Dave Lee Travis indecent assault sentence to be reviewed – The Guardian

‘The attorney general’s office is to review the three-month suspended sentence given to the former BBC Radio 1 DJ Dave Lee Travis for indecent assault.’

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The Guardian, 29th September 2014

Source: www.guardian.co.uk

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MP refers Sunday Mirror to police and press regulator over sex sting – The Guardian

‘One of the Conservative MPs who was contacted by a Sunday Mirror reporter posing as a woman interested in sex is to write to the Metropolitan police over the tabloid sting. Mark Pritchard said he would contact Scotland Yard and make a formal complaint to the Independent Press Standards Organisation (Ipso) over accusations of entrapment.’

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The Guardian, 29th September 2014

Source: www.guardian.co.uk

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‘Frankly awful': energy regulator’s damning verdict on suppliers’ customer service – Daily Telegraph

Posted September 26th, 2014 in complaints, consumer protection, energy, news by tracey

‘The Big Six energy suppliers have been ordered to improve “frankly awful” customer service after regulator Ofgem found more than half of customers were unhappy with how complaints were handled.’

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Daily Telegraph, 26th September 2014

Source: www.telegraph.co.uk

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More than 25,000 people caught viewing child porn online – Daily Telegraph

Posted September 23rd, 2014 in complaints, internet, news, police, pornography by sally

‘Operation Notarise, which started this year, has led to 660 arrests. However, the National Crime Agency says that it will never be able to pursue all of those caught up in the inquiry.’

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Daily Telegraph, 23rd September 2014

Source: www.telegraph.co.uk

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Don’t be misleading or aggressive to your customers – that’s obvious, isn’t it? – Technology Law Update

Posted September 23rd, 2014 in complaints, consumer protection, news, regulations by sally

‘From 1 October 2014 consumers will have new rights to complain that they have been subjected to misleading or aggressive sales practices or demands for payment, thanks to the Consumer Protection from Unfair Trading (Amendment) Regulations 2014.’

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Technology Law Update, 23rd September 2014

Source: www.technology-law-blog.co.uk

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Watchdog investigates Met police over handling of discrimination complaints – The Guardian

‘Scotland Yard is being investigated by a human rights watchdog for deleting references to discrimination from internal reports to avoid problems at tribunals.’

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The Guardian, 22nd September 2014

Source: www.guardian.co.uk

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BSB enforcement activity producing better outcomes: time taken to investigate complaints against barristers reducing – Bar Standards Board

Posted September 22nd, 2014 in barristers, complaints, disciplinary procedures, enforcement, news, statistics by sally

‘The latest Annual Report on the performance of the Bar Standards Board (BSB)’s Professional Conduct Committee and Professional Conduct Department has been published today. The report shows that the percentage of cases being concluded or referred to disciplinary action within the agreed service standards increased from 64% in 2012/13 to 77% in 2013/14.’

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Bar Standards Board, 19th September 2014

Source: www.barstandardsboard.org.uk

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Legal Ombudsman outlines test for dealing with complaints about MDPs – Legal Futures

‘The Legal Ombudsman (LeO) has introduced a policy for dealing with complaints about organisations which provide non-legal as well as legal services, such as some alternative business structures (ABSs) and, shortly, accountants who offer probate advice.’

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Legal Futures, 19th September 2014

Source: www.legalfutures.co.uk

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Independent review shows Bar Standards Board’s complaints handling process “fair, consistent, and well-reasoned” – Bar Standards Board

Posted September 19th, 2014 in barristers, complaints, professional conduct, reports by tracey

‘Decisions made by the Bar Standards Board’s Professional Conduct Department, which deals with complaints about professional misconduct by barristers, are “fair, consistent, and well-reasoned”, according to an independent review of the regulator’s enforcement system.’

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Bar Standards Board, 19th September 2014

Source: www.barstandrdsboard.org.uk

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NCA refers child protection agency case handling to IPCC – BBC News

‘An organisation which took a year to alert police to information about potential paedophiles in the UK is to be investigated by the Independent Police Complaints Commission (IPCC).’

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BBC News, 18th September 2014

Source: www.bbc.co.uk

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Retaliatory Eviction and Law Reform – NearlyLegal

Posted September 15th, 2014 in bills, complaints, health & safety, housing, landlord & tenant, news, repossession by tracey

‘The government (through its Minister for Communities and Local Government, Stephen Williams) today announced its backing to Sarah Teather’s private members bill, whose aim is to prevent landlords from evicting tenants who have complained about disrepair in their home or where health and safety hazards are found to exist at the premises, using the accelerated possession procedure. Statistics provided by Shelter show that 200,000 tenants faced possession proceedings in the last 12 months in response to complaints about the condition of their home.’

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NearlyLegal, 11th September 2014

Source: www.nearlylegal.co.uk/blog/

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Children’s care homes abuse claims increase to 13 – BBC News

‘An investigation into abuse at a children’s care home has been widened to include other establishments.’

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BBC News, 12th September 2014

Source: www.bbc.co.uk

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New press self-regulation body ‘not a fake’, says Ipso chairman – BBC News

Posted September 8th, 2014 in complaints, inquiries, interception, media, news, ombudsmen, privacy, standards, victims by sally

‘The chairman of a new press self-regulation body set up in the wake of the phone-hacking scandal says he wants to show critics it is not a “fake”.’

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BBC News, 8th September 2014

Source: www.bbc.co.uk

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FOS respondents still at risk of further action despite Clark v In Focus ruling – Commercial Disputes Blog

Posted September 1st, 2014 in appeals, arbitration, compensation, complaints, financial services ombudsman, news by sally

‘When Lady Justice Arden handed down her judgment in the Court of Appeal case of Clark v In Focus, she held that a complainant cannot accept an Ombudsman’s award at the statutory maximum (currently £150,000) and sue in court for the balance of their redress if it exceeds that limit. We hoped in vain that that would be the final word on the issue.’

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Commercial Disputes Blog, 28th August 2014

Source: www.rpc.co.uk

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EDF to pay £3m in compensation after Ofgem inquiry – The Guardian

Posted August 22nd, 2014 in compensation, complaints, consumer protection, inquiries, news, utilities by tracey

‘EDF Energy is to pay out £3m to benefit “vulnerable customers” after an investigation by the energy industry watchdog Ofgem found that the company had breached complaint handling rules.’

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The Guardian, 22nd August 2014

Source: www.guardian.co.uk

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Derby Moor teacher David Foster banned for punching and swearing at pupils – BBC News

‘A teacher has been banned indefinitely after he swore at pupils, punched them and called them offensive names.’

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BBC News, 21st August 2014

Source: www.bbc.co.uk

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‘Failure to cooperate’ case prompts ombudsman review – Law Society’s Gazette

‘The Legal Ombudsman (LeO) is to review its internal investigations guidance after a barrister was cleared of misconduct due to its own “failure to cooperate” with the disciplinary process.’

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Law Society’s Gazette, 19th August 2014

Source: www.lawgazette.co.uk

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Lord Rennard’s suspension from Lib Dems is lifted – Daily Telegraph

‘Disciplinary action launched in wake of sexual harassment allegations against the peer is dropped by the party.’

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Daily Telegraph, 19th August 2014

Source: www.telegraph.co.uk

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Ofcom to investigate Monty Python shows over lack of swearing – Daily Telegraph

Posted August 19th, 2014 in complaints, media, news, obscenity by tracey

‘The communications watchdog Ofcom is to investigate the Monty Python reunion shows after fans complained about a lack of swearing.
Dozens of viewers objected to “cuts” and “censorship” after some bad language was cut out of the programme, broadcast before the watershed on Gold on July 20. However others complained that the show was too rude after the censors missed some of the more controversial jokes.’

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Daily Telegraph, 18th August 2014

Source: www.telegraph.co.uk

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Sky faces inquiry over MH17 report – The Guardian

Posted August 18th, 2014 in accidents, aircraft, complaints, inquiries, media, news, ombudsmen by tracey

‘Sky News is to be investigated by the media regulator for broadcasting images of one of its presenters handling a passenger’s belongings at the Malaysia Airlines MH17 crash site.’

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The Guardian, 18th August 2014

Source: www.guardian.co.uk

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