Watchdog to pursue inquiry into sex sting against MP Brooks Newmark – The Guardian

Posted October 20th, 2014 in complaints, inquiries, media, news, ombudsmen by sally

‘The Independent Press Standards Organisation (Ipso) is to continue to investigate the Sunday Mirror for the sex sting carried out against MP Brooks Newmark even though the complaint against the newspaper has been dropped.’

Full story

The Guardian, 19th October 2014

Source: www.guardian.co.uk

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New dog laws: What pet owners need to know from today – Daily Telegraph

Posted October 20th, 2014 in complaints, dogs, fines, injunctions, local government, news, police, prosecutions by sally

‘A breakdown of the new legal powers police have to help prevent dog attacks.’

Full story

Daily Telegraph,

Source: www.telegraph.co.uk

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Dangerous dogs: tough new law to help prevent attacks – Home Office

Posted October 17th, 2014 in complaints, dogs, fines, local government, police, press releases, prosecutions by tracey

‘Tough new legal powers to help prevent thousands of dog attacks every year will be given to police forces and local authorities from Monday 20 October.’

Full press release

Home Office, 17th October 2014

Source: www.gov.uk/home-office

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BSB probes contracts between chambers and solicitors – Legal Futures

Posted October 14th, 2014 in barristers, codes of practice, complaints, contracts, news, solicitors by sally

‘The Bar Standards Board (BSB) is investigating the extent to which barristers have been accepting work from solicitors without entering into contracts, or accepting terms “contrary to their regulatory obligations”.’

Full story

Legal Futures, 14th October 2014

Source: www.legalfutures.co.uk

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Alfie Sullock death: Michael Pearce nine-year term stands – BBC News

Posted October 9th, 2014 in appeals, complaints, homicide, news, sentencing by sally

‘A nine-year jail sentence given to a man who killed his girlfriend’s six-week-old baby was not “unduly lenient”, appeal judges have ruled.’

Full story

BBC News, 8th October 2014

Source: www.bbc.co.uk

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IPCC’s ‘plebgate’ decision quashed by High Court – BBC News

Posted October 7th, 2014 in appeals, complaints, news, police, professional conduct by sally

‘The police watchdog’s decision to reinvestigate three officers at the centre of the “plebgate” row is flawed and must be retaken, judges have ruled.’

Full story

BBC News, 6th October 2014

Source: www.bbc.co.uk

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Payday lenders should wipe out loans in wake of Wonga ruling, experts say – The Guardian

Posted October 6th, 2014 in claims management, complaints, consumer protection, interest, loans, news by sally

‘Thousands of people who have taken out payday loans from firms other than Wonga should also have their interest and charges wiped out, say consumer and legal experts.’

Full story

The Guardian, 3rd October 2014

Source: www.guardian.co.uk

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Dave Lee Travis indecent assault sentence to be reviewed – The Guardian

‘The attorney general’s office is to review the three-month suspended sentence given to the former BBC Radio 1 DJ Dave Lee Travis for indecent assault.’

Full story

The Guardian, 29th September 2014

Source: www.guardian.co.uk

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MP refers Sunday Mirror to police and press regulator over sex sting – The Guardian

‘One of the Conservative MPs who was contacted by a Sunday Mirror reporter posing as a woman interested in sex is to write to the Metropolitan police over the tabloid sting. Mark Pritchard said he would contact Scotland Yard and make a formal complaint to the Independent Press Standards Organisation (Ipso) over accusations of entrapment.’

Full story

The Guardian, 29th September 2014

Source: www.guardian.co.uk

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‘Frankly awful': energy regulator’s damning verdict on suppliers’ customer service – Daily Telegraph

Posted September 26th, 2014 in complaints, consumer protection, energy, news by tracey

‘The Big Six energy suppliers have been ordered to improve “frankly awful” customer service after regulator Ofgem found more than half of customers were unhappy with how complaints were handled.’

Full story

Daily Telegraph, 26th September 2014

Source: www.telegraph.co.uk

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More than 25,000 people caught viewing child porn online – Daily Telegraph

Posted September 23rd, 2014 in complaints, internet, news, police, pornography by sally

‘Operation Notarise, which started this year, has led to 660 arrests. However, the National Crime Agency says that it will never be able to pursue all of those caught up in the inquiry.’

Full story

Daily Telegraph, 23rd September 2014

Source: www.telegraph.co.uk

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Don’t be misleading or aggressive to your customers – that’s obvious, isn’t it? – Technology Law Update

Posted September 23rd, 2014 in complaints, consumer protection, news, regulations by sally

‘From 1 October 2014 consumers will have new rights to complain that they have been subjected to misleading or aggressive sales practices or demands for payment, thanks to the Consumer Protection from Unfair Trading (Amendment) Regulations 2014.’

Full story

Technology Law Update, 23rd September 2014

Source: www.technology-law-blog.co.uk

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Watchdog investigates Met police over handling of discrimination complaints – The Guardian

‘Scotland Yard is being investigated by a human rights watchdog for deleting references to discrimination from internal reports to avoid problems at tribunals.’

Full story

The Guardian, 22nd September 2014

Source: www.guardian.co.uk

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BSB enforcement activity producing better outcomes: time taken to investigate complaints against barristers reducing – Bar Standards Board

Posted September 22nd, 2014 in barristers, complaints, disciplinary procedures, enforcement, news, statistics by sally

‘The latest Annual Report on the performance of the Bar Standards Board (BSB)’s Professional Conduct Committee and Professional Conduct Department has been published today. The report shows that the percentage of cases being concluded or referred to disciplinary action within the agreed service standards increased from 64% in 2012/13 to 77% in 2013/14.’

Full story

Bar Standards Board, 19th September 2014

Source: www.barstandardsboard.org.uk

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Legal Ombudsman outlines test for dealing with complaints about MDPs – Legal Futures

‘The Legal Ombudsman (LeO) has introduced a policy for dealing with complaints about organisations which provide non-legal as well as legal services, such as some alternative business structures (ABSs) and, shortly, accountants who offer probate advice.’

Full story

Legal Futures, 19th September 2014

Source: www.legalfutures.co.uk

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Independent review shows Bar Standards Board’s complaints handling process “fair, consistent, and well-reasoned” – Bar Standards Board

Posted September 19th, 2014 in barristers, complaints, professional conduct, reports by tracey

‘Decisions made by the Bar Standards Board’s Professional Conduct Department, which deals with complaints about professional misconduct by barristers, are “fair, consistent, and well-reasoned”, according to an independent review of the regulator’s enforcement system.’

Full report

Bar Standards Board, 19th September 2014

Source: www.barstandrdsboard.org.uk

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NCA refers child protection agency case handling to IPCC – BBC News

‘An organisation which took a year to alert police to information about potential paedophiles in the UK is to be investigated by the Independent Police Complaints Commission (IPCC).’

Full story

BBC News, 18th September 2014

Source: www.bbc.co.uk

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Retaliatory Eviction and Law Reform – NearlyLegal

Posted September 15th, 2014 in bills, complaints, health & safety, housing, landlord & tenant, news, repossession by tracey

‘The government (through its Minister for Communities and Local Government, Stephen Williams) today announced its backing to Sarah Teather’s private members bill, whose aim is to prevent landlords from evicting tenants who have complained about disrepair in their home or where health and safety hazards are found to exist at the premises, using the accelerated possession procedure. Statistics provided by Shelter show that 200,000 tenants faced possession proceedings in the last 12 months in response to complaints about the condition of their home.’

Full story

NearlyLegal, 11th September 2014

Source: www.nearlylegal.co.uk/blog/

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Children’s care homes abuse claims increase to 13 – BBC News

‘An investigation into abuse at a children’s care home has been widened to include other establishments.’

Full story

BBC News, 12th September 2014

Source: www.bbc.co.uk

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New press self-regulation body ‘not a fake’, says Ipso chairman – BBC News

Posted September 8th, 2014 in complaints, inquiries, interception, media, news, ombudsmen, privacy, standards, victims by sally

‘The chairman of a new press self-regulation body set up in the wake of the phone-hacking scandal says he wants to show critics it is not a “fake”.’

Full story

BBC News, 8th September 2014

Source: www.bbc.co.uk

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