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Cosmetics tested on animals banned in the EU – or are they? – UK Human Rights Blog

‘R (on the application of the European Federation for Cosmetic Ingredients) v Secretary of State for Business, Innovation and Skills and the Attorney General, British Union for the Abolition of Vivisection and the European Coalition to End Animal Experiments (intervening) [2014] EWHC 4222 (Admin) 12 December 2014. Conscientious shoppers who check the labelling of shampoos and other cosmetic products for the “not tested on animals” legend may not be aware that there is in place an EU Regulation (“the Cosmetics Regulation”), enforceable by criminal sanctions, prohibiting the placing on the market of any product that has been tested on laboratory animals. Any comfort drawn from this knowledge however may be displaced by the uncertainty concerning the status of cosmetics whose ingredients have been tested on animals in non-EU or “third” countries. (Incidentally the Cruelty Cutter app is designed to enable consumers to test, at the swipe of a smart phone, whether the product they are contemplating purchasing has been tested on animals.)’

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UK Human RIghts Blog, 12th December 2014

Source: www.ukhumanrightsblog.com

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Consumer Rights Bill: new rules on liability proposed for digital content suppliers – OUT-LAW.com

Posted December 12th, 2014 in bills, computer programs, consumer protection, contracts, electronic commerce, news by sally

‘Businesses that supply digital content to consumers would be able to insert contract terms that would exclude them from liability for damage caused by their content to consumers’ devices or other digital content, under proposed new consumer protection laws backed by UK law makers.’

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OUT-LAW.com, 11th December 2014

Source: www.out-law.com

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FCA report on complaint handling more optimistic than many feared – RPC Financial Services Blog

Posted November 26th, 2014 in complaints, consumer protection, financial regulation, news by sally

‘The FCA has finally published its report on its review of consumer complaint handling at 15 major retail financial services firms. Despite the expressed intention at the launch of the review last year for phase 2 to “consider firms’ approach to redress and root cause analysis”, the report is explicitly and determinedly forward-looking and does not – as some feared – criticise firms’ failures to root out systemic historic failings and proactively provide redress. In the end, the FCA’s stated aim was to uncover potential barriers to effective complaints handling and developing solutions going forward.’

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RPC Financial Services Blog, 24th November 2014

Source: www.rpc.co.uk

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New payday loan rules to cap fees, total cost and default charges – The Guardian

Posted November 11th, 2014 in consumer credit, consumer protection, fees, financial regulation, interest, news by michael

‘The UK’s financial watchdog is clamping down on payday loans, with new rules to ensure that borrowers are never forced to repay more than twice the sum of their original loan.’

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The Guardian, 11th November 2014

Source: www.guardian.co.uk

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Regina (Bluefin Insurance Services Ltd) v Financial Ombudsman Service Ltd – WLR Daily

Regina (Bluefin Insurance Services Ltd) v Financial Ombudsman Service Ltd [2014] EWHC 3413 (Admin); [2014] WLR (D) 438

‘The question as to whether a complainant was a consumer for the purposes of the Financial Conduct Authority’s compulsory jurisdiction dispute resolution rules was a matter of precedent fact to be decided by the courts; it was not a question for Financial Ombudsman Service to determine that was reviewable only on conventional (“Wednesbury”) grounds.’

WLR Daily, 20th October 2014

Source: www.iclr.co.uk

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Outlaw ‘revenge evictions’ by landlords, says housing charity – The Guardian

‘Shelter, the housing charity, is calling for a ban on “revenge evictions”, which it says are being carried out by bad landlords on tenants who dare to complain about inadequate conditions or ask for repairs to be made.’

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The Guardian, 25th October 2014

Source: www.guardian.co.uk

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Jail for masterminds of £21m pyramid scheme with 10,000 victims – The Independent

Posted October 14th, 2014 in consumer protection, fraud, news, retrials, sentencing by sally

‘Two “greedy” women who masterminded a £21m get-rich-quick pyramid scheme that fleeced at least 10,000 victims wept yesterday as they were jailed for six months.’

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The Independent, 13th October 2014

Source: www.independent.co.uk

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High Court rejects legal challenge against reforms to remote gambling regime – OUT-LAW.com

‘A legal challenge against UK government plans to reform remote gambling regulation and licensing in Great Britain has failed.’

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OUT-LAW.com, 10th October 2014

Source: www.out-law.com

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LSB attacks “arbitrary nature” of separate business rule – Legal Futures

‘The Legal Services Board (LSB) has attacked the “arbitrary nature” of the separate business rule used by the Solicitors Regulation Authority (SRA), and said the list of what is permitted and what is not is “confusing”.’

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Legal Futures, 10th October 2014

Source: www.legalfutures.co.uk

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Payday lenders should wipe out loans in wake of Wonga ruling, experts say – The Guardian

Posted October 6th, 2014 in claims management, complaints, consumer protection, interest, loans, news by sally

‘Thousands of people who have taken out payday loans from firms other than Wonga should also have their interest and charges wiped out, say consumer and legal experts.’

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The Guardian, 3rd October 2014

Source: www.guardian.co.uk

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Competition watchdog bans deals between motor insurance and price comparison websites – OUT-LAW.com

Posted September 29th, 2014 in competition, consumer protection, electronic commerce, insurance, internet, news, ombudsmen by tracey

‘Exclusive pricing deals between car insurance providers and price comparison websites (PCWs) will be banned, the UK’s competition watchdog has confirmed, as part of its plans to increase competition and reduce the cost of insurance premiums for drivers.’

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OUT-LAW.com, 26th September 2014

Source: www.out-law.com

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