Call for ticket touting to be criminalised – The Guardian

Posted May 23rd, 2016 in consumer protection, criminal justice, enforcement, fines, news by sally

‘Some of the music industry’s leading players are demanding that ticket touting be made a criminal offence for all UK concerts, plays and sporting events, Guardian Money can reveal.’

Full story

The Guardian, 21st May 2016

Source: www.guardian.co.uk

Comments Off on Call for ticket touting to be criminalised – The Guardian

BSB echoes Bar Council concerns on equality and access to justice – The Bar Council

‘The Chairman of the Bar Council, Chantal-Aimée Doerries QC has signalled agreement with the Bar Standards Board’s (BSB) concern for equality and diversity in the profession. As the independent regulator reported in its recently published Risk Outlook yesterday, the Bar Council also welcomed the focus on access to justice and on ensuring that consumers’ needs are properly met following the prolonged period of cuts to our system of justice.’

Full press release

The Bar Council, 18th May 2016

Source: www.barcouncil.org.uk

Comments Off on BSB echoes Bar Council concerns on equality and access to justice – The Bar Council

PPI victims ‘should have got £5bn more’ – BBC News

Posted May 13th, 2016 in compensation, consumer protection, insurance, news by tracey

‘Twelve million consumers who were mis-sold Payment Protection Insurance (PPI) should have got an extra £5bn, a group of MPs has said. That is the total amount that claims management companies charged clients to process their complaints.
MPs on the Public Accounts Committee (PAC) said they were disappointed the money did not go to the victims of the scandal.’

Full story

BBC News, 13th May 2016

Source: www.bbc.co.uk

Comments Off on PPI victims ‘should have got £5bn more’ – BBC News

McKenzie Friends: Bar Chairman says consumer protection has to be paramount – The Bar Council

Posted April 29th, 2016 in barristers, consumer protection, McKenzie friends, press releases by tracey

‘The protection of consumers “has to be paramount” when it comes to unregulated, uninsured and untrained McKenzie Friends charging fees to people in court, the Chairman of the Bar, Chantal-Aimee Doerries QC, told BBC listeners.’

Full press release

The Bar Council, 28th April 2016

Source: www.barcouncil.org.uk

Comments Off on McKenzie Friends: Bar Chairman says consumer protection has to be paramount – The Bar Council

“Change in law needed” to open up Legal Ombudsman to clients of unregulated firms, says boss – Legal Futures

Posted April 26th, 2016 in complaints, consumer protection, law firms, legal ombudsman, news by sally

‘Only a change in the law would allow the Legal Ombudsman (LeO) to cover complaints from consumers of unregulated law firms, the chair of the organisation’s governing body has said as he called on paralegals to campaign for access to the redress scheme.’

Full story

Legal Futures, 26th April 2016

Source: www.legalfutures.co.uk

Comments Off on “Change in law needed” to open up Legal Ombudsman to clients of unregulated firms, says boss – Legal Futures

The impact of new consumer regulations – Hardwicke Chambers

Posted April 13th, 2016 in consumer protection, contracts, drafting, EC law, landlord & tenant, leases, news by sally

‘On 1 October 2015 the Consumer Rights Act 2015 (“CRA”) came into force. CRA superseded the Unfair Terms in Consumer Contracts Regulations 1999 (“UTCCR”). The CRA aims to modernise, simplify and consolidate key parts of consumer law; it is the cornerstone of an extensive consumer law reform programme. Anyone acting in a landlord and tenant dispute or drafting tenancy or lease agreement needs to be familiar with its provisions’

Full story

Hardwicke Chambers, 11th March 2016

Source: www.hardwicke.co.uk

Comments Off on The impact of new consumer regulations – Hardwicke Chambers

Opportunity doesn’t knock twice: recovering damages for consequential loss – Hardwicke Chambers

‘Today’s banks are in receipt of the largest fines ever imposed by the Financial Conduct Authority (FCA), or its predecessor the Financial Services Authority (FSA), and although they are taking responsibility for a number of failings (eg PPI, Derivatives, LIBOR and FOREX), restrictions on recovering loss, in particular where consequential loss is concerned, have come under significant scrutiny. This article examines the measure of loss in tort and contract, and particularly explores investors’ difficulties when making claims for loss of profit caused by mis selling.’

Full story

Hardwicke Chambers, 31st March 2016

Source: www.hardwicke.co.uk

Comments Off on Opportunity doesn’t knock twice: recovering damages for consequential loss – Hardwicke Chambers

Cosmetic treatment industry given strict rules to protect vulnerable – The Guardian

‘Doctors carrying out cosmetic treatments must avoid two-for-one offers and allow a minimum two-week cooling-off period before surgery or risk being struck off, under long-awaited guidance to protect patients who may be vulnerable.’

Full story

The Guardian, 12th April 2016

Source: www.guardian.co.uk

Comments Off on Cosmetic treatment industry given strict rules to protect vulnerable – The Guardian

Risk-based approach to regulating the Bar: the regulator publishes its Framework, Index and Outlook – Bar Standards Board

‘The BSB is today publishing three documents about its approach to risk-based regulation.’

Full press release

Bar Standards Board, 5th April 2016

Source: www.barstandardsboard.org.uk

Comments Off on Risk-based approach to regulating the Bar: the regulator publishes its Framework, Index and Outlook – Bar Standards Board

ICO gives fresh guidance to businesses on buying in marketing databases – OUT-LAW.com

‘Businesses should not promote products or services to consumers whose contact details they have bought from another company until they have checked that the seller obtained appropriate consent for such marketing activity, the UK’s privacy watchdog has said.’

Full story

OUT-LAW.com, 1st April 2016

Source: www.out-law.com

Comments Off on ICO gives fresh guidance to businesses on buying in marketing databases – OUT-LAW.com

Why you might not be warned of an online security breach – The Guardian

Posted March 30th, 2016 in banking, consumer protection, data protection, internet, news, notification by sally

‘Surprisingly, under the Data Protection Act companies have no obligation to tell customers there could be a problem.’

Full story

The Guardian, 30th March 2016

Source: www.guardian.co.uk

Comments Off on Why you might not be warned of an online security breach – The Guardian

Sir Bernard Hogan-Howe online fraud refund claim provokes anger – BBC News

Posted March 24th, 2016 in banking, consumer protection, fraud, internet, news, police, victims by tracey

‘A police chief’s suggestion that banks should consider no longer refunding some online fraud victims has been branded as “astonishingly misjudged” by a consumer group.’

Full story

BBC News, 24th March 2016

Source: www.bbc.co.uk

Comments Off on Sir Bernard Hogan-Howe online fraud refund claim provokes anger – BBC News

Paddy Power case highlights scourge of fixed-odds betting terminals – The Guardian

‘Damning Gambling Commission report reveals how racing risks being caught in the crossfire over the row raging about the high street betting shop machines.’

Full story

The Guardian, 1st March 2016

Source: www.guardian.co.uk

Comments Off on Paddy Power case highlights scourge of fixed-odds betting terminals – The Guardian

FCA ‘lacks evidence’ of whether regulation is reducing mis-selling by financial firms, auditors say – OUT-LAW.com

Posted March 1st, 2016 in consumer protection, evidence, financial regulation, news by sally

‘Data collected by the Financial Conduct Authority (FCA) is insufficient to prove whether regulatory interventions have had an effect on mis-selling by financial firms, the UK’s public spending watchdog has said.’

Full story

OUT-LAW.com, 26th February 2016

Source: www.out-law.com

Comments Off on FCA ‘lacks evidence’ of whether regulation is reducing mis-selling by financial firms, auditors say – OUT-LAW.com

‘Disproportionate’ disclosure application denied in swaps mis-selling claim – Commercial Disputes Blog

‘In Claverton Holdings Ltd v Barclays Bank plc, the Commercial Court rejected an application by the claimant for specific disclosure against the defendant bank. The court found that the documents sought, which related to other mis-selling allegations against the bank employees featuring in the claimant’s case, would have little probative value and adducing them would place a disproportionate burden on the defendant.’

Full story

Commercial Disputes Blog, 16th February 2016

Source: www.rpc.co.uk

Comments Off on ‘Disproportionate’ disclosure application denied in swaps mis-selling claim – Commercial Disputes Blog

Savers pay hundreds for bank account mis-selling claims rejected by ombudsman – Daily Telegraph

‘Financial Ombudsman Service says claims made through third-party companies much less likely to be upheld.’

Full story

Daily Telegraph, 20th February 2016

Source: www.telegraph.co.uk

Comments Off on Savers pay hundreds for bank account mis-selling claims rejected by ombudsman – Daily Telegraph

Here come the new lawyers – CLC sets out plans for probate practitioners and technicians – Legal Futures

‘Plans to create three new breeds of lawyer – probate practitioners, conveyancing technicians and probate technicians – are being published today by the Council for Licensed Conveyancers (CLC).’

Full story

Legal Futures, 15 February 2016

Source: www.legalfutures.co.uk

Comments Off on Here come the new lawyers – CLC sets out plans for probate practitioners and technicians – Legal Futures

Apple under pressure as lawyers pledge action over ‘Error 53’ codes – The Guardian

‘Apple has come under pressure to scrap its controversial policy of permanently disabling repaired iPhone 6s when software is upgraded, following a global consumer backlash and claims the company could be acting illegally.’

Full story

The Guardian, 8th February 2016

Source: www.guardian.co.uk

Comments Off on Apple under pressure as lawyers pledge action over ‘Error 53’ codes – The Guardian

Aberystwyth man wins Apple Watch warranty court battle – BBC News

Posted February 3rd, 2016 in consumer protection, news, sale of goods, warranties by sally

‘A man from Ceredigion has successfully sued Apple after his watch broke – forcing the company to change its product description.’

Full story

BBC News, 2nd February 2016

Source: www.bbc.co.uk

Comments Off on Aberystwyth man wins Apple Watch warranty court battle – BBC News

Arbitration in landlord and tenant disputes – Tanfield Chambers

‘Most landlord and tenant disputes end up in court. From the perspective of landlords, this can be a lengthy, frustrating, and costly process. For tenants, the experience is often uncertain, draining, and also costly. Is there a place for arbitration in this?’

Full story

Tanfield Chambers, 30th November 2015

Source: www.tanfieldchambers.co.uk

Comments Off on Arbitration in landlord and tenant disputes – Tanfield Chambers